Category Archives: Outsourcing Articles

Diversity and a country’s economy

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Diversity and a country’s economy

America is a bizarre country.  The majority of the population is white and has been around for at least five to ten generations.  Most blacks came to America in the 1700’s and early 1800’s. Then, there are descendents of immigrants from Eastern Europe, Italy, and other places whose ancestors came around the turn of the century (around 1880 to 1920).  Lastly, there is a huge new wave of immigrants from Latin America and Asia which became a huge population boom around the 1980’s and the population of their ethnic groups continues to grow in the United States whether the border is open or closed.

The sad fact is that Americans are incapable of doing most of the critical jobs which keep this country going.  If you visit hi-tech companies, you will notice that the majority of the workers are Asians, or children of Asians.  Very few people with lineage in America can handle computer programming, engineering, or other technically demanding tasks.  If you visit factories and farms that involved heavy or hard labor, you will quickly notice, that unassimilated Mexicans, Guatemalans, and a few Southeast Asians seem to often be the majority (or entirety) at many of these types of jobs.

White Americans are now complaining that they are no longer a majority in terms of the birth rate in America. However, without people from other countries and their children populating our country, our economy couldn’t function at all.

Our economy is very ethnically segmented to the point that it is ridiculous. You will see Gujarathi Indians managing a majority of Hotels throughout the United States.  South Indians and Chinese will be doing most of the programming jobs.  Mexicans will be doing a lot of the farm work, painting, gardening, and manufacturing.  Blacks are very prevalent in government jobs and sports.  Jews are dominant in the film industry, law firms, accounting, and the music industry.  In Los Angeles, Persians dominate the textile industry ownership. Gas stations are heavily owned by Punjabi Indians, Arabs, and other groups.  It sometimes seems that one or two ethnic groups is ASSIGNED to each niche in the economy, and without even one of the ethnic groups that makes up America were absent, that the entire country’s economy would grind to a slow and dismal halt.  On the one hand, having too many different groups creates a lot of divisions and discrimination. On the other hand, we would not be prosperous without this odd mixture of people.

If you travel to states where there are 85% or more whites, there is not much properity.  There is very little industry in white dominated areas like Montana, Idaho, Kentucky, Tennessee, etc.   States in the deep South are generally 70% white and 30% black, and they have very little going on economically either.  States like California, Florida, New York, Massachusetts, and a few others, that have a dynamic mixture of types of people seem to have thriving economies and are at the cutting edge of technological development as well. So, diversity is critical to America’s economic survival, but, what happens when diversity becomes the majority, and Americans with lineage here become an inconsequential minority?

What about the lack of Diversity in India?

INDIA is a country that has some diversity, but nothing like America’s.  There is a Hindu majority, and a Muslim minority which has a higher birth rate than the Hindus.  It seems clear that one day the Muslim population will outnumber the Hindus.  There are Sikhs, Janes, Parsis, Christians, and even 5000 Jews in India (most left to live in Israel recently).  But, these population groups are all Indian.  There is racial diversity in the sense that there are some very Aryan looking types in parts of the North and very Chinese looking types in Manipur and Assam. There is diversity in Caste, but modern day urban Indians do not do what their castes are supposed to do.  Most Brahmans don’t pray, most Kshetriyas don’t lead (or at least don’t lead properly), half of all Vysyas don’t sell anything, and perhaps the Sudras are still doing some actual work.  That is one out of four castes who is fulfilling their dharmic purpose in human existance.  But, beyond the superficial home-grown diversity, India has nothing like the diversity that America has.

Imagine an India with Asians. You would be able to get a REAL acupuncturist instead of the fakes that exist in most Indian metros.  You would be able to get real Thai or Chinese food, and not this fake Indianized Chinese food with soupy dishes and rice dishes that use basmati rice and too much pepper.  Imagine an India with a small population of white Americans.  White Americans would be a miracle for India’s middle management shortage.  The Indian economy would be revolutionized by just a few thousand Americans living there.  Imagine if India had people from other countries who started restaurants serving food from around the world.  Imagine if India had African-Americans who joined the Bollywood entertainment industry and shared their dance moves (Indians are borrowing these moves on their own by watching American videos in any case).  India would be five times as good if they had even a little bit of diversity.  Even if 1% of the population was a mix of foreign born people with something to share, it would be a miracle.

