Don’t hire an employee, hire 5 and keep the best one!

Categories: Hiring & Firing | Tagged , , | Leave a comment

Smart companies realize that their strength depends on having great workers. Good workers don’t grow on trees though. Good people normally already have a job. Those looking for work are usually not the best workers, otherwise they would be already employed. If you sort through the bunch, you find a few good ones — or ones that you initially think are good. But, you don’t really know if someone is good unless you have seen them work for a few months through good times and bad.

You can not see how well a marriage would work after the first date any more than you can see how an employee would function after the interview. In an interview they tell you what they think you want to hear.

So, it is good to try a few people out with the intention of getting rid of most of them. Of course, MAYBE you could keep two of your newbies if you loved them so much.

Do you ever ask yourself:

What would I do if I were Donald Trump?

I believe that if you ask this question to yourself regularly, you will tune into Trump’s consciousness and become a much better businessman. I have seen Trump on his TV show “The Apprentice”, and he takes business to a very sophisticated level. He seems to think of everything and can see all of the angles while the rest of us are just in a very deep fog of confusion.

I can try to guess how Trump would handle this hiring situation. He might initially interview two dozen people and pick six contestants. Then, he would have them work on test projects to see how they functioned. He might have them work in small teams to see if they worked well with others. He might analyze their final work and then ask more questions and assign them a grade of some sort. If you didn’t do a good job, then he would definately point at you and say:

“YOU’RE FIRED”

I love it when he says that!

Do you put your new workers through a few tests and tribulations and then subject them to analysis?

Are you even paying attention? No? Well, that is how you end up with lousy workers that cost you your reputation. It is your own fault!

You might also like:

Steve Jobs watched his programmers carefully, so should you!
http://bpo.123outsource.net/2013/10/10/steve-jobs-watched-his-programmers-carefully-so-should-you/

To micromanage or not to micromanage, is there a question?
http://bpo.123outsource.net/2013/09/13/to-micromanage-or-not-to-micromanage-is-there-a-question/

Would you pay extra to have a better employee?

Categories: Hiring & Firing | Tagged | Leave a comment

Many companies are simply cheap. They want to save a little here, and save a little there. Let’s get office space in the worst part of town and save a few dollars. Let’s hire some workers that don’t charge much, so that we can keep our costs down. If your office functions and nobody minds being in the ghetto, then go ahead! Never mind what type of feng-shui your office will have, and how that will effect your future — you are saving a few bucks and that is what matters (for now). If your workers get the job done for less, that is great.

But, in the real world it is not always that simple to just pay less, and save a few dollars. You usually lose something when you pay less, unless you really know how to scour a market, or are really lucky, or blessed. I personally love the art of market scouring. Some people scowl at the art of scouring, but it is a critical task to have in the labor commodity business. The problem is, that when I assess a company’s value to me, it takes months to find out, and the equation is very complicated, and always seems to change over time. Whatever company I liked in September seems to be on their bad behavior in October and vice versa!

Paying a little more also doesn’t guarantee anything. There are plenty of people who charge a bundle who deliver unsatisfactory service. So, what is the secret?

Billionaire investor Warren Buffet looks for the intrinsic value of a company before purchasing shares of stock in it. When I invest in labor, I look at (try to look at because it is deceptive) the intrinsic value of a worker. I look at the price last since it is deceptive. Prices are hourly, but I don’t know how much they get done in an hour, and how good the output will be.

Advice: Look at the value of a prospective worker before you look at anything else.

If you find someone who is so good that they will be like a magnet attracting clients, your company will probably grow even if your sales department is missing a few screws (and perhaps bolts as well). You will also keep your clients very happy if you have someone good. What client will want to leave when they are getting the best service in town?

I personally have many people who I work with who offer outstanding service to me. I do not leave them. I stay with them for years or decades . Sometimes I have to go through a lot of people to find those good ones, but when I find quality, I stick with it.

Advice: When you find your star employee, offer them more than what you would offer an average or underaverage employee.

If you have amazing staff, your business has a big chance to grow. If you hire lousy staff members, they could put you out of business in a few years — slowly. Be careful. Your company is only as good as your worst staff member.

