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How to write a resume for an outsourcing job (2016)

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Many people write to me and tell me they are applying for “the job.” They are so clueless that they don’t realize that there is no job. As a job applicant you need to know who you are writing to, and about which job. Next, you need to be aware of the specific skills and requirements of the particular job. If you are not well suited for the job, nobody will hire you. So apply for work that you are suited for and go to trade schools or anyone who can help you sharpen your communication and technical skills.

How to be in tune with the mindset of the employer
Employers want to know several things about you. Are you loyal or do you jump from job to job. It is costly to interview, train and fire workers, so they will prefer that you stick around. Next, the boss will want to know if you have relevant experience. If you are applying for medical billing, but your experience is in data analysis, you might not be a good fit. On the other hand, if your data job involved a lot of data transcription, you might be a viable candidate for medical transcription as it is related. The boss will also want to know if you are a good fit with the other employees. Do you communicate well and get along with others? The important thing to apply to resume writing is that you have to impress the boss that you will be a reliable and good fit for the job at hand — make sure your resume communicates that clearly.

What type of paper should you use?
Recently in America I’ve been hearing that using fancy off-tone paper is considered to be old-fashioned. So, I’m not sure how to guide you in terms of the paper you’re using. Try to figure out what successful applicants in your industry are doing and do the same thing. If they use plain white paper, then do the same. If they use heavier paper stock, then be aware of that. In my opinion, a higher quality of paper indicates a higher quality of applicant — but, that’s just how I think!

Go backwards through time
A good resume will show what you have done most recently at the top since that is more relevant to the current situation. Inverse chronological order is the right order in a resume.

What to omit?
If you are a jack of all trades and you are applying for a computer job, you might omit non-computer oriented jobs from the resume, or just not elaborate much on the non-computer related jobs. This way you save space that you can devote to clarifying what your job tasks were in the computer jobs. If you spent the entire resume trying to impress the boss with how many fashion jobs you have had, he will steer you in the direction of a fashion job and tell you that the interview is over.

What should you stress?
Keep in mind that the way a prospective boss reads your resume is different from how you read it. First of all they want to see if you stick to a job, or quit after six months. Nobody wants to hire a quitter because they are going to invest time in training you. So, try to only take jobs that you will be willing to stick with in the long run otherwise you ruin your reputation. If you are applying for a job where Java code editing will be crucial, your resume should be tailor-made to emphasize all of the Java related work you did at your other jobs. If you did .Net editing too, that is related as well. I would not omit critical aspects of your other jobs, but make sure to stress what you did that will be needed in the future job you are applying to. Rather than mailing out hundreds of resumes to people who will ignore you, it might make more sense to create customized resumes for particular companies who you’ve talked to who have an actual interest in you. This is called targeting and customizing to your audience and is a popular and effective marketing technique. Just keep in mind that the boss wants to know that you are an exact skill match, that you can communicate, and that you won’t quit, otherwise you’ll be immediately disqualified.

As an employer myself, I was trying to find .Net programmers. The resumes I received discussed about twenty four technical skills that the applicant had. I wanted someone with seven years of .Net experience, and that was the only requirement. The resume was a waste of time as it didn’t tell me what I wanted to know. It told me how much programming experience they had, but not how much .Net experience they had.

What else do you put on the resume?
You need to state your job objective and mention your specialties. You should summarize the types of jobs you have held as well, your education, and any other salient features that might help you be a good employee. Resumes are often one page. Sometimes you need to have two or three pages. Many readers will not have the patience to read on and on unless the information is absolutely necessary. So, when filling your resume up with facts, ask yourself how important each fact is, and how much is enough. It never hurts to have an industry professional review your resume either.

Past jobs
You need to describe your past jobs, what you did, what particular skills and tasks were necessary. You might even briefly describe what you learned, what you liked, and what you didn’t like. Employers will want to know why you left your previous job too. Terms like personality conflict and boredom are easily understood. However, it might be better to just say that you weren’t happy there. A scheduling conflict is another way to end a job that didn’t include a hostile argument. You might be more popular if you say, “I felt like I wasn’t growing” — as nobody wants to hire someone who gets bored easily or gets into arguments. How you describe why you left or were fired from a past job matters. Your boss will get a very bad impression of you if you quit jobs on a whim or get into arguments with people. They do not want to repeat nightmares that they have had in the past with difficult employees.

How do I document my education?
State what schools you went to and when. What degree did you get? If you are doing outsourcing, it would be very helpful if you attended schools to help with English writing, call center or programming skills. Were there any special areas of focus? What did you major in? Stick to Universities and High School, or whatever the highest two degrees you have earned are. If you went to special trade or music schools, you can list that too to make an impression.

