Chile is a country that you might not think about much in the context of outsourcing.
India and the Philippines have always been the biggest players with China catching up in many industries. But, South America has a lot to offer, and in particular, Chile.
Although there are relatively fewer English speakers in Chile compared to many other countries, labor rates for bilingual call center representatives are only about $1000 per month, and rates for hi-tech staff are around $2600-$3100 per month.
In the last few years, Chile has been attracting more and more overseas companies to set up shop there. Additionally, the government offers incentives to companies who engage in outsourcing.
An Indian company called Evaluserve set up shop in chile several years ago and Orion systems also set up shop in Chile in 2008. Many companies like to have the more labor intensive work done in India with more sensitive IT related tasks handled by their Chilean counterparts.
Another super factor in Chile’s favor is that they are on the same time zone as the United States. When dealing with India, you have to be a night owl to stay in touch and answer phone calls or emails in real-time. Not so with Chile.
It seems that it is best to do business with those who you have synergy with. That is an individual fit, and hard to predict. But, don’t leave Chile out when looking for your perfect IT or BPO Call Center Match!