You might also like:

The 2nd interview: why is it so important?
http://bpo.123outsource.net/2013/09/02/the-2nd-interview-why-is-it-so-important/

The emailed question technique as a hiring technique
http://bpo.123outsource.net/2013/08/30/a-hiring-technique-similar-to-2nd-interviews-the-emailed-question-technique/

6 strategies for growing your outsourcing business fast

Categories: Marketing, Semi-Popular | Tagged , , , , , | Leave a comment

In real life, growth is partly in your control and partly based on luck, and market conditions. What I learned from looking around is that most companies don’t grow because they have a failed growth strategy. Here are some simple ideas that can help your outsourcing business or offshoring business take off!

(1) Have labor resources
To attract new clients, you need to have some sort of exposure such as a well promoted web site, advertisements, or agents. But, if you don’t have the labor resources to get work done, then you will lose your new client as quickly as you got them. So many American companies are so stupid this way. They go to great efforts to gain new clients, and then don’t fulfill deadlines and lose the client within 30-90 days. Gaining new clients is hard, not to mention expensive. Make sure you retain them. Now, having labor resources is not the same as having quality labor resources. If your workers are all incompetent, that is even worse than not having resources at all. If not all of your staff is smart, make sure that the few who are smart, are regularly watching and inspecting the no-so-smart people’s work like clockwork. Otherwise you can not retain your clients. Having labor resources is key, but they need to be well managed too, otherwise you can not grow your business. Unfortunately, having more labor than you have clients means that you will be paying salaries for people who are not always busy. That is the cost you have to pay for growth.

(2) Give it away?
I just read a blog about a very successful African American. He was asked how he became successful. He responded that he had popular products and just gave them away in the beginning. He was not greedy for money. He gave lots of samples and free stuff to others, and gained the favorable opinion of many future clients. If you give something of quality away, people will get to know you and your company. Most people prefer to do business with someone they know. So, if they can get to know you for free, you will have a very fast way of acquiring clients — at a cost to you. But, how much is the cost to you if you give a little away to qualified prospects? I would screen them to see if they are worth giving a free lunch. If they seem like they have a good chance of being long term clients, then give them something for free, or at least give them some very flexible terms in the beginning. Most companies alienate prospective clients simply by being to rigid in their contracts and terms.

(3) Have a branch office in America
Many Indian software companies and companies from Belarus have an office somewhere in America. This means they are on the same time zone as prospective American clients. It also means that you have an American phone number, and people who speak good English. Americans will trust you more if you have one of your feet on American soil. Having an American office comes at a huge cost, but it can result in fast growth of your operation too. If you can’t afford an office, you can start out with an independent agent who gets a referral fee for introducing business to you.

(4) Have a well optimized website.
Many companies particularly in Gujarat show up all around the world. If you need a programmer in New York, Moscow, or Canada, companies in Gujarat will show up. If you want to get clients, you need to be visible wherever people are looking. If people find you everywhere, they will remember your company name.

(5) Do overflow work for American companies
Most companies in America have a labor shortage. It is hard to find good help in America these days. Many companies might be willing to use your services if you offer very reliable services at good prices. You can get large quantities of work fast this way. But, don’t screw up, otherwise you lose your relationship permanently. Watch your quality control, because you ruin their reputation if your staff makes any mistakes.

(6) Call people with websites
Have someone who is smooth talking call people with websites around the world who speak your language. Those website owners might need database programming or web design. If you get to know them without trying to push your service down their throat, they might not mind talking to you. A pushy salesman will get hung up on. But, if you just call to talk about what their needs are without being aggressive or trying to sell them anything on the first phone call, you might win their affection. Listening is more important than talking on these types of phone calls, and remember to avoid being desperate. You are there to casually chat and see if you can help them — don’t behave as if you are begging for a job. And remember, a little small talk goes a long way with Americans!

Good luck!

You might also like:

If someone doesn’t need your services today…
http://bpo.123outsource.net/2013/10/15/if-someone-doesnt-need-your-services-today/

Gaining market share or gaining the type of market share
http://bpo.123outsource.net/2013/07/18/gaining-market-share-or-gaining-the-type-of-market-share/

How to sell like a pro — what exactly do they do?
http://bpo.123outsource.net/2012/06/25/how-to-sell-like-a-pro-what-do-the-pros-do/

The concept of lower-middle management
http://bpo.123outsource.net/2012/08/01/the-concept-of-lower-middle-management/

If someone doesn’t need your services today…

Categories: Marketing | Tagged , , , , , | Leave a comment

If someone doesn’t need your services today, they might need you tomorrow!

