Monthly Archives: December 2016

My new social media blogging strategy — a tagging system

Categories: Social Media | Leave a comment

It is common knowlege that you should put lots of relevant tags on your blog. It is really common sense. However, my outsourcing blog (the one you’re reading) tends to get a waterfall of clicks on particular posts and other posts tend to get almost completely neglected. So, when I’m adding posts to WordPress, it doesn’t make a whole lot of sense to invest time in putting in a lot of tags.

What I do is find out which blogs did well after a month, and which blogs from last year are still doing well now. I take the winning blogs and invest a lot of time in adding up to a dozen links to tags as well as adding tags to the particular blog. Additionally, I add links to other related or interesting blogs.

I have about thirty very popular posts on my blog. These posts serve as an input valve for traffic to the blog. We get much more traffic to those posts which seem to get traffic from Google than we do from people clicking on the actual main feed for the blog. So, I use these thirty magical blog entries as a location to direct traffic. We get a few thousand clicks to those pages each month, so by linking to other interesting posts, I can get a lot of cross-traffic going around the blog, to tags, and to my directory pages as well. This new system is time efficient, and should also help my overall SEO for the blog as a whole as well as for my tag keywords which are very relevant.

The surprising fact is that one of my most popular tags has nothing to do with what I write about. It is KFC in India. I did two posts that mentioned my culinary delight in Bangalore at KFC and it became my most popular tag while BPO, KPO, and other outsourcing tags were not as popular for some reason. Perhaps I need to invest more time making them more popular!

What is your favorite or least favorite BPO or Call Center?

Categories: Call Center | Tagged , | Leave a comment

We’d like to get feedback on who your favorite companies in the BPO and Call Center industry are. We’d also like to know who you don’t like and why. Have you had a bad experience with a particular company, or several companies? You can respond to this blog entry and tell us which company was bad, what happened, and what you decided to do about it.

We’re interested in knowing how particular companies perform in real life.

Are they helpful by phone?
Do they give good answer by email?
Do they give reasonable quotes for projects?
Do they get work done on time?
Are you happy with their staff & management?

Let us know how you feel.


Classical Hip Hop — a radio show about Jazz, Rap, and Classical Music.

Categories: Of Interest | Tagged | Leave a comment

I was having this dream that the symphony’s soloist couldn’t make it to a concert, so they hired a street musician named Ned to play funk saxophone with the symphony. In my premonition, the audience loved Ned so much they put thousands of ones in Ned’s saxophone case which he left on stage (at Carnegie Hall) and he was able to get off the streets for a few weeks.

In real life a few days later after this premonition, I was at Walt Disney Concert Hall which I inappropriately call “Symphony Hall” since I’m an East Coaster origionally. There were several world class school bands playing who were the best of their class. One band had 63 members and came all the way from Malaysia to play music that was far harder than any high school band could possibly master. Last, there was a professional wind ensemble of 101 members called Symphonic Winds from Woodland Hills, California.

Symphonic Winds of Los Angeles area was so good, I could tell while they were tuning up that they were top notch. Their performance was so good that I was blown away (pun intended). Their performance went from a accoustical gale to an symphonic typhoon which filled the whole hall with glorious sounds. After the performance, I wondered if the musicians had a scotch to “unwind” (another inexpensive pun on wind instruments — sorry.)

But, what if there were a radio show called classical hip-hop. The theme song would have a hip-hop drum beat with a funk saxophonist taking turns playing or dueling with a classically trained violinist and pianist playing contemporary sounding music. What an odd sound idea. But, the diologue of the DJ’s would be even more interesting.

JAZZY: (gravely voice) Hi, this is jazzy Fred, comin’ at ya in New York. How y’all doin today? We have a lively program from some cool classical cats like Vivaldi, Levi-Strauss, and more.

EDWIN: Ah yes, the harmonious sounds of the Baroque era. By the way, that is Strauss, not Levi-Strauss. You wear Levi-Strauss’ work, you listen to Strauss.

JAZZY: Oh… Gotcha. Well, anyway, you know what time it is.

EDWIN: Actually, I don’t, I left my watch at home and I’ll be damned if I know where I left it.

JAZZY: Well, you’ll find it — player.

EDWIN: Actually, I’m more of a listener than a player.

