Tag Archives: lpo

BPO Directory — find BPO companies with us!

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Do you need to find a BPO company to outsource some back office tasks to? You’ve come to the right place. 123outsource.net has 800 highly qualified BPO companies all around the world. We used to have over 4000 companies, but we filtered out the lower quality companies and kept only the absolute best companies. We have BPO, KPO, and LPO companies in India, The Philippines, Central America, Eastern Europe, and many other places.

We update the information in our BPO directory every month, so you are assured to find highly accurate and useful information whenever you do a search! 123outsource.net gets abgout 30,000 visitors per month. Your company is welcomed to join us and create a profile. Just visit our sign up page! The link to sign up is on the left of the home page in red!

What is a BPO and what do such companies specialize in?

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A BPO is a business process outsourcing company. The term is popular in India, but is gaining popularity around the world. It is expensive and time consuming to do your own back office work. So, it is popular to hire virtual assistants and outsourcing companies overseas to do particular repetetive tasks at a low price. Please be aware that there is RPO which is recruitment process outsourcing, KPO which is highly specialized knowledge process outsourcing which normally includes research, accounting or programming. LPO work is legal process outsourcing. But, in a general sense, all of those other acronyms fall into the BPO category.

There are various general categories of BPO work.
Call Center, Data Entry, Programming, Web Design, Medical Transcription, Accounting, and Content Writing are some of the most popular BPO tasks to outsource. Recently, social media outsourcing has been on the rise as well. There are various subcategories of call center work including appointment setting, order taking, chat support, inbound, outbound, lead generation, sales, and technical support.

Then, there is more general back office work that is harder to categorize. Some companies offer marketing and loyalty programs, content management, digital marketing, online publishing, payment processing, proofreading, data transcription, engineering, eCommerce set up, translation, web research, mobile applications, and the list goes on.

In fact, there are so many types of BPO tasks, that 123outsource.net divided the tasks into 28 specialties to keep them all straight. The most popular by far is our general call center search results as well as BPO and data entry.

We welcome you to browse 123outsource.net to see what companies are out there. We verify our search results every few months, so the information should be up to date 97% of the time! Good luck!


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Outsourcing is a business practice where a particular company will hire someone who does not work for their company such as another company or a freelancer to do particular tasks for them. Typically, tasks outsourced will be highly repetitive or specialized tasks such as calling long lists of names with a particular call script, accounting, programming, data entry, technical support, payment processing, or some other specialized task.


The reason companies outsource work to other companies are multi-fold. One reason could be to:

Save Time — so that employees and management can focus more on the core competencies of the company such as selling widgets while outsourcing bookeeping and reminder calls to companies who specialize in those particular tasks. Another reason could be:

Cost Cutting — Many outsource companies are located in India, The Philippines, or Eastern Europe where labor costs are lower than the United States, hence, creating an opportunity to capitalize on less expensive labor.

Skill Optimization — is yet another reason to outsource work as outsourced companies specialize in particular tasks such as blog set up, eCommerce site creation or XML conversion while your company specializes in widgets.

Eliminating Uneven Schedules — if you have a job to be done that will take only 10-15 hours a week on some weeks and more or less hours on other weeks, hiring a full-time or even part-time employee is a commitment that you will have trouble keeping. If that employee quits in the middle of a project, you’ll have another problem. It might be easier to outsource the project to a company who specializes in that task and has dozens of people who know exactly how to do it rather than hire your own staff.

Reducing Hiring — hiring and firing is expensive and is an art form that you might not have time to master. If you have a particular job that people are always quitting every two months, it might be easier to have the job outsourced to Manila where they have full-time HR managers to handle the hiring and firing for you! That way you can focus on widgets instead of dealing with people who quit on a whim leaving you high and dry. The outsourced company you hire will have plenty of backups all in the same specialty when the employee assigned to you quits.



Freelancers — Some companies hire freelancers which is a type of outsourcing.

Fixed Schedule — Others hire another company for a particular schedule with a contract which extends for a particular number of months or years such as 40 hours a week for two years.

