Author Archives: 123outsource

Putting the ball in their court — outsourcing advice for beginners

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Many of us are forced to outsource work overseas because of labor shortages at home, or due to excessive prices in your country. The problem is that most outsourcing companies, particularly software development companies are not that reliable. You have to test them out to find the best software development companies.

My mistake testing people out was that I was too emotionally attached and anxious throughout the testing process. I sort of made myself involved in the process which was my biggest mistake. The purpose of the test is to see what a company will do on their own initiative, not on your initiative. You have to throw the ball to them and see what they do. Many will drop the ball or make quite a few mistakes.

By testing out ten companies at the same time, you will be so busy, that you won’t be paying attention to any particular one of those companies. That way, they get back to you when they are ready, and not when you remind them.

This reminds me of a story I heard about medieval Japan. There was a Samurai who would always hire two prostitutes at the same time. That way he wouldn’t fall in love with either one of them. Do the same with programmers. The minute you become attached to one, you might be settling for less than optimal service. Always be comparing them even if you have a regular provider. Keep a ranking system that keeps evolving and gives quarterly updates to the ranks of the programming companies who you like at different stages of the relationship.

The Charlie Hebdo attack: terror or honor killing?

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Mixing Cultures is like Mixing Chemicals
When you mix cultures, it is a little like mixing chemicals. If you have children hanging around at a chemistry lab, they might be tempted to mix a few chemicals together and see what happens. In real life this is dangerous. Certain chemicals explode when put together just as taking two medicines at once can sometimes be fatal.

A Labor Shortage
France has had a labor shortage and a shortage of good soldiers for decades. Their solution, like many other countries is to take in members of drastically different cultures, give them citizenship, and live with them Sometimes this mixture of cultures results in a happy marriage. However, other times it does not.

Christians vs. Muslims.
In many parts of the world, there have been serious conflicts between Christian and Muslim communities. These conflicts did not start overnight. They have been in existence for over one thousand years. I remember reading about how Muslims would force Christians in Egypt to get a tattoo of a cross on their arm in the middle ages. To me this is a Nazi practice, but this is what happened. In India, there has been a constant conflict between Muslims and non-Muslims since the very first influx of Islamic invaders long time ago. Islam is not the problem. The problem is the aggressive expansion of a group of people. It doesn’t matter who the group is — the problem is the aggressive behavior which incidentally is banned in Islam according to the Koran.

But, Dubai doesn’t have a conflict… why not?
In places like Dubai, Muslims, Christians, Jews, and Hindus live peacefully together. In my opinion, the reason it is so peaceful is that the country is owned and controlled almost purely by Muslim locals. Sure the guests outnumber the locals 10:1, but the ownership is not in question. In France, members of a foreign religion and culture are citizens and if they turn on the host culture (which some of them do) then the host has their hands tied. In Dubai, if you break Shariah law, they can throw you out, and sometimes they do. But, in France, if you conflict with the indigenous culture in a dangerous way, the government can’t do anything until after you’ve torn the country into pieces..

It was an honor killing
The massacre at the media company was not a terrorist attack in my point of view. It was an honor killing done by people who felt insulted that Charlie Hebdo’s staff had undermined the dignity of their main prophet. Honor killings are not something understood by the West, but are common in Greek and Islamic culture as a way to regain your dignity after being degraded, or suffering the rape of one of your female relatives. The attack was an avenging of an insult. In my peaceful opinion, murdering people as a response to an insult is as immoral as any other type of killing.

According to my guru, someone else’s life is not yours to take!
Maybe Muslims should have had demonstrations to protest the indignity inflicted upon them by these cartoonists. It is a sure face that Muslims would gain a lot more respect in France and worldwide if they systematically solved their problems in the most diplomatic way possible. Maybe one day they will. Let’s keep a positive thought.

I blame it on the French!
I blame the recent turmoil in France not on Muslims, and not even on Atheist cartoonists with big mouths (and big pens.) I blame French security. Several of the individuals involved in the various attacks in France had criminal records in the French intelligence database and were either known terrorists or suspected terrorists. It was not like this was their first offence. One of them recruited members for ISIS. If you are going to let known violent criminals roam freely throughout your country, of course a massacre will happen. It is guaranteed, especially these days. America used to allow some of the most violent terrorists in the world to come to our country. It took us until 2001 to figure out that this was not a very intelligent policy. You don’t need a PhD in Nuclear Physics to understand that if you let bad guys run loose, trouble will soon follow. My suggestion to the French is to separate dangerous people from society and perhaps separate their families from society too even though that could be construed as a violation of their rights. Do you protect the rights of families who breed murderers, or do you protect the rights of those who are peaceful members of society? This is a question the French need to think deeply about before it is too late.