Don’t be too upset if a client doesn’t need your BPO service today. They might have someone else, or just not have any work to do. But, if you stumble upon people who need one or more type of outsourced services in the long haul, they might be worth chatting with. The key here is to be casual during your initial phone call, and perhaps making very carefully phrased suggestions.

The mistake Indians make selling their BPO services over the phone is that they are often careless, pushy, or desperate sounding. This doesn’t work. The higher level salespeople in India are smooth talkers. They are cool, calm, knowledgeable and collected. Learn to be cool as a cucumber. Remember — you are not attached to the results of your phone call, you are just interacting and seeing what people need.

How to make suggestions
Be careful making suggestions to prospective clients. Let’s assume you are on a phone call with a prospect who doesn’t need you now, but perhaps they might need you in a year. It is still worth talking to them. Talk very nicely and try to be helpful, but not too helpful, because that is being pushy.

Have you considered adding xyz software to your site?
We noticed that your coding might be cleaner if it were divided into smaller modules, but it is not a huge issue. It might be easier to read if it were segmented.
The graphic design on your home page looks nice. How often do you redesign it?

These are gentle questions and suggestions. You are probing the prospect to see what their needs are without shoving your BPO service down their throat. Remember, if they have a pleasant chat with you and find you to be a reliable source of knowledge, they might consider you next time they are in the market. Humans tend to want to work with someone they either know, or have had more contact with in the past.

The next step is to follow up by email. If you exchange emails from time to time, or if you send “we just wanted to say hi” emails every four or five months, people will remember you. Sending emails to strangers doesn’t work, but if you call first, and then email someone who likes you, they will be likely to read and save your email. If you stay in touch with people, there is a chance they will use you in the future, or refer you to a friend. On the other hand, if they either don’t like you or are not impressed by you, you will just be annoying them. If someone from your company interacts with prospective clients, choose someone who is a smart talker who is cool as a cucumber!

You might also like:

Social media: Promoting your products with humor and information
http://bpo.123outsource.net/2013/05/28/social-media-promoting-your-products-with-humor-information/

The future of marketing is information
http://bpo.123outsource.net/2013/06/01/the-future-of-marketing-is-information/

“I refuse to sign”: International Contracts to Watch Out For

Categories: Management | Tagged , , , , , | Leave a comment

Many business people accept the idea of a contract as a given. Sure; you are buying a service, so you need a contract, right? In the case of outsourcing to a foreign country, this seems to be even more of an assumption.

Here’s a question: if you do not know the company at all–except for a few references on the internet and a phone conversation or two– how do you know that signing a contract will head off any problems? And how will the contract work if you are thousands of miles away? Finally– what will you do if you actually need to consider litigation at some point?

Recently, before doing business with an IT company overseas [it was in Russia/ I thought it better not to say where], a U.S. company refused to sign a contract. Why? The IT firm required this preliminary contract just to be able to negotiate with the U.S. company and provide any details about pricing and terms and actual contracts! The U.S. company refused to sign. This idea of a preliminary contract was not a good sign: it indicated that the IT company was highly suspicious and unfriendly, had had several bad experiences communicating with or working for foreign companies, or was either burned out or inexperienced. In short, they did not want to do the work of finding out what the U.S. company needed or working with them on a trial basis for even a small paid project first– without a contract–so they could all get to know each other. If you find out at the very beginning that this is how a company operates, it is a blessing…but don’t think it will get any better because you sign a contract. Run, don’t walk, and find another company–no matter how friendly the sales people seem up front.

Another scenario: an IT company in India wants a U.S. company to sign three separate contracts before any serious conversations about work can begin. One is a “Master Services Agreement” that describes how the three contracts work, includes warranties, obligations…and an entire section that suggests what part of the client’s website might in fact be the intellectual property of the company creating or working on the site. This master contract by itself is daunting, but the combination of the three contracts (including a SOW or scope of work, plus a mutual non-disclosure agreement) makes the relationship–before it has even begun–a maze of unpleasant twists and turns, unknown obstacles, and hidden agendas.