Employee Leasing — Some companies hire a team of workers from an agency which is sometimes called “employee leasing.” Other companies pay for results in specialties like lead generation rather than paying for particular hours of work.

Assignment Based — Programming or software development outsourcing often has a company pay for a completed product or for a particular number of hours to do a particular job although there is very rarely a deadline.

On Call — Some outsourcing is on an on call basis. Programmers might be hire to fix code only when it breaks or to do programming work as needed. Call centers might have a small assignment from time to time only when needed.


Outsourcing jobs are sometimes categorized using particular terms such as:

ITES — Information Technology Enabled Services which could include data entry using computers, web design, technical support, or other tasks which involve technology to facilitate the task in some type of a way.

KPO — Knowledge Process Outsourcing is also a bype of Business Process Outsourcing that includes tasks that require a higher level of education, knowledge or skills such as Accounting, Software Development, Research, etc.

LPO — Legal Process Outsourcing focuses primarily on legal research, patent research, contract drafting and legal support services, but rarely involves actually going to court.

RPO — Research Process Outsourcing or Recruitment Process Outsourcing. Research outsourcing is popular in Bangalore, India as there are many companies that offer market research, web research, and Pharmaceutical research. RPO could also be a form of human resources outsourcing where an outside company will help you find employees or leased agents. This is by far the least popular form of international outsourcing as there are few providers who offer overseas assistance with recruitment.

HRO — Human Resources Outsourcing as mentioned above is the least popular form of international outsourcing as there are very few overseas companies who offer competent service in this industry. However, there are a few companies in India and the Philippines that allow you to lease call center agents and programmers at low rates. However, the quality of such help is dubious and not guaranteed in any way by the provider company.

MBPO — Medical Business Process Outsourcing includes outsourcing of Medical Billing, coding and Medical Transcription. Quality standards and billing in these fields is a lot more uniform than in other BPO tasks as companies can charge a percentage in Medical Billing and can offer rates per number of characters or words (or lines) in Medical Transcriptions. Quality standards are also easy to measure as there are international standards for Medical Billing and Medical Transcription. You can measure errors as a percentage rate. If a company makes more than a particular fraction of a percent of errors, they generally go out of business or get fired.


Commonly outsourced jobs might include: Accounting, Bookkeeping, Call Center, Data Entry, ePublishing, Legal Research, Market Research, Medical Billing, Medical Transcriptions, Social Media, Software Development, and Web Design. However, there are many specialties in most of these types of outsourcing jobs.

Accounting Specialties — Bookkeeping, Tax Preparation, Payroll, Bank Reconcilliation

Call Center Specialties — Appointment Setting, Chat Support, Collections, Customer Help Desk, Data Verification, Email Support, Inbound Customer Care, Lead Generation, Order Taking, Outbound, Survey Taking, Technical Support, Telemarketing, Ticket Sales,

Data Entry Specialties — Data Capture, Data Cleansing, Data Conversion, Data Entry, Data Mining, Data Processing, Data Quality, Data Security, Data Transcription, eCommerce Data Entry, Forms Filling, Forms Processing, Image Processing, Product Data Entry, Scanning, etc. Data Conversion includes XML, SGML, HTML5 conversion, PDF or JPG conversion, and conversion from one language or format to another.

Social Media tasks might include article writing, proofreading, posting on Facebook, managing a Twitter account, LinkedIn, Instagram, Pinterest, or any of the other common social media platforms. Most companies specialize in several social media platforms, but cannot provide service for ones they are not familiar with or don’t have sufficient staff for.

Software Development Specialties — Blog Set up, eCommerce Set up, Software Testing, Web Design, Employee Leasing, etc.

Common software languages include: C, C#, C++, ERP, J2ME, Java, jQuery, LAMP, MySQL, .Net, OpenSource, PHP, Ruby on Rails, SAP, SQL, XML, and more.


You might also like:

Wikepedia’s article on — outsourcing

Investopedia’s article on — outsourcing

Entrepreneur’s article on — outsourcing

See our informational page on the term — outsourced.

See 123outsource’s compilation on best articles about outsourcing.