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Giving up control of your work

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Giving up control
 
When you outsource to an overseas BPO company, or even give work to another individual to do, you are giving up some control. They do the work their way, and when they want to.  I personally even have this issue when I give simple tasks to a new assistant. 
 
The issues can be various, but in order for a company to grow, they have to delegate tasks to responsible entities who can effectively take care of them in the long run.  Sure, the other company will do things their way, and on their time table, but if the job gets satisfactorily done, that is the bottom line. 
 
On the other hand, if you hire a company who you have to fire, or if they stop work, then you can get yourself badly behind schedule and in a real bind. 
 
However, the fact that your job is outsourced globally doesn’t make much difference from it if were given to the girl next door — except that the culture is different and the phone communication has time zone issues.  Companies are companies wherever you go, and a good outsourced one will be crucial to the development of your company’s growth.
 
Keeping metrics on how the new company is doing is hard. People work at their own speed, and the quality of their work can be very difficult to determine, especially with communication.  If you give a data entry job to someone, you can count how many forms they fill out in a specific time period, and what their error rate is.  But, with custom programming, how can you tell if they are fast or slow, good or bad,unless you are very experienced.
 
What if someone is doing customer service for you, how can you tell how good they are? You can ask the clients they spoke to how their experience was, and base your opinion on feedback.  If someone is doing sales, then you can look at how many sales they make, but what if they made sales by exaggerating facts about your service?
 
The biggest issue is really your comfort zone.  Learning to be comfortable having others do your work is critical, and finding the right “others” to do your work is the next hurdle.

My atypical lifestyle and ultra-efficiency

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My lifestyle and efficiency

I have a very nice lifestyle — I admit it.  I own my own business(es) and choose how I live.  Sure, I am virtually handcuffed to the back of a moving train in a sense. My businesses produce more work than I can handle and those I hire seem to not function without me babysitting them.  If I had time to babysit them I wouldn’t have hired them in the first place!  But, I attribute the lifestyle I have to my efficiency.

Those who work in crowded stressful office environments are in an environment that seems to me to be not unlike slavery.  The boss sees how many workers they can cram into a small and unimaginative space, and forces them to do repetative tasks all day long. The workers usually don’t get much recognition for any achievements they make, and don’t feel any connection to the future success of their company since they will most likely move on to another company in a year or two.  Managers just squeeze work out of these grunts and hard work is only rewarded by more punishment.  No wonder so may workers don’t care about their work.

My life is completely different and free.  First of all I choose my hours. I tend  to work weird hours, and lots of hours since I have too much work.  Since nobody can really help with most of my work, I realize that if I don’t work fast then I will never have time to have dinner or sleep!  But, if I make too many mistakes then I will have to repeat tasks and suffer the dishonor of having made a mistake.  So, I tend to make few mistakes to save time and aggravation in the future.  I can also go on short trips if I bring my laptop, so I often will drive a few hours away to go to meditation venues.

I used to have a furry orange cat who would jump on my computer desk and give me a kiss when I was lucky.  The minute I left my chair, she would jump on it and go to sleep in it since she knew that I had inadvertantly warmed it up.  Then, I would have to reason with her about how that was “MY” chair, and it belonged to me, and how she needed to sit in the other chair which was HER chair. To this day, I am still not convinced that felines understand the concept of ownership, but it never hurts to reinforce this idea verbally from time to time. If I were smarter, I would have adopted the strategy of warming up HER chair, so she would know where to sit, but unfortunately my computer was in front of MY chair.

I have a nice view out my window. I can see a variety of trees, species of grass, and a very attractive parking lot which I wouldn’t trade for anything.  I  enjoy the quiet and low-stress environment of being the only person — well at least the only “human” person in my workplace. I have a megascreen moniter for my computer so that I can open infinite windows simultaneously.

