Tag Archives: Call Center in India

Are callers in India more sincere?

September 18, 2013 by 123outsource
Categories: India | Tagged , , , , , | Leave a comment

Are callers at a call center in India more sincere than U.S. call center workers? Many of them are educated, and eager to please. They use false names if their call center asks them to, but many have a positive way of looking at it. “I think people in the U.S. are very busy, and they just want to make sure they get good customer service. If they hear someone with a foreign accent, they are not sure. If they have one problem with a caller from another company, they do not want to hear from another caller in India,” says one call center worker in Delhi. “I do not feel that I am being false. I am being myself, but with a name that people in the U.S. can relate to,” says Robin, whose real name is Lakshmi. “I am sincere about my work, and want to give great customer service.” Robin’s call center in India is one of the very best and most sought-after.

Call center workers at this call center in India are certainly less cynical about their lives than their U.S. counterparts, and they take work seriously. Having worked as a caller for high-end fundraising in the U.S., and having supervised numerous callers recently from time to time, I can tell you that American call center workers after a while will say almost anything to those they are calling. They will be friendly, get the credit card number, then hang up and at break time often complain about the people they called. Those who feel bad about themselves and do not like their jobs are not sincere. For example, they will sound like a Democrat on one call, and talk Republican on another, and generally try to fit in with what the caller chats about just to get along. If someone makes a comment on a presidential candidate, they will agree–not matter what they think–to make people think they are talking to a fellow American with the same values. Many are just so involved in the daily grind that they do not have any hope anymore about the political scene and life in the U.S. in general. Is this any better than using a false name?

However, U.S. callers communicate well. They provide reliable customer service, if that is the kind of call they are making. They are fluent in English, and compared to workers in a call center in India, they create a better impression that a situation will be resolved– whether they believe that or not. If call center workers in India do not know whether the situation will be resolved, they may not say that it will be.

Is this better or worse for the U.S. consumer? Is it bad customer service to be honest?

Maybe yes.

Outsourcing to a Call Center in India: Benefits and Caveats

September 8, 2013 by 123outsource
Categories: Outsourcing Articles | Tagged , | Leave a comment

“So my message is simple. It is time to stop rewarding businesses that ship jobs overseas, and start rewarding companies that create jobs right here in America. Send me these tax reforms, and I will sign them right away.” Barack Obama, January, 2012

call center in Bangalore, benefits of outsourcing, save money, outsourcing success, customer service, unhappy consumers, call center worker, training

Will Barack Obama be re-elected, and will he actually do something to make outsourcing less feasible for U.S. businesses? Will he tax outsourcing in some way? Will he give tax breaks to companies that hire U.S. workers to do jobs that we are currently outsourcing, and would this make outsourcing to a call center in India, for example, less attractive? In such a future, what would be the best way for a business to save money? Predictably, President Obama himself is reported to save money in his campaigns by outsourcing to foreign call centers, and many companies–even the traditionally “American” General Electric–send jobs abroad. Wind farms and get more than 50% of their materials and products from overseas manufacturers, and many industries outsource portions of their needs or daily work. Obama has said again and again that he wants to create “jobs that pay well and can’t be outsourced,” but are there such jobs, and is outsourcing detrimental to the U.S. economy–or to our sense of satisfaction with customer service and our material lives? Does outsourcing to India create unhappy consumers? Or is outsourcing here to stay?

According to a 2010 survey of consumers, the Contact Center Satisfaction Index, many unhappy consumers felt that when their customer service calls were outsourced to countries where the callers cannot manage well in English, the issues were not resolved or they had to speak with multiple representatives because the call center representatives are not as knowledgeable or well-trained as call center workers in the U.S. That perception is slowly changing, and in 2012, it seems outsourcing is here to stay. In fact, in July, the Senate killed an anti-outsourcing bill which would have given companies a 20% tax credit for moving work back to the U.S. rather than extending tax credits for moving work out of the U.S.

After the U.S., India is the country with the largest English-speaking population in the world. The average call center worker in India is also better educated than the U.S. call-center worker who gets $8 an hour and works from home. Since 2010, for example, there are more than 60,000 workers in the U.S. doing calling from home, but the cost of hiring U.S. firms that take customer service calls from home is still not comparable to outsourcing to a call center in Bangalore, for instance, where workers are generally young and well-educated. The average call center worker in Bangalore can live on about $300 a month, so the amount you will pay a call center in Bangalore is still less than hiring workers in the U.S.: wages in India are 80% lower than for their U.S. counterparts. Furthermore, workers at the best call centers in India undergo extensive training to become part of a call center staff. For weeks, they attend trainings, learn how to speak using a neutral accent, and learn how to engage a person on the phone; then, they continue their training after being hired. Call centers we spoke with in Bangalore, for instance, are also training managers better, and looking at retention of successful employees.

