The BBB has been around for a long time and is in business to find “bad” businesses who do bad thing to their customers and expose the evil things that these bad businesses do. However, what happens in reality, the BBB helps angry customers slander legitimate companies who simply didn’t give the customer what they had wanted regardless of what the terms of the agreement were. The BBB doesn’t care about what is right or wrong, nor do they consider published company policies in handling claims. The BBB only considers how the customer feels no matter how logical or illogical.
We have many complaints because we don’t give people their money back if they purchased something from us and then changed their mind. My policies page clearly states that we do NOT give money back unless you purchased in error and got back to us within 24 hours. Once you have made a purchase from us, after 24 hours, the project is yours. If you don’t like it, perhaps you should write a complaint about yourself. I am not willing to entertain this type of nonsense unless I rewrite my policies. I also don’t want customers walking all over us buying, returning, buying and returning at great cost to our limited labor resources and patience.
BBB doesn’t care at all about what is fair. They are a one-sided organization that only cares about the customer, how they feel, what they want, and that’s about it. A legitimate Better Business Bureau would have a two-sided view as to whether business is being conducted fairly. They should look to see if one side is unfair to the other. If the customer is unfair to the business, the BBB backs the customer in its crusade to undermine the reputation of respectable and helpful businesses that do a lot for the public. It just doesn’t seem fair, and it is very clear that their only purpose in existence is to gang up on people without any respect to legitimacy of reason.