What countries are best to outsource a particular task to?

Six problems that only individuals working in a BPO industry would understand.



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Definition of Outsourced / Outsourcing

Outsourced is the past tense of the verb to outsource.

(1) To obtain services from an outside or foreign supplier in place of an internal source.
(2) To contract work to an outside firm or abroad.
(3) To assign particular specialized and/or repetitive tasks that are not core competencies of the mother company
to an outside or foreign company.
(4) To procure back office services with an outside supplier or provider.

BPO Outsourcing is becoming more and more popular as companies have to fight harder to survive in a world where margins are getting tighter by the day. If a company is doing a particular task even slightly less efficiently than the competition, they will lose profits and market share in the long run. One solution available which may or may not increase efficiency is to outsource particular tasks to a company that specializes in those particular tasks. For example, if your company focuses on widget production, but 10% of your labor resources are devoted to reminder calls, it might make sense to focus more on widgets, and outsource the reminder calls to Manila where there are companies who specialize in all aspects of the call center business. Knowledge intensive tasks are also more and more commonly outsourced to KPO and LPO companies who specialize in knowledge process outsourcing and legal process outsourcing.

Outsourced — the TV show
Outsourced is also an American television sitcom filmed in Los Angeles that was set in an Indian Workplace fictionally located in Mumbai, India. A catalog based company selling American novelty goods such as whoopee cushions, foam fingers, and wallets made of bacon hires Todd Dempsy from Kansas to relocated to Bombay. Every episode of this hillarious comedy focuses around Todd’s culture shock dealing with Indians and attempting to teach the local Mumbai staff all about American sensibilities and culture.

See NBC’s profile page for the show — Outsourced


You might also like

See our feed of articles about — outsourced

See our comprehensive definition of — outsourcing — which goes over when and why outsourcing is done, types of outsourcing arrangements (freelance, contract, staff leasing), a detailed look at categorizations of outsourced tasks (BPO, KPO, LPO) as well as a detailed look at 55+ commonly outsourced specialties in the call center, data entry, software and other outsourcing industries.

Is it fair that American jobs are outsourced to India?

What is the correct order of steps to screen an outsourced company?

Compilation of best outsourcing articles:
The best tasks to outsource are not critical or time sensitive
If you invested in BPO employees, what types of tasks would you teach them?
The 2 minute contact rule


Which countries are the best to outsource particular tasks to?

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When you boil it down, is it about the individual company, its boss or its workers? Or is it more about the available labor pool in that particular country, and its cultural tendencies? The answer is that it is a little of both. Each country has different attributes. Thank god the world has so many countries, because to get anything done you need them. Can you imagine Danish pastries made by Americans? Or French Croissants made by Germans? What about Chinese food made by Koreans? It just doesn’t taste the same.

IT Outsourcing / Software Development Outsourcing
There are several countries that are good for this type of work. Keep in mind that the market can change abruptly if a single large company like Google decides to hire or fire in mass! Americans are the smartest at programming. We invented the computer and the internet in my state of residence here in California. But, due to market conditions, people are far too busy to be able to get anything done in a reasonable timeframe. Belarus, Ukraine, Romania and India are my best picks for getting outsourced software work done. These countries need more hours to do the same work that an American could do in fewer hours. But, at least they HAVE those hours. The

Europeans are reputed to be more careful about following directions than Indians, but there are companies (if you search hard enough) who are very nitpicky as well. If you plan on visiting these companies, the weather is nicer in India, especially during the winter. Shop around and test these guys out.

Call Center Outsourcing
India has a reputation of being big in this business. But, the sad reality is that they lack the social graces to maintain a client base. The Philippines, Kenya, South Africa, Costa Rica, Jamaica, and other Central American destinations are now popular picks for outsourced call center work. They have better accents, more graceful social skills, and the prices are reasonable as well. Indians might have an edge at technical support since they are stronger at IT tasks as a culture in India. India might be a good destination for Telemarketing since they are more aggressive than Filipinos. Once again, shop around and compare. Pick your agents by hand as well.

