People who work at call centers get all types of clients. Some are a pleasure, while others are just plain difficult or traumatizing. Here is an itemization of the types of clients you might bump into at a call center.
In a Hurry
Some clients are in a hurry and want to get off the phone as fast as possible. Some refuse to answer critical questions and ask you to call them back.
Refusal to Talk
Others just don’t want to talk to you. Perhaps they are busy or just don’t like you. Many won’t even listen to why you are calling, they just don’t want to talk.
Angry
Some clients are just angry. They might be angry at your company, or angry in general. It is easy to get angry clients when something happened to their phone service, their computer, internet, credit card or their account with your company.
Overly Talkative
Some customers just won’t shut up. They keep talking and talking. Any question you ask that requires a one word answer or a quick sentence ends up with minutes of rambling most of which is completely irrelevant to the question at hand.
Annoyed
Customers are often annoyed if they have to call in to a call center. Being put on hold, or talking to an automated attendant can be enraging. If the process could just be more simple!
Engaging
This type of customer also talks a lot, but they interact with you in a meaningful way that you migth actually enjoy!
If you can think of any other types of call center clients, please write a comment to this blog!