Answering emails is not a strength at many outsourcing companies

I get a dozen unsolicited emails daily from companies in India and the Philippines begging me for work. But, the companies on directory of outsourcing companies are a different story. I recently emailed ten call centers for rates. Only two got back to me. Do the other eight not want my business? Yes, I am a small customer, but small customers can turn into big customers!

BPO’s behave like they don’t want customers
My main issue is that I run an outsourcing directory, but find that most outsourcing companies behave as if they don’t want customers. The ones that do want customers behave as if they can’t handle customers. Most companies do not answer the phone properly and don’t have reps that have IQ’s necessary to answer basic questions including: what is your name, and what city are you located in. The latter seems to them to be a trick question which requires putting me on hold without my consent which is unbelievably rude. Remember, that as an outsourcing company, people in foreign countries will be putting their trust in you. If you act completely irresponsible or inconsiderate from square one, why would anybody trust you even with an easy assignment?

I remember that I had a call center boss come to Los Angeles to see me.
We spent an hour together going over what they could do. I emailed them the specifications and they quit before they accepted the job. The minute you expect them to be able to follow complicated directions they quit. Part of the reasons is that their girls quit after three months. My directions take six months to master, so if you quit after three months, I can’t hire you in the first place. They were incapable of finding me someone who could last longer, yet expected me to sign some long term contract that guaranteed that I would pay them dollars, while I had no idea of who would be working for me. That doesn’t seem fair.

I have a better idea.
I’ll pay you in an undetermined currency and you can give me an undetermined worker. If I like the worker and they last for more than six months, I’ll pay in dollars from day 180. If the worker is not responsible, I’ll pay in Kenyan shillings or Brazilian Reals and hope that no devaluation happens any more than you are devaluating my business by offering bad service!

I’ll demote you if you don’t answer!
If you are so negligent in your business practices that you ignore sales inquiries, you shouldn’t be in business. I’ve decided to downgrade companies on my directory who don’t answer emails. I make sure to confirm the email address over the phone before using it. But, if you don’t answer within 72 hours, you go down a few notches!

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