Is your outsourcing job just a job?

I must have called close to a thousand outsourcing companies over the last two months. I called call centers, medical billing companies, programming houses, data entry facilities and more. When I call them, I can tell whose job is just a job and whose job is a passion that really matters. I want to hire people who are devoted to their work.

One way to see how devoted people are is to call them after hours. If someone answers their phone at 7pm or after, they might be more devoted to their job than someone who leaves promptly at 5pm. See who works on the weekends. Many people are not willing to. Keep in mind that just because someone puts in that extra effort doesn’t guarantee they are the right fit for you, but it helps and is a plus!

Another thing to look for is managers who answer their own phone. Many managers who are serious have a phone line that they generally answer. Others have a secretary transfer calls to them. There are also managers who are completely impossible to reach who you have to schedule an appointment with. If you are doing a serious time sensitive project with someone, you need to be able to reach them.

As a parting thought, it would be so much nicer if more people would take their jobs more seriously. If you could get through to people on the first attempt rather than chasing them around town, life would be so much easier. If managers hired the right workers, you wouldn’t have to shop around so much and fire people so often. The world would be a much better place!

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