Consider this advice from www.answers.onstartups.com:

Enforcing a contract where the parties to the contract are from different countries is very difficult. The reason is that even if you win from a legal perspective, you still need to collect damages, and in order to collect damages you probably need to file suit in the country of the other party. (enforcing international agreements, 2011, http://answers.onstartups.com/a/27846)

In other words, with any contract, you need to know ahead of time what court has jurisdiction over that contract; this must be agreed in advance. Otherwise, it is just a friendly understanding between business associates, not an enforceable legal contract. The commentary justly concludes:

Even if you get over that hurdle, and you win the lawsuit and the court says that the defendant owes you $1 million, you have to be able to collect that money from the defendant. If the defendant does not have any assets in the U.S., then the only way to collect money would be to sue the defendant in a country where the defendant has assets, and that country may not honor the judgment of the U.S. court. In summary, if you have a contract with a party in Timbuktu and that party breaches the contract, you should just write it off and move on because the likelihood of collecting any damages is minimal. (http://answers.onstartups.com/a/27846)

In other words, an international contract may end up being just for show, a club held up in the air to convince you the company has clout. It is at best a power play by the outsourcing company, and does not often benefit the client as much as it benefits the outsourcer. Unless it includes statements that benefit your company, it is a bad start to a business relationship.

In my experience, it is whatever is left out of a contract that invariably becomes the problem. Remember, the contract specifies what service you are getting, for how long, and some liability issues. But the contract does not often control who will be doing the work, and how efficiently the work will be done. It is rare that an IT company will give you a contract that protects your interests as well as it protects theirs. You also don’t know if they are really giving you as many hours as they bill you for.
If you must sign a contract, be sure you have the ability to add or change certain parts, including the level of workers they give you and the quality of the work: be sure these statements are adequate. But you have to let them cover themselves, or they will not work for you. If you refuse to sign a contract, they will most likely not do any work for you at all.

If you are outsourcing, be prepared to think hard about the details of any contract and ask hard questions like ‘Why should I guarantee the hours of work I am giving you–if you can’t guarantee the quality?’ And—if you ask this kind of question ahead of time, you will find out enough about the company so that you will get a better idea of whom you are dealing with, how they really do business.

Ultimately, that is why, if you outsource, you may want to go to the country to meet them…and then be prepared to lose everything you have already put into the relationship. If you find you do not like how they do business, there is no use pursuing a business relationship at all.

In other words, agree on scope of work, penalties and incentives… and try to make a preliminary “contract” or agreement by email, but suggest that you make the contract informal until you have had a chance to work with the company for a short while. If a company will not allow you to have any input into how the relationship will work, and will not do a paid test project for you without an extensive legal contract, chances are that signing a contract with them will not lead to results you will be happy with, and you will save yourself a lot of grief and money if you Just Say No.

You might also like:

Pre-contracts for outsourcing: before the real contract!
http://bpo.123outsource.net/2013/09/09/pre-contracts-for-outsourcing-before-the-real-contract/

Using contracts to get more clients for your call centers
http://bpo.123outsource.net/2013/04/05/how-to-get-clients-for-call-centers-contracts/

I love giving outsourcers a cash tip

Categories: Of Interest | Tagged , | Leave a comment

I am not the most generous guy in the world.
I have never been known as a big tipper. But, sometimes I will hire someone who is just such a pleasure to work with that I want to give them a cash tip. There have been social media managers, programmers, web designers, and other BPO service providers who were just so good, and also reasonably priced, that I wanted to give them a little more than what they asked for. It makes me feel happy when someone is good enough to tip. Unfortunately, less than 10% of the people I have hired are tip-worthy! But, let’s be positive and look on the bright side!

Give more get less?
Many business people just want to ask for more and deliver less. In theory this leads to higher levels of profits. But, what if you do the opposite and deliver more while maintaining a more modest profit margin? If that is the case, you might get tips of a few hundred extra dollars if I hired you. Sure the tip doesn’t amount to that much, but everybody is happy when a cash tip is exchanged.

Growth!
What is more predictable that you will gain if you deliver more without asking for more is quite simple — more clients, more client loyalty, more referrals, and business growth. It is hard to grow a business these days. My business took 12 years to grow from being just me to having two assistants, a social media manager and a part time programmer. That is 3 full time and 2 part time people. I never tried to grow overnight. I am in a niche market where growth potential is not easy. I should be happy just to maintain my lead in the industry with no growth at all. But, if you offer great service at a reasonable price, your business will grow in the long run. Sure, there are market fluctuations, problems with employees and other temporary issues. How fast you grow is not guaranteed. You can not control a lot of these factors. The point here is to do your part in the equation which is to do great work and let nature take its course.

