Tag Archives: Repetitive Tasks

Is it better to hire your own top-notch employee or outsource your task?

Categories: Management, Semi-Popular | Tagged , , , , , , | Leave a comment

Is it better to hire your own top-notch employee or outsource your task?

The answer is not so simple.
If you have repetitive tasks that require exactly 40 hours per week to do, then hire an employee. But, what if you only need a few hours a day of specialized service? You might outsource the task to a company, or a highly skilled freelancer! In the end, it is really about finding someone who can get the job done they way you want it done.

Being in control of your new helper
Sure, you can hire your own employee. If you hire someone, it is easier to watch them if they are sitting next to you than if they are hundreds or thousands of miles away working for someone else. It is also easier to control an employee. You can say, “Do it my way or your’re fired!” Try saying that to someone at an outsourced company. They have to do what THEIR boss says, not what you say. You will be more in control (generally) if you hire your own person.

The outsourced company might be better at hiring
Anyone can hire someone to help them out. But, someone who specializes in hiring within a particular specialty might be better at hiring those types of people. On the other hand, the company might have mediocre taste in those that they hire, while you might be more discriminating. Additionally, it is easier to work with someone who you have a good personality match with. Someone who you hire is more likely to be compatible with you than an outsourced worker. Bad personal relationships almost always lead to substandard work with outsourced workers!

Having enough work?
If you run a small company, you sometimes don’t have enough work for a full-time employee. The other problem is that your full-time employee might not be able to do all of the tasks that you assign them, or might not be that good at half of the tasks. If you outsource a task, they do as many hours as you assign them. Freelancers are in the same boat. If you don’t mind having an employee sitting around twiddling their thumbs, or being paid overtime, you might be able to handle the work fluctuations. Or, if you have more than 40 hours of work per week to give to someone new, hire an employee and give the remainder to an outsourced company!

Letting it pile up?
If you have 25 hours a week of work for someone to do, and you let it pile up for a while, it might become 40 hours a week of work if you include playing catch up ball. On the other hand, if your new employee quits or gets fired quickly, you might quickly find yourself very painfully behind. The pile up strategy is very interesting, but has its pitfalls!

What should you do?
If you need to outsource a task, consider all of the options. Interview lots of outsourced companies, freelancers, and prospective employees. Try your best options after some analysis, and then commit to the best option and see what happens!

Tweets:
(1) If you have repetetive tasks that require exactly 40 hours per week to do, then hire an employee
(2) If you need specialized service, hire an outsourced company or a highly skilled freelancer!
(3) It’s easier to watch your help if if they are right next to you & NOT 5000 miles away in India!
(4) If you hire your own employee rather than outsourcing, you’re more likely to get personality compatibility!
(5) If you run a small company, you sometimes don’t have enough work for a full-time employee. Time to outsource!
(6) Bad personal relationships in the workplace almost always lead to substandard work!
(7) If you have 25 hrs/week of work to do and let it pile up for a few months, it becomes 40 hours playing catchup ball.

You might also like:

Good sign bad sign: what to look for in newly hired workers
http://bpo.123outsource.net/2014/01/13/outsource-blog-good-sign-bad-sign-what-to-look-for-in-newly-hired-workers/

A 20 minute office visit reveals the character of a company!
http://bpo.123outsource.net/2013/12/12/a-20-minute-office-visit-reveals-the-character-of-a-company/

What types of tasks are good to outsource

Categories: Outsourcing Articles, Semi-Popular | Tagged , , | 1 Comment

There are countless tweets on this topic. Apparently this type of tweet gets clicked on. It is general, practical and fun.
I always say that you should make it a practice to outsource tasks that meet the following criteria:

(1) Repetitive Tasks where the directions are not too complicated
(2) Tasks that are not time sensitive (unless your service provider is very punctual)
(3) Tasks that are not too critical (unless you know your service provider well & they are reliable

If you are testing out a new company, the sad thing is that you just can’t or shouldn’t trust them. Never trust strangers. Don’t trust your friends either, but that is a different story. If I go to a new massage place, I only commit to one hour. What if I don’t like them? Usually I am not that impressed with their English, or ability to dig down into those stiff muscles of mine. If I’m trying out a new call center worker, what if people don’t like them? What if they don’t get anything done on time? What if they don’t follow directions. Don’t give critical tasks to those until they have a proven track record with you for six months. Yes — six months. Don’t take liberties. They might quit on a whim. People who don’t own their own company tend to lack the type of work ethic and attention to consequences that I have which is why I do a lot of my own “busy-work.” Once you have found an individual or company to be reliable, then you can give them any type of task which you found they can handle.

My problem is that most of my tasks require a lot of specific knowledge, or are time sensitive, or are too small in weekly hours to outsource. I prefer to outsource tasks like long lists of people who all need to be reminded about the same thing. I might have a list of 3000 people who all need to hear the same message. I just outsourced that to a young lady who is doing a super job of it. Everybody likes her including me!

Personally, I think it is a good idea to test out ten companies before you actually hire one for regular work. Most companies are not that great. If you try ten out, perhaps you will find a few that you like, and then keep the ones with the best personalities (who also deliver reliable results.) What I learned about business is that in the long run, meaningful personal bonds translate into happy and long lasting business relationships! Don’t overlook the human side of your business!

Tweet:
(1) meaningful personal bonds translate into happy and long lasting business relationships! Don’t overlook the human side of your business!
(2) Tasks that are good to outsource = repetitive or tasks that the provider specializes in.

You might also like:

How many phone calls does it take to reach a manager at your company?
http://bpo.123outsource.net/2013/11/02/how-many-phone-calls-does-it-take-to-reach-a-manager-at-your-company/

Outsourcing: why everyone is doing it
http://bpo.123outsource.net/2014/03/25/outsourcing-why-everyone-is-doing-it-one-bizarre-example/