Tag Archives: IT outsourcing company

Should you annoy people on purpose to test them out?

Categories: Hiring & Firing | Tagged , , | Leave a comment

I have learned in business that if people hate you, they won’t do good work for you. Many will just stop work all together. People lose their tempers all the time. Americans are far less patient than people in India — just for your knowledge. When we screen outsourcing companies, we ask them a bunch of questions to learn how they think. But, maybe we should ask a few questions to test their patience as well. In real life, in a business relationship, there will be situations where you have to go over nit-picky details to straighten out an ugly situation. If they don’t have patience, learn this up front.

But, what questions could you ask people that will annoy them?
I asked an IT outsourcing company details about their corporate status. They became furious and said they didn’t want to work with me anymore. I asked a programming outsourcing firm about their birth data so I could do an astrological chart to prove compatibility. They flat rejected my question.

Honestly, if you want to have a happy family, you should find out BEFORE the wedding if you are compatible, and an astrological chart can help identify areas of incompatibility — although it still is rather wishy-washy at best. A chart is better than nothing.

I ask people how they would fit a giraffe in a refrigerator.
I ask people what they would do if they won a million dollars.
The point is that if you keep asking questions to the point where it is ridiculous, you can test their patience.

“Are you testing my patience?”
“Yes, that is exactly what I am doing — as a matter of policy. If I don’t know where you break, then it is not safe to enter a work relationship with you”

Err on the side of safety when hiring companies or individuals. A single bad choice can cost you thousands, while shopping around only costs hundreds! You need to shop around anyway, so shop smart in addition to shopping hard.

What is better about your BPO company?

Categories: BPO | Tagged , , , , , | Leave a comment

Do you run a call center, BPO, KPO, software or IT outsourcing company? Do clients ever ask you what is better about your company? I think they should — and you should know how to answer them as well. Most companies that our staff talk to have no idea what is better about their company. Perhaps nothing is better about their company, and that is why they don’t know how to answer us. But, there SHOULD be something better about your company, otherwise how are you in business? Here are some ways to be the best BPO company possible.

(1) You could be faster at doing the same work or processes others do. I knew a pianist who could play the minute waltz in less than 33 seconds. We clocked him. It didn’t sound great being played that fast, but if you are in a hurry waiting for a train that is about to arrive, and want to hear the minute waltz, that particular pianist is the one to hire.

(2) You could have nicer staff than other BPO companies. These days, I am rarely happy about anyone’s staff. Every company seems to have one shining employee who brightens up my day, and the rest — well — the rest are the rest! Let’s put it that way.

(3) You could be cheaper. Some companies are cheaper, but don’t get the job done right. Are they really cheaper after the hassle? But, what if you really do get jobs done correctly and STILL are cheaper? Well, then you really are cheaper.

(4) You could have a nicer looking office. For outsourcing, nobody is coming to your office, so it doesn’t matter.

(5) Your receptionist could have a nicer sounding voice. A nice voice makes an impression

(6) You could have more flexible terms. Many companies are rigid these days. Having terms that benefit the client might bring you more clients. HAVING TERMS THAT BENEFIT YOU, MIGHT BRING YOU MORE YOU’S (if that is possible or desireable).

(7) You might do a better job and follow directions more.

(8) You might train your staff better.

(9) You could hire a fancier salesperson who is great at getting you new clients who you might be equally good at keeping (or losing).

(10) You might offer more related services. ONE STOP SHOPPING. If you do web design, you could also offer programming, social media, blog installation, and more. If you do call center work, you could offer data entry, surveys, statistical analysis, and virtual private assistants.

But, the bottom line is — no matter what is better about your company, if you can’t express that to the world, then it will take them a lot longer to find out what is good about you!