Additionally, when I walk outside, there is a cafe, and I know the people who work there. I can enjoy conversations about politics, religion, the economy and many other topics while I take a break from my hectic work schedule which sometimes ends at 3am Pacific Standard Time.

And lastly, since I own my business(es), I am the one who reaps the praise and financial rewards when I succeed.  If I work hard and make a monster out of my businesses, then I will be a multi-millionaire.  If I am lazy and spend all day drinking cherry mochas, I will palpitate my way into pauperhood.  My destiny lays in my hands, not some boss who is only exploiting me as an expendable commodity.

The heaven of my life is so different from the hell that others go through at work.  I think that bosses should consider rewarding star employees with private offices (having their own small and quiet room).  They should get some flexibility in their schedule too. A nice view of trees and grass works wonders for morale.  And having animals can really bring tremendous satisfaction in the work environment. Having a sponsered trip out of town from time to time would be worth it if you have a few overachievers who really deserve it. Workers will work more efficiently if they are appreciated with rewards and a great lifestyle.

Outsourcing Data Entry

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Outsourcing Data Entry
There are various issues involved in outsourcing data entry. Safety of information, boring work conditions, and the ability to hire specialized staff.

Security
By outsourcing data entry and data storage, you are opening yourself up to new opportunities and risks. What if the data entry company compromises you data and sells it (oh my god!). Or, what if your data is guarded with the best technology available to human kind with your new outsourcing company, but your data is not so secure at home with the mother company (hmmm). These are interesting points to consider. Any sensitive information has to be treated with the utmost of care. Servers need backups, and backups need customer service that is responsive, otherwise what good is it? Companies might seem good at first, and then a year later you might have a problem and it might take days to get a half-witted response from them about your critical data!

The main point is to pursue the issue of security of outsourcing data entry with a positive viewpoint: i.e. how can I put outsourcing on the table as an option to consider as a potentially more secure and better way to store and process data? If you are considering a particular company, its wise to ask as many questions about their security measures as possible and interview various employees to double check whether the information is really policy, or just a nice sounding story.

Boredom?
Data Entry jobs can be boring. I personally can only do two hours of data entry per day without wanting to take a three week vacation. If you have in-house workers do this, you have to deal with their boredom, attrition, perhaps even carelessness. By outsourcing data entry jobs, this problem gets transfered to a foreign country, far away. For all you know, they think its fascinating doing data entry and they can’t wait to go to work. Or maybe the work is boring, but their co-workers are fun, plus the samosas and chai served three times daily make the day pleasant. Work conditions are very different on the other side of the ocean.

Errors?
Its quite a job double checking everyone’s work, making sure they have a low rate of errors. In America, that type of work can be stressful. But, in India, there are many who like keeping tabs on others. Its part of the national culture in many ways. The job you hate might be a dream come true for someone else.

Attrition
Data Entry jobs might have high attrition rates. But, if someone lives in another country where this is their only means to make a decent living, they will be less inclined to quit on a whim. The job market in India changes so much, one year people will cut their left arm for a job, and a few years later, they will go job surfing and change jobs several times per year at great expense to the employer.

The Manila Bulletin stated on Aug 29th, 2010, that the attrition rate for data entry operations in the Philippines was only 14% which was lower than other industries. Attrition for data entry jobs might be high in America and India, but not in the Philippines.

Specialized Staff
A company that specializes in outsourcing data entry jobs can hire very specialized staff that a company who is not specialized in data entry would not be able to hire full time. Its a trend these days to focus on core competencies, and outsource the rest to other companies in your country, or in other countries. A company that specializes will also have the knowledge of how to hire the best staff since they know their business intimately, and less specialized companies wouldn’t be as sharp.

Pools of experts.
Sophisticated data entry companies will have a pool of experts who have an in depth business lexicon and technical know-how so that the company can easily deal with even the most challenging assignments. A company who doesn’t have the right mix of skilled employees, will stumble when faced with a similar data entry project.