On a brighter note, Muslims, Jews, and Christians live peacefully side by side in France for the most part. So, our little irreversible chemistry experiment is okay most of the time — for now…

9 insane things stress can do to our business

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You would be amazed at learning what stress can do to you. It can affect your health, your behavior, your work, and your business. So, why are we all so stressed out? Because there is too much to do and too little time to do it! I have decided to have less to do every day and to decrease my stress level. The costs of being stressed out and overworked are just too high. Here are some problems I have seen that result from stress.

(1) Stress can cause you to be impatient with people
I have too much to do, and when I do phone calls, I tend to be in a hurry. If the person who is supposed to help me can’t make it, I tend to get the work done myself. But, I am not so nice to people when I do the work myself because I am stressed out from over working. If people talk back to me, I sometimes even yell at them. I am much nicer when I have a chance to do some serious relaxing.

(2) Stress can cause your mental functioning to be impaired
I remember going to Whole Foods once. I was working much too much. I forgot one thing, and left my bag with a lady in the front. When I came back, the lady had no idea who I was. I started losing my head and panicking. I started raising my voice. Then another lady looked at my receipt and told me that the lady two aisles over was the one who had helped me. The two ladies were both Hispanic, and of a similar age. Under normal circumstances I am not sure if I would have confused them, but I was very embarrassed.

(3) Stress causes you to make bad decisions
When you have to make a decision at the last minute, it won’t be a good one. You need to reflect slowly on decisions to make a good one. That is why I recommend relaxing and bathing before you make any critical choices for your business. It makes sense to put off decision making until you are in a good state of mind even if the delay causes a temporary loss.

(4) Stress causes spelling mistakes
I make lots of spelling and writing mistakes when under stress. It is okay to do a first draft of writing work under stress. But, proofread and fine tune your work when you are feeling relaxed, preferably after a long trip to the beach at night which is the most relaxing place a person can go!

(5) Stress impairs your ability to prioritize
A good business person does tasks in order of priority. When you are under stress, it is difficult to be able to figure out what is a priority. You just want to crank work out fast. To me, it makes sense to do busy-work while stressed, and thinking work on a different day while relaxed, or during my breaks where I can daydream.

(6) Stress causes the urge to drink; Drinking reduces stress
So, is drinking good or bad? I’m not sure. Drinking red wine in small amounts is good for you. Eating healthy foods reduces stress.

(7) According to Kabbalah, stress is good.
One Kabbalist once told our group that stress is good. If you are under stress that means you are accomplishing a lot of tasks in a short amount of time. Being under pressure means you are doing lots of things at once or in a limited amount of time which indicates efficiency. On the other hand Warren Buffet chooses to work two hours a day and be selective to where he devotes his time. He spends his time only thinking about the highest priorities and leaves the rest to others!

(8) Stress causes action
When you are under stress, you tend to take action more quickly than when you are relaxed. Another reason why stress is good.

(9) Stress causes temporary insanity
If the stress really gets out of hand, you won’t be able to think at all and go into a sort of mental paralysis. When this happens, it is time to take some time off!

The Pen is mightier than the Sword; But, is Flogging mightier than Blogging?

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Flogging for Blogging
In Saudi Arabia, a man is to be flogged as a punishment for criticizing Islam in his blog. Due to health reasons, his flogging is to be delayed based on what I read on 1-22-2015. The world seems to be polarized these days. There are 1.5 billion Muslims who are often not treated with respect from the rest of the world. Muslims are often not tolerant of any disrespect. Part of this reaction could be based on the amount of disrespect that has accumulated over the last several centuries towards them, particularly for those who live in primarily Christian countries.

