Do you want to outsource to India? Here are some things you should consider.
1. Communication skills in India are not the same as in Western Countries.
The bosses and managers of companies are often very well spoken while their staff normally cannot function well in a conversation. It is common for there to be communication gaps when there are technical issues with the work as well. So, make sure you can communicate before you select a team.
2. People tend to quit a lot.
If you take a lot of time to select a team member in India, be aware that it is likely they will quit within months leaving your project in the hands of someone new at the company who you did not interview, and who may or may not have a clue what is going on.
3. Sloppy workmanship.
There are good programmers and good outsourcing workers in India. But, there are more sloppy people than good people. So, if you hire a company, you need to figure out the company’s batting average. India outsourcing success depends on finding companies that consisently give you good workers rather than ones that cause delays and headaches because 70% of their staff is incompetent. Test workers before you hire a company, and test more than the worker you plan on working with because they will need to be replaced within anywhere from one month to two years unless you are really lucky.
4. Hour padding.
If you are outsourcing to India, hour padding is a way of life. People do this in other countries too. You might get charged for familiarization with the code if you hire a new programmer. That ten hours you are charged for is probably for two hours of casual work. Everything you want will be marked up, so those low hourly rates can be a lot more expensive than you think. Medical Transcription on the other hand is more standardized as people charge by the line or by the word.
5. India Call Centers
India outsourcing for call center work is another issue. You need to make sure you get people who are socially graceful, communicate in an audible way, and can sell. For customer service, I recommend the Philippines. But, outsourcing to India will get you more business minded people who are aggressive about selling. Just make sure your new hires have the ability to be empathetic and sell otherwise you might be paying for a nightmare.
6. Where do you find good outsourcing companies in India?
If you want to find good outsourcing companies in India, 123outsource.net offers a highly filtered list where the bad companies have been weeded out or moved to the bottom of the list. Unfortunately, there is no such thing as perfection if you hire overseas, but the price is right and 123outsource.net is the most highly maintained directory of its kind out there.