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Call Center Manila News
Manila Call Centers are expected to grow in total revenues due to grow due to increased internal demand as well as increased outsourcing revenues. Additionally, Indian companies are now outsourcing jobs to Filipino call centers. The continued recovery of the global economy will also help to fuel growth. According to abscbn news, Filipino call centers could have total revenues in excess of over 7.38 billion dollars which seems like an optimistic figure considering that total revenues were less than six billion this year.
CCAP’s president claims that 350,000 currently work at Filipino call centers, many of which are Manila call centers. India only has 330,000, and the Philippines has taken the lead over india in call center revenues this year.
Additionally, Manila call center employees are reported to be having less regular mealtimes, and indulging in an excess of caffeine, fast food, and alcohol. A study indicatd that Filipino call center employees skip many meals. 40% skip breakfast (the most important meal of the day), 20% skip lunch, and 16% skip dinner. The most popular foods included fried chicken, chips, fries, and burgers in that order for Filipino BPO workers. Coffee consumption was 2.3 cups per day compared to the national average off 1.7 cups. Filipino BPO employees also prefered drinking to partying or other leisure activities. It looks like the lifestyle of a Manila call center staff member needs to be more health conscious and less stressful. Maybe a walk in the park would be good!
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