Lord Krishna advises that we should take correct action without an attachment to the results!

Although you might not get an actual cash tip if you do great work, you will get appreciation and growth which is just as good.

You might also like:

Make them feel the pressure subconsciously
http://bpo.123outsource.net/2013/05/20/making-them-feel-the-pressure-subconsciously/

What is your management style?
http://bpo.123outsource.net/2012/02/02/what-is-your-management-style/

How to get clients for your call center – have your sales staff work American hours!

Categories: Call Center | Tagged , , | Leave a comment

How to get clients for your call center – have your sales staff work American hours!

It is commonplace for call centers to have their callers working an American schedule when they are located in Bangalore, India or Makati City. But, is your sales staff working American hours too? Or do you make it like pulling teeth to be able to actually speak to someone. Running a call center is a lot more complicated than running other types of businesses because the work is very time sensitive. Calls can only be made during particular windows of time.

We call call centers, but they don’t answer
My only question is, how can you be a call center when you don’t even answer your own phone? Maybe you should hire another call center to answer your calls so you see what it is like hiring someone like you! We had to call time after time after time only to find out that the manager only works a few hours on three days a week. What a pain in the rear.

Sales calls do not come all day long.
Sales calls come when they come. But, if you are not there when the calls arrive, then you will probably lose a new contract. If someone cannot reach you, they cannot do business with you, even if you came highly referred. It is sort of like waiting for the train in India 30 years ago. You don’t know when the train will come, but if you are not at the station, you won’t catch it! You might need to train multiple people at your company how to answer basic sales calls. That way you can keep prospects interested in your company while they wait for the manager to get back to them with final answers to questions about the initial contract. In the mean time, they can get answers to questions such as: how many employees to you have, what your specialties are, what typical contracts are like, etc. Everyone has different questions, but training a handful of people to answer basic ones can go a long way!

You might also like:

Better training will get you more clients for your call center
http://bpo.123outsource.net/2013/10/05/how-to-get-more-business-for-your-call-center-better-training/

Professional web sites will attract more clients to your call center
http://bpo.123outsource.net/2013/09/22/how-to-get-clients-for-your-call-center-professional-web-sites/

If you do outsourcing, your programmers need English

Categories: Outsourcing Articles, Popular on Google+, Semi-Popular, Software Development | Tagged | 1 Comment

Many programming bosses think that their programmers don’t need to interact with clients. They don’t like dealing with human beings in any case, right? This is true. Programmers have a particular gene that scientists have isolated that is responsible for antisocial behavior. It is the S3427 gene. It causes people to not be physically capable of picking up a phone and dialing 10 digits, or sending an email on their own initiative. It is a most interesting gene, and so many people have it. But, sometimes the client needs to be able to interface directly with a programmer, especially for more complicated projects.

Many programming companies have a “project manager” who is someone who flakes 90% of the time and doesn’t really supervise anything, not do they double check anything. Clients are forced to relay their question to the project manager who asks the programmer who gives the project manager an answer who relays the answer to the client. There is double the quantity of communication, triple the aggravation, and quadruple the miscommunication. If you are talking to someone, you should talk directly to them, especially if it is complicated.

But, if you hire people in India, the programmers typically don’t know English. So, how do you work with them? You can find people who know a little English, and hope for the best. Or, ideally you hire people who really do know English. After centuries of British rule, you would expect more people to know English, right?

The bottom line is:

If your .net programmers don’t know English, you will encounter a lot of problems outsourcing to English speaking countries. Why not hire people who know English, and then train them in good communication skills?

You might also like:

Customer service is what Americans want
http://bpo.123outsource.net/2013/09/12/customer-service-what-americans-want/

A special economic zone for insourcing in Oklahoma
http://bpo.123outsource.net/2013/09/04/a-special-economic-zone-idea-for-insourcing-in-oklahoma/

Steve Jobs watched his programmers carefully — so should you!
http://bpo.123outsource.net/2013/10/10/steve-jobs-watched-his-programmers-carefully-so-should-you/

Hiring people with a good attitude does wonders!
http://bpo.123outsource.net/2013/07/09/hiring-people-with-a-good-attitude-does-wonders/

How the U.S. Can Survive as a Nation:

Categories: America | Tagged | Leave a comment

The way things are going, it looks as if the U.S. will either default on its debt because of disagreements in Congress or will keep raising its debt ceiling, eventually getting to the point where it can no longer pay–sometime in the next twelve years. Putting aside late fees and annual fees, the minimum payments will be more than the government can afford, and the U.S. government will be forced to default.

