Have you ever thought about what a Yelp review for a call center would be? What would people complain about? What would they say they liked? Which comments would you love to hear, the ones that could help boost your business? Which comments would you dread, the ones that might discourage others from knocking on your door? If you approach your business with the goal of attracting positive Yelp comments, your business and your callers will both be better off!
Review #1 from Sam
* * * * * Jack’s Call Center rocks! I love their agents, and they are always there to help me. I was using them once a week, but now my business has grown and I am ready to expand to using them three times a week!
Review #2 from Jackie
* Jack’s Call Center is terrible. I signed up with them and they gave me the worst agent ever. The girl could hardly speak English and every time I asked her a question she said, “what?”
Review #3 from Patricia
* * The call center service was not bad. But, the incompetent manager called me at 3am. He forgot that California is 12 hours different from India time. Get a clue buddy!
Review #4 from Srikant
* * * * I love Jack’s Call Center. They employed all of my friends and give quarterly performance based wages. It is nice to be treated fairly for a change!
Review #5 from Andy
* * * * I wanted to give Jack’s Call Center five stars. But I was too lazy to tap an extra key.
Oh well. Just make sure your employees aren’t lazy on the job.