The benefits of outsourcing to a reputable call center in Bangalore, for instance, are legendary: reports from companies like Chase about how they saved 50% by outsourcing to India put the stamp of approval on the practice of outsourcing to a call center. Also, in 2012, telecommunications costs and equipment make it cost-effective for a call center in India to handle a volume of calls for less. India is expected to earn almost $20 billion in call center business in 2012, and call centers in Bangalore may reap up to one third of that amount. Call centers in Bangalore are training their callers to answer the phone in a professional manner, and to understand and use American idioms and accents, which creates outsourcing success. “Not only will you save money,” says one CEO, “but you have the opportunity to get to know how another culture works. And it is far better than you may think.”

Some fear that if Obama changes the tax structure, the pros and cons may become more even. Outsourcing success may look different: instead of outsourcing to a call center in Bangalore, XYZ Company in Los Angeles may choose to outsource to U.S.companies that hire at-home workers. There was no noise in Congress this past month, however, about anything remotely to do with outsourcing, and tax cuts will be dealt with in November. But considering the fact that the U.S. Postal Service is losing $25 million a day, for example, there are other issues the U.S. has to deal with and other sources of unhappy consumers. The record shows that outsourcing to India is much more of a help to the economy than a hindrance. Call centers with the highest number of workers who are proficient in English get and retain more business from overseas, and according to one Yahoo survey, 80% of businesses say that outsourcing to a call center is a benefit. “Of course,” says one CEO,” you have to create a good working relationship with a call center, and that starts with the very first phone call.”

The most important factor in outsourcing success is the relationship you establish with the call center in India. One quarter of all outsourcing relationships fail in the first two years, according to Dun and Bradstreet. The key to any outsourcing success or any successful contract with another business is the relationship itself. Strike up a conversation with the call center management on the phone, and be sure there is clear communication. Read our Sept 29 blog. If you can develop and nurture a heart-to-heart and head-to-head communication with a call center in India, it makes sense to give them some work. After all, it is a call center! So call them, try to have a conversation, and see what develops.

How to get clients for your call center: steal one from your boss?

September 5, 2013 by 123outsource
Categories: Call Center | Tagged , , , | Leave a comment

Many people do exactly this. Honestly, it is not ethical, and you will probably not last long. Imagine that you are working at a big call center in India. Imagine that your boss has 500 seats and many managers, and that you are one of the managers. Imagine that you have a database of his clients and know a few. You could network and arrange a mini-mutiny. It happens all the time. People get sued over this.

What can you offer this client that your boss can’t? Your boss has overhead. He also has something you might not have — knowledge. Your boss understands the REAL expenses and risks associated with doing business. He also knows that HR costs really are, not to mention rent and utilities. All you understand is that the client is paying so many lakhs per month and that it could all be yours just for offering a better price. After all, you could rent a small place and do the job for half the price, right?

Wrong. You would have to hire workers who might quit the next day. They will not be trained by you. They might deliver horrible performance. Your VoIP system might not work properly which will ensure you will lose all of your clients overnight. You might underestimate some hidden costs. The Indian mafia might want a payoff from you that you are unaware of until they threaten to break your legs. These are things your boss knows that you don’t know.

So, if you do steal a great client and offer them 40% off as a come-on rate with the idea of jacking up their rate after the initial contract expires in three months — beware. You will NEVER get your old job back again. Your boss probably knows others in the industry who will be alerted of your wrongful deed. Also, you will probably go out of business. You will be jobless and broke and deserve it for sabotaging your boss, and endangering the business of his client. You can not service his client like your boss can. The quality will not be the same.

If you want to start a call center, get call center management experience. Preferably at least four years of it. Learn how to network with clients. Learn how to hire and train workers. You need to understand EVERYTHING about the business, not just bits and pieces. I suggest that when you are finally ready to start work — start small with smaller clients and work your way up slowly.

Good luck and be ethical!