Professional memberships
You might appear more dedicated to your field if you have some professional memberships. These are less critical and should be at the bottom of your resume. It is more impressive to a boss if you actually had some level of participation in these groups. Anyone can be a non-participatory member, but how many help out or actually lead meetings?

Be aware of how others perceive you
Younger people think a lot about what they want. But, rarely think about what the boss wants. Try to realize that the boss just wants someone who gets the job done and doesn’t care how you feel about it. On the other hand, they don’t want someone who won’t like the work either. If you give the impression that you like certain tasks, but don’t like others, you will appear too picky. No employer wants an employee who picks and chooses which tasks he/she does and quits if assigned a task he doesn’t like. It is better to say what you like most, but that you are willing to do all other tasks. I would not talk about what you don’t like to do unless you absolutely can’t stand it. People who run a business have to do all types of tasks they can’t stand — why should you get to pick and choose? Additionally, nobody likes an employee who jumps from job to job. You’ll never rise up the corporate ladder jumping around. Find a profession and company you stick to. If you do a good job, you might get promoted to management which means you get to do a different type of task in the long run even though you were willing to stick to the initial task.

How to find an outsourcing job!

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How to find an outsourcing job
People in India ask me every day to hire them, and I have only two things to say.  I am in Los Angeles, and Maria and I do the only jobs that need to be done at least for now.  Additionally, we are in the directory business, and your experience is in? Oh, you didn’t mention what your skill set was, you just approached me begging for a job — any job — please I’m desperate.  Give me an outsourcing job or my family will starve!!!!!  Sorry, even if you were the best directory staff member in the world, you are in Ahmedabad, and I am here in Los Angeles and you can not get a visa to come here.  So, asking me for a job, is the wrong approach.
Go where the jobs are
Most people looking for outsourcing jobs are in India or Manila.  There are plenty of outsource process jobs there.  Different cities have a higher or lower concentration of certain types of jobs.  If you want to work at a KPO and are in Darjeeling, you need to move to Bangalore.  If you want to specialize in outsourcing cardamum, then you need to move from Mumbai to Sikkim or Kerela.  Certain regions lend themselves to certain professions.  Additionally, certain physical places have particular vibrations.  Some places are busy while others are sad, or slow.
Pound the pavement!
Pardon the American expression.  This means that you need to go around aggressively banging on everyone’s door, finding out where the jobs are and who to talk to.  There are local newspapers with endless information about outsourced jobs and training for call center and other types of jobs.  The internet has many sites that can help you find a job in India.  Click India is one of the best sites around, and there are others. 
Its hard to network if you don’t know anyone.  But, if you know someone who knows someone, then network with them.  Its hard to get a job through a cold contact (someone who doesn’t know you).  But, if they were introduced to you, then you have a huge edge over a complete stranger — assuming you know your skills well.
Contact everyone
Contact as many companies as you can that have jobs within your skillset.  Don’t waste people’s time contacting them if you are not going to be clear about what you do, and what you want to do for them.  Contact relevent companies only and talk to the manager and let them know you want to do Data Entry for them, or Flash Design.  Ask them if you can meet with them.  Even if a company doesn’t have an opening today, if they like you and you keep in touch, they might hire you later.  Enthusiasm and devotion is an important trait that employers look for.
Bring your professionally written resume with all of your professional experience and education listed clearly on it. Dress well, and be cool and confident.  Don’t be arrogant or overly aggressive — nobody likes that.  Don’t try to come across as being smarter or more aloof than you are.  Be calm, friendly, speak clearly, and appear knowledgeable.  Personality flaws account for more work problems than skill flaws.  So, behave in such a way where you show everyone what a pleasant and easy to work with person you are.  If you are applying for a sales job, you might want to show a little more gung ho attitude plus empathy — the qualities necessary for success in sales.  If you are going to do programming or data entry, try to convey how methodical and responsible you are through your body language if thats possible.  If you are going to be an incoming call center employee, show everyone how nice and patient you are.  Different jobs have different traits, and you need to show these without appearing fake. 
Being on the money!
Another American expression.  This means to be on top of things and to know what you are doing.  Many people looking for work come across as being clueless and lost, not knowing where to go or what to say.  Figure all of this out before you talk to a contact person, or you will make a terrible impression.  The worst problems I have had with people in the work world was not skills, and not personality, it was people who were not on top of things who flaked and didn’t double check their work or follow up on things.  If someone asks you a simple question and you give them a confused look or look afraid, that is clueless behavior.  Give a clear, friendly answer to their question.  If you don’t know the answer, just let them know that you haven’t thought about that yet. Politicians and salespeople are experts at giving smooth answers to questions they don’t have the foggiest idea about.  My advice is to study how politicians handle interaction and be like them.  Working in a corporate office place is very political.
A quick joke about politicians.
A guy named Joe was running for Senator in his state.  He had previously worked for a church group but quit.  When asked why he quit, he said that he didn’t enjoy working for the church group because it got too political!
Good luck!

