What types of tasks are good to outsource

There are countless tweets on this topic. Apparently this type of tweet gets clicked on. It is general, practical and fun.
I always say that you should make it a practice to outsource tasks that meet the following criteria:

(1) Repetitive Tasks where the directions are not too complicated
(2) Tasks that are not time sensitive (unless your service provider is very punctual)
(3) Tasks that are not too critical (unless you know your service provider well & they are reliable

If you are testing out a new company, the sad thing is that you just can’t or shouldn’t trust them. Never trust strangers. Don’t trust your friends either, but that is a different story. If I go to a new massage place, I only commit to one hour. What if I don’t like them? Usually I am not that impressed with their English, or ability to dig down into those stiff muscles of mine. If I’m trying out a new call center worker, what if people don’t like them? What if they don’t get anything done on time? What if they don’t follow directions. Don’t give critical tasks to those until they have a proven track record with you for six months. Yes — six months. Don’t take liberties. They might quit on a whim. People who don’t own their own company tend to lack the type of work ethic and attention to consequences that I have which is why I do a lot of my own “busy-work.” Once you have found an individual or company to be reliable, then you can give them any type of task which you found they can handle.

My problem is that most of my tasks require a lot of specific knowledge, or are time sensitive, or are too small in weekly hours to outsource. I prefer to outsource tasks like long lists of people who all need to be reminded about the same thing. I might have a list of 3000 people who all need to hear the same message. I just outsourced that to a young lady who is doing a super job of it. Everybody likes her including me!

Personally, I think it is a good idea to test out ten companies before you actually hire one for regular work. Most companies are not that great. If you try ten out, perhaps you will find a few that you like, and then keep the ones with the best personalities (who also deliver reliable results.) What I learned about business is that in the long run, meaningful personal bonds translate into happy and long lasting business relationships! Don’t overlook the human side of your business!

(1) meaningful personal bonds translate into happy and long lasting business relationships! Don’t overlook the human side of your business!
(2) Tasks that are good to outsource = repetitive or tasks that the provider specializes in.

You might also like:

How many phone calls does it take to reach a manager at your company?

Outsourcing: why everyone is doing it

This entry was posted in Outsourcing Articles, Semi-Popular and tagged , , . Bookmark the permalink.

One Response to What types of tasks are good to outsource

  1. My comments are related to anyone operating a small business.

    We are all in business to make money (hopefully). There are many ways we do that: we work with or gain customers, we manage a team and develop them, we derive income from other opportunities.

    When it comes to outsourcing, and if you’re a small business, any task that takes away for a customer interaction, or interaction with your team / staff or is a task that will directly generate income / sales / revenue, can be outsourced.

Leave a Reply

Your email address will not be published. Required fields are marked *