Marketing your outsourcing company – Basics
If you run a company that provides outsourced services or wishes to do so, it is critical that you know how to market your services effectively. There are many different types of products and services that are typically outsourced. 123outsource.net is familiar with services only, and specializes in promoting a dozen or so professional categories with their respective sub-categories. There are many facets for marketing your business involving online promotion, public relations, customer service, and quality of service. All of these aspects are critical and must be perfected if you intend to gain market share. Being Visable helps you attract clients, but giving clients positive experience helps you keep them and get referrals.
Why listen to us?
123outsource.net is owned by the same individual who owns 123notary.com which has been around since 2000 and is the prime venue for effectively marketing notaries public in the United States. When it comes to internet marketing, we are experienced. We have been outsourcing programming and other tasks for years and have some basic common sense ideas for what effectively helps a company function more efficiently and provide more desireable service to clients.
If clients can’t find your company, it doesn’t matter how good you are. A good web presence makes you accessible to the public, but is only the seed in growing your business. The truth is that most companies worldwide get most of their business from word of mouth, regardless of how sophisticated the technology they use is. A small restaurant or a large international high-tech company get noticed primarily because of word of mouth. If you have a base of satisfied customers, that base can grow with referrals and repeat customers to result in a much larger customer base. But, to get your INITIAL clientele you need a good online presence as well as a comprehensive marketing mix appropriate for your company and industry. This outsourcing blog intends to be very general in its approach, so please use a consultant for specific marketing tips.
Components of an Online Presence
A well designed, easy to use, informative website is where every company needs to start. Websites get outdated in content and design every several years, so don’t be afraid to devote part of your budget to periodic or a regular schedule for renovations. Typical characteristics of an old style website are pictures with faded colors, broken links, information that was from many years ago, and design styles that were popular in the 90’s. Sites today use brighter colors, high definition photos, and cutting edge web design.
Optimizing Your Website
Regardless of the quality of your site, you will not get noticed without a good optimization campaign. Optimization is generally complicated and expensive. Please visit our SEO page to learn the basics of optimization so you will understand what SEO professionals are talking about when you contact them. The basics are that certain pages need to emphasize certain keywords, and that internal pages need to be linked to each other in a way that emphasizes keyword similarities and user-friendly functionality. Additionally, having supporting content from blogs, facebook, twitter, forums, and other social media is actually magical in terms of search engine performance.
Public Relations Outreach
One way a company can market themselves is to contact specific companies that could use their services. Email campaigns are common ways for SEO and web design companies to do outreach. However, emails normally get discarded if the sender is not known, especially with promotional emails. Calling companies manually by phone can be an excellent way to attract new business. If the employee making the call is polite and helpful, but not pushy, new clients can be obtained. If you are serious about gaining a new client through outreach, its more effective to offer the prospective client something substantial for free. A few hundred dollars worth of free services is a great way to woo a serious potential client. Make sure they intend on spending at least a $500 per month for at least a year before you give them anything for free.
If your company offers a pleasant experience to your clients, you are more likely to accumulate long term customers. Good customer service is critical. The people who answer the phone should speak well, and emails should be returned quickly. Internal management should make sure that all job tasks are explained clearly to the workers, and that the output of the workers is scrutinized BEFORE it gets back to the client. Make life easy for your clients even if it costs you a lot more. They will remember you for this.
Doing good work is critical. The speed and accuracy of your work makes or breaks your business regardless of how good your promotional stengths are. All of the facets of a good marketing mix need to be balanced. If you are good at work but lousy at internet presence, you are compromising yourself. But, if you can be fairly good at all of the components mentioned in this quick outsource blog entry, then you stand a good chance of succeeding in the outsourcing world.
Please see our other related blog entries to read more about customer service, double checking work, and more!
(1) If clients can’t find you, it doesn’t matter how good you are. A good web presence makes all the difference.
(2) Get your initial clients from the web & then get clients from word of mouth! (or word of mouse)
(3) Marketing your outsourcing company from A to Z
You might also like:
Most BPO blogs use cheap looking pics
Creating a vacuum in business