Find outsourcing companies  at 123outsource.net!

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How to write a resume for an outsourcing job!

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To see the 2016 version of this article — click here

How to write a resume for an outsourcing job
We get many resumes emailed to us daily, and it is sad to see how poorly organized they always are.  I have not seen one good resume so far.  There is more than one way to write a good resume, but the most important thing is to keep it organized with no omitted information.  Information should be in inverse chronological order, contain information about your education, and even professional memberships.  Please keep in mind that I am sitting here in Los  Angeles, and the rules are different in Manila or Hyderabad, or wherever you may be.
Here are some general tips about resumes.

Use a high grade of paper
In America, it is customary for resumes to be treated like very valuable documents such as legal documents like wills, or trusts. Likewise, resumes traditionally are printed by a professional printer and drafted by a professional typist.  The paper used should be a very fancy grade of off-white or ivory colored paper. Some use light gray in the legal profession.  Different professions might have different standards.  The main thing is to ask around to see if a particular grade or shade of paper is preferred.  Your resume is one of your first impressions, and you want to appear fancy and well equipped. If this is not available wherever you are, try to find a very high-end print shop near the downtown of your metro, or do the best you can in your neighborhood.

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Inverse chronological order
Although there are various ways to craft a resume, the information should be in some sort of clear order.  Make sure that all of the years in your professional life are somehow accounted for, or you will be questioned.  I have seen more resumes in inverse chronological order meaning that the most recent job description is on top.
What to put on the resume?
You should state your job objective, and indicate any highlights in terms of your type and level of specialties. There should be a brief summary of each job you have held, education, and anything else that you think is really important.  Its generally preferred to keep it to one page, but two might be okay.  It might not be a bad idea to attach exhibits to the back of the resume: one exhibit for each job you want to elaborate on if there is a lot to say.  That way the interviewer can view that information only if they want to, but won’t be overloaded.
Job objective
It is recommended to put this at the top of the resume.  Indicate what type of job you are looking for and why.  
Highlighting special skills
You are encouragedd highlight particular areas of experience that would be highly needed by the potential employers you are contacting.
What do I say about each company I’ve worked for?
Include the dates you worked for these companies, the name and city of the company, and your job description.  You might quickly mention particular tasks that you were responsible for if you can keep it short.
How do I document my education?
State what schools you went to and when.  What degree did you get?  Were there any special areas of focus?  What did you major in?  Stick to Universities and High School, or whatever the highest two degrees you have earned are.  If you went to special trade or music schools, you can list that too to make an impression.
Professional memberships?
Everybody wants a job and claims to be good at what they do or want to do.  But, a professional membership can prove how passionate or serious you are about something.  If you claim to be a member of a professional organization, make sure you really attend meetings and know what is going on at that organization so you will appear to be serious.
Customized letters should accompany each resume
People looking for jobs fax, email, and mail resumes to everyone in sight.  This is not so smart.  Resumes get throw away quickly.  You should make personal contact with whomever you are sending the resume to so they will remember you when they get the resume. That way they will at least read it before they shred it.  Attach a nice customized letter with the resume. You can say how much you enjoyed talking to them on the phone and how eager you are to get started soon.
Don’t list reasons why you terminated employment
If the interviewer wants to ask, they can ask why you left a job.  But, the worst thing you can do is to jump from job to job.  Its expensive to train and hire new employees, so bosses want someone who is stable who will stick around and work hard.
Good luck!
Go on the internet and read the details about good resumes.  Have a few people in the business world check your resume and make pointers. Have them check again once you have fixed the pointers.  Its common to go through many drafts before arriving at a perfect finished product.
A resume makes one of the first impressions that you will make with an employer.  Get to know contact people at companies over the phone or in person before sending a resume.  In marketing, having met someone is worth a thousand pieces of paper.  Being on top of your skills is critical.  There are thousands of unqualified people looking for work.  If you feel you are not at the top of your game, please find a tutor, school, or way you can improve upon your weak points.  Make sure you know everything you need to know.  Nobody wants a semi-disfunctional worker. You will waste people’s time and end up unemployed if you don’t know your stuff.  Practice your communication skills to.  Everyone needs someone who can speak well, confidently, and clearly. Meeting someone is the first impression, the resume is the second, but good work skills will keep you employed in the long run with a high salary.

