A meet you in person center
It is my experience, that Indians are really good in person, especially when they are on break, and having cookies and tea. I have had very unfavorable experiences with Indians over the phone as a rule. I know a handful of very professional and personable individuals from India who are excellent on the phone, but the rest of the country lags behind it seems.
So my question in another blog was, how can a country that has awful phone skills be so successful in the call center industry? Since Indians are much better in person, I think they would be very pleasant to work with in a “Meet you in person center” rather than a call center.
For example, if I need tech support, no problem. I’ll just book a flight to Hyderabad with my computer, and meet someone at a “Meet you in person center”. Unfortunately to book an appointment, I might need a call center, and get hung up on by accident and then not get an apology when I call back. But, for the sake of my blog article, we’ll say that no appointments are necessary at this “meet you in person center” and that you can go there day or night and meet happy, helpful people.
So, I could get off my flight, get a cab, pay triple even though I bargain hard because I am a foreigner, and then arrive at this “Meet you in person center”. Then, we could have samosas, and chai, and socialize for a while. People are very pleasant in India when they can relax with no stress and enjoy a hot drink — or a cool drink. But, on the phone, they can be so emotionally distant. So, the ideal to engage with the call center workers socially without stressing anybody with work related issues. After everyone has gotten to know each other, then you can start working on technical issues. Perhaps an hour later we will be done, and I can catch a 30 hour flight back to California, and all will be well.
Maybe my idea lacks practicality, but it would be very popular as a video on the Jay Leno show. He would love this idea for sure! He would love it even more if he could drive one of his classic cars right into the building.
Although this blog article is one big joke, business with Arabs is typically done this way. Arabs are similar to Indians in that they require face to face interaction, and they like to take business slow and enjoy a lot of socializing and eating nuts and seeds for a few hours before they begin to talk business.
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