Tag Archives: Managers in a Call Center

Starting a Call Center: Keep financial back up for 3 months!

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Starting a BPO Call Center is no joke. So many people in India think they can just jump into business, fill a 20 seater with a bunch of girls, and be in business. Many of the people who start such businesses might have been managers in a call center. However, they lack the knowledge they need to have to manage the entire operation. There is a lot you need to know in business that goes above and beyond what a manager knows.

How do you make sure you have constant work for your employees? What if employees quit in the middle of a project? What if your client dumps you in the middle of a project? What if there are hidden expenses? What if you need help training people? There are hundreds of problems that you could encounter that you might not be well versed at dealing with.

My recommendation is that you start SLOW. Get some really small clients and take really good care of them. Don’t lust after large clients. They will come in time if you are any good. Start either at home or in a tiny office with perhaps one or two people working with you. That way you can oversee the entire operation and ensure flawless work.

You need at least 3 months expenses saved up in cash just in case. Things happen in business, and things tend to happen a lot more quickly when you don’t have long term relationships with clients or staff. This is why I suggest starting small and building up slowly. Some people have a growth plan for their business that is financial. I suggest growing your business relationship by relationship, and judging your success by how many relationships you have had for three or more years! If you are starting out, you have ZERO of such relationships. Think long term and think about pleasing your clients and workers. Keep them happy and they will grow!

Your 3 months expenses need to cover rent — so a cheap rent is in order. It needs to cover salaries, utilities, and all other expenses including accounting, legal fees, etc. Usually I tell people to think big, but if you have no experience, you can gain a lot of skills and knowledge by building up from the ground. If you try to grow your BPO Call Center too fast you get in trouble. As a famous rapper once said, “The faster you rise, the harder you fall”. Keep this bit of gritty street knowledge in mind! It is a matter of survival in your case.