Tag Archives: bpo

Tata Consultancy opens plant in the U.S.

September 23, 2010 by 123outsource
Categories: Outsourcing Articles | Tagged , , , , , | Leave a comment

On September 14, 2012, the largest Indian software company, Tata Consultancy, opened an office in Bloomington, a suburb of Minneapolis, where it already has 1000 workers. The new 50,000 sq ft software facility will house 300 employees, 150 of whom are new to this Indian software company. Tata is doing this in part in response to comments by U.S. presidential candidates that outsourcing is taking jobs from U.S. workers. Tata plans to hire 2000 more U.S. employees by March, 2013. Minnesota Governor Mark Dayton said that the successful Indian software company Tata will become a “very important employer” in Bloomington. With headquarters in Mumbai, India, Tata has had offices in New York City since 1979, with a total of 18 offices throughout the U.S. This Indian software company also does outsourcing and is known worldwide for business solutions. Its revenue? Over 10 billion a year–with a profit of 2.2 billion.

Tata will receive a $500,000 loan from the state of Minnesota, half of which will be forgiven if Tata creates 150 new software jobs that earn at least $27 an hour. As of June, 2012, this Indian software company had almost 250,000 employees worldwide, so adding a few hundred–to forgive $250,000 in U.S. loan dollars–is entirely do-able.

In 1981, Tata established India’s first dedicated software research and development center in Pune. This Indian software company now has 183 offices in 43 countries. Application development and maintenance are 45% of its business. In the area of outsourcing, Tata’s BPO is the second largest BPO company in India, with a facility in the Philippines. Tata also ranks as the world’s 7th greenest company, according to Newsweek. Tata made 24,000 offers to new graduates at various IT colleges in India, and plans to hire a total of 37,000 engineers by the end of 2012.

Don’t expect to get paid more due to your GPS coordinates

September 19, 2010 by 123outsource
Categories: America, Of Interest | Tagged , , , , , | 1 Comment

Don’t expect to get paid more because you were born in a particular country. Americans feel that they intrinsically deserve more money for doing certain tasks. Americans also feel that because the cost of living is higher in the United States, that therefor, they should get paid more.The truth is actually very interesting. America is actually one of the most efficient countries on earth. You get more land per dollar than almost anywhere else on the planet. It is cheaper to purchase a house in Oregon than it is to buy an equally sized house in Pune. A laptop in America costs less than the same laptop in Mumbai. America is not more expensive, except for labor and healthcare. Additionally, an apartment in an expensive part of Los Angeles is $2000 per month for what you might be able to get in Tennessee for $350. Costs in America really vary, so we can’t generalize about what “costs” are in America.

Moreover, American workers typically produce a lot more output per hour than people do in most other countries. Countries like Norway, Japan, Korea, Singapore, and the United States produce a lot of output per-capita. People at Indian BPO companies typically get less done per hour and make more mistakes that require redoing the same task multiple times.

My findings are that many Americans merit more money for particular tasks than overseas counterparts because of better skills, more efficient output, and better communication skills. The fact that it is more expensive here has nothing to do with anything.

On the other hand, Filipino call center workers are nicer and smoother than their American counterparts and can get done roughly as much work as well. Over time, the Philippines has been gaining market share for call center business and their wages have not been going down. You are worth what you are worth, so leave your GPS coordinates out of it!

Your GPS doesn’t determine what our BPO is worth!

Tweets:
(1) Just because you live in America, it doesn’t mean you deserve to get paid more.
(2) Americans get paid MORE per hour AND the cost of land and food are LESS in the US too!

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Outsourcing Obamacare
http://bpo.123outsource.net/2014/01/14/outsourcing-obama-care/

Rates for Office Space around the world compared
http://bpo.123outsource.net/2013/12/19/rates-for-office-space-around-the-world-compared/

The BPO across the border

September 8, 2010 by 123outsource
Categories: America | Tagged | Leave a comment

Before the drug war in Mexico, it was popular for Americans to cross the border in search of fun, sun, good margaritas, tacos, and a generally good time. Unfortunately, if you go to Mexico now, you might end up being caught in the cross-fire. Mexico in reality has not really been safe since the 1950’s, but took a turn for the worse with all of the cartels causing so much trouble. Putting danger aside, let’s talk about the long term possibilities here.

The United States has a 1951 mile long border with Mexico. It is hard for workers to get visas to enter the United States. It is easy to get into Mexico. They don’t even check you when you enter the country. Imagine if outsourcing companies were set up right on the Mexican side of the border. You could import workers from India, The Philippines, The Ukraine, and anywhere else you want. Management could live on the US side of the border, but drive across every day to go to work, or stay in a short-term corporate housing situation.

There are countless places along this long border where there is an American city and a sister city in Mexico. San Ysidro, Mexicali, Yuma, Nogales, Brownsville, Laredo, and El Paso to name a few. The majority would probably be in Texas, but there are a few in other areas.

It might be very profitable in the long run to set up these types of operations. You get the benefit of American management and foreign labor, right within yelling distance of comfortable American metro areas! It is surprising that nothing like this has ever been tried to my knowledge. Maybe one day it will be tried. Keep in mind that this is not the least expensive way to create an outsourcing operation. Mexico is not the cheapest place for manufacturing, labor, or anything else (except for avocados). However, Mexico does offer the convenience of proximity, and a culture that is compatible with American culture (to a point), not to mention that their language is spoken by 10% of American citizens!

So, why not start a BPO right across the Rio Grande. It is worth a shot!

Tweets:
(1) Why not start a BPO right across the Rio Grande?
(2) Cross the border for a taco, margarita, or BPO outsourcing company w/a call center?

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Bringing back jobs to America. How ‘Bout the South Y’all?
http://bpo.123outsource.net/2013/12/16/bringing-jobs-back-to-america-how-bout-the-south-yall/

5 reasons you should have your company under one roof
http://bpo.123outsource.net/2013/10/04/5-reasons-why-you-should-have-your-company-under-one-roof/

Cebu Call Centers in the News

September 5, 2010 by 123outsource
Categories: Call Center, Philippines | Tagged , , , , , , , , | 1 Comment

Call Center Cebu News issues
 
Expanded Broadband for the Philippines
As PLDT completes its expansion of the domestic fiber optic network, Cebu’s potential as an outsourcing destination gets better and better.  Broadband costs could get lower too.  An increase in call center investments is expected to create many new jobs in the Philippines that will likely mean that the 60 BPO companies in Cebu could expand and that new Cebu call centers could arise.  The new network goes through eleven islands and underwater and is expected to ensure uninterrupted broadband coverage for the entire nation.
 
Asiatown IT Park
In addition to Cebu call centers, there is an Asiatown IT Park in Cebu which is the Philippines second largest concentration of IT industries employing an excess of 15,000 individuals.  
 
BPOs including Indian companies are outsourcing to Cebu!
Wipro, a Bangalore based company, set up a call center in Cebu in 2007.  eBusiness BPO is ready to hire 350 employees for its new headquarters in Cebu in December 2010.  Additionally, the Radisson Blu has opened a 400 room hotel in Cebu.  
 
Hoax bomb threat near Cebu Call Centers
There was a false bomb threat that lead to the vacating of a Cebu city Asiatown IT Park building.  An unidentified caller was the individual who made the threat.  Two K9 teams were unable to find any explosives.
 
To summarize, Cebu, in the Visayas region, is a major economic hub in the Philippines which caters to the call center and BPO industry. As time goes on, you can expect large businesses to be setting up branches in Cebu, especially if they need to have a high quality call center.

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India and China compete for outsourcing revenues