It’s Muslims vs. Christians; Secular vs. Religious
With the Charlie Hebdo incident it is very clear that there are many Christians that will go to any lengths to offend Muslims, and will stop at nothing. The extremists who retaliated against Hebdo’s offensive cartoons will also stop at nothing in their war against offenses to Islam. Even the Islamic world is polarized. We see countries like Egypt divided between secular Muslims & Christians vs. the more religious types. Turkey has a similar division although the secular people in Turkey are more numerous than the religious ones. It seems that whenever you put Muslims and Christians in the same country, or even Muslims and Muslims in the same country, a serious conflict will result. So, what is the solution?

Punishment & Spirituality
The government of Saudi Arabia has the right to carry out justice as they see fit. It is their land, their government. My point is more of a spiritual point. If you abuse someone’s body, you are not only damaging their life, but you are also damaging your soul. For those of us who are believers (in God, but not necessarily in a particular brand of religion) we acknowledge that we have a soul, and that the condition of our soul is based on our actions and thoughts. If we behave well, we might have a chance at going to heaven, or at least be reborn well. We believe that we reap what we sow. I believe that the punishment of flogging is an extreme way to preserve a religious way of life in a country that endorses only one religion. But, the amount of damage done by the flogging extends far beyond the victim. The flogger will also reap a karmic penalty for his act of violence, his supervisor, and the society as a whole will gain a bad vibration as a result of this unmerciful act.

If Allah is merciful, then as followers, we should adopt his attributes.
Allah has 99 names according to Muslims, and 72 names according to Jews. They are only disagreeing by 27% which is not bad considering who we are dealing with! The Islamic names of God are very spiritual in nature. I only know a few of these names, but they include Merciful, Compassionate, Peace, Struggle, among others. If God is compassionate, why should we be any less as spiritual followers? You can pray to God as many times a day as you like, but if you lack spiritual values such as a love of peace, compassion and mercy, what good does the prayer do you? Prayer and religious life are meaningless unless paired with good values and character development. This means that we must exercise kindness and charity in our lives, even if we are not perfect at it.

I am also offended
I am not a Muslim, but I respect all monotheistic faiths. I take offense when someone defames the Islamic faith, especially if it is done in an insulting, unfair, or hateful way. Rather than calling people names for being offensive, I often explain how their false statement against Islam is wrong, why it is wrong, and what the truth is. I know very little about Islam, but I am able to explain some of the basics to rude “infidels” who insult this holy religion. My way is a peaceful way. I am not sure if much good is done by my way. However, my way produces no harm, and could do at least a little good. Flogging someone will do irreparable harm to everyone involved. It is an extreme measure. Rather than speaking against flogging, I’ll politely ask those in favor of it to consider a gentler way to deal with individuals whose blogging is damaging to society — whomever they might be.

I support separation
I live in America which insists on integration. Segregation is a dirty word here, and if you are for it, then you are a dirty racist pig! However, putting people together who don’t like each other and who don’t get along can be much worse than segregation and can lead to murder, flogging, and worse. Religious Muslims do not integrate well with secular Muslims or people from other faiths. Secular people tend to offend Muslims, and Muslims tend to shun secular people. Even when integrated, the two separate like oil and water. Lebanon was plagued by an horrible civil war which left many dead and many more emotionally shattered. In my opinion, the Christians in Lebanon should have their own country. The Druze should also have their own land, and the Muslims should have a country to themselves too. This way they don’t have to fight with each other over control. Egypt is teetering on the verge of civil war because secrular Muslims, Christians, and religious Muslims don’t see eye to eye. Perhaps it would be better if Egypt became two or three countries. I don’t know having separate countries for each type of people in the Middle East is best, but in the short run, it seems like it would solve a lot of problems.

Talaka, Talaka, Talaka!
The same holds true for Iran and Saudi Arabia which do not grant freedom to break Islamic law. There are many residents in both of these countries who are very Western in their thinking and cannot be happy following Shariah law. For those folks, it might be easier if a chunk of Iran or Arabia is reserved for them to set up their own communities where they can live by whatever laws they like. If you don’t get along, why fight it? Get a divorce! Talaka, Talaka, Talaka! Islam allows a couple to get a divorce, so why not allow a community of secular minded people to do the same. Everyone will be happier in the end — perhaps…

You might also like:

Outsourcing a Jihadi
http://bpo.123outsource.net/2015/01/12/outsourcing-a-jihadi-a-comedy-about-something-not-so-funny/

