Training for Outsourcing Jobs

We get many people applying for non-existant jobs at our company.  My company consists of myself and one other person. We do all the work. We have no other jobs, and don’t understand why someone is applying for a job, that we never claimed to have?  This clueless behavior is why many are out of work and can’t find any work. Nobody wants to hire someone who can’t think and who wastes others’ time.  Additionally, most of the job applicants can’t spell and are very sloppy in their communication skills. I would never hire anyone to even pour me a cup of coffee if they were sloppy.  So, what is the solution?  Training!
What do you need to know?
To work in outsourcing, there are various types of skills you need to know.  For call center work, you need to be able to speak clearly and listen well. For data entry work, you need to have good English skills and good formatting skills.  If you don’t know how words are spelled, you will not be able to correct other people’s errors when transcribing data.  In data entry, you might have a hand written document and type the information into a database.  You are expected to format addresses correctly and find errors in spelling. If you can’t spell yourself, how can you possibly find errors in other people’s spelling? 
Catching errors
You might need to notice inconsistancies in data too as a data entry clerk.  If you are looking at addresses and you realize that the zip code (PIN code) is from Delhi, yet the rest of the address seems to be in Cochi, Kerela, you just caught an error. A good data entry clerk is watchful and sharp and can catch mistakes with ease. Sometimes, the name of a neighborhood might erroneously be put in the city field.  In India, addresses often include names of areas like Jayanagar, or Shivaji-nagar.  If the database you are using has a separate field for city and street address, you need to make sure the right information is in the right place.  What if the name of the road is all mushed together?  Springhillroad for example. Do you know when the names should be separated and when they should be together?  Sometimes you need to google this information.  Should Shivaji-nagar have a hyphen, or be separate words? Maybe it should all be one long word.  As a data entry clerk you have to be sharply aware of these issues and have a way of solving them, otherwise you will be the most mediocre data entry keyer in the industry.
If you live in India, the king of the outsourcing industry, you will have no lack of schools for many different outsourcing professions.  Just look in the local classified section of your local newspaper and you will find dozens of schools that will teach you how to work at a call center, data entry company, or medical transcriptioning.  Rather than bothering hundreds of companies for a job when you are not qualified, you are advised to get highly trained so that you are an asset, and not a liability.  Companies in the West want to outsource to save money, but if there are multitudes of errors in the work produced, the errors will cost the companies more money than they are saving.  Many companies that outsourced to the Philippines, or India found that the error rate was sometimes so high, that they were willing to pay ten times as much to have companies in America do the work for them.  On the other hand, if you can provide faster and better service in India, than any American company can provide, you will make a handsome living in the long run.  In the long run quality of work, and good customer service will win you high paying work and steady work as well.

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