Category Archives: Outsourcing Articles

Imagine a world where lower level people had higher conciousness

September 15, 2010 by 123outsource
Categories: Outsourcing Articles | Tagged | Leave a comment

I live here in America. If you use the world lower level people, they will just start to antagonize you about how they don’t like being called lower level people. So, I don’t use this term around lower level people as a result. But, what I just said is a big part of the issue. Lower level people are lower level because of how they handle situations. They typically handle situations by arguing and engaging in more primitive ways of handling problems that involve resistance, antagonism, and avoidance. Sophisticated people use higher thinking skills and approaches to handle similar problems. But, that is not the point of this blog entry.

I used to do lower level work. I used to be a delivery boy back in the day. My focus was to finish work as quickly as possible so I could go home and relax. I never thought much about the quality of my work so long as I didn’t get fired. And that is why I was a lower level person — and that is the typical mentality of a lower level person. Then I got my head out of my rear and started trying to excel in life and quickly stopped being on that lower level. Sure, the transition took a few years, but in the span of an entire incarnation it was a relatively short period.

But, what if people who did working class work did it with a higher level of consciousness. What if every cable repair man really cared about how well your wires had been installed. What if every plumber came running every time your faucet was leaking. What if every plumber lost a little weight so their pants would stop falling down? What if every programmer would get everything done one day earlier than it was due, and would double check their work for accuracy. What if people working at computer stores would learn to be helpful and speak in clear English? What if the croissants at the local bakery would taste better because the owner would visit France to see what real croissants taste like.

If we lived in a world where everyone did what they were supposed to, the world would be an entirely different place. It would be so different we wouldn’t call it “the world” anymore. We would call it “the spherical paradise”. Unemployment wouldn’t exist because everyone would be employable, and everyone would help others find work because they cared. People would find bigger and better ways of doing everything. Diseases wouldn’t exist because the medical profession would focus on healing us rather than exploiting us as medication addicts.

Higher level companies tend to think outside the box and create innovative solutions. The entire computer industry is blazing ahead bringing the world to a new reality. Others innovate in the food industry to bring us new foods, or old foods presented in a new way. There are many people who do regular work with a higher consciousness — or not so regular work with a higher consciousness. It is FUN to work with such people, fun to be a patron for their businesses, and it is even beneficial just to be near them, or be where they own a building based on my experience with feng-shui. Hmmm.

But, lower level people do not generally think like this otherwise they wouldn’t be lower level people. And the managers at the post office are not thinking about the convenience and benefit of the clients, but only how to manage their operation in a way that keeps them out of trouble. So, even the mid-level people are lower level in terms of their consciousness. Even the managers of large apartment complexes might be very high level people with millions of dollars in assets — but, many of them still subscribe to sloppiness, pettiness, and cheapness — making them lower level people in terms of their consciousness. So, many people base their lives on the lowest types of thinking — and that is why lower level people are lower level people.

But, there is hope. Once in a while, an executive quits their job and decides to start their own business doing something simple. They might open a bicycle shop, a bakery, or widget factory. It is fun to be around these people because they do what they do because they love what they do, and they do it with a higher level of consciousness and you can easily notice.

On a brighter note, there is a samosa restaurant in my neighborhood. Such a simple type of business. I can tell the people who work there are religious types who have a spiritual consciousness. Their spiritual vibe is very distinct and hard to not recognize. I told them that I thought they did a blessing on their food and that I could taste the effects of the blessing. They said that they did not, but that they cooked their food with love. In any case, I could taste the love. Their samosas really tasted so much different from any others I have ever before.

I will end this blog entry with a quote

Delicious ice cream comes from happy cows!

Making suggestions without being asked — nurturing relationships

September 9, 2010 by 123outsource
Categories: Outsourcing Articles | Tagged , , | Leave a comment

In business, to get ahead you need to develop and nurture relationships. Contrary to popular belief, business is not about making money as much as it is about relationships. To gain relationships, it is best to have your channels of communication open. You need to be responsive to emails and phone calls, etc. You need to give reliable information to others in order to gain trust. But, what about your clients who are already on board?