Getting work for your company on 123outsource.net

September 4, 2013 by 123outsource
Categories: Marketing | Tagged , , , , | Leave a comment

There are lots of businesses in the U.S. and elsewhere that would like to outsource to India or the Philippines and hire your company. But first, they want to be able to talk with you. Whether you seek work in data entry or accounting outsourcing, run a call center in India, or do web design, getting work with a U.S. company all begins with how you answer the phone. Business people need to feel you are professional and can communicate well in English on the phone–well enough so that they feel confident giving you their business records and other data. Since we would like to help your company, let’s talk about how to make a good impression.

People calling your company from the U.S. will be disappointed if you just answer “Hello” and do not mention a business name. For example, of the many professional accounting outsourcing companies listed on 123outsource that we called recently, only about 3% answered with a business name or had any kind of phone answering system or protocol. Yes: we do call your company to see how you handle yourself on the phone. U.S. businesses that might outsource to India expect a bright, pleasant, professional man’s or woman’s voice on the phone at the outset, ensuring them that this could be the start of a friendly and stress-free business relationship. They are also expecting someone to answer the phone using a company name. If we have to repeat your business name several times before you acknowledge the name and say, “Yes, this is XYZ Company,” it does not create a good first impression. It sounds funny, but in some cases, the person we talked to on the phone did not seem to know that the number was listed as a business; it’s as if they had forgotten who they were! Even if you are doing accounting outsourcing and you have the very best accountants, you need to be able to speak to us. How you answer the phone is important.

U.S. clients want to hire confident professionals, whether this means a call center in India or another group of workers. When a business plans to outsource to India, the managers are very interested in the quality of your work, what software you use, how long you have been in business, and any stories about the first project you took on and how your company has continued to improve. If your expertise is data entry, accounting outsourcing, or managing a successful call center in India, being able to tell us a bit about your company and your attitude toward your work–being able to talk on the phone and tell a brief story about your company–will show that you are personable and that you are able to engage in a long-term business relationship.

We at 123outsource.net have traveled and lived in other countries, and we understand that life is different in India or the Philippines. In many ways it is more relaxed, and that is a benefit to those of us who want to outsource to India, or hire a call center in India or a company to do data entry. We know and appreciate your culture and your views about life and work, and we would like to be able to have a brief conversation with you about your company and your experience so that we may recommend you to companies seeking to hire you.

How you answer the phone will distinguish you from other companies that are just starting out. There is a lot of work in the U.S. for companies who do data entry, have a call center in India, or do accounting outsourcing in India, but U.S. business owners who speak English would like to be able to have a 3-minute conversation with someone who speaks English and is confident, enthusiastic, and articulate about your company’s work. We would like to encourage U.S. businesses to outsource to India, but we need to be sure you have the skills companies need. People in the U.S. want to have a conversation with you. They will not make a decision to hire you simply on the basis of your website.

Email and Skype are very helpful, but businesses are interested in how you answer the phone and how you sound on the phone. If you understand us and can talk with us for a few minutes about your background and specific accomplishments, and can tell us something inspiring or educational, we will have a better idea of who you are and how you relate to people. If a U.S. business can have a brief intelligent conversation with you, that company will feel good about moving to the next step in any business relationship.

Here are a few questions for you. We would love to hear from you (really!) :

1) Can you commit to answering the phone with your business name?

2) Please provide us with business hours: when can people call your company and have a live person answer the phone in a professional manner?

3) Is there someone at your company who speaks English and is able to have a conversation about your company’s achievements? Who?

4) Is there an interesting story about how your company was started, or about the owner’s background? Let us know and we can call you. (:

Attracting clientele via 123outsource.net – the 1st step

January 26, 2013 by 123outsource
Categories: Of Interest, Semi-Popular | Tagged , , , , , | Leave a comment

There are lots of businesses in the U.S. and elsewhere that would like to outsource to India or the Philippines and hire your company. But first, they want to be able to talk with you. Whether you seek work in data entry or accounting outsourcing, run a call center in India, or do web design, getting work with a U.S. company all begins with how you answer the phone. Business people need to feel you are professional and can communicate well in English on the phone–well enough so that they feel confident giving you their business records and other data. Since we would like to help your company, let’s talk about how to make a good impression.