Should you hire a domestic or foreign company?

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Should you hire a domestic or foreign company?
 
When you need a task done, it’s hard to know who to hire. It’s scary to think about hiring a company in a foreign country. What will they be like?  Will they cheat me?  Do they speak my language?  What I learned is that companies right here in the United States are very likely to cheat you, or have workers who don’t speak or spell properly in English.  Don’t base your judgment of a company based on location — get to know them!
 
Getting to know you!
Companies represent themselves in many ways. Some have a beautiful website, great sales staff, and many brag about the types of services they offer.  But, if you look more deeply you may discover a lot more. I suggest doing a lot of digging.  Some companies may have fantastic staff members for web design, but if you hire them for content development, they might only have one person who is multi-tasking. That one person might not be that great at content development. You need to get to know not only the salesman at the company, but the owners, managers, and whomever the employee is who will be working on your projects.
 
The wall of separation
Many companies like to keep their employees behind an impenetrable wall.  Let’s keep it impersonal, right? This might be a good thing or bad thing depending on what type of project you are working on.  If the workers are doing generic and repetitive tasks and are replaceable, then you might not need to get to know them.  But, what if you are working on a sensitive programming project!  It is imperative that you know the workers well if working on a sensitive project of any type.  If anything goes wrong, there will be a huge communication issue between you and the workers!  
 
To outsource or not to outsource?
This is funny, but I like to outsource certain tasks, while other tasks must stay here in America.  Why?  If I need direct communication with staff members, they have to be in California and they have to be friendly and willing to meet regularly with me.  I interviewed companies about an ASP project.  The companies here who said they did the work in-house turned out to be outsourcing the work to India.  They told me it would be a lot more expensive if I wanted to have regular face-to-face meetings with the programmers and that it would be “difficult”.  Hmmm, looks like they are hiding something.  Their workers are in Hyderabad, and that’s why it’s difficult to see them!  However, I found a good company that really does have an in-house programmer. They are seven hours away, but they are real, and the programmer is a great communicator.
 
Critical projects?
If you are working on work that is not so important, you can risk a newer company, a younger boss, and risk working with strangers in general. If something goes wrong, you won’t lose your business.   But, what about a really critical project? I would get someone who has been in business for a decade and who has staff who have a lot of experience who are not going anywhere.  Even if the company is overseas, a personal visit makes your work with them a lot safer and builds a psychic connection between you which is very important!

Conclusion
The bottom line is to hire a company that you feel very comfortable with no matter where they are.  Don’t let artificial national borders be barriers for your enterprise!

If you were Donald Trump, what would you do?

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Do you ever find yourself in tough business situations where you don’t know what to do. I have a very bizarre, but effective strategy. I like to read books by business geniouses like Donald Trump and Warren Buffet. Of course, everyone has a different opinions of the business brains of this generation, but these two are people who I admire for their thinking skills and refinement, not to mention common sense.

If you live in Asia somewhere, you might not know who are great business thinkers are in America, but it pays to go to the bookstore and read about them. Another great book is from ancient China — Sun Tze’s Art of War. You can learn a lot about war strategy here, and there are many parallels between business and war — especially if you do business with the type of people I do!

So, what about my crazy strategy. What is it?

Simply by putting yourself in the place of a mega-genious, you can pick up some of their genious. Does this make sense? It doesn’t, but it works none the less. If I pretend to be Donald Trump solving a difficult business equation, I will generally come up with a much more refined solution to my problem, than if I try to solve it by being my frustrated self. I picture myself being him, and thinking like him — I mull over complicated equations coming up with insights that he would have and opinions that he would have. I would say, “watch out for that — in the long run that could end your business relationship”. Or, I might say, “The price is right, but how much are you sacraficing in quality — is it worth it in the long run?”. Or, I might say, “This company offers great flexibility — you might have to sacrafice in other areas, but the flexibility is worth a lot”. Who knows what thoughts would come into my head by channeling into someone else’s consciousness.

