Some call center agents are the type you just want to get rid of. But, there are some very personable ones out there. They would be the perfect people to woo your clients into a false sense of friendship. You know those girls who are just so nice that you want to talk to them all day? They are just so caring sometimes too. I bet after twenty minutes of chatting they could talk you into buying anything! I wonder what their conversation might be like.
TINA: Thanks for calling X Enterprises and how are you today?
CLIENT: I’m not bad. How are you.
TINA: It is a nice day today, not too cloudy. Did you have a problem with your computer?
CLIENT: Yes, the pop ups just don’t start.
TINA: Oh, I’m so sorry, pop ups can be annoying. How long has this been going on?
CLIENT: It’s been a few months.
TINA: Let’s use this gotomeeting app and I’ll see what is really going on.
CLIENT: Okay, I’m logged in.
TINA: I have disabled pop ups, and I’m doing a scan for malware. It will take a few minutes. So, in the mean time, what do you use your computer for?
CLIENT: Oh, social media is a lot of fun, and I write to my friends and family. It is for pleasure mostly — pleasure and pop ups.
TINA: that sounds wonderful. I hope you find great articles to read on social media.
CLIENT: I do. Today I read about wine tasting in Croatia as well as malware that comes from China. Very international stuff!
TINA: Well, we have all of that in the Philippines too you know. We have mostly New Zealand wine here though. Sounds like you have a lot of fun on your computer. We have just finished your scan and you had a lot of malware and spyware plus a few viruses. I have your computer all cleaned up — at no charge because you are under warranty.
CLIENT: That’s wonderful — I love you!
TINA: I’m glad you had a good experience with us. You can text me any time. And one more thing?
CLIENT: Name it — anything.
TINA: Would you like to join our car buying information network? An introductary membership is only $12.99.
CLIENT: I love you so much I’ll buy three introductary memberships.
(2 hours later)
CLIENT: (talking to himself) What was I thinking? But, at least I can enjoy my online car network without pop ups.