JAZZY: I hope you don’t mind Edwin, but I invited a cool cat up to the studio to hang with us. We go way back.

EDWIN: I wish you hadn’t done that. I’m unfortunately quite allergic to cats.

JAZZY: Well I bet you ain’t allergic to this cat. Boy you should hear him play.

EDWIN: I have a long string right hear, I’m sure we will have ample fun watching this feline play with it.

JAZZY: Here he is. Shorty — how you doin?

SHORTY: I’m doin all—- right….

EDWIN: Hello Mr. Shorty, I was going to inquire as to whether or not you had been neutered, but I see that the question no longer needs to be presented to you.

SHORTY: Neutered? After my first wife cranked out triplets, I considered it now that you mention it. But, my wife wasn’t down with that.

EDWIN: I see. Well just give her a stiff drink and perhaps she’ll appear to be more down.

SHORTY: When I first met Jazzy, I asked him if he played jazz or if he played it straight. He asked me what playing it straight meant. I explained to him that meant classical music. He was sober in those days.

EDWIN: Well indeed yes, there is nothing worse than curvy music, especially in this day and age. But, modern classical music does tend to be rather dissonent. I’m not sure if there is anything straight about it.

SHORTY: So, Jazzy, how do you like my new threads?

EDWIN: Now I see why you call him a cat. He likes threads so much, he must be a cat in human form.

JAZZY: Nah, ya-see, calling a brotha’ a cat is a manner of speaking. It just means a guy who likes to hang out.

EDWIN: So, would a “cat” then chase tails?

JAZZY: Oh my God. You actually used an experession that we would use for the first time. This is a triumph for classical hip-hop, where worlds collide.

EDWIN: Yes, where worlds collide, but without all of the predicted meteor showers and the like.

How to Ubersize your BPO Outsourcing Company

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Most BPO companies out there thrive on being average. The people answering the phone just can’t communicate. The people doing the work are mediocre with nobody checking on them. In short, it’s a big mess. The secret to fast growth in the BPO industry seems to be finding an elastic workforce that you can check the quality of on a regular basis. If everyone just works in the same office, you can watch them easily, but you can’t expand or contract your business with any type of ease.

To Ubersize your BPO means you have more freelancers working for you. They could work from home, on call, and with no commitment either way. Developing a large pool of resources for getting work done can make your life very flexible. You have to keep records on how good their work is on various assignments so you can figure out who you are going to select for future assignments.

Or, you could automated your whole enterprise and have customers work directly with your help through a web portal. That works well for freelancing sites, but is not necessarily recommended for medium sized BPO outfits. The bottom line is developing a sustainable and efficient business model that works for you!

Another interesting Uber-Type business model is to have clients input their assignment in a portal, have a manager inspect it, and have your remote helpers grab the assignment. A manager would have to review the subcontractors who grabbed the assignment to see if they are qualified or desired for the job. But, this type of automation allows work to get done more quickly. In real life, most programmers and outsourced workers are busy, or don’t want to bother. Having a system where the one who jumps first gets the job ensures a higher level of motivation. Whether they finish on time is another story, but at least they’ll start on time which is half the battle.

What to look for when hiring a medical transcription company

Categories: Medical Transcriptions | Tagged , , | 1 Comment

There is a lot that can go right or wrong when hiring medical transcription help. Any company can hire reps that will write down what you say in a tape. But, can they do the job right and on time?

Error Rates are well documented in the Medical Transcription industry. It is the only industry I’ve seen with such detailed statistics. But, how do you know if their error rate calculation is accurate unless you take your own reading.

Communication is another factor. Does the company that you hired communicate well? Do they pick up the phone? Are they happy to hear from you? Dealing with unpleasant people is a sure way to ruin your day. The question is, can you find the right people?

Commenting is another issue. Can your medical transcription agent make appropriate comments? Also, can they differentiate between text they should include, and you saying “ouch” when you stubbed your toe? Many are so incompetent that they just put the ouch right into the text (and then get fired as a result.)

A smart medical transcription company can catch your errors instead of making errors on their own. It’s just a question of hiring sharp people who care. Some of the MT companies out there are so horrible that my chiropractor decided to train his own girls how to do the job even though it was more expensive. But, his girls did the job right.

The best place to find medical billing and medical transcription outsourcing companies is right here on!