Tag Archives: BPO Business

Do you think about the long term business?

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I interview BPO companies all the time. The one thing that I have noticed, is that companies typically are not looking at their long run growth potential. It is all about twisting someone’s arm into a contract that is not beneficial to the client. Or, other companies get you on board and then slack off, and don’t get your work done.

If you want to have a big BPO business one day, you need MORE clients. How can you get more clients, if you scare half of them away before they become clients? How can you get more clients if you are lazy about getting their work done on time? Do you think about that? Try getting all the clients you can keep on THEIR terms, and try keeping them. Hire new people to do their work if it is economically feasable. The next thing you know, you will have a bigger business.

Long term thinking is more than having a formal business plan. It is more than understanding certain analytics and metrics. It is about creating a vacuum effect to draw in new clients and keep them.

A new client is like a seed. They can grow into a bigger client and tell their friends. One client can become ten times their original size if you get referrals, and referrals from referrals.

By having enough people on staff to get your work done, you are creating a metaphysical opening in the universe to let more business in. How can you get more business if you don’t have the resources to handle it? And whose fault is it if you DECIDE not to have the resources to get the work done for your clients? It is your decision.

You decide to grow, or not to grow by how you allocate your staff resources, and how you treat your clients.

If you want constant growth, you need to always have at least 10% more staff resources than you can use. That way you are never too busy for a client. Most people think that is wasteful. But, what do you think? Do you want to grow? How else can you do it?


One famous Rabbi was asked, “Rabbi, I am a small potato who wants to become a big potato in business — what should I do?”. The Rabbi thoughtfully pulled on his long beard and gazed inquisitively at the wall for what seemed like a very long time. He made many different facial expressions during this time. He crinkled his face, then opened his eyes wide, then looked up. Then, it was back to staring at the floor. It was obvious that he was deep in thought. He said, “Hmmm” a few times, and then cleared his throat. Finally, he remarked, “If you want to become a big potato, put more dirt around you!”

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Power in business is about having choices

Categories: Outsourcing Articles | Tagged , , , | Leave a comment

Power is about having many choices

I was watching television last night, and an old businessman said, “You don’t get power, you take it”.  This is somewhat true.  But, real power is all about having choices, and good choices.  If you have a million dollars, but there is only one place that serves food where you are, and they want half a million for a hamburger, your money will soon run out. So, money alone is not power.  However, if you know how to use your money, then you have a lot more power.

On the other hand, if you only have $50,000, but there are twenty places selling hamburgers all competing with each other, and you can get your hamburger for 20 cents, and hopefully a good quality burger too, then your money will last a long time.

We live in a strange world, where money is not backed by anything. A few decades ago, American currency was backed by a gold standard. Now, it is backed by nothing, and the money supply can grow when banks “create” more money to loan out. Sure, there are laws regulating how fast they can create money, but money is just arbitrarily created, and the money itself has no inherent value.

One year you might have $100,000, and the the price of gasoline could become $20 / gallon, and all your money will be lost paying for gas.  Another year you could have $200,000, but then fall ill, and your medical expenses could take your last penny.

How does this apply to your BPO business?

In a BPO business, your power is your ability to hire good people to work for you. Rather than just hiring people and settling on them, it is better to hire more people than you need so you can get rid of the underperformers.  Most workers in any country these days are underachievers, and you need to avoid these types like a disease.  Seed and weed is the agricultural expression to describe what I am talking about.

Hiring BPO companies

Also, if you are hiring outside BPO companies to work for your company, don’t just settle for one. Do a lot of shopping around and take notes about their performance. You don’t know a company until they have worked for you a little bit. Then, you will have an idea of how they perform.

The main point of this article is to put a lot of effort into making sure you have choices, and knowing how good those choices are — otherwise you are powerless and helpless!

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