Data Entry Outsourcing
India leads the pack in this type of work, but I have not found so many companies that seem meticulous enough to do data entry outsourcing. I have no recommendations here other than to be careful.

Medical Transcription & Billing
It might be a better idea to find a US based provider that has staff members throughout the world. This practice is already commonplace. So, you can get the price benefits of outsourcing — without outsourcing, at least not outsourcing yourself! There are a few good medical transcription companies in India an the Philippines who I spoke to who gave a good impression so far in these industries.

Web Design
India once again has many Web Design companies with charismatic bosses who communicate well. Prices are low as well. But, don’t overlook Argentina. Please understand that the Argentinians culturally are great artists, and their web designers are no exception. My staff learned that they lack a business mentality in South America. The work is good, but quotas, schedules, deadlines, websites that actually have phone numbers, and other “being businesslike” characteristics are lacking down there! No country has it all, but the South Americans have great art skills and the warmest personalities in any hemisphere. Worth a try!

Accounting, Finance & Legal
India, in particular Delhi has many companies with very educated people engaged in Accounting outsourcing Finance outsourcing as well as LPO or Legal Process Outsourcing. Please keep in mind that the LPO companies cannot do all of the tasks that an American law firm can do, but they can do many support tasks at 30% of cost while you sleep.

(1) Finding the right country to outsource to is a combination of culture & cost effectiveness.

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Outsourcing mistakes — pick your offshore service providers with care!

How to make sure outsourcing companies follow directions

LPO Definition and Information

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LPO Definition and Information
There are a few terms in outsourcing that may not be familiar terms to Americans and Europeans. BPO, KPO, and LPO.  I have written a blog article about distinguishing BPO from KPO, and LPO.  But, let me summarize here. 
BPO = Business Process Outsourcing
KPO = Knowledge Process Outsourcing
LPO = Legal Process Outsourcing
Any type of outsourcing could be classified as BPO. However, the more highly educated types of outsourcing work fall into the category of KPO, which itself is a broad term.  BPO includes any type of data entry, call center, or back office work.  KPO includes any type of knowledge intensive services which often include research, analytics, writing, software, and sometimes legal work as well.
Legal Process Outsourcing is a subset of Knowledge Process Outsourcing.  Many companies in India specialize in various types of LPO services to please foreign clients.  It is interesting that almost all LPO companies in India are located either in the Delhi NCR region, or in Bangalore.  There are huge volumes of highly educated people in any of the top ten large cities in India, but these two cities attract certain types of industries.
Typical specialties for Legal Outsourcing companies might include legal research, document drafting, patent research, litigation support, and assistance for foreign companies trying to set up a branch in India. Many companies have a wide variety of other specialties, but for Americans and Australians outsourcing to India, those are the specialties that are the most common.
I read that there were roughly 140-150 Legal Process Outsourcing companies in India, so there are plenty to choose from. 123outsource.net currenly lists over fifty such companies, and we welcome you to browse our search results.  We also have many KPO, BPO, medical billing, medical transcription, web design, and software companies that you can browse too!

Outsourcing Attorneys using LPO Companies

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Outsourcing Attorneys & LPO Companies
Legal costs in the United States are high enough to make a grown man cry.   I need to talk to an attorney in Los Angeles, and costs were around $350 per hour and up.  Just to have them give me a quick consultation and write a letter would be $750 and up.  I learned that attorneys were cheaper in Texas at around $200 per hour, and I outsourced work to Texas for some corporate minutes paperwork a few years ago. 
Many aspects of legal work are just going to be expensive, and can not be outsourced to an LPO company in India.  Many American clients are unwilling to have inexperienced attorneys do any of their work, which drives the price up even more.  But for a very affordable price, you can hire law firms in Delhi or Bangalore to do document reviews, litigation support, document drafting, legal research, and many other labor intensive tasks. 
Another advantage of Legal Process Outsourcing is that you can hire a team in India instead of an individual in the USA.  You can get multiple opinions, and several people could be looking for evidence in a huge pile of paperwork that are working all at once.  The time necessary to get a result might be much faster and cheaper this way.
Many LPO companies in India are hiring experienced American attorneys to work for them, so you might be getting very seasoned service from India which you might not be expecting.    If you can’t afford your legal expenses in America, consider hiring a company in Delhi or at least getting to know them a little bit