99 ways to die in social media — choose one!
http://bpo.123outsource.net/2016/01/05/99-ways-to-die-in-social-media-choose-one/

Good business karma or bad business karma?
http://bpo.123outsource.net/2016/03/08/good-business-karma-or-bad-business-karma/

7 rules for women entrepreneurs to live by

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It is interesting to see how women function in the workplace. Women who do jobs requiring force like being in law enforcement tend to validate the expression that “a woman can do anything a man can do just as well, or better!” Unfortunately, in law enforcement, women tend to do the hostility part just as well or better than men can do it. Women often feel insecure in particular roles which society may feel do not suit their nature. Women in law offices feel they have to prove themselves, and then reprove themselves and are in an endless cycle of having to continuously prove themselves as others don’t always take them seriously. So, what is the solution?

First of all, women do much better in business than as Attorneys or in Law Enforcement simply because the prejudices against them don’t exist as strongly in the business world. Second, women are better than men at particular types of tasks and situations such as being non-threatening, and maintaining relationships. So, let’s see how a woman can optimize her chances in the business world.

(1) Let the men handle the conflicts while you concentrate on other things!
Women are seen as non-threatening. Is this good or bad? In my opinion, if you are trying to smooth over a situation, you need someone non-threatening. But, if you have to assert your authority, a non-assertive man gets more respect in the real world for being an authority than an assertive woman. It makes no sense, but this is a proven fact. So, if you are a woman and you need to lay down the law, you can always hire a man to do the job. He can lay down the law in a neutral tone of voice and people will listen.

(2) Forget about seeking validation
People’s prejudices get in the way. How they see a woman entrepreneur may never be evenhanded. So, forget about trying to gain people’s approval. Focus on building your business the right way and not on what people think.

(3) Focus on relationships
When men are younger, they have an easier time being friendly and maintaining relationships. I remember in school that I always had a huge social circle. But, as an adult my social circle fell apart and I had no way to grow it. My housemate is a woman, and I found that I made more friends through her than on my own. Many men find that they make friends either at work, at church, or through their wife. I don’t have a wife, but my spiritual group and housemate filled the void for a while. The point I’m trying to make here is that women do a better job at creating and nurturing relationships than men do as adults over twenty-five. So, instead of worrying about what people think of you as a woman entrepreneur, focus on what you are genetically superior at — building relationships. As a business owner, your success depends on creating and maintaining nurturing relationships. Yes, they need to be profitable, but even a non-profitable positive relationship can turn into a seed for endless referrals and good will. So, recognize your assets and milk them! Let the men handle authoritarian roles while you build relationships.

(4) The 30 something and 50 something female breakdown syndrome.
Femanists have conditioned society to think that women are identical to men in almost all ways. But, this is not at all true. Women do well in the workplace at certain stages of their life. But, in their mid thirties, many women I know have experienced a mid-life crisis. They lose their urge to succeed and work hard. Many want a family, but failed to build a relationship with a steady man and hence don’t have a marriage. Other women have children by this time and need to tend to their children. Then, twenty years after this breakdown there is menopause which is another serious female issue that leads to emotional instability. As a woman, you need to plan for children, emotional instability and breakdowns. But, how? Realize that in your 20’s you are full of energy. Realize that you need to create your business in such a way that you can take more time off in your thirties. Additionally, try to have other people who are reliable take over your customer service role when you reach menopause because you will lose a lot of your best business relationships if you get nasty with them! I’m just being realistic.

(5) Controlling your destiny is good
In a male dominated world, women may not have as much opportunity to move up. Men often prefer to hire men as middle and higher level managers. As a man who works alone, I don’t know how easy or hard it is for a woman, but I can imagine that in many circumstances there could be artificial roadblocks to your success. Having your own business eliminates these roadblocks. You start at the top, and build your clientele and network below you. By being an entrepreneur, you create your own blocks (or unblocks) to success rather than letting some male chauvanist do it for you! Interestingly enough, many Palestinian guys choose entrepreneurship for the same reason. They see working for a boss as constrictive and oppresive and they want to control their own destiny and give themselves a chance to get rich. Many work 80 hours a week, save up, and buy small markets or gas stations and build their empire brick by brick.

