There are many BPO companies in India. New ones seem to sprout up like weeds. Unfortunately the quality of some of these BPO companies in India is not the best. However, on 123outsource.net, we have a variety of methodologies to identify companies that are a lot better than average.
Find a BPO on 123outsource.net!
If you do a search on 123outsource.net for BPO companies in India, you will find some of the better BPO companies. This doesn’t guarantee that they will be excellent, but for every company you find on our outsourcing directory, we have weeded out dozens. For better results, just check the regular search results page for worldwide BPO or Call Center. That way you can find the best companies in the world instead of limiting yourself to India.
What specialties do we recommend looking in India for?
Data Entry is cheap in India with rates starting around US $1.80 per hour. There are also decent medical transcription, billing and technical support companies in India. Web Design and programming services in India are also not bad. The key is to find the right company and not rely on generalizations about how good you think companies are in a particular country.
What outsourcing work should you avoid India for?
For inbound call center we recommend the Philippines or Central America. For lead generation, India has more aggressive callers while the Filipinos are smoother on the phone. For ERP programming, Russia has some huge and well reputed companies.
It is hard to say who you should hire in the long run, but our outsourcing directory 123outsource.net takes a lot of the work out of the process as we have eliminated most of the bad companies from our list and moved the mediocre ones to the bottom of the list. Those BPO companies in India or elsewhere in the world at the top of the list are the best quality that is currently available. So, if you don’t like them, you’ll have to hire your own in-house staff and figure it out yourself!
What is the best BPO work environment?
If you are running a BPO, Call Center, Data Entry outsourcing company, or other outsourcing firm, you need to be refined in how to manage your work environment. I had an interesting chat with a buddy of mine who runs a small web development company. He says that at many of the more successful American IT and marketing companies, everyone works in one large room, where the cubicles have low walls, so you can see everyone at a glance. This was an interesting opinion.
So, what is better, private cubicles, a room filled with desks and no dividers, or completely separate rooms? If it is up to me, I like a separate room, but if I am managing others, I like to be able to hear them faintly in the distance, so if they are telling a client the wrong thing, I can run in and intervene — but I get relative peace and quiet simultaneously. In the real world, my perfect environment is not so easy.
Are there studies that discuss the advantages of office set ups? I am reading on Wikipedia that having a bunch of people working together in the same large room is called an “Open Plan”, and contributes to higher noise, higher turnover, and stress. I can relate to that.
I’m reading another blog called The Good Work Circle that claims that many larger companies are getting rid of cubicles and adopting an open workspace office set up. The open workspace model was better for communiation and a sense of community.
I like the idea of a hybrid system for BPO companies, where you get your private space and quiet part of the day, but can have togetherness during other parts of the day.
Another factor is how cool the building is that you are working in. A really pleasant work environment for BPO companies might have high ceilings, art work, a pool table, a pleasant break room, and places to interact with others. If rooms are too small or efficient, then it might not be so pleasant to be in them. A good balance between space efficiency and coolness might win the game in the long run. It is good to not overlook the fact that many people just don’t care about how cool the building is while others who are more tuned it will really notice and just not want to hang around if the work environment is not up to their standards for coolness!
Since every group of employees is different, rather that reading a book written by an “expert”, why not listen to YOUR employees and see what they say about what they think a good layout would be! That way you please the people who you are stuck with, and can make the best out of it. And remember, BPO companies in India have a high turnover rate, so if you can make your employees lives better, the will stay around longer!
Who is using 123outsource.net?
The answer to this question is very bizarre. When 123outsource.net outsourcing directory was started, it was supposed to be a directory to help American and U.K. companies find Indian software and BPO companies to help them with their work. I figured that the majority of the clicks would come from India, the Philipines, and perhaps about 10-20% of the clicks would come from America. The findings are completely different.
The Arabian Gulf
Most of the companies who use our directory are looking for service providing companies in their own country. Filipinos are looking for Filipino companies, mainly call centers in the Philippines, and Indians are looking for BPO companies in India. Americans were slow to even query foreign pages for service providers which was a shock to my system. My whole business model was taken off track by zenophobic Americans. Our country is the most diverse on earth, so why are we resistant to look overseas for services? It is five countries in the Persian Gulf, namely: Saudi Arabia, United Arab Emirates, Kuwait, Bahrain, and Qatar that are using foreign companies the most.
We were not advertising in Africa much until quite recently. Kenya is now our 8th largest browser on our site. It was actually #3 for a while right behind the Philippines if you can believe that. It is such a small country, with not much presence in the outsourcing industry. But, I believe that they will grow to be prominent in the call center and BPO industry. People speak English well there and have good social skills. It is just that the economy and financial markets are so backwards there. The infrastructure and internet connections are really behind schedule in Kenya. But, over time things will change.
A bizarre happening
Our facebook is showing up on google more in it’s Korean version than its English version. Its very strange. When I look up blog posts, they show up on google in the Korean Facebook, but the actual blog entries are not yet showing up. Maybe in a few weeks they will start to show up.
Indian companies are using our site the most. They are hiring other Indian companies to do their back office work. Data conversion and data processing tasks are the most common. Surprisingly, the software page in India was going to be our most popular page, but it is actually one of our least popular pages. People are looking for data entry and call centers, not programmers. It is my belief that India will lead the world in programming one day. But, maybe today is not that day — at least not for us.
Looking for outsourcing jobs
It seems that a huge portion of browsers on our directory are looking for jobs. We get resumes sent to us all the time. We are creating a database where job seekers can enter their information and specialties. Maybe one day it will be a popular page for companies to search for prospective employees in their area. We’ll find out!