Are you tired of the nonsense?
Anyone who has outsourced to India knows of what I speak… the little tricks, the negligence, the hour padding, the stubbornness, the poor communication habits, and the disinclination to plan for the future and not having any concept of timeliness whatsoever? Me too. India is the king of BPO outsourcing, at least for small and medium companies. So, what are your other more favorable options for fulfilling your outsourcing needs.
You have to kiss a lot of frogs to find a prince.
If you deal with Indian BPO outsourcing companies, you will find many distinct cultural behavioral patterns that repeat themselves. Some of these behaviors are very pleasant while others will drive you crazy! If you are lucky, you will link up with one of India’s many responsible people. The problem is that there are also many negligent and crooked people mixed in with the great people that doing business with new companies (or existing companies who hire new staff regularly) can be very unpredictable. Each country has their own unique cultural makeup. Some are more concerned with accuracy, and others stress social skills. If you are tired of doing business with India — try some other countries and compare. But, remember, no matter WHERE you do business, make sure you are working with good people.
Where is the back office?
For programming, there are many outsourcing arrangements between Western countries and popular outsourcing destinations (India, Russia, Belarus, Romania, China, the Philippines, etc.) Finding these companies is no easy task. Looking around on the internet, it is not always easy to see where people are REALLY doing business. Their mailing address on their contact us page and their evasive back office’s location are typically two completely different things. The only real way to make heads or tails of the marketplace is to call local programming companies and ask where their network is (and hope you get a straight answer). However time-consuming, you can learn a lot. Visiting a company in person will tell you if there is a company to begin with (or if you are hiring someone who works out of their bedroom and uses irresponsible freelancers he barely knows).
Even if you bombed in Bombay, you can manage in Manila!
For call center work, there are zillions of call centers in the Philippines. But, finding them is no walk in the park. There are call centers you can find on the internet in the Philippines. However, those are not always the highest end companies that exist. You would have an easier time reaching the DMV by phone than being able to talk to an actual manager at some of these call centers. Most successful offshore companies have a sister company in America, England, or some other Western country. You might have better luck scouring the American market to see who is networking with the Philippines.
East meets West: Goals versus Family
American culture is more goal-oriented while Indian culture is more family-oriented. Americans are often very picky about deadlines. Indians are used to routine and unpredictable electrical outages, floods, riots, strikes, and other types of delays and seem immune to missing deadlines. On a brighter note, Indian companies are generally better staffed, and can give you more hours of work per week, even if their work is not quite as efficient as you hope. Additionally, if you visit India, you will find that although their phone etiquette is atrocious, they are very gracious and hospitable in person.
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How does culture determine what is private or public information?
Synergy & working closely with others
Are you aware in business?