(6) Get more nitty gritty
Women can often be tempted to want to live the dream, rather than getting involved with smaller aspects of the business. There is a lot of analytics and nitty gritty tasks in business. You will not do well in business unless you learn to embrace more technical aspects like calculating profit margins, accounting, calculating opportunity costs, assessing the value of doing particular tasks, and more. Women tend to be more people oriented then number oriented. But, to do well in business, you need to be good at both even if you are always better at the people side of the business (without even trying.) As a warning, I would suggest against relying on outsourced staff that you hire for analytical work. They can easily pull the wool over your eyes and deceive you if you are not completely in control every step of the way and if you don’t understand the equations they are working with.

(7) Being in control
As mothers, women understand they need to be in control of their toddler. The minute you take your eye off them is the same minute they try to swallow something poisonous or jump off the porch only to await a ten foot fall into the bushes. Business is similar to babysitting. Most people you hire are not going to be smart or reliable. The minute you stop watching them or lose absolute control over them, you are finished. As a business person, you need to always be in control. I will not say that women are better or worse than men at being in control, but Chinese women excel at watching every move their assistants make which is why women are more powerful in China than in many other countries. If you are not in absolute control and able to simultaneously watch everyone who is working for you — you are through. So, think of it as glorified babysitting.

The BBB — a reliable organization or a farse?

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The BBB has been around for a long time and is in business to find “bad” businesses who do bad thing to their customers and expose the evil things that these bad businesses do. However, what happens in reality, the BBB helps angry customers slander legitimate companies who simply didn’t give the customer what they had wanted regardless of what the terms of the agreement were. The BBB doesn’t care about what is right or wrong, nor do they consider published company policies in handling claims. The BBB only considers how the customer feels no matter how logical or illogical.

We have many complaints because we don’t give people their money back if they purchased something from us and then changed their mind. My policies page clearly states that we do NOT give money back unless you purchased in error and got back to us within 24 hours. Once you have made a purchase from us, after 24 hours, the project is yours. If you don’t like it, perhaps you should write a complaint about yourself. I am not willing to entertain this type of nonsense unless I rewrite my policies. I also don’t want customers walking all over us buying, returning, buying and returning at great cost to our limited labor resources and patience.

BBB doesn’t care at all about what is fair. They are a one-sided organization that only cares about the customer, how they feel, what they want, and that’s about it. A legitimate Better Business Bureau would have a two-sided view as to whether business is being conducted fairly. They should look to see if one side is unfair to the other. If the customer is unfair to the business, the BBB backs the customer in its crusade to undermine the reputation of respectable and helpful businesses that do a lot for the public. It just doesn’t seem fair, and it is very clear that their only purpose in existence is to gang up on people without any respect to legitimacy of reason.

Getting Social Media advice from a cat

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We all know how intelligent cats are. They would show us their intelligence more often if they weren’t so busy with their busy napping schedule. But, did you know that cats are good at marketing? It makes sense. Marketing is like a tiger chasing gazelles in the plains of Africa. All of the same skills apply. You have to be good at watching, timing, strategy, and pouncing. You can learn a lot from watching a cat.

Identifying your target audience
Cats identify their target audience by using their powers of observation. They sit and study the market behind a camouphlage of tall grass. This is exactly what you should do as a marketer. Just go to a place with some tall grass, and bring it into your office next to the computer to get you in the mood. For social media marketing, some people choose followers, and others choose sources of followers. If you choose your followers one by one, you will spend all day on a few. As a marketer, you need to follow tens of thousands of people on social media. So, find particular sources of followers that will give you the highest quality of follower. In cat terms, find the best large field(s) or expanse(s) where your lunch likes to graze. If one large field is not good on a particular day, you have researched other ones, so you have a constant supply of social media gazelles to prey upon.

Licking Your Paws
It is important to take a nap after some hunting. Reflect on the activities of the day, and give your other cat friends a kiss. Down time is very important when you are a cat!

Sitting & Watching
Identifying your target audience requires a lot of sitting and watching. My rule is that if you retweet from a particular account and those tweets are popular on your account, their followers will be compatible with your account too. You might have to experiment with a few dozen accounts to find the right accounts to feed off of. But, knowing which accounts to feed off of at a particular time is another skill you need to learn from your cat friends. Basically, you want to find the account with the slowest running gazelles if that makes sense. Easy pickings. You want to start finding members that comment on your favorite account or share posts. They will be the most active if you bring them over to your account. Active accounts have the juiciest meat too as you will soon find out. Once you have eaten all of the accounts that are active and the most relevant to you, go to some semi-relevant accounts and get some active people there. Even an active member from a completely general category might be more valuable to you than a dead-beat in your exact industry.

