Tag Archives: call center directories compared

 

There are many call center directories out there, but which ones should you use, and why?

 

This directory specializes in a dozen or so outsourcing specialties.  The second most popular category is it’s call center directory.  This directory lists call centers in India, the Philippines, Canada, and others spread throughout the world.  Although this directory is newer, and currently has less than call centre 200 listings (which is less than some of the other directories), the information is generally quite useful, easy to query, and “fresh”.  You will NOT find many disconnected numbers, and the site is easy to use and doesn’t have annoying advertisements all over the place.

This directory is the easiest to use and has call centers throughout the world.  They have many in the Philippines, India, Canada, USA, and many other places as well.  Unfortunately, this directory mixes the call center titles with pay-per-click advertising which makes it less pleasant to use this directory.  Also, some of the companies are long gone and have been out of business for a while with disconnected numbers, etc.

 

This directory helps you to find call centers with various specialties and sizes. However, you will not be able to choose the location of the call center.  There are filters for onshore, near-shore, and offshore, but the search results are in the USA, and Canada.  It is better to let the browser choose their country.  The Philiipines is the most popular call centre outsourcing country in the world, and they deserve their own special page in my opinion.

 

This site focuses exclusively on India and has many listings. Spelling mistakes abound, but you will be able to find many good contact centres on this site.

 

The listings section of this directory only list a handful of companies, generally in the United States

 

This site allows you to find answering services that are specially trained for your industry.  You can find answering services that specialize in working for accountants, tax preparers, biotechnology, the fashion industry, banking, finance, advertising, agriculture, and more!  How unique! Unfortunately, no companies are listed in their directory, so you will have to email them and hope that they respond.

 

Google ranks this site quite well, but when I do a search, I am informed that the site has been hacked and that no search results are available.

 

So, what makes a good call centre directory?  Should they have many listings? Should they have up to date information  Should the site be easy to use? Should there be different pages for different countries?  Should they have a page where they help you find a job?  These are all interesting questions.