So, next time you have a business decision or problem, just ask yourself…

If I were (insert name of great business man in your country), what would I do?

Outsourcers lose 80% of their prospects due to BAD communications

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This is just an estimate, but my experience leads me to guestimate that the average outsourcing company in India loses about 80% of their prospective clients due to not being READY when those prospects call or email. Most emails get ignored, and calls are either not answered, or are answered by someone too busy to talk, or too incompetent to answer questions.

Companies in America are better in this respect. They will have an uneducated receptionist answer the call and tak a message and MAYBE if you are lucky the manager will call you back when they are ready which is generally a time when YOU are no longer ready to talk to them. I will estimate that Americans lose 70% of their prospects by not getting back to people.

Do you keep track of how many calls your company gets and how many you miss? Do you assume that these people will call you back? If they have been refered to you or know you they might call back. But, if they are just “calling around”, then they will most likely not call back unless you have a web site that is so impressive that they feel that you are “the one”.

Can you put a dollar value or rupee value on the lost business that you incur through neglegence? What is it worth to you? Is it worth training someone who can answer a few questions? Or, are you simply too busy? Your company might be able to go from having 5 employees to 50 in a few years if you simply master the art of not missing calls from prospects, and other aspects of marketing.

Once you have mastered the art of not missing calls, then you can move on to mastering having an amazing website and networking skills.

Good luck! Oh, and by the way, I’m still waiting for you to call me back (hint-hint)….. (sometime in 2013 preferably — no rush, its not like I’m in a hurry).

Tata Consultancy opens plant in the U.S.

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On September 14, 2012, the largest Indian software company, Tata Consultancy, opened an office in Bloomington, a suburb of Minneapolis, where it already has 1000 workers. The new 50,000 sq ft software facility will house 300 employees, 150 of whom are new to this Indian software company. Tata is doing this in part in response to comments by U.S. presidential candidates that outsourcing is taking jobs from U.S. workers. Tata plans to hire 2000 more U.S. employees by March, 2013. Minnesota Governor Mark Dayton said that the successful Indian software company Tata will become a “very important employer” in Bloomington. With headquarters in Mumbai, India, Tata has had offices in New York City since 1979, with a total of 18 offices throughout the U.S. This Indian software company also does outsourcing and is known worldwide for business solutions. Its revenue? Over 10 billion a year–with a profit of 2.2 billion.

Tata will receive a $500,000 loan from the state of Minnesota, half of which will be forgiven if Tata creates 150 new software jobs that earn at least $27 an hour. As of June, 2012, this Indian software company had almost 250,000 employees worldwide, so adding a few hundred–to forgive $250,000 in U.S. loan dollars–is entirely do-able.

In 1981, Tata established India’s first dedicated software research and development center in Pune. This Indian software company now has 183 offices in 43 countries. Application development and maintenance are 45% of its business. In the area of outsourcing, Tata’s BPO is the second largest BPO company in India, with a facility in the Philippines. Tata also ranks as the world’s 7th greenest company, according to Newsweek. Tata made 24,000 offers to new graduates at various IT colleges in India, and plans to hire a total of 37,000 engineers by the end of 2012.

Discrimination is bad for optimizing your business

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Discrimination is bad for optimizing your business

In America, we are well aware of how wrong and harmful discimination is. We hear every day about how people suffer due to discrimination and how lives are ruined.  We hear all about the various legal battles in court that happen because a large company or university discriminates against someone on the basis of race. Minorities are not the only ones being discriminated against, as whites and Asian-Americans are discriminated against by affirmative action policies at universities and especially for government jobs such as post office, bus driving, and other jobs.  Although discrimination is prevalent, or perhaps rampant in the United States, at least we have been educated to know that it is wrong.  In other countries, it is common to discriminate without even a nanogram of remorse or discreetness.