Sharing Your Catch
Remember, cats are very sharing, especially with their baby kitties. Sharing also takes lots of watching as well which is a skill that cats excel at. Some people just browse around and share stuff. This is not a good approach. You need to first decide what category of post you want to share . If you want to post ten shares or posts per day, you should decide how many of each category you should post. I like to post one or two industry specific posts per day. Then, I like to do semi-relevant posts. Finally, I do many posts of common interest to try to expand my fan base. If I decide to post a photo of a cat (which works very well) I’ll look at 40 cat photos, and pick the best one. I don’t like to be too choosy, otherwise there won’t be any choices for next time. But, I don’t like to pick the first cat I see either. I pick the best of 40, and I generally get 20-100 likes if I post it on a large group. The other guys who just pick the second or third cat they see average only a pawfull of clicks.

Napping
After a busy day doing cat-style marketing, it’s time for a nap. Nighty night!

Do you work more productively from 1am to 5am?

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I have a friend who wakes up every day at 2am and works feverishly. He claims he gets his best work done in the wee hours of the night. I do exactly what my friend does except those early morning hours are before I go to bed. In the old days I used to meditate in those hours. I hate my sleep schedule because I wake up late in the day after more than half of the day is over. It makes it hard to do phone calls. But, on the other hand, I do my best work after midnight when the atmosphere is calm and there are no disturbances.

Keep in mind that disturbances include more than phone calls, emails, knocks on your door and noise from outdoors. The atmosphere has other types of interferences that are more meta-physical. When people are awake they create small particles with their thoughts which I call thought-trons. These particles are not formed so much as people sleep. It is more peaceful then because nobody is using their cell phones, lights, or thinking except in their dreams.

So, maybe it is time for a lifestle change. Maybe it is time to stay up later or get up early and do your focused work when others are sleeping. Want to be #1? You have to be different and excel where others fail, be awake while others are sleeping, and be alert while others are checking their text messages!

Good judgement comes from experience; Experience comes from bad judgement

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Hmmm. Yet another quote that uses circular logic which is the only type of logic that I enjoy. I guess the only reason the elderly have good judgment is that they have been burned so many times that they learned. Sure you can teach children right from wrong, but until they have a few really bad experience and suffer some really real consequences that they feel, they might never learn.

I remember the old days when I wanted to make money fast. I worked hard on my paper route and lawn mowing business. I saved up money and purchased a penny stock. It went out of business a few years later and I lost everything. It was after that experience I decided to be a lot more cautious about investing. Now, I have a very stable portfolio of stocks that are mostly the same that Warren Buffet owns. Sure, none of them are fast growth stocks, but they are stable, and I made a little money from them too.

In my business, I have learned a lot too. When I started many years ago, I thought that you just set up certain functions and they maintain themselves. I put a bunch of people on a directory and thought that I had a directory. I didn’t realize that I would have to continue giving 3000 free listings every year for the rest of my life which is very time consuming. What I did was to add 4000 all at once, and then do nothing for two years until the total head count on the directory got really low. Now, I have a monthly system of putting new people on the directory in the beginning of each month. My behavior now demonstrates my realistic and good judgement which arose from being an idiot in the past and learning from my mistakes.

But, what about your business? Do you learn from your mistakes or are you oblivious and keep making the same mistakes over and over without realizing? Try to learn from your bad judgment and refine your decision making skills as that is what defines a good business person. If you have made twenty wrong turns in the past, and now know the right place to turn, you are a business person. If your correct turn changes over time and you adapt swiftly to the change, then you are a real business person who understands that change is constant.

Just remember — the difference between a successful business person and a very successful business person is that the very successful one compares a much larger number of options and says “no” a higher percentage of the time!

How do female CEO’s rise to the top?

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Ambitious girls who hope to get ahead in business are often advised to take a particular path: Get a degree from the most prestigious college possible, and then get an MBA from a selective business school Finally, get a job from a higher level consulting firm or investment bank. From there it will be easier to be into the more prestigious positions and gain more influence and responsibility.

