To my dismay, most employees out there just aren’t that great. It doesn’t matter what profession we are talking about (although doctors and attorneys are generally good,) but people just don’t measure up. If you only hire the best and forget the rest, then the other guy will get stuck with the 99% of people who are rejects. In the real world, to make the world a better place, education needs to continue.
Many call center operations have continuous monitoring and training. These are the call centers that do well. They get it. But, how about the rest of the world?
You can hire people based on how good a worker they would be. But, if your company devoted 5-10% of the employees hours to being trained, you might start hiring people based on how well they respond to training. If they are not receptive, you can’t use them. If you gained a reputation for being good at training, people might accept lower salaries since they know they will benefit in other ways.
But, imagine the quality of your employees if you give raises every six months, and keep training them. After several years, you might have the best people in the industry! You will get a reputation for having the best people. People at your company might be more enthusiastic too since you helped them so much!
I find that at many companies, the workers have bad communication skills. English language skills and general communication skills are often overlooked. When I go for spa treatments, only 10% of spas have staff that speak good English over the phone. How much business do you think they are losing due to their bad communication skills? Wouldn’t it be worth it to have two ninety minute sessions where people could be coached in their English skills? That way you will understand me when I say,
Me: “A little to the left… harder…”
Spa worker: “Harder? What that word mean?”
Me: “More strong!”
Spa worker: “Oh, more strong. I know that word, but I don’t know the H word because I dropped out of my English class because I had to work to support myself.”
How can someone survive in the Shiatsu profession when they don’t know what left, right and harder mean? Training is expensive, and time consuming. Perhaps it will even be frustrating for you and your employees. But, most other companies have incompetent workers. If you have smart, well trained people working for you, you will be able to gravitate more clients and charge more!
Don’t be a company
Be half company, half school
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Why your sitar & tabla lessons are the most important training for business
Should your company have a pre-hiring training program?
Should India’s government be involved in employee training?