If the government does default, creditors will be unwilling to lend money to the U.S. Also, all of the money U.S. citizens put into Social Security, for example, they may never see again, and all kinds of federal funding (schools, prisons, veterans’ pensions) might not exist. The citizens of the U.S. will suffer to a greater or lesser extent depending on how effectively the government deals with the situation. One way or another, the issues being decided because of the U.S. government shutdown are not light and transient, and will affect us positively or devastatingly for the rest of our lives.

If the government folds or becomes insolvent, there will not be a national military, Social Security, or national food safety and regulatory agencies: the states will have to fend for themselves. Larger states like California or Texas will probably be able to manage, but how will smaller states survive? What would we use for money, and how would “the Fed” be regulated? There are so many disturbing variables. The states might still band together to create military alliances or military organizations, but we might have 50 separate states with no official central government forcing them to act as a whole. The U.S. might not be a nation as it is today.

The Alternative?

The U.S. government learns to live within its means, and, over three decades, we could balance the budget, pay off all our debts, and develop savings. To accomplish this, the government would need to become more of a regulatory agency and less of a financier.

The three biggest national expenses for the U.S.– the military, prisons, and the debt:

The military would have to be cut by 80%; the U.S. might have a military base in Kuwait and Cuba, but other foreign bases need to be dismantled or drastically reduced. The military should be for defense purposes, not to control the world. If countries are willing to pay a portion of the expense to have a U.S. military base in their country, fine. The U.S. would have only what is necessary to protect itself and its interests. This way, the U.S. could afford to pay off its debt–currently $16,749, 632, 792,721.39.

In the military, everyone would be a volunteer, and everyone would be paid based on what they were willing to do. What is a human life worth? It depends on the market rate. If some were willing to go to the front lines in a hot war, for example, those enlisted men would get paid more. Furthermore, a country would have to pay the U.S. for the U.S. to have a military base in that country (with the exception of Kuwait, for example). If they want protection–let them pay for it, at least a percentage of the cost. Other countries would pay for the U.S. military–if they wanted America’s help.

U.S. Prisons

According to a 2012 CBS news report, the United States accounts for “about 5 percent of the world’s population, but we have 25 percent of the world’s prisoners.” Over 2.4 million people are in prison in the U.S.–despite the fact that the crime rate has dropped by over 40% in the last 20 years. Why so many in prison? A response to drug use and urban violence in the 1970’s. Does the current prison system decrease the drug problem and make our society safe enough to justify its existence? The cost? Between $40,000 and $60,000 per year per inmate.

In order to justify the high costs of their existence, prisons should be financially self-sustaining, and would need to create significant income through manufacturing, for example. The inmates would work long days and would be expected to create value; prisoners would have to pay for their own keep as well as some of the legal and court costs involved in apprehending and convicting them. The cost of prisons would also have to be reduced so that the taxpayers would not be responsible for the burden. How luxurious the prisons would be would depend on how much work the prisoners accomplish. Prisons would also have programs to help prisoners with their mental and spiritual problems, as well as educational programs, so that prisoners could in fact be a more valuable part of the U.S. workforce.

A Related Issue: Drugs

Have prisons solved the drug problem, and are they cost-effective? Maybe not. Instead, there could be drug colonies for people who use marijuana, with severe penalties for users who move outside these colonies. The purchase of marijuana (and all drugs) would be regulated by the state or the federal government, and the sale of drugs would raise money. Each of these communities would have its own tax base, police, jails…and could make it as expensive a community as its residents want.

In fact, there could be a large state–one big state for hardcore drug users–with a wall around it, with guards, for serious drug users–and this state would have to handle its own financial issues. If they had crime, they would have to be motivated to make things better. This state would eventually oust, incarcerate, or put to death the most violent or mentally ill drug users. Since they might be on a tight budget (being self-sustaining), they might resort to more quick and dirty ways of resolving serious problems involving crime.

