The best way to improve your customer service is to write blogs about customer service. Every time you write a blog, you will have an “ah-ha” moment where you suddenly identify what you are doing wrong. Then, you can fix the problem. Awareness is the solution. Another solution is to read blogs that other people wrote about customer service. Finally, pretend to be your own customer and see how good or bad your own customer service is at your company.
You can talk directly with your customers or employees about how your customer service is. You never know where you are going to learn about what you are doing right or wrong.
The biggest thing you should be aware of is not your efficiency, but the customer experience you generate. Do you give people memorable and wonderful experiences, or are you a pain in the neck to get anything done with?