Many people think that to work in a call center, you need to be under thirty and live in Manila. This is not exactly true, although there are probably a few hundred thousand individuals who match your description.
Roughly half of call center workers are thirty or younger, but there are older people as well. Only 10% of call center workers are over fifty which is another interesting statistic. There are more ladies than men in the industry, and the ladies often do not have a high level of education. Based on this information, I would tend to assume that call center work is entry level, and so unpleasant that nobody would want to do it into their old age unless they had been promoted to a higher level, or unless they actually liked the work.
Call center work doesn’t have to be an entry level job. With good training, and many years of experience on the job, a certain level of mastery is likely. Additionally, if management treats their agents with kindness and appreciation, why wouldn’t more people stay at the job for a longer period of time? A third point is that call center work seems to drive people crazy due to the long hours even if they enjoy it. But, what if your job consisted of only a few hours of calls, and you could do data entry, chat support, or something else during your other hours? It might be a whole lot more tolerable that way!
Some employers prefer to hire older employees who had more life experience who can establish a rapport with a wider range of clients.
Although most call center employees are young, you might be better off hiring older people who will really take care of the end-users attentively!