Many companies just ignore their clients who are on board.
Some companies find that phone calls from existing clients are a bother. “I’m with my son, can we talk later?” Sure, we all need family time, but sometimes I feel that companies just don’t want to deal with me. Once you have signed the contract, you are just another bad habit! Relationships need to be nurtured. Treat all your clients as if they are important. But, HOW do you nurture business relationships?

Information is a valuable commodity in business.
Helpful and reliable information is particularly helpful. If you are stupid, then you might not be of much help in this department. But, for the sake of argument, let’s assume that you are smart — at least some of the time. If you have an existing client, getting work done correctly, and on time with good follow up is of primary importance. Most companies do not do this. But, then there is the icing on the cake — making suggestions about what other things the client can do!

Self-serving suggestions vs. being helpful
People will respect you and value you more if you are being helpful to them, rather than promoting your own services. If you are always looking out for the best interests of your clients, they will become very loyal to you. If they need a good accountant and you recommend someone good, you are helping them. If they need new web design and you offer that service, there is nothing wrong in recommending that. If you are solely promoting the idea that they spend more money on your services and only your services then you lose points. If you have ideas about pricing strategies for your client that might be helpful, you can mention it.

What if they are not receptive?
Not everyone is receptive to ideas — or to all ideas. Some people might like some of your suggestions some of the time. The secret is not to be too pushy. You can gently suggest ideas. If they don’t have time, or don’t like the idea, then just drop it. Your job in the universe is to help others, not to burden them with your unwanted opinions.

The most important point is to think about what your client’s needs are instead of your own. If you can do this, you will eventually get far ahead in business. This is a skill that needs constant development. Learn to nurture relationships — it pays!

You might also like:

Outsourcing is like a long-distance romantic relationship!
http://bpo.123outsource.net/2013/09/20/outsourcing-is-like-a-long-distance-romantic-relationship/

The emailed question technique
http://bpo.123outsource.net/2013/08/30/a-hiring-technique-similar-to-2nd-interviews-the-emailed-question-technique/

The winning traits to get an outsourcing job!

September 9, 2010 by 123outsource
Categories: Getting a Job, Outsourcing Articles | Tagged , , , , | Leave a comment

How to get an outsourcing job
 
I get emails daily from people in the Philippines, Bangladesh, India, and Pakistan asking for the secrets to getting a job in outsourcing or doing outsourcing.  Doing outsourcing is no different from any other industry.  You provide a service, and someone pays you.  The only difference is that the person or company paying you lives in a different country.  The main focus is to always be improving and sharpening your skills and to be at the top of your game.  Presentation is another very important factor.
 
Presentation
Most people have a variety of skill sets.  Some people are good at being a “people person”, while others are good with numbers, or good with their hands.  The best acupuncturists are generally the worst at marketing and vice versa.  The worst chiropractor I have ever had was a millionaire because he knew how to market his clinic and how to hire other people who were good at chiropractic work and related professions.  Maybe you are good at your work, but terrible at presenting yourself.  Have you ever thought about that?    If you are unskilled, then you will not be able to get any type of decent job until you have some solid skills.  An unskilled person should find a way to become masterful at some skill.  But, for those that are skilled, but have lousy presentation skills, here is my “expert” advice:
 
Presenting yourself has many facets, and don’t overlook any of them.  A good RESUME is key.  DRESSING well is very important in our superficial planet.  Being PUNCTUAL is critical.  Being pleasant or even FUN to work with can be a huge determining factor in getting or keeping a job — nobody wants to work with someone who makes them feel like tearing their hair out no matter how talented you might be.  A good ATTITUDE that comprises caring about others and caring about what you are doing is irreplaceable.  LANGUAGE skills are critical — do you speak clearly and enunciate or do you avoid people and grunt “uh” when someone asks you a question?  If English is not your mother tongue, people will still enjoy talking to you if you are clear, helpful, and pleasant, no matter how thick or thin your accent is.  SPELLING — do you type with an accent?  People lose respect for others who don’t spell well (which is a problem for me, because I’m  a lousy speller-er).  Lets elaborate on these main points below:
 
