Sometimes you get companies that offer inexpensive work, but the quality is not that great. Other times you get expensive work, but the quality is not good enough to merit the price even though it is good. The Philippines is a lucky destination and very popular with call center outsourcers. There, you get people who are super on the phone, and the price is calculated in pennies. I’m exaggerating, but you get the point!
The Philippines has a virtual (no pun intended if you’re hiring a virtual assistant) army of half a million English speaking, highly trained call center workers who are ready for battle. They can do telemarketing, lead generation, technical support, customer care, or just chat with customers. Culturally, they have a very smooth manner over the phone. They don’t get mad at customers like I do, on the other hand their sense of humor isn’t always as good as mine!
It is good to compare. Try people in various different countries. But, when all is said and done, call in the artillery, and find a Filipino Call Center. Caribbean destinations are also known for high quality call centers and they are on American time zones which in addition to great Costa Rican coffee, is another great perk!
Tweets:
(1) If you want a great call center at a great price, consider the Philippines & the Caribbean.
(2) The Philippines is a lucky destination that is popular with outsourcers
You might also like:
Call centers in the Philippines are getting more expensive than India
http://bpo.123outsource.net/2014/03/30/call-centers-in-the-philippines-are-getting-more-expensive-than-india/
Half a million Filipino call center workers are on American Time
http://bpo.123outsource.net/2014/03/29/half-a-million-filipino-call-center-workers-are-on-american-time/