Category Archives: Keyword

Inbound Call Center

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Are you looking for an international inbound call center? We have dozens of great inbound call centers listed on 123outsource.net. The companies listed with us specialize in appointment setting, order taking, BPO, customer care, technical support, and more. Most of the companies listed in our inbound call center search results are located in the Philippines.

Our Filipino Call Centers are located mostly in Manila, Makati City, Davao, Cebu, and a few other areas as well. Find Manila Call Centers or Find Filipino Call Centers on 123outsource.net.

Inbound call center contracts for can really vary from company to company. Some will allow you a one or two month contract while others demand a year. There are a few that will allow you to book services one day at a time as well if you prepay them. We recommend interviewing the actual call center agent before hiring any company. If possible, try them out on a inbound call center project before committing to a long term call center contract.

Find Indian Call Centers

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Do you need to find an inbound Indian call center or Delhi call center? Try 123outsource.net. outbound Call Centers in India specialize more in technical support, lead generation, and outbound sales while the Filipino call centers specialize more in customer care, appointment setting and inbound services.

123outsource.net has technical support call centers in India in every major metro. We have Mumbai Call Centers, Delhi Call Centers, Bangalore Call Centers, Bombay Call Centers, Noida Call Centers, and more.

Additionally, many of the companies that advertise in our inbound call center or outbound call center page also do technical support, so please feel free to browse around our various categories.

Some Indian technical support call centers specialize in particular types of software or devices such as android, iphones, etc. Others are willing to learn about your particular technical needs and will customize their service accordingly.

Top Call Centers

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Find top call centers right here on 123outsource.net. Try 123outsource.net! We have top call centers all over the world in places like India, The Philippines, South Africa, Canada, America, and other countries. We have call centers in Manila, technical support call centers in India, Software companies in India & Eastern Europe, and more. In total we have 28 specialties for different types of outsourcing services.

Additionally, we routinely filter our search results to get rid of call centers that went out of business as well as BPOs that don’t act professional. So, let 123outsource.net be a source of quality search results for your outsourcing service queries.

As far as contacting inbound top call centers goes, some have international numbers that you can call 24/7 while other BPOs can only be reached on local time in India or the Philippines.

Outsourcing

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DEFINITION OF OUTSOURCING
Outsourcing is a business practice where a particular company will hire someone who does not work for their company such as another company or a freelancer to do particular tasks for them. Typically, tasks outsourced will be highly repetitive or specialized tasks such as calling long lists of names with a particular call script, accounting, programming, data entry, technical support, payment processing, or some other specialized task.

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REASONS FOR OUTSOURCING
The reason companies outsource work to other companies are multi-fold. One reason could be to:

Save Time — so that employees and management can focus more on the core competencies of the company such as selling widgets while outsourcing bookeeping and reminder calls to companies who specialize in those particular tasks. Another reason could be:

Cost Cutting — Many outsource companies are located in India, The Philippines, or Eastern Europe where labor costs are lower than the United States, hence, creating an opportunity to capitalize on less expensive labor.

Skill Optimization — is yet another reason to outsource work as outsourced companies specialize in particular tasks such as blog set up, eCommerce site creation or XML conversion while your company specializes in widgets.

Eliminating Uneven Schedules — if you have a job to be done that will take only 10-15 hours a week on some weeks and more or less hours on other weeks, hiring a full-time or even part-time employee is a commitment that you will have trouble keeping. If that employee quits in the middle of a project, you’ll have another problem. It might be easier to outsource the project to a company who specializes in that task and has dozens of people who know exactly how to do it rather than hire your own staff.

Reducing Hiring — hiring and firing is expensive and is an art form that you might not have time to master. If you have a particular job that people are always quitting every two months, it might be easier to have the job outsourced to Manila where they have full-time HR managers to handle the hiring and firing for you! That way you can focus on widgets instead of dealing with people who quit on a whim leaving you high and dry. The outsourced company you hire will have plenty of backups all in the same specialty when the employee assigned to you quits.

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TYPES OF OUTSOURCING ARRANGEMENTS

Freelancers — Some companies hire freelancers which is a type of outsourcing.

Fixed Schedule — Others hire another company for a particular schedule with a contract which extends for a particular number of months or years such as 40 hours a week for two years.

Employee Leasing — Some companies hire a team of workers from an agency which is sometimes called “employee leasing.” Other companies pay for results in specialties like lead generation rather than paying for particular hours of work.

Assignment Based — Programming or software development outsourcing often has a company pay for a completed product or for a particular number of hours to do a particular job although there is very rarely a deadline.