People calling your company from the U.S. will be disappointed if you just answer “Hello” and do not mention a business name. For example, of the many professional accounting outsourcing companies listed on 123outsource that we called recently, only about 3% answered with a business name or had any kind of phone answering system or protocol. Yes: we do call your company to see how you handle yourself on the phone. U.S. businesses that might outsource to India expect a bright, pleasant, professional man’s or woman’s voice on the phone at the outset, ensuring them that this could be the start of a friendly and stress-free business relationship. They are also expecting someone to answer the phone using a company name. If we have to repeat your business name several times before you acknowledge the name and say, “Yes, this is XYZ Company,” it does not create a good first impression. It sounds funny, but in some cases, the person we talked to on the phone did not seem to know that the number was listed as a business; it’s as if they had forgotten who they were! Even if you are doing accounting outsourcing and you have the very best accountants, you need to be able to speak to us. How you answer the phone is important.

U.S. clients want to hire confident professionals, whether this means a call center in India or another group of workers. When a business plans to outsource to India, the managers are very interested in the quality of your work, what software you use, how long you have been in business, and any stories about the first project you took on and how your company has continued to improve. If your expertise is data entry, accounting outsourcing, or managing a successful call center in India, being able to tell us a bit about your company and your attitude toward your work–being able to talk on the phone and tell a brief story about your company–will show that you are personable and that you are able to engage in a long-term business relationship.

We at 123outsource.net have traveled and lived in other countries, and we understand that life is different in India or the Philippines. In many ways it is more relaxed, and that is a benefit to those of us who want to outsource to India, or hire a call center in India or a company to do data entry. We know and appreciate your culture and your views about life and work, and we would like to be able to have a brief conversation with you about your company and your experience so that we may recommend you to companies seeking to hire you.

How you answer the phone will distinguish you from other companies that are just starting out. There is a lot of work in the U.S. for companies who do data entry, have a call center in India, or do accounting outsourcing in India, but U.S. business owners who speak English would like to be able to have a 3-minute conversation with someone who speaks English and is confident, enthusiastic, and articulate about your company’s work. We would like to encourage U.S. businesses to outsource to India, but we need to be sure you have the skills companies need. People in the U.S. want to have a conversation with you. They will not make a decision to hire you simply on the basis of your website.

Email and Skype are very helpful, but businesses are interested in how you answer the phone and how you sound on the phone. If you understand us and can talk with us for a few minutes about your background and specific accomplishments, and can tell us something inspiring or educational, we will have a better idea of who you are and how you relate to people. If a U.S. business can have a brief intelligent conversation with you, that company will feel good about moving to the next step in any business relationship.

Here are a few questions for you. We would love to hear from you (really!) :

1) Can you commit to answering the phone with your business name?
2) Please provide us with business hours: when can people call your company and have a live person answer the phone in a professional manner?
3) Is there someone at your company who speaks English and is able to have a conversation about your company’s achievements? Who?
4) Is there an interesting story about how your company was started, or about the owner’s background? Let us know and we can call you. (:

Tweets:
(1) Your personal knowledge about your company will always trump info you posted on your website!
(2) People will not hire you purely on how good your website is. Learn to orally introduce your company.
(3) Is there an interesting story about how your company was started, or about the owner’s background? Let us know and we can call you.

You might also like:

Understanding crowdsourcing segments
http://bpo.123outsource.net/2013/08/07/understanding-crowdsourcing-segments-for-twitter/

How to attract more software business
http://bpo.123outsource.net/2010/12/10/how-to-attract-more-software-business/

Marketing your outsourcing company
http://bpo.123outsource.net/2010/11/24/marketing-your-outsourcing-company/

What is it really like inside an Indian Call Center?

September 22, 2010 by 123outsource
Categories: Call Center, Semi-Popular | Tagged , , , , , , , | Leave a comment

What is it really like inside an Indian Call Center?

During my trips to India, I visited many outsourcing operations. I visited programming houses, call centers, medical transcription companies, and more.

Typically, Indian outsourcing companies will have a bunch of people crammed into very small spaces with small desks. But, the call centers I saw were operating on a larger scale. The programming houses typically had 5-50 people present, while the call centers occupied entire floors of buildings and had room for hundreds of employees.

A Call Center in Mumbai
I was just doing my homework. I was staying at an ashram in Navi Mumbai. I wanted to see a real Indian Call Center. I had a call project to do. 2000 calls. To big for me to do, but too small for them to do. I got off the train in Belapur, or one of the stops near there. It was in 2007 and I don’t remember all of the details. I found the building. Finding anything in India is a miracle and reaffirms my belief in a supreme power. I’m not sure if it was Krishna, Vishnu, or God himself that helped me find this huge building, but its location right next to the train track made it easier. So, I went around this monstrosity of a building, and up the stairs. I had to ask multiple people for help finding the back entrance. Then, I was confronted with a bored looking security guard. He asked a few questions and then let me in to the next room. The manager was not there, but I met a guy in his mid-twenties who started asking me about the “strength” of my company. I told him that my company was not very strong because it didn’t go to the gym, but that he could feel my biceps to test me personally for strength. In America, companies don’t have strength, they have number of employees, and yearly revenues instead — a different use of language! I never made it into their high-security call center to see more.