Resume
People send me their resumes daily and these documents are filled with a multitude of sins.  Some resumes do not clearly document what the person does, while others don’t document what company and metro the person worked.  If the company and metro are mentioned, job descriptions and responsibilities are often omitted.   The purpose of a resume is to evoke a feeling of credibility and to inform others. If you leave out all of the useful information that someone would look for in a resume, your resume will get tossed in the trash.  As a general rule you should NOT send a resume to anyone you have not talked to either in person or over the phone.  Resumes end up in what Americans call, “The circular file” (trash).  Go to a professional resume editor to have your resume get a professional touch and you will impress everyone.  Additionally, people misrepresent themselves on resumes making themselves look like they are much more skilled than they really are.  Try to make your resume look real, and make your experience look believable and include contact information so that your information can easily be checked by the person reading the resume.  You could include contact information for the manager(s) you worked for. 
 
There are different formats for resumes.  It could be in inverse chronological order.  You could include: Job Objective, Highlights, Relevant Experience, Work History, and Education.  Avoid leaving “holes” in your resume.  If there is no material for 2002-2008 then the person reading your resume will wonder what you were up to?  It is best if a resume is on one page, but two pages might be acceptable if the content is good.  The resume should be professionally typed with adequate margins.  It must be proofread so you can be sure that there are no errors.  Its traditional in America to have a resume on special off white or ivory rough paper.   The quality of the paper is part of a professional presentation.
 
FYI: I do NOT hire individuals for any jobs, nor do I have personal contacts in outsourcing other than programming companies throughout the world.  Please do NOT send me your resume.  
 
Dressing
People have always been very superficial, and human nature shows no sign of changing.  Dressing for success is very important, however, what to wear can depend on your job description and culture.  Italians like flashy suits, while the British prefer more “understated” clothing.  Indians are always found in slacks and a button down shirt and rarely wear a tie (at least in the high tech industry).  Blue collar jobs have set uniforms, while white collar jobs allow a lot of flexibility in the grades of quality of clothing.  If you have expensive clothes, but wear them sloppily, you will make a mediocre impression.  But, what if you get clothes for a bargain that make you look like a millionaire — its possible.  Remember, that you are dressing for others and not yourself.   If your boss is happy if you wear old “frumpy” clothes with holes in them, then there is no harm in wearing them.  Since we are not psychics, we don’t know how others that we don’t know want us to dress.  Therefor, its best to dress well so we are more likely to please our superiors.
 
Punctuality
Working with others involves coordination.  If someone is always late, it is aggravating to work with them.  If you show up late for your interview, the boss will expect that you will be even more late for future meetings and will strongly consider not hiring you.  In some European countries, you are supposed to come a few minutes early, while in Japan you customarily must arrive within seconds of the appointed time to avoid being rude.  Japanese coordinate their trains and cabs so they arrive exactly on time.  If you live in India where the locals are on IST (Indian Standard Time — always late), if you are on time, you will be special, and everyone will like you — at least after they arrive which will be at least twenty minutes after you do.  They will appreciate that you are waiting for them instead of them waiting for you. Although Indians are much more patient than any other nationality on the planet, they still will appreciate your punctuality.
 