These communities might in fact serve to resolve drug problems and do away with heavy drug use–because it would cost the drug users too much money to run the community. This solution would almost do away with prisons, and would most likely solve the drug problems in a few years, while making money because the state or federal government would make a profit from the sale of the drugs. This alone would give the U.S. a great deal of money with which to pay off the national debt. By the way–the penalty for using drugs outside this area would be severe.

Education

We should spend more on education for those who demonstrate that they are learning–students who show promise, according to national standardized tests–so that when we spend money on education, we get a return on that investment. Students should be judged only on how much improvement they make during a certain time period. We should reward for improvement, and not on the basis of race or an unusually high starting level of accomplishment or aptitude.

Having the states take a larger responsibility for education would reduce the financial burden on the federal government. Yet whatever money the federal government did put in would be based on return on investment (ROI): each student would have to improve, based on yearly test scores, and any government funding or scholarships would be distributed accordingly. Private foundations and colleges in each state could choose to fund students according to other criteria.

A Good Start

With our military, prison, and education budgets reduced, we could focus on paying the debt. Our expenditures would already be down by 80%.

The Post Office, National Parks, Social Security,
and the Oil Companies

The Post Office would also have to be self-sustaining; it can charge whatever it needs to sustain itself, and would have to raise its prices.

The national parks would also have to be self-sustaining, and would have to charge enough to stay open. Each park would have to be as self-sustaining as possible, with additional monies coming from donations.

Social Security, in the long-run, would be replaced by mandatory individual retirement accounts. It’s cleaner, and each person takes responsibility for himself; you know what you have to retire on. The money is at least in your name–whereas if you let the government invest it, the money might disappear if the government becomes insolvent. Then, we monitor those organizations that are monitoring the funds.

Instead of oil companies lobbying the government, the oil companies could pay the government so that their rigs are protected overseas. The oil companies would pay based on how much protection they want and for how long. The U.S. government would use volunteers (mercenaries) to protect its investment.

And what about war?

Given the reduction in military bases and military spending, what happens, for example, if two countries in the Middle East go to war and use nuclear weapons?
It’s their business.

The U.S. could invade countries that have developed nuclear weapons, and could be involved in quick wars to disable nuclear programs, but would not maintain a presence in those countries for years and years.

We are not in charge of the world, and if other countries choose to end the world–we will do better to provide a good example, rather than maintaining a military presence everywhere and dispensing huge amounts of aid.

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Steve Jobs watched his programmers carefully — so should you!

Categories: Management, Popular on Google+, Popular on Twitter, Popular Posts | Tagged , , , , | 2 Comments

Just let the programmers do their work?
I am always being told to just let the designers do their work, and just let the programmers do their work. But, whenever I am not watching, they do things wrong and go off on expensive tangents that cost me hundreds in lost labor. They will fail to follow directions, or on a vaguely discussed point, build things in a way that I either don’t like or simply cannot use. Watching programmers can save you hundreds, thousands, or your life. So, why would people tell me to back off?

It is annoying to have someone looking over your shoulder.
I believe it is a nuisance to people to always have someone looking over their shoulder. But, if they would do their work the way I want it, I wouldn’t be looking over their shoulder in the first place. If a software developer generally does what they are supposed to, I don’t need to inspect their work that often or as carefully. But, very few of these software developers follow directions well. It has gotten to the point where I just won’t work with someone who has a track record of following directions any less than 80% of the time which is still a low figure.

So many people do not want me watching their programmers.
But, Steve Jobs watched his programmers much more than I watch mine. If you want to be successful, the evidence points to paying more attention, not less. I believe that I have been dealing with very negligent people who just want me off their back and don’t care much about the quality of the work.

Fire people who don’t want to be watched – immediately
The moral of my little article here is that if people want you off their back — fire them. Find people who are on your team, who are willing to be watched if necessary. Find people who care about following directions and getting things done on time in a reasonable amount of hours. Doing a long search to find good people might be difficult, but it is easier in the long run than hiring people who are evasive, dishonest, difficult, or who just don’t follow directions.

Good luck finding cooperative people
Unfortunately, to find a software development firm that generally does things right, they are less than 1%. Happy hunting! It might be better to hire your own programmers so that you are in control if you can’t find another company who cooperates 100%.

