If you want to start an outsourcing company, and start with a bang, consider this.
(1) First, read our article about how to start an outsourcing company (the prequel)
(2) Then, read this article which is the sequel. This article basically consists of additional tips.
Be amazing
Most clients have a lousy experience with whomever they hire. Do you want your company to grow? Do you want to maintain your client base? What if you got work done for your clients better and faster than anyone else did? You will inspire loyalty on their part. If you are new in business, you might have extra time, since you have less clients. So, with the clients that you do have, you can afford to do an amazing job.
Have a web site that says it all
I am tired of visiting websites that have very little to say about the company. There are others with spelling mistakes, and useless content. Can you become an expert in having meaningful content that others want to read? Do you have a lengthy FAQ page as well as a Q&A page?
Have the best sales staff
A company that always answers its phone, and always answers questions with great answers fast will be popular with everyone — especially me. Also, great follow up througout the business relationship makes all the difference. We have written many other articles about outsource marketing that go over how to answer your phone, and how to train your sales staff. Please consider reading those articles.
How to attract more software business
http://bpo.123outsource.net/2010/12/10/how-to-attract-more-software-business/
Improving your credibility at a call center
http://bpo.123outsource.net/2012/07/28/improving-your-credibility-at-a-call-center/
Getting call center work – making your list
http://bpo.123outsource.net/2011/05/27/getting-call-center-work-making-your-list/