Being pleasant and fun
Some salespeople are overly friendly and it sometimes comes across as fake.  But, their livelihood depends on interaction, so they try to speak in a pleasant way and be fun.  If you are trying to get a job, you are selling yourself. You need to be up beat, fun, and ready for action.  Although Americans have some of the worst scores in math and science in the developed world, the levels of confidence and fun-ness are higher here than in other places.  Indians are the opposite.  Its common to see an Indian who can do PhD level math have no self confidence and be very shy, uptight and rigid at a job interview.  In the professional world, those who can be fun without sacrificing professinalism or responsibility have a huge edge over the competition.  Additionally, smiling generally doesn’t hurt unless you are applying for a job in a mortuary.
 
Attitude
A good work attitude is important anywhere.  You need to really care about what you are doing and about the people you are helping. In India, the culture lends its self to a lot of superficial bowing down to authorities.  Indians love to huddle around their superiors, kiss their feet (at least mentally), and never question authority.  This might be a cultural necessity (I’m glad we are not like that here), but its superficial.  Real caring and responsibility is necessary.  Responsibility will be omitted in this blog because it is a minor part of getting a job, although its the main component in keeping  a job.
 
Language
We live in a world where people speak several languages, and we all use language differently.  Slang can differ from metro to metro, and levels of formality differ in different types of professional and class environments.  Obviously if you want to work at a call center, you need to speak and communicate clearly and be patient with others.  But, to be a programmer or data entry clerk, its also advantageous if you can communicate clearly.  When I talk to programmers in India, I always have to say, “What?”, because I can never hear their answer to my question.  “Was that a yes or a no?”.  If you are shy, quiet, or an unclear person, try to practice being clear.  Nothing in life comes easily, especially language.  People spend twenty years learning their native language, and another twenty to learn a foreign language. Plan on putting some thought and effort into speaking clearly.
 
Spelling
If you are submitting written work to a manager or boss, make sure you spell well and write well.  Have your work checked by your most erudite friend if you have such a friend.  Paying a professional to edit your work wouldn’t be a crime if you can afford it.  People lose respect for me every day each time I make a spelling mistake.  I write a lot and most of it is not valuable enough to triple check.  I explain to people who criticize my spelling that I am a marketing professional, not a spelling professional.  Those people who lose respect for me still do business with me since I get them work, but its painful to be disrepected so frequently for petty reasons. The main point is to do whatever you consider to be “doing your best” to spell well when submitting important documents.   Its as important as your professional skills to many people.

My worst business mistakes were because of attachments

September 8, 2010 by 123outsource
Categories: Outsourcing Articles | Tagged | Leave a comment

I was thinking about this the other day. Have I ever let a customer down? Have I ever damaged a client? The answer is that there have only been a few mistakes that I have made in my life that cause a tiny financial damage to clients. Perhaps the worst case might have been US$50 which is comparitively nothing. However, I have cost myself a lot of money. And the financial losses came from bad business decisions that resulted from attachments.

If I have been working with someone for a long time, my tendency was to continue with them no matter if they wanted to go farther, if they were capable, or if they didn’t have the right people for the right job. My loyalty or attachment kept me dealing with people who might have been right in the past for certain tasks, but were not necessarily right in the future. I felt like I was committing adultery to use other service providers for tasks that they did. What I learned is that at particular companies, there are some employees who did miraculous work, and others who simply were not worth working with at all.

On one deal, I probably paid US$10,000 more than I would have if I had found a better programmer at some other company. I didn’t realize that the programmer was on their way down and going through some personal issues. The personal issues effected that person’s work. I saw the warning signs but ignored them because I was loyal to that company.

My new strategy is to realize how much there is to lose by letting emotions get in the way. I now have an algorithm to calculate who to hire and why. Loyalty gets 5 points, but not a fraction of a point more. Loyalty has its place, but can not be blown out of proportion.

My advice is — don’t make mistakes by clinging on to your habits, and clinging on to providers that you are comfortable with — make decisions based on a complicated integration of information and calculations instead!

You might need a PhD to understand what I just said. I’m not sure if even I understand what I just said!

Can you buy initiative?