A Call Center in Bangalore
I arranged an interview with the sales manager of a call center in Bangalore. We talked for a while, and he tried to get me to sign a very constrictive contract. My gut feeling was that signing my life away would not be advantageous. So, I didn’t! I met some of the staff there. There was a nice lady who was a mother working part-time.

She spoke too quietly. I didn’t think she would be a good match for my impatient clients who need to be able to hear what you are saying. But, there were rows and rows of cubicles at this nice office that was situated on a main artery in a prosperous part of Northern Bangalore. So, many people were there — it seemed endless. There was “motorcycle guy” who seemed very Americanized and was a smooth talker. He put on his flashy red and black leather jacket because his shift was over. There were some fast talking ladies who were on a project for a large corporation. There was a floor manager who was walking around seeing if everyone was doing their job. And then there was the shrewd looking salesman who wanted to twist my arm into an undesirable contract — well, undesirable for me, but very desirable for him!

A Call Center in Chennai
My favorite call center so far was a Call Center in Chennai. I met the manager who was very nice. He told me about all of the flexible options that I could have. Fluidity is high on my list of desirable attributes. I could rent a spot by the month and work there myself or hire one of his workers by the month. I got to choose who I liked, and it was all very reasonable sounding.

A Call Center in Noida or Delhi
I haven’t visited there yet. But, I will keep you informed if I ever go to a call center in Delhi. Noida is the Call Center capital of India just as Manila or Makati City is the call center capital of the Philippines (or perhaps the world). If your computer breaks, chances are you will be talking to someone named, “John Smith” who has a fake British accent who is in Noida — but, who can’t disclose his actual location.

You might also like:

Have your sales staff work American hours
http://bpo.123outsource.net/2013/10/12/how-to-get-clients-for-your-call-center-have-your-sales-staff-work-american-hours/

Better training at call centers
http://bpo.123outsource.net/2013/10/05/how-to-get-more-business-for-your-call-center-better-training/

Diwalli Reverse Outsourcing

September 16, 2010 by 123outsource
Categories: India | Tagged , , , | Leave a comment

Diwalli reverse outsourcing
 
Here is my comic idea for an outsourcing swap between America and India.
America normally outsources its work to India.  But, as India grows more wealthy, and since they take many days off for Diwalli yearly, it might be practical if America relieves them for a week or two during their festivities and take over their work.
 
A call center in India leaves their work to an American call center.  But, the customers who call in are accustomed to calling India and talking to people with fake American names and thick Indian accents.  This substitute call center in Memphis is going to have to learn how to sound like the original.
 
Manager:  Okay Ema-Sue, we need you to be “Sujata” and talk exactly like her, using exactly the same diction.
Emma-Sue:  All-right, I guess I could try, but it sure won’t come naturally to me, y’know, being born and bred in the South.
Manager: Its okay, because Sujata is also born and bred in the South… of India that is.
Emma-Sue:  Just tell me what you need me to say.
Manager:  Okay… Sujata’s work name is Mary Smith.  But you have to say it like she would.  Here is a tape recording of how Sujata says it..
Emma-Sue:  Okay, I think I have got it.  Hello, this is Mary Smith, may I help you?
Manager:  Hmm.. This is not working.  You don’t sound like her.  What can we do?  I have an idea.. We’ll have you watch Indian movies in English for the entire weekend, and then you can wear a sari with a bindi, and have a Ganesh next to you.
Emma-Sue:  A what?
Manager:  The Ganesh is a god that  looks like an elephant. People worship him by chanting.
Emma-Sue:  Oh, I love elephants, and chanting sounds fun!!!
 
————— Emma-Sue spends the weekend watching Indian movies and returns on Monday—–

Emma-Sue:  I have been watching Bollywood and practicing my Sujata accent all weekend.  I bought this Maharastrian sari that is five meters long, and I now am the proud owner of a Ganesh.  Lets try this again. Tell me how I’m doing.  Hello, this is Mary Smith, may I help you?
Manager:  This is much better, but you are still not capturing Sujata’s essense.  Hmm.  How can I solve this problem  Let me think about it.
Emma-Sue:  Maybe you should meditate, they do that a lot in India.
Manager:  Now you are talking. Although I don’t think that call center employees meditate, I think its the Yogis, but thats immaterial.