If you run a small or large company, you need the best possible workers for all jobs.  If you have two applicants for a job, and one is a Kshetriya caste like you, and the other is a Brahman — you might be tempted to hire the person of your caste, even if he or she is slightly less talented at the job that you need him or her to do.  Lets say that you hire the person of your caste, and he only functions at 90% of the output that your other applicant could have.  You just lost 10% of your output, but your expenses remain the same.  If you are in a business where profit margins are thin, then you can not afford to lose even 1% of your gross productivity, or you might be in danger of going out of business.

Another more comical reason why you are benefitted by hiring people who are NOT from your community, is that you might have LESS in common.  If you have too much in common with people you work with, you will be tempted to spend all day chatting far too much, and your work will not be done with full efficiency.  Hire someone from a community that has as little in common with you as possible — to the point where there is nothing to talk about other than the weather — this way you will not chat at all, and productivity will be at an all time high. Anti-social people are great to work with.  They are no fun at all, and they will not join you for drinks after work, but you might get your best work done with them.

Another great hiring strategy is to hire people who don’t speak your language. Even if you have a lot in common, there will be no way to talk about it.  Communication will be very basic, and lots of work will get done.

On the flip side, if you hire great workers who are antagonistic to your clients because they don’t like the community your clients are from, then you will find that technical skills do not always make up for negative social interaction traits.

I had an experience with a company that did printing for me.  This company had workers of different races working there.  There were a handful hispanic guys there, two were very polite to me while two regularly gave me dirty looks and made rude remarks to me.  There was a black guy who was slightly friendly, but didn’t have too much to say. There was an Asian-American who was polite, but indifferent and not too friendly to me — not too friendly. I notice that the Caucasians at that company made an effort to be very friendly and warm towards me.  This example is sort of extreme, and unusual in my experience.  Did people treat me well or poorly because of the color of my skin? Or, were those people I encountered just individuals who are just being themselves?

So, if you want to get ahead in business, forget about hiring people who are the same race or caste as you, or “like you”, or who are “the right sort of person”, or “from a good community” whatever that means.  Hire people who get the job done best.  On the other hand, don’t hire super workers who treat your customers with contempt, or you might not have customers for long!

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Here is what Americans should really fear

Thinking of yourself as a global commodity

Offshoring & Outsourcing — why does it happen and is it worth it?

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Do you have a company that needs to outsource part of its busy work to another company to save time? It is hard hiring staff to do odds and ends, or busy work in America. Costs are high, people are lazy, and then you have to deal with payroll taxes, unemployment taxes, EDD, and more! What a pain!

The government doesn’t get it.
If they really want to stop all of the offshoring that is going on, instead of having RULES that stifle offshoring, they need to have incentives for INSHORING (if that is a word). All of these taxes, payroll rules, and minimum wages create high unemployment and make it risky to hire anyone. Labor laws make it difficult to fire someone without risking being sued for wrongful termination as well. If you combine all of these factors with the laziness and disrespect which is part of the modern American culture — a logical person will draw only one conclusion: Take it overseas — and fast!

In foreign countries, people ACTUALLY want to work.
I know this might sound hard to believe, but it is true, and I am an eye witness. People overseas might not have the work skills or communication skills that you want, but you can get lots of work done really cheap if you know who to go to and how to handle them.

Offshoring takes skill
Many Americans are afraid to outsource because they are afraid of what people in foreign countries will do with their work. This is a legitimate fear. There is an abundance of sloppy and unprofessional behavior. It can get so unprofessional that you will say, “What is wrong with these people?” frequently. However, if you find the right people who really want to work (sort through them), you will find that you can get work done at 20% of the cost, and often much faster than you could get it done here. In addition to needing skills picking a company, you need to know how to HANDLE them. I have taken many rick shaw rides in India, and you have to know all of their tricks and how to manipulate them instead of letting them screw you. Either you have to be a player, or you will get played. Overseas companies can be very unresponsive and uncooperative, not to mention sloppy. You need to know when to bribe them, when to threaten them, and when to pack up and leave them. It is a lot like how dating is if you live in a low income neighborhood. It is a jungle out there, so if you want to thrive, you need to know how to play the game.