September 7, 2010 by 123outsource
Categories: Outsourcing Articles | Tagged | Leave a comment

After trying to deal with company after company, getting people who won’t even return a phone call to save their own lives. I ask myself this question: How do you get people to take initiative? Can a good leader get people to take initiative? Can you bribe people just to do their damn jobs? It is unbelievable how difficult it is just to find someone who does their job. I am not talking about doing a great job, or even being nice about it.

I am surrounded by lazy and uncooperative people on all sides. There are people who do a good job, but will slack off the minute you stop watching them. There are others who rarely do what they said they would do. Then, there are the story switchers. On Monday they claim to have done x amount of work while on Tuesday the story changes.

Some companies feel that to get good workers there needs to be engagement, hope of advancement, fun, good salaries, and more. Statistically, these things work. But, what if you have a boring job with no hope of advancement because you run a small company. No matter how much you pay, it seems that nobody reliable will ever do that job. You will keep going from negligent person to negligent person until you finally offshore the job to Quezon City in the Philippines where at least you have a chance of getting your job done semi-correctly.

I hired programmers. I started with $100 per hour for a programmer who wouldn’t return emails or phone calls no matter what. Then he quit and I hired someone for $120 per hour who left me high and dry because he had another project. Then I offshored my project to India for $20 per hour and got people who couldn’t even function. Then, I tried an older American for $90 per hour who didn’t even start after six weeks. Next another younger American in Arizona for $85 who left four jobs half done and demanded payment. Next, I found someone in San Diego for $140 per hour who quit right after he began. Then, I found someone on Northern California for $145 who is really nice, but also doesn’t return phone calls or call at the appointed times.

For those of you who think that money motivates — money is only part of the picture. I’m not convinced I know what other factors are the other parts of the picture. I think that most people just are not motivated and there are not so many ways to motivate them other than fear of losing everything. Let us know if you have any suggestions for finding ways to get people to take the initiative and just do their job!

4 Ways That Make Appointment Setting Work for Businesses

September 7, 2010 by 123outsource
Categories: Call Center, Outsourcing Articles | Tagged , , , , , | 1 Comment

Whatever maybe the business size or whichever niche you belong to, correctly negotiating a business deal is important. You have to make the deal in such a way that you gain win-win results at the end for both you and the sales lead prospects.

The problem, which the marketer faces in this present situation, is the competition. Well, if you sprang in the market with a similar kind of mindset, where the opposite has to yield what you want then you will hardly succeed in the appointment setting campaign. Now that is a losing proposition for your company, as you might lose all the possible prospects.

Another productive way to gain B2B leads is to engage prospects and partners in the business. This helps to create a conducive atmosphere for both the business and their customers. This makes it easier to talk to the possible prospects and sign up for a deal.

In such a situation, you might prefer to leverage the appointment setting campaigns to some outbound call centers. Yes, they can actually guide you through the right track, which you have missed at some point of your business.

Here are 4 ways by which business can gain repute through quality outbound appointment setting.

1. Research or Survey

Research and survey are the two most important roles that a person has to play while initiating an appointment setting campaign. When you have to talk with your customer, query about their problems and things which they want to achieve through your product. If you are able to sit on the same side as your prospect then you will be successful in generating quality leads. That is what an agent at the outbound call center does for your business. They present themselves as an expert to tackle the customer problem and thus convince customers.

2. Depersonalizing Your Problems

Yes, an outbound agent takes care of their conversational speeches. They remove the positioning statements like – ‘my solution is’. Since, it shows that the identity of your company is affixed and it will never change. Instead they use comments like – ‘if we do it like this, so that’… or ‘is this solution fine with you?…’ it becomes easier to adapt to the needs of the customers.

3. Solutions to Queries

Outbound agents on behalf of the company figures out the ‘why’ behind every ‘what’ that customer asks. Since, in every statement of the customer there is logic as they are going to buy a product from the company, so queries form an essential part. During the telemarketing call, agents dig deeper in the customers reasoning. Once you know their queries it will become easier to negotiate.

