A BPO is a business process outsourcing company. The term is popular in India, but is gaining popularity around the world. It is expensive and time consuming to do your own back office work. So, it is popular to hire virtual assistants and outsourcing companies overseas to do particular repetetive tasks at a low price. Please be aware that there is RPO which is recruitment process outsourcing, KPO which is highly specialized knowledge process outsourcing which normally includes research, accounting or programming. LPO work is legal process outsourcing. But, in a general sense, all of those other acronyms fall into the BPO category.
There are various general categories of BPO work.
Call Center, Data Entry, Programming, Web Design, Medical Transcription, Accounting, and Content Writing are some of the most popular BPO tasks to outsource. Recently, social media outsourcing has been on the rise as well. There are various subcategories of call center work including appointment setting, order taking, chat support, inbound, outbound, lead generation, sales, and technical support.
Then, there is more general back office work that is harder to categorize. Some companies offer marketing and loyalty programs, content management, digital marketing, online publishing, payment processing, proofreading, data transcription, engineering, eCommerce set up, translation, web research, mobile applications, and the list goes on.
In fact, there are so many types of BPO tasks, that 123outsource.net divided the tasks into 28 specialties to keep them all straight. The most popular by far is our general call center search results as well as BPO and data entry.
We welcome you to browse 123outsource.net to see what companies are out there. We verify our search results every few months, so the information should be up to date 97% of the time! Good luck!