Tweets:
(1) If Steve Jobs watched his programmers carefully, why shouldn’t you?
(2) If your programmers don’t want u watching over their shoulders, watch over their butts as you kick them out of there
(3) Your workers won’t mind you watching over their shoulder as long as you give each shoulder equal time
(4) Watch carefully over your programmer’s shoulder, or shoulder blame for shoddy work they do on their own.
(5) If Steve Jobs watched his programmers carefully, so should U. Come back for upgrade of this tweet a year from now.

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How good are you at estimating jobs?

Categories: Analytics, Management | Tagged , , , , , | Leave a comment

My latest business experiment was to give a bid to dozens of software companies. I was straight forward with them and told them that we gave this bid to many companies and not to take too long doing the bid. I was able to do a quick software development bid accurately in my head in a few minutes. I am not even a software developer, yet I was able to do this task quickly. What I couldn’t understand was how professional software development firms with decades of experience took hours and days to do a quick estimate and came up with double, triple, or quadruple the amount of hours that my local programmer (20 years of experience) and I thought were necessary.

It took me about four minutes to come up with a figure of 40 hours. I realized there might be small issues that I overlooked such as customizing pages for the different browsers, and what if there is a problem, etc. But, this project was very simple, and there was not a lot that could go wrong. I asked my current programmer (who is too busy to do much work, but is very smart). He took a few minutes and also said 40 hours. I was amazed that he got EXACTLY the same figure I did, and within minutes. Smart people think alike — either that or I made a lucky guess!

So, why did many other companies need 280 hours to do the job? Were they using complete beginners or were they cheating us? Or both? That is 7x the necessary amount of hours. Then, we got a lot of bids around the 80-100 range which is more reasonable, but still price gouging or overestimating.

There were several factors in my dismay. Only 20% of software development companies worldwide came up with reasonable sounding bids which is very disappointing. But, better than 0%. I was also disappointed that you have to wait and wait and wait for these companies to answer an email and get back to you. The average company took two days to do this four minute bid. Many never responded back to us at all, while a few even got angry with us. Unbelievable.

Many had more questions and wanted all types of details for a preliminary bid. All of the critical specifications were in the bid request paperwork. We also had programming companies start bidding on the artwork which was never mentioned in the paperwork. They ASSUMED that we might want artwork. Would it hurt to ask before you assume? They even threw in some artwork into their bid which we never asked for. If something is not written in a bid request, do not assume that someone wants it. Just specify that your bid does NOT include design work. Lastly, there were companies who started talking about pre-fabricated programming which we never asked for.

The bid experiment revealed that many BPO companies just cannot follow simple instructions and can not get simple tasks done. Many others expect you to just hire you after they give a criminally high bid. Some have endless requests for unnecessary clarifications. But, most bids were just completely unreasonable.

Software companies need to be efficient at doing bids. You will alienate your clients if you take too long to do simple tasks. It is proof that your company is inefficient if you can’t even bid without having the client pull teeth to get it out of you! Remember, what you do before you get a client on board matters a lot. If you blow it for some stupid reason like being a slow bidder, the client will easily seek greener and faster pastures!

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Should you have slack in your schedule as a manager?

Categories: Management | Tagged , | Leave a comment

Most managers are either busy, or not there. That makes it hard to do business with them. How many phone calls does it take to reach you if you can be reached at all? Personally, I have other people do incoming phones for me, so I am reachable by email only, unless you are someone who it is necessary for me to communicate with directly. I just have too much to do. If I answered insignificant phone calls about tiny issues all day long, I would have no time to handle bigger issues. Big things get priority with me.

But, if you are in management or sales, then client acquisition should be your biggest priority, with on-time delivery being equally important. If your schedule is booked too tightly, you will not be able to handle last minute phone calls that come in. You will not be able to deal with unexpected problems. The point is to be available just in case something important comes up.

Warren Buffet likes (this is based on a book I read 12 years ago) to have about two hours of work per day. The rest of his day is open just in case he needs to attend an unexpected meeting, or has an unexpected problem. He leaves himself open. The rest of the world does the opposite and is always too busy to deal with anything.

To have more free time, that means you need to hire more people, and more reliable people. It is not easy finding people who can handle their work perfectly with minimal or no intervention (as Warren Buffet likes). But, if you plan on having a more open schedule, so you can do a better job being available for bigger concerns like last minute new clients, meetings or unexpected problems, you need to be better at delegating. Farming out work to others is a very complicated skill. But, to make it higher on the food chain, it is one of the most important skills that you can master!

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