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Outsourcing has a ceiling – a limit of skilled workers

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Outsourcing is a popular way for companies to get specific tasks done overseas for a fraction of what it would cost domestically.  However, outsourcing destinations such as India, Philippines, and other countries have a finite limit of skilled human resources.  Global outsourcing is growing in many countries by a rate exceeding 10% per year, often much higher than that. However, it is less clear how quickly the labor force can be replenished. India has been having a skilled labor shortage for several years, and the consequences are devastating for many companies. 

It is common for Indian workers in the outsourcing industry to jump from company to company seeking better benefits, better pay, and overall better conditions. Each time an employee jumps, it costs the mother company a pretty penny to retrain a new employee to fill their space.  In the long run, it seems obvious that higher wages will be the reality for BPO workers in India in many sectors.  Supply and demand are always in flux in any industry, but eventually, reality sets in, and bosses realize that they need to pay workers well to keep them.  Additionally, they need comfortable recreation rooms, delicious lunches, and maybe even prettier secretaries.  These workers these days have endless agendas on their check lists for who to work for!

One of the solutions being offered in the Philippines is more free educational courses.  Prospective employees would be trained to do outsourcing work, and English teachers will also be trained. The only way to bring more trained employees into the workplace is to train individuals who are not already trained!
On a sadder note, India is filled with semi-literate job-seekers who are simply not qualified for any type of outsourcing job.  There doesn’t seem to be a place where they can go to quickly brush-up on their language skills.  Sentence structure, grammar, and punctuation are all missing in their writing.  It would occur to many that thinking skills among these semi-literate individuals are also vacant, although that is an extrapolation!

The winning traits to get an outsourcing job!