On Call — Some outsourcing is on an on call basis. Programmers might be hire to fix code only when it breaks or to do programming work as needed. Call centers might have a small assignment from time to time only when needed.

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CATEGORIZATIONS OF OUTSOURCING JOBS
Outsourcing jobs are sometimes categorized using particular terms such as:

ITES — Information Technology Enabled Services which could include data entry using computers, web design, technical support, or other tasks which involve technology to facilitate the task in some type of a way.

KPO — Knowledge Process Outsourcing is also a bype of Business Process Outsourcing that includes tasks that require a higher level of education, knowledge or skills such as Accounting, Software Development, Research, etc.

LPO — Legal Process Outsourcing focuses primarily on legal research, patent research, contract drafting and legal support services, but rarely involves actually going to court.

RPO — Research Process Outsourcing or Recruitment Process Outsourcing. Research outsourcing is popular in Bangalore, India as there are many companies that offer market research, web research, and Pharmaceutical research. RPO could also be a form of human resources outsourcing where an outside company will help you find employees or leased agents. This is by far the least popular form of international outsourcing as there are few providers who offer overseas assistance with recruitment.

HRO — Human Resources Outsourcing as mentioned above is the least popular form of international outsourcing as there are very few overseas companies who offer competent service in this industry. However, there are a few companies in India and the Philippines that allow you to lease call center agents and programmers at low rates. However, the quality of such help is dubious and not guaranteed in any way by the provider company.

MBPO — Medical Business Process Outsourcing includes outsourcing of Medical Billing, coding and Medical Transcription. Quality standards and billing in these fields is a lot more uniform than in other BPO tasks as companies can charge a percentage in Medical Billing and can offer rates per number of characters or words (or lines) in Medical Transcriptions. Quality standards are also easy to measure as there are international standards for Medical Billing and Medical Transcription. You can measure errors as a percentage rate. If a company makes more than a particular fraction of a percent of errors, they generally go out of business or get fired.

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TYPES OF OUTSOURCING JOBS
Commonly outsourced jobs might include: Accounting, Bookkeeping, Call Center, Data Entry, ePublishing, Legal Research, Market Research, Medical Billing, Medical Transcriptions, Social Media, Software Development, and Web Design. However, there are many specialties in most of these types of outsourcing jobs.

Accounting Specialties — Bookkeeping, Tax Preparation, Payroll, Bank Reconcilliation

Call Center Specialties — Appointment Setting, Chat Support, Collections, Customer Help Desk, Data Verification, Email Support, Inbound Customer Care, Lead Generation, Order Taking, Outbound, Survey Taking, Technical Support, Telemarketing, Ticket Sales,

Data Entry Specialties — Data Capture, Data Cleansing, Data Conversion, Data Entry, Data Mining, Data Processing, Data Quality, Data Security, Data Transcription, eCommerce Data Entry, Forms Filling, Forms Processing, Image Processing, Product Data Entry, Scanning, etc. Data Conversion includes XML, SGML, HTML5 conversion, PDF or JPG conversion, and conversion from one language or format to another.

Social Media tasks might include article writing, proofreading, posting on Facebook, managing a Twitter account, LinkedIn, Instagram, Pinterest, or any of the other common social media platforms. Most companies specialize in several social media platforms, but cannot provide service for ones they are not familiar with or don’t have sufficient staff for.

Software Development Specialties — Blog Set up, eCommerce Set up, Software Testing, Web Design, Employee Leasing, etc.

Common software languages include: C, C#, C++, ERP, J2ME, Java, jQuery, LAMP, MySQL, .Net, OpenSource, PHP, Ruby on Rails, SAP, SQL, XML, and more.

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You might also like:

Wikepedia’s article on — outsourcing

Investopedia’s article on — outsourcing

Entrepreneur’s article on — outsourcing

See our informational page on the term — outsourced.

See 123outsource’s compilation on best articles about outsourcing.
http://bpo.123outsource.net/2016/04/02/compilation-of-best-outsourcing-articles/

What countries are best to outsource a particular task to?
http://bpo.123outsource.net/2014/04/07/which-countries-are-the-best-to-outsource-particular-tasks-to/

Six problems that only individuals working in a BPO industry would understand.
http://bpo.123outsource.net/2015/06/15/six-problems-that-only-individuals-working-in-a-bpo-industry-would-understand/

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Outsourced

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Definition of Outsourced / Outsourcing

Verb
Outsourced is the past tense of the verb to outsource.

(1) To obtain services from an outside or foreign supplier in place of an internal source.
(2) To contract work to an outside firm or abroad.
(3) To assign particular specialized and/or repetitive tasks that are not core competencies of the mother company
to an outside or foreign company.
(4) To procure back office services with an outside supplier or provider.

