Category Archives: KPO

KPO and Analytics, which company is right for you?

March 17, 2012 by 123outsource
Categories: KPO | Tagged , , , | Leave a comment

KPO and Analytics, which company is good for you.
 
There are many KPO companies out there offering a vast range of knowledge process outsourcing skills.  Some skills such as accounting require formal qualifications.  But, analysts need only be “good” at what they do.  An analyst might have a certain amount of training to be “good” enough to work for a company.  I have found that a trained analyst might know more than you do about analyisis, but are they as sharp as you about analyzing your business metrics and data?  I think that you are paying more attention than they are since your retirement rests upon it, and I stress the word rest.  If you analyze wrong, you might not rest, but only stress during the time you thought you were going to be retired. 
 
A good analyst is only as good as they are smart, and have time to devote to your project. If they are in a hurry, they might not look thoroughly enough at the complicated details of your business or marketing plan, and neglect a lot.  If you hire a KPO company, fancy or not, make sure they are paying attention to your case and not being neglectful! Or you will be sorry!
 
Some companies might have fancy offices, fancy looking secretaries, fancy graphs, and a fancy website. It all looks impressive, and someone less fancy might not insprire credibility.  But, being fancy is not enough. They need to deliver results to you — in a way that is helpful to you without breaking your bank account.  Maybe your first assignment should be to hire someone to analyze how much you should pay your KPO company analyst?
 
I hired a web analytics person to help me, and he changed my life.  So, his help is still helping me now, because he taught me skills that I will keep with me for life!  Some investments give you a 100x return, and this was one of them.
 
Sometimes analytics projects take a while, because step one is to create a source for accumulating data. No data, means there is nothing to analyze.  It can take time to accumulate data, and you need to have a clear idea of what type of data you want to accumulate. For my purposes, I do internet analytics, so google analytics is my main tool, and it is wonderful.  For doing other types of marketing research, you will have to ask your KPO analyst what tools they want to use.

Knowledge Process Outsourcing – Facts of Interest

December 30, 2010 by 123outsource
Categories: KPO, Outsourcing Articles, Semi-Popular | Tagged , , , , , | Leave a comment

Knowledge Process Outsourcing – Facts of Interest
 
KPO
KPO means knowledge process outsourcing and is a more sophisticated type of BPO.  KPO generally refers to accounting, legal, software, and outsourcing that involves research and good analytical skills.
 
History of BPO & KPO
The history of the Business Process Outsourcing industry dates back to the 1980’s when a handful of European airlines started using Delhi as a location for their back office operations.   Later, American Express consolidated its Japan and Asia Pacific back office operations also to Delhi and the NCR region (which is near Delhi).  In the 1990’s, General Electric was next to follow suit and start back office operations in Gurgaon, which is a satellite city of Delhi.  These initial BPO operations were done using a business model that consisted of parent companies and “captives” which are companies that have an exclusive relationship with the parent company.  Independent BPO operations didn’t start until the 1990’s although the industry didn’t have much strength until after 2000.
 
IT outsourcing
In 2002, all major Indian software companies were involved in the BPO industry including Infosys, Inforlinx, HCL, Stayam, and Patni..  Spectramind was bought by Wipro, and the team that started Specramind, created Quatrro in 2006.  Daksh got bought by IBM, and MphasiS was acquired by EDS.  Accenture, IBM, Hewlett Parkard and Dell, Convergys and Sitel also created venues in India which created a lot of high paying jobs.  These new high paying jobs in India are the reason why the phenonimon of the reverse brain drain from America to India started accelerating from 2004-2009.
 
KPO Services
Investment research, Business research, Data Analytics, Market research, Valuation, Legal research are the main core of what are considered to be specialties in the KPO business.  IT, Software, and Web services can also be considered to be KPO services, although research oriented jobs better reflect how many think of KPOs. LPO means legal process outsourcing which includes a wide variety of legal back office services.  An LPO is a type of KPO as well.  The distinctions between the various outsourcing terms can get blurry, and terms can have definitions that overlap with other related terms as well.  Putting distinctions aside, KPO is a dream come true for India, where they can get a nice market share of higher paying skilled labor and have evolved past the stage of only getting grunt work and software labor.
 
Biotechnology & Pharmaceutical Research
Indian companies are now engaged in more and more biotechnology, and pharmaceutical analytical work. This is one of India’s most rapidly growing industries in the KPO sector. Israel is also very prominent in KPO as they have many companies who are very advanced in medical research.
 
Where are KPO’s typically located?
To run successful KPO companies, you need a good skilled labor pool.  India dominates roughly 70% of the world KPO market, and each metro in India has a different focus. Delhi is more oriented towards legal, accounting, and call center work.  Bombay is more oriented towards business.  Hyderabad and  Chennai gravitate towards IT, Data, and Transcriptions, while Bangalore is India’s hub for any type of highly skilled technical or analytical work.  Bangalore has the highest amount of highly skilled workers of any Indian metro and the majority of higher paying KPO jobs are in Bangalore.  Visit our Bangalore KPO page to see search results for KPO companies in Bangalore.

Tweets:
(1) KPO means knowledge process outsourcing and is a more sophisticated type of BPO.
(2) KPO generally refers to accounting, legal, software & outsourcing that involves research and good analytical skills.
(3) The HISTORY of KPO, BPO, and LPO
(4) Looking at a long list of KPO services, what defines them as KPO vs. BPO services?
(5) How do you distinguish what would be classified as a KPO vs. a BPO service?
(6) India dominates roughly 70% of the world KPO market, and each metro in India has a different focus.

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How to find great offshore companies to do your back-office work!
http://bpo.123outsource.net/2013/09/02/how-to-find-great-offshore-companies-to-do-your-back-office-work/

Roadblocks in the BPO outsourcing profession
http://bpo.123outsource.net/2013/04/24/roadblocks-in-the-bpo-outsourcing-profession/