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How to get an outsourcing job
I get emails daily from people in the Philippines, Bangladesh, India, and Pakistan asking for the secrets to getting a job in outsourcing or doing outsourcing.  Doing outsourcing is no different from any other industry.  You provide a service, and someone pays you.  The only difference is that the person or company paying you lives in a different country.  The main focus is to always be improving and sharpening your skills and to be at the top of your game.  Presentation is another very important factor.
Most people have a variety of skill sets.  Some people are good at being a “people person”, while others are good with numbers, or good with their hands.  The best acupuncturists are generally the worst at marketing and vice versa.  The worst chiropractor I have ever had was a millionaire because he knew how to market his clinic and how to hire other people who were good at chiropractic work and related professions.  Maybe you are good at your work, but terrible at presenting yourself.  Have you ever thought about that?    If you are unskilled, then you will not be able to get any type of decent job until you have some solid skills.  An unskilled person should find a way to become masterful at some skill.  But, for those that are skilled, but have lousy presentation skills, here is my “expert” advice:
Presenting yourself has many facets, and don’t overlook any of them.  A good RESUME is key.  DRESSING well is very important in our superficial planet.  Being PUNCTUAL is critical.  Being pleasant or even FUN to work with can be a huge determining factor in getting or keeping a job — nobody wants to work with someone who makes them feel like tearing their hair out no matter how talented you might be.  A good ATTITUDE that comprises caring about others and caring about what you are doing is irreplaceable.  LANGUAGE skills are critical — do you speak clearly and enunciate or do you avoid people and grunt “uh” when someone asks you a question?  If English is not your mother tongue, people will still enjoy talking to you if you are clear, helpful, and pleasant, no matter how thick or thin your accent is.  SPELLING — do you type with an accent?  People lose respect for others who don’t spell well (which is a problem for me, because I’m  a lousy speller-er).  Lets elaborate on these main points below:
People send me their resumes daily and these documents are filled with a multitude of sins.  Some resumes do not clearly document what the person does, while others don’t document what company and metro the person worked.  If the company and metro are mentioned, job descriptions and responsibilities are often omitted.   The purpose of a resume is to evoke a feeling of credibility and to inform others. If you leave out all of the useful information that someone would look for in a resume, your resume will get tossed in the trash.  As a general rule you should NOT send a resume to anyone you have not talked to either in person or over the phone.  Resumes end up in what Americans call, “The circular file” (trash).  Go to a professional resume editor to have your resume get a professional touch and you will impress everyone.  Additionally, people misrepresent themselves on resumes making themselves look like they are much more skilled than they really are.  Try to make your resume look real, and make your experience look believable and include contact information so that your information can easily be checked by the person reading the resume.  You could include contact information for the manager(s) you worked for. 
There are different formats for resumes.  It could be in inverse chronological order.  You could include: Job Objective, Highlights, Relevant Experience, Work History, and Education.  Avoid leaving “holes” in your resume.  If there is no material for 2002-2008 then the person reading your resume will wonder what you were up to?  It is best if a resume is on one page, but two pages might be acceptable if the content is good.  The resume should be professionally typed with adequate margins.  It must be proofread so you can be sure that there are no errors.  Its traditional in America to have a resume on special off white or ivory rough paper.   The quality of the paper is part of a professional presentation.
FYI: I do NOT hire individuals for any jobs, nor do I have personal contacts in outsourcing other than programming companies throughout the world.  Please do NOT send me your resume.  
People have always been very superficial, and human nature shows no sign of changing.  Dressing for success is very important, however, what to wear can depend on your job description and culture.  Italians like flashy suits, while the British prefer more “understated” clothing.  Indians are always found in slacks and a button down shirt and rarely wear a tie (at least in the high tech industry).  Blue collar jobs have set uniforms, while white collar jobs allow a lot of flexibility in the grades of quality of clothing.  If you have expensive clothes, but wear them sloppily, you will make a mediocre impression.  But, what if you get clothes for a bargain that make you look like a millionaire — its possible.  Remember, that you are dressing for others and not yourself.   If your boss is happy if you wear old “frumpy” clothes with holes in them, then there is no harm in wearing them.  Since we are not psychics, we don’t know how others that we don’t know want us to dress.  Therefor, its best to dress well so we are more likely to please our superiors.
Working with others involves coordination.  If someone is always late, it is aggravating to work with them.  If you show up late for your interview, the boss will expect that you will be even more late for future meetings and will strongly consider not hiring you.  In some European countries, you are supposed to come a few minutes early, while in Japan you customarily must arrive within seconds of the appointed time to avoid being rude.  Japanese coordinate their trains and cabs so they arrive exactly on time.  If you live in India where the locals are on IST (Indian Standard Time — always late), if you are on time, you will be special, and everyone will like you — at least after they arrive which will be at least twenty minutes after you do.  They will appreciate that you are waiting for them instead of them waiting for you. Although Indians are much more patient than any other nationality on the planet, they still will appreciate your punctuality.
Being pleasant and fun
Some salespeople are overly friendly and it sometimes comes across as fake.  But, their livelihood depends on interaction, so they try to speak in a pleasant way and be fun.  If you are trying to get a job, you are selling yourself. You need to be up beat, fun, and ready for action.  Although Americans have some of the worst scores in math and science in the developed world, the levels of confidence and fun-ness are higher here than in other places.  Indians are the opposite.  Its common to see an Indian who can do PhD level math have no self confidence and be very shy, uptight and rigid at a job interview.  In the professional world, those who can be fun without sacrificing professinalism or responsibility have a huge edge over the competition.  Additionally, smiling generally doesn’t hurt unless you are applying for a job in a mortuary.
A good work attitude is important anywhere.  You need to really care about what you are doing and about the people you are helping. In India, the culture lends its self to a lot of superficial bowing down to authorities.  Indians love to huddle around their superiors, kiss their feet (at least mentally), and never question authority.  This might be a cultural necessity (I’m glad we are not like that here), but its superficial.  Real caring and responsibility is necessary.  Responsibility will be omitted in this blog because it is a minor part of getting a job, although its the main component in keeping  a job.
We live in a world where people speak several languages, and we all use language differently.  Slang can differ from metro to metro, and levels of formality differ in different types of professional and class environments.  Obviously if you want to work at a call center, you need to speak and communicate clearly and be patient with others.  But, to be a programmer or data entry clerk, its also advantageous if you can communicate clearly.  When I talk to programmers in India, I always have to say, “What?”, because I can never hear their answer to my question.  “Was that a yes or a no?”.  If you are shy, quiet, or an unclear person, try to practice being clear.  Nothing in life comes easily, especially language.  People spend twenty years learning their native language, and another twenty to learn a foreign language. Plan on putting some thought and effort into speaking clearly.
If you are submitting written work to a manager or boss, make sure you spell well and write well.  Have your work checked by your most erudite friend if you have such a friend.  Paying a professional to edit your work wouldn’t be a crime if you can afford it.  People lose respect for me every day each time I make a spelling mistake.  I write a lot and most of it is not valuable enough to triple check.  I explain to people who criticize my spelling that I am a marketing professional, not a spelling professional.  Those people who lose respect for me still do business with me since I get them work, but its painful to be disrepected so frequently for petty reasons. The main point is to do whatever you consider to be “doing your best” to spell well when submitting important documents.   Its as important as your professional skills to many people.