Tag Archives: Call Center News

Call Center Manila News

Categories: Call Center, Philippines, Popular Posts | Tagged , , , , , , | 2 Comments

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Call Center Manila News
Manila Call Centers are expected to grow in total revenues due to grow due to increased internal demand as well as increased outsourcing revenues.  Additionally, Indian companies are now outsourcing jobs to Filipino call centers.  The continued recovery of the global economy will also help to fuel growth.  According to abscbn news, Filipino call centers could have total revenues in excess of over 7.38 billion dollars which seems like an optimistic figure considering that total revenues were less than six billion this year.
CCAP’s president claims that 350,000 currently work at Filipino call centers, many of which are Manila call centers.  India only has 330,000, and the Philippines has taken the lead over india in call center revenues this year.
Additionally, Manila call center employees are reported to be having less regular mealtimes, and indulging in an excess of caffeine, fast food, and alcohol.  A study indicatd that Filipino call center employees skip many meals.  40% skip breakfast (the most important meal of the day), 20% skip lunch, and 16% skip dinner.  The most popular foods included fried chicken, chips, fries, and burgers in that order for Filipino BPO workers.  Coffee consumption was 2.3 cups per day compared to the national average off 1.7 cups.  Filipino BPO employees also prefered drinking to partying or other leisure activities.  It looks like the lifestyle of a Manila call center staff member needs to be more health conscious and less stressful.  Maybe a walk in the park would be good!

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Cebu Call Centers in the News

Categories: Call Center, Philippines | Tagged , , , , , , , , | 1 Comment

Call Center Cebu News issues
Expanded Broadband for the Philippines
As PLDT completes its expansion of the domestic fiber optic network, Cebu’s potential as an outsourcing destination gets better and better.  Broadband costs could get lower too.  An increase in call center investments is expected to create many new jobs in the Philippines that will likely mean that the 60 BPO companies in Cebu could expand and that new Cebu call centers could arise.  The new network goes through eleven islands and underwater and is expected to ensure uninterrupted broadband coverage for the entire nation.
Asiatown IT Park
In addition to Cebu call centers, there is an Asiatown IT Park in Cebu which is the Philippines second largest concentration of IT industries employing an excess of 15,000 individuals.  
BPOs including Indian companies are outsourcing to Cebu!
Wipro, a Bangalore based company, set up a call center in Cebu in 2007.  eBusiness BPO is ready to hire 350 employees for its new headquarters in Cebu in December 2010.  Additionally, the Radisson Blu has opened a 400 room hotel in Cebu.  
Hoax bomb threat near Cebu Call Centers
There was a false bomb threat that lead to the vacating of a Cebu city Asiatown IT Park building.  An unidentified caller was the individual who made the threat.  Two K9 teams were unable to find any explosives.
To summarize, Cebu, in the Visayas region, is a major economic hub in the Philippines which caters to the call center and BPO industry. As time goes on, you can expect large businesses to be setting up branches in Cebu, especially if they need to have a high quality call center.

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