—————— After an hour of silent meditation ————————————————————–

Manager:  I have the answer.  We’re going to learn tonality. Just make your voice go up and down like this.  He-llo, my name is Ma-ry Smith
Emma-Sue:  Okay…. Hello, my name is Mary Smith.
Manager:  It is still getting better, but thats not it. I’m really stumped.
Emma-Sue:  Please don’t give up on me… You know I love my job.
Manager:  Okay… I’ll meditate for another hour and ask the gods what to do.
Emma-Sue:  Now you are talking.  Just make sure you ask the right gods, there are so many of them!

—————  Another hour of silent meditation —————————————————-

Manager:  A particular god came to me in meditation. I’m not sure who he was.  He didn’t announce himself or anything. He just appeared to me and he kept bobbing his head back and forth like they do in India.
Emma-Sue:  Maybe thats the answer.  Maybe thats it.  Thats it….Thats it.
Manager:  Whats it?
Emma-Sue:  If I bob my head back and forth like they do, I’ll be able to talk like Sujata talks?
Manager:  What? 
Emma-Sue:  Yeah…. thats it… let me try.
Emma-Sue: —–bobbing her head back and forth…. Hello, this is Mary Smith, may I help you?
Manager:  Wow…. that was perfect!!!! How did you do that?  If I were talking to you over the phone, I would think you were the real Sujata!!!  Amazing. I’ll have to call corporate and tell them the news!  Lets hear you on a real call!
 
Caller:  Hello, I’m having a problem with my phone.  I don’t hear a lot of static.  Am I calling America?  I though our call center was in India.
Emma-Sue:  Hello, this is Mary Smith, and … I will be your technical support representitive today.  How are you doing?
Caller:  I”m doin’ just fine! Where am I calling?
Emma-Sue:  Oh, I am most terribly sorry, I am not at liberty to disclose that ma’am.
Caller:  Oh… with that diction I must be callin’ India. These phone connections are getting so clear, I would swear that you were right here in Memphis several blocks from our local rib shack.
Emma-Sue:  Oh no, I am so sorry to here that you live next to a shanty town, I’m sure your luck will improve.
Caller: Shanty town?  What?
Emma-Sue: It is so sad that you live nearby all of those shacks, the poverty, it is soooo depressing, really.
Caller:   Oh no, its not a shanty town, its a place where you get baby back pork ribs.  Its a delicacy round here.
Emma-Sue:  Pork?  Oh my god, I would never…… oh… that is against,, oh never mind. In any case, I am happy to inform you that the problem with your phone was basically discovered by a technition in New– Ark and it is basically scheduled to be fixed on Tuesday morning.  The problem is not within the  lineage in your residence, but in the outside line. Please kindly just wait until tomorrow and simply let our technition fix the issue.
Caller: That was easy, y’all found the problem before I even knew about it.  But, New… Ark?  What is that?
Emma-Sue:  Yes, yes, it was initally discovered in its initial stage initially in … New…..Ark… I believe this is a very famous metropolitan area within the province of New Jer—sey, so kindly just wait until tomorrow. 
Caller:  Oh…. Newark.. I didn’t understand you.  I thought you were talking about an ark that was new! Ha haa… wait until I tell Jethro, that’ll just tickly his fancy hearin’ about that.  ha ha!!!
Emma-Sue:  Yes, I am very pleased that I had the opportunity to tickle your fancy.  Our fancy would also be mutually tickled if you would like to participate in our customer satisfaction survey. It will only take a minute. Or as you say in America.   I will take one New York minute.
Caller: Sure… I’ll do it.
Survey Clerk:  Hello Mrs Anderson, we just wanted to ask you about your customer satisfaction.
Caller:  Well at first, the line was so clear, I thought I was calling America… and that bothered me because I have been used to getting customer service from India for the last twenty years and would feel alienated if I had it any other way.   The lady I spoke to was really nice.  Its just that I have to remember not to use the wrong vocabulary with certain folks.  Words like, “Beef” and “Pork” just rub people the wrong. way…Boy, I’m getting hungry.
Survey Clerk:  Oh, I’m  MOST terribly sorry that we brought up beef and pork.  I assure you that it will never happen again, and I will take this matter up with management immediately.  Thank you so much and have an excellent remainder of your day.