In real life, there is a very limited supply of big jobs. There are not that many large corporations out there and not that many three million per year CEO jobs out there either. Sure, it’s great if you can get one, but you will be competing against millions of others with exactly the same goal which puts you in a compromising position.

Surprisingly, most of the ladies running Fortune 500 companies did not hopt on the fast track right away. Many took modest jobs from the companies that they currently run — they simply worked their way up the ladder. Starting out in the mail room or as a customer support representative or intern might be the best way to get ahead. That way your skills and work ethic will be known to others in higher positions which is something a college degree just can’t convey.

Another interesting fact is that many of the women who are now CEOs have been working for the same company for decades. They did not job hop. As someone who runs a small business, I see how most people who work for me either slack off, quit, or argue a lot. It is virtually impossible for someone working for me to rise to a higher position in my micro-company unless they learn the ropes over the years and gain my good graces. If there were just one person who would just be steady and hard working for me, they would earn $100,000 per year, and that is without a college degree. They don’t even need to be that talented. I trust people who stick around and deliver consistent results, not some flashy newcomer with a fancy resume. I personally am a CEO of my micro-company. I only have a handful of people working for me. However, I average $150,000 per year just because I stick with it and try to master all of the skills that I need to. My education is nothing impressive as I have only a college degree in Chinese language and literature and no formal business training. Yes, the weekend classes in feng-shui helped me too — but, in mystical ways. It is no surprise to me that the women who got ahead stayed with the same company for years — like a marriage. Steady is definitely the way to get ahead in my book. But, try explaining that to millenials.

It takes longer for a woman to rise to the top in corporate America. For what reason I can’t say. But, the vast majority of them were promoted as long-term insiders while less than half of the men got to the top the same way.

Ambition is a fundamental difference between men and women. Women in their 20’s tend to be more patient with the idea of being at the bottom and working hard for an unappreciative boss while men are in a breakneck race to get ahead. I remember when I was in my 20’s. My male impatience hurt me more than anything else. I made rash decisions which were unwise as I look back into time. But, when women enter their mid-thirties, they often go through a midlife crisis. They lose their drive while men are just getting going. And then when women hit their mid-fifties menopause hits in and they lose even more focus and drive. I have seen this happen to so many women. As a youngster, I bought into all of the feminist ideology — I had no choice as I grew up in liberal Massachusetts. But, as an adult, I see how male biology and psychology is significantly different from women and that they are not our equals. They are no lesser than us, just designed for a different purpose — one that feminists will never accept in their quest to erase their femininity and become imitation men. Feminists are sexists as they don’t accept or respect the role that God game them as women — but, don’t tell them that I said that otherwise they’ll get upset and come after me!

Lastly, the women at the top rarely graduated from prestigious schools. They simply proved themselves in an evolving career path that led to the top. It doesn’t surprise me as my own personal career path as a man was not benefitted at all by anything I learned in school. Everything that I know that is valuable I learned from hard work, experience, and learning new things on the job over extended periods of time. Mastery doesn’t come overnight, and neither does being a CEO unless you start your own company and can be CEO on day 1 (which is what I did.)

How good are your analytics for your BPO company?

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Many companies specialize in analytics while others don’t know what that means. But, how good are your analytics for running your own business?

Call centers have many metrics and analytics to keep track of how long people wait on hold, how long calls take, if disputes can be resolved in one call, and more.

Large companies have analytics for inventory, systems integration, testing, and more. The result is more streamlined manufacturing at lower costs which translates into increased productivity.

But, what can your company do to use analytics? There are many things to keep track of at a BPO. Here are some that I thought of.

1. How long did you know a client before they became a client?
2. How many times did you interact with someone before they became a client?
3. How many people you interact with by email, phone or otherwise become clients?
4. How many clients who stopped using your service did so because service was slow or mistakes were made?
5. What are the fluctuations in labor use at your company week by week over a period of time?
That will help you determine how much extra labor you need.

6. What is your typical employee turnover rate.
7. How much training do you need to give an employee to get them to a particular level of competency?
8. What “special” requests do clients have? (or do you ignore this like most other BPO’s?)
9. Which of your employees have repeat clients and which lose you clients repeatedly?
10. What do the employees who stay say about your company vs. the ones who quit?

That’s all for now. Perhaps you can think of some other analytics.