Don’t fear foreigners — You can get screwed right here on domestic soil
The typical white American feels so comfortable with other white Americans and so uncomfortable when in a foreign environment. Your feelings have very little to do with reality. Sure, if your senses tell you that an individual is trouble, you very well might be right, but outsourcing is not something to fear — it is something to master. I have dealt with many American companies. Although they are more professional on the surface, they are notorious for not returning calls, not returning emails, keeping you waiting indefinately, and even outright cheating clients out of thousands. Remember: when you get screwed in India you get screwed out of Rupees (2 pennies per rupee). When you get screwed in America by middle class white Americans and you can lose thousands. The scale of proportion is very different and you can lose big right at home. People here cheat all the time. My personal experience is that you will get screwed twice as much in India as you will here, but the one time you get screwed here will be of a monetary value of 10x what you got taken for in India.

Basically, I recommend trying to do some outsourcing and offshoring. Start on a small scale and try some companies out until you find someone you like. If later on, they are too busy or become uncooperative, you can try some others out. In the long run, if you learn how to play the game, you will increase your profit margin in ways that you might previously have thought were unimaginable.

You might also like:

An emotional experience with a Russian outsourcing company
http://bpo.123outsource.net/2013/10/18/an-emotional-experience-with-a-russian-software-outsourcing-company/

Are you dealing with a broker or an owner?
http://bpo.123outsource.net/2013/09/16/are-you-dealing-with-a-broker-or-an-owner/

Ignoring your clients as a business strategy

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There once was a businessman.
Well, actually more than one businessman.
To be frank, more like 99% of businessmen meet this description.

Clients and prospective clients tried to reach him but never could.

Eventually those clients became frustrated because they couldn’t interact with him enough to get their projects moving forward. So, those clients tried to move on to other firms, but the same thing happened. The boss was too busy to talk to them. Some of the other bosses hired salespeople and customer service reps who were good enough to handle those clients. Some hired incompetent fools to answer their phones which just upset their clients and prospects.

But, our businessman who we refered to in sentence #1 had nobody help him answer the phone. He just ignored his clients. He thought they were a nuisance.

One day, his clients started leaving and sought greener pastures — they found other companies who would answer their questions without having to harrass them five or ten times just to answer a single question.

His clients left one by one.

One day he woke up in the morning and realized that he had no clients.

This businessman said to himself, “My life is so much more peaceful without these pesky clients. But, honestly, how do I get my pestulent landlord to go away. Now, HE is bothering me! All he talks about is money money money — where is the money — GET a life man!”

According to Indian spiritual philosophy. If you want someone to go away. Just IGNORE them like you would ignore an uninvited guest, and eventually they will go away. We use this philosophy while meditating. If unwanted thoughts come into our mind, we ignore them until they go away. The same is true for clients!

KPO Definition and Information

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KPO Definition and Information
 
There is another blog primarily about BPO:  it’s definition, and information about what type of specialties would be included in that category. KPO is a more advanced type of outsourcing that involves primarily research and analytics, although it could involve web technology, software development, accounting, legal work, and more.
 
 
KPO companies with a broader scope might get involved in legal research, patent research, document drafting, and litigation support, which are all specialties associated with the more narrow term LPO.  Financial research, and accounting analysis work are also common for KPO companies to take part in. A few KPO companies even get involved in India’s new growth industry which is pharmaceutical research.  However, the most common types of work that a KPO company would do would include market research, business research, business intelligence, data analysis, market segmentation, marketing strategies, etc.  A few firms even do content writing, and other types of technical writing.
 
123outsource.net has a directory of KPO companies that you can browse to find KPO firms in any part of the world.  We have a majority in India, but there are American, Filipino, Latin American, and European companies as well.  Additionally, we have a huge selection of global BPO, call center, data entry, medical billing, medical transcription, web design, software development and other specialties as well.  We currently have roughly 3000 listings of outsourcing companies and the number is growing at more than 100 per month!
 
Outsourcing KPO work to India is very popular, because you can gain the services of a very educated team of individuals for a fraction of the cost of what it would be elsewhere.