Explanation
BPO Outsourcing is becoming more and more popular as companies have to fight harder to survive in a world where margins are getting tighter by the day. If a company is doing a particular task even slightly less efficiently than the competition, they will lose profits and market share in the long run. One solution available which may or may not increase efficiency is to outsource particular tasks to a company that specializes in those particular tasks. For example, if your company focuses on widget production, but 10% of your labor resources are devoted to reminder calls, it might make sense to focus more on widgets, and outsource the reminder calls to Manila where there are companies who specialize in all aspects of the call center business. Knowledge intensive tasks are also more and more commonly outsourced to KPO and LPO companies who specialize in knowledge process outsourcing and legal process outsourcing.

Outsourced — the TV show
Outsourced is also an American television sitcom filmed in Los Angeles that was set in an Indian Workplace fictionally located in Mumbai, India. A catalog based company selling American novelty goods such as whoopee cushions, foam fingers, and wallets made of bacon hires Todd Dempsy from Kansas to relocated to Bombay. Every episode of this hillarious comedy focuses around Todd’s culture shock dealing with Indians and attempting to teach the local Mumbai staff all about American sensibilities and culture.

See NBC’s profile page for the show — Outsourced

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You might also like

See our feed of articles about — outsourced

See our comprehensive definition of — outsourcing — which goes over when and why outsourcing is done, types of outsourcing arrangements (freelance, contract, staff leasing), a detailed look at categorizations of outsourced tasks (BPO, KPO, LPO) as well as a detailed look at 55+ commonly outsourced specialties in the call center, data entry, software and other outsourcing industries.

Is it fair that American jobs are outsourced to India?
http://bpo.123outsource.net/2015/12/25/is-it-fair-that-american-jobs-are-outsourced-to-india-2015/

What is the correct order of steps to screen an outsourced company?
http://bpo.123outsource.net/2013/08/16/what-is-the-correct-order-of-steps-to-screen-an-outsourced-company/

Compilation of best outsourcing articles:
The best tasks to outsource are not critical or time sensitive
If you invested in BPO employees, what types of tasks would you teach them?
The 2 minute contact rule
more…
http://bpo.123outsource.net/2016/04/02/compilation-of-best-outsourcing-articles/

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Filipino Call Centers

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Find Filipino Call Centers on 123outsource.net. We keep our search results filtered regularly to list only the best of Call Centers at the top of our list. We also have many call center specialties such as Appointment Setting, Chat Support, Email Support, Technical Support, Lead Generation, and more.

Most of the call centers listed with us are in Manila, Makati City, Cebu, or in various parts of India. So, if you are looking for a Manila Call Center, Makati City Call Center, Cebu Call Center or India Call Center, you have come to a place with a lot of hiqh quality and up to date selection.

Call center contracts can really vary from company to company. Some will allow you a one or two month contract while others demand a year. There are a few that will allow you to book services one day at a time as well if you prepay them. We recommend interviewing the actual call center agent before hiring any of the call centers you might find. If possible, try them out on a small call center project before committing to a long term call center contract.

Best Outsourcing Companies

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Do you want to find the best BPO companies in the world? Try 123outsource.net! We have BPOs all over the world in places like India, The Philippines, South Africa, Canada, America, and other countries. We have call centers in Manila, Data Entry companies in India, Software companies in India & Eastern Europe, and more. In total we have 28 specialties for different types of outsourcing services.

Additionally, we routinely filter our search results to get rid of BPO companies that went out of business as well as BPOs that don’t act professional. So, let 123outsource.net be a source of quality search results for your outsourcing queries.

As far as contacting BPO companies goes, some have international numbers that you can call 24/7 while other BPOs can only be reached on local time in India or the Philippines.

Appointment Setting

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If you are looking for an Appointment Setting Call Center, try 123outsource.net. We have many call centers listed around the world that specialize in appointment setting. Our call center categories are divided into inbound, outbound, chat support, email support, technical support, lead generation, order taking, and more.

Most of the call centers listed with us are in Manila, Makati City, Cebu, or in various parts of India. So, if you are looking for a Manila Call Center, Makati City Call Center, Cebu Call Center or India Call Center, you have come to a place with a lot of hiqh quality and up to date selection.

Call center contracts for appointment setting can really vary from company to company. Some will allow you a one or two month contract while others demand a year. There are a few that will allow you to book services one day at a time as well if you prepay them. We recommend interviewing the actual call center agent before hiring any company. If possible, try them out on a small appointment setting project before committing to a long term call center contract.