Tag Archives: Outsourcers

Integrity is more important than skills or even prices

Categories: Hiring & Firing, Semi-Popular | Tagged , , | Leave a comment

How do you assess a person’s character? Should you? Should you jump to conclusions? Should you trust your gut? Or should we be good Christians and “Judge Not” like the Bible says? In business, the minute you stop judging, you get eaten alive. You have no choice but to determine where danger lurks and avoid it like a disease!

Imagine a world where you have a million dollars, but the people around you lack integrity. They lie, cheat, deceive, and steal. They are late on deadlines and they couldn’t care less about their clients. How long would your million last without integrity? I feel that the majority of outsourcers lack integrity, and you can get taken for a ride very easily. Without a society with integrity, you will lose your money easily. My personal story is that I was very lucky to find many outsourcers who had excellent integrity, and it has only been recently in the last two years when I have been confronted with so many crooked people involved in outsourcing. Maybe God wants me to learn how to deal with them.

On the other hand, in a world where you start out with little or no money, but are surrounded by honest and decent folks, you will make money, and not get cheated out of it if you do worthwhile work for a living. You would be given a fair handshake every step of the way! You might only make moderate income, or you might make millions. With integrity, the money comes!

When working with outsourcers, you might not see their flaws right away. Part of your skill as someone who hires companies is to quickly recognize the character of the owner, manager, and workers in an outsourcing company. You can see certain traits right away if you are looking. You can ask questions that reveal a person’s character or thinking style too. Avoid questions where they tell you what they think you want to hear and ask probing questions which bring out their personality.

If a company gets by your initial scrutinization, you might see character flaws later on, i.e. Recklessness, carelessness, disrespect to others, substance abuse, keeping bad company, etc. You need multiple backup plans when hiring companies just in case your first pick doesn’t work out well. If your hired company exhibits character flaws, you can expect trouble to manifest itself later on, and you will suffer as a result. Keep a keen eye and watch out.

An outsourcing company that is not reputable can start out nice, but later on cheat you in so many ways you never thought of. There are so many ways to cheat in outsourcing services and it is so hard to protect yourself. The only real protection is good karma and choosing people with integrity. Integrity means you don’t cheat, you don’t lie, you deliver when you said you would, and you are generally decent. Don’t compromise on these.

Pick people with good character even if they are not the smartest! In the long run you will be better off!

(1) How do you assess a person’s character? Should you? In business you get eaten the minute you stop judging!
(2) The Bible says, “Judge Not,” but if you don’t judge in business, you can lose everything overnight!
(3) If you lived in a world where people were honest, you might do okay w/very little money.
(4) An outsourcing co that is not reputable can start out nice & then cheat you!

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Outsourcers lose 80% of their prospects due to BAD communications

Categories: Outsourcing Articles | Tagged , , , | Leave a comment

This is just an estimate, but my experience leads me to guestimate that the average outsourcing company in India loses about 80% of their prospective clients due to not being READY when those prospects call or email. Most emails get ignored, and calls are either not answered, or are answered by someone too busy to talk, or too incompetent to answer questions.

Companies in America are better in this respect. They will have an uneducated receptionist answer the call and tak a message and MAYBE if you are lucky the manager will call you back when they are ready which is generally a time when YOU are no longer ready to talk to them. I will estimate that Americans lose 70% of their prospects by not getting back to people.

Do you keep track of how many calls your company gets and how many you miss? Do you assume that these people will call you back? If they have been refered to you or know you they might call back. But, if they are just “calling around”, then they will most likely not call back unless you have a web site that is so impressive that they feel that you are “the one”.

Can you put a dollar value or rupee value on the lost business that you incur through neglegence? What is it worth to you? Is it worth training someone who can answer a few questions? Or, are you simply too busy? Your company might be able to go from having 5 employees to 50 in a few years if you simply master the art of not missing calls from prospects, and other aspects of marketing.

Once you have mastered the art of not missing calls, then you can move on to mastering having an amazing website and networking skills.

Good luck! Oh, and by the way, I’m still waiting for you to call me back (hint-hint)….. (sometime in 2013 preferably — no rush, its not like I’m in a hurry).