Philippines is #2 in non-voice based outsourcing?
2011 was a special year for the Philippines. They passed India to become the #1 country in call center outsourcing (voice-supported outsourcing). But, the Philippines is #2 now in non-voice services according to bpooutcomes.com.
Many companies are pleased with their outsourcing ventures with the Philippines, and there are many advantages. But there are disadvantages in outsourcing to the Philippines that you might not think of. Corruption, bureaucracy, poor infrastructure, abject poverty, and a suceptability to natural disasters!
When companies outsource, they might be making an equation regarding, how the language skills of the employees are, cost, ease of communication, level of experience and technical saavy. But, how many companies integrate the possibility of a severe tsunami, flood, hurricane, or other disaster into the picture. It is so unpredictable, that even if you do take these factors into consideration, you will not know how to weight them.
Look at what happened in Thailand a few months ago. Everything was fine, and then they had a horrible flood in July 2011 along the Mekong and Chao Phraya rivers. Can you imagine if you give all of your call center work to a company near a river in Asia, and then all of a sudden, your workers have to take an inflatable boat to work — assuming work is still there? I worry about this too!
Putting aside these risks that are hard to evaluate, the Philippines has a great work force of friendly people with superb English language and cultural skills. So, don’t worry, be happy… and take your altimeter with you when you visit your prospective call centers in the Philippines. Remember that high ground needs to be on the requirement list!
(1) 2011 was the year that Philippines passed India to become #1 in Call Center Outsourcing
(2) Disadvantages in outsourcing to the Philippines: Corruption, bureaucracy, poor infrastructure, natural disasters!
(3) If you outsource to SE Asia, if there is a flood, your workers might need an inflatable boat 2go 2work!
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