4. Have a Plan B

If you outsource your appointment setting campaigns at outbound call centers, then you do not have to worry about the plan B. Telemarketers never stick to one single business arrangement. To acquire leads and turn them into sales, they keep the proposal ready from beforehand.

Negotiations through outbound call centers are not a tough job. Moreover, it lets you improve the core services. This gives you a competent edge. You will come across numerous outsourcing providers. Do a little research and choose the reputable ones in the market.

Author’s Bio

Marie Claret is a contact center marketing manager, takes care of the outbound wing and their processes. According to her, outbound appointment setting is really bringing wide changes to B2B business approaches and quality call center solutions are largely accredited for it. Visit Fusion BPO Services

Thinking of Yourself as a Global Commodity

September 6, 2010 by 123outsource
Categories: Outsourcing Articles | Tagged , , | 1 Comment

Thinking of your work as a global commodity
 
Outsourcing is becoming the way of the world, and national boundaries mean less and less as workers and work cross these boundaries. Most of us work for a boss in our home country and are not aware that our skills are globally valuable commodities.  Perhaps you live in Shanghai and know how to make xiao-long-bao.  Did you know that those dumplings you make have a value in America and France? But, its more complicated than that.  Your income in New York making dumplings might be ten times what you could make in Shanghai.
 
If you work for yourself and have to market your services, you are more acutely aware of what different individuals will pay for your services and how much of your services they will use.  Very few self employed people deal with other countries or even cross language barriers within their own country.
 
I believe that the American Paranoia of outsourcing is based on the fact that we don’t understand our value. If a job can be taken away from us, perhaps we are not the best person to do that job in the first place.  And if we don’t “own” the job, then it is not taken from us, since we never owned it in the first place. Its the boss who owns the job, not the worker.
 
What Americans need to understand is that we in America also receive outsourcing jobs daily.  We just don’t hear about it so much on the news, so we are not aware of it.  America has vast expanses of arable land. Even with the global water crisis, our infrastructure keeps almost all areas hydrated with the exception of Deaf Smith County, TX which has gone dry.  Our ultra-modern farming techniques and cheap land allow us to have the best price for some of the best beef in the world.  America exports shiploads of beef to Japan and other countries every year.  America is number one in the world at weapon construction, and we export our means of destruction around the globe daily.
 
India is losing call center work to the Philippines because the Filipinos have better language skills.  India is losing IT work to China because the Chinese have better infrastructure, speed, and internet connectivity.  America is not the only losing jobs.  But, the jobs that left America, are leaving certain destination countries and going to other destination countries due to differences in worker capabilities and general costs.  The way to get and keep jobs is to be the most capable and efficient.
 
Americans need to know that if we are the most capable player in any industry, we will attract work. The key is to have assets and capabilities which can not be swiped by the competition.  Land and highly specialized skills are America’s ace in the hole.  But, not everybody in America has these skills.  I personally don’t feel that its fair that a laborer in America gets paid $70 per day while one in India might make 50 cents per day.  As the world becomes interconnected, we might find that the Americans with super-specialized skills get $200,000 per year, while unskilled laborers have their wages reduced to $20 per day.  If you slept through math class, you will soon find out what I’m talking about.
 
If unskilled labor is not outsourced, illegal immigrants can easily cross the border to do the work right here.  Currently, the INS makes it really difficult for people to cross over, but if those restrictions are loosened in the next few years, labor prices in the U.S. could go down to $4 per hour.  On the brighter side, with such competitive rates for labor, maybe other countries will outsource their manufacturing to us!  Additionally, many of the services we require might become a lot less expensive too!

Is it safe to do business with someone who doesn’t take credit cards?

September 6, 2010 by 123outsource
Categories: Outsourcing Articles | Tagged , | Leave a comment

Is it safe to do business with companies that don’t take credit cards?