Delhi LPO in the news

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Delhi LPO in  the News
Delhi is the capital of the Indian LPO industry.  Legal Process Outsourcing is one of the fastest growing outsourcing specialties in India.  The growth rate is so phenonimal, that American attorneys with many levels of experience are applying for jobs in epic proportions to Delhi LPO companies. The majority of American attorneys applying for work in Delhi are less experienced ones who would be functioning as Junior Attorneys
LPO Watch
There is a new online magazine that converns itself with the LPO industry called LPO Watch. This new publication will have articles about the LPOs in Delhi and other parts of India.  This magazine is available from kpoconsultants.com.
High End LPO Services
Intellextra is unique in its offering of higher end Delhi LPO services while most other LPOs focus on work typically done by junior attorneys in U.S. law firms.  They specialize in legal drafting and research among other things.  But, now, they are also offering specialized KPO services such as accounting, finance, Legal Process Outsourcing training, HR, and web development.  
Global LPO conference
On November 13th and 14th, 2010 there was a global LPO conference held in Delhi, India. 150-200 key execusives from around the world came together to network and discuss ways to enhance the legal outsourcing industry and keep competitive on a global level.

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How to find an outsourcing job

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Outsourcing resources

LPO India in the News

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 LPO India News Issues
Pangea3, an India LPO company, has been sold to Thomson Reuters. Employees with stock options might be compensated well. The sale price is only known to be US$35-40 million, but no exact figure is available. Pangea3 has a US presence for marketing, but is now planning on building onshore delivery centers to emulate the Indian LPO centers.  The ability to offer 24 hour service was one factor.
LPOs and the Music Industry
An India LPO company in Mysore SDD Global Solutions has been able to participate in helping a non-profit organization called Fight The Power Foundation.  Fight The Power is an organization that represents music artists who claim they have been cheated out of royalties owed to them by large record companies.  Many record companies believe that the artists don’t have the resources to sue them.  SDD has also represented Ali G and Borat (Sacha Baron Cohen).  Fight the Power Foundation is being incorporated by rapper Chuck D.
Another buyout of an LPO in India
UnitedLex, founded in 2006 in the U.S. has purchased LawScribe, a Legal Process Outsourcing company.  Lawscribe has its main office in Los Angeles, CA with additional offices in New York and Gurgaon which is near Delhi. Lawscribe focused mainly on document review, intellectual property, corporate transactions and legal research.
Growth in the India LPO Industry
The Indian LPO industry grew by around 40%  during the global economic downturn, and is expected to grow around 26% per year for the next few years.

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An LPO company comes to visit me!

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A Legal Processing Outsourcing company came to visit me!

It was an exciting moment in my life as the manager of an outsourcing directory.  I had spoken to many companies in India and the Philippines on the phone, but I had only met a few programming and web design companies who I had used for my own business needs.  This was a first — a meeting — and an exciting one.  A Legal Process Outsourcing company boss from India took a tour of the United States meeting with their business contacts in various parts of the United States.  There were two gentlemen, both very well spoken. We discussed marketing strategies for their business.  I will omit their names and locations for their privacy.

In any case, we discussed ways to improve their site which looks really nice.  Also, I came up with many ways to promote their overall web presence using SEO techniques. I might be able to find them clients from the U.S. over time as I develop my business presence. I hope that I develop a great relationship with this company.

It is my dream to have a close relationship with many BPO and outsourcing companies in the future. I might pay India a visit in 2013 and visit several different cities. I might visit the Philippines and the United Arab Emirates as well.  It is hard to handle my workload and travel too, but I will find a way once I make many of my processes more streamlined.  Every month I find a new way to make one of my processes just a little bit more effective or efficient, and over time the results are phenominal!

See our list of LPO companies worldwide!

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Hybrid binational companies — the way of the future?