How to get clients for your call center – have your sales staff work American hours!
It is commonplace for call centers to have their callers working an American schedule when they are located in Bangalore, India or Makati City. But, is your sales staff working American hours too? Or do you make it like pulling teeth to be able to actually speak to someone. Running a call center is a lot more complicated than running other types of businesses because the work is very time sensitive. Calls can only be made during particular windows of time.
We call call centers, but they don’t answer
My only question is, how can you be a call center when you don’t even answer your own phone? Maybe you should hire another call center to answer your calls so you see what it is like hiring someone like you! We had to call time after time after time only to find out that the manager only works a few hours on three days a week. What a pain in the rear.
Sales calls do not come all day long.
Sales calls come when they come. But, if you are not there when the calls arrive, then you will probably lose a new contract. If someone cannot reach you, they cannot do business with you, even if you came highly referred. It is sort of like waiting for the train in India 30 years ago. You don’t know when the train will come, but if you are not at the station, you won’t catch it! You might need to train multiple people at your company how to answer basic sales calls. That way you can keep prospects interested in your company while they wait for the manager to get back to them with final answers to questions about the initial contract. In the mean time, they can get answers to questions such as: how many employees to you have, what your specialties are, what typical contracts are like, etc. Everyone has different questions, but training a handful of people to answer basic ones can go a long way!
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Better training will get you more clients for your call center
http://bpo.123outsource.net/2013/10/05/how-to-get-more-business-for-your-call-center-better-training/
Professional web sites will attract more clients to your call center
http://bpo.123outsource.net/2013/09/22/how-to-get-clients-for-your-call-center-professional-web-sites/