Don’t you find it a bit bizarre that some larger companies don’t take credit cards? That gets me wondering. Why do they not take credit cards? Did they lose their privilege due to too many charge-backs? Or, did they cancel their account themselves due to far too many charge-backs?

Think about it. If you are running a shady business where there are many disputes, people will often want their money back. What if you are in some type of software contracting where you take deposits? I have given deposits to many companies who took deposits seemingly to keep me as a hostage. They promised to do work at a particular speed, but, they moved at the speed of a snail after being paid. Taking deposits is a trick to make it too expensive to dump them in the middle of a project if they move too slowly. That way you are invested in them, but they are not invested in you. Very tricky.

If your deposit was made with a credit card you can dispute the charges and claim that there was fraud.

But, what if you pay with paypal?
If you pay with paypal, you can do a reversal on a purchase that has a shipping tracking number. However, the reversal will show up on your profile for everyone to see. Many companies will not do business with you if you have any reversals. If you have paid 100 merchants with your paypal, but only did one reversal for a “good reason”, perhaps others will overlook this transgression. Basically, if someone cheats you after you pay them with paypal, your reputation is ruined the minute you do a charge-back. But, with credit cards, nobody will ever know! In any case, the seller can prevent you from doing a reversal using paypal simply by giving paypal a phone call if there is a dispute.

What if you pay by check?
If you pay someone by check, there are no reversals. The money is gone unless they give it back to you or you sue them. If you pay unknown vendors by check for a deposit, you are just handing them your cash on a silver platter with no guarantees
of anything.

The bottom line
I do business with IT companies, and finding a reputable one that does good work is like finding a needle in a haystack. If I used paypal and did a chargeback each time I was cheated, I would have more reversed transactions than real transactions. So, I just let them keep the money if they cheat me. I don’t want to ruin my credibility over a small dispute over $1500 or $2000.

My recent experience
I found out why a particular company I’m dealing with doesn’t accept credit cards. They don’t deliver on time. I paid in advance and am waiting forever for service. The quality of their service is excellent when they deliver, but their priority are their larger and more steady clients, not me. Be careful!

Turkey BPO Outsourcing

September 5, 2010 by 123outsource
Categories: Outsourcing Articles | Tagged , | Leave a comment

Turkey BPO Outsourcing
 
Turkey is trying to get into the international outsourcing market. 
 
One article stated that Turkey took advantage of its low labor costs and created forging factories.  They were able to compete well for price, but experience was a commodity that they were short of.  A large supply of engineering graduates was a positive factor that allowed Turkish outsourcing in forging to grow.  Location was one of the biggest benefits.  Turkey is accessible by road to Europe and the Middle East making it a strategic hub for shipping and perhaps in the future, even warehousing.
 
Turkish outsourcers also offer lower cost steele in large quantities.  Although China offers the lowest prices for steele, they sometimes add “hidden costs”, making them perhaps not the best buy in the industry.  Also, if a steele manufacturer doesn’t want its designs to be copied, it should not manufacture in China due to intellectual property rights infringement.  Indian steele manufacturers often have delivery issues due to the poor quality of India roads.  Turkey remains the highest recommended country for structured steele.
 
Turkish Call Centers didn’t start as an industry until 1996.  Today there are about 150 call centers in Turkey with a total of about 12,000 employees.  Most of the call centers service banks and mobile phone companies.  In the last several years, a dozen or so outsourcing companies have been created in Istanbul totaling roughly 2000 workstations.
 
Turkey has many advantages for providing outsourcing services.  Labor is low in cost, and many people speak German, French, and Dutch as Turks residing in Germany and other European countries frequently relocate back to their motherland.  Additionally, labor laws are flexible, transportation to Europe is fast, and its inexpensive to set up facilities.
 
Turkey is expected to grow as an outsourcing destination, especially with German companies.  Turkish outsourcing companies are welcome to get a free listing on 123outsource.net.  Just visit our contact us page!