You get what you pay for, right? Wrong!
Sometimes you pay more for a service, but get worse service. You won’t be using that service much longer, right? Service in the Philippines for call center work is not always that professional. Agents quit their jobs after a few months on a whim as a matter of practice. People do not answer emails consistently. You find broken links on websites and other aspects of unprofessional business. I had an interview with a call center and I couldn’t hear them because the phone line they were using was not clear. If you specialize in communication, why can’t I hear you properly?
Trump would love to bring jobs back to the United States. But, if an American company charges $40 per hour for call center services and you can get someone in Manila at $7 at a company or $2 if you hire them directly, why would you pay $40? Even with a 35% outsourcing tax, $7 becomes $9.45. If you charge $9.45 you need to have higher standards. And if that price went back down to $7 you might keep those standards now that you have made a habit of them.
The Filipinos need to learn that their sloppy business behavior needs to change. As long as they get endless supplies of work thrown at them, they will not learn to be better. In fact, they have too much work in the Philippines. So much work that people quit on a whim. This is a problem. They need to face a severe work shortage in the Philippines so that they take work more seriously — and Trump’s tax might do exactly that.
There are other factors that could force the Filipino outsourcing culture to change. The minute India decides to run their call centers better and treat customers with respect, the Philippines will be in huge trouble. India’s disrespect and bad manners was Manila’s blessing as Filipinos have very good manners as a culture. The Philippines sucked up almost all of India’s call center business as big companies wanted manners. But, with competition from Africa, South & Central America and Eastern Europe continue, there might be big competition for call center jobs. It is just a matter of time, but the world will go this direction.
Are you looking for an international inbound call center? We have dozens of great inbound call centers listed on 123outsource.net. The companies listed with us specialize in appointment setting, order taking, BPO, customer care, technical support, and more. Most of the companies listed in our inbound call center search results are located in the Philippines.
Our Filipino Call Centers are located mostly in Manila, Makati City, Davao, Cebu, and a few other areas as well. Find Manila Call Centers or Find Filipino Call Centers on 123outsource.net.
Inbound call center contracts for can really vary from company to company. Some will allow you a one or two month contract while others demand a year. There are a few that will allow you to book services one day at a time as well if you prepay them. We recommend interviewing the actual call center agent before hiring any company. If possible, try them out on a inbound call center project before committing to a long term call center contract.
Find Filipino Call Centers on 123outsource.net. We keep our search results filtered regularly to list only the best of Call Centers at the top of our list. We also have many call center specialties such as Appointment Setting, Chat Support, Email Support, Technical Support, Lead Generation, and more.
Most of the call centers listed with us are in Manila, Makati City, Cebu, or in various parts of India. So, if you are looking for a Manila Call Center, Makati City Call Center, Cebu Call Center or India Call Center, you have come to a place with a lot of hiqh quality and up to date selection.
Call center contracts can really vary from company to company. Some will allow you a one or two month contract while others demand a year. There are a few that will allow you to book services one day at a time as well if you prepay them. We recommend interviewing the actual call center agent before hiring any of the call centers you might find. If possible, try them out on a small call center project before committing to a long term call center contract.
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10 ways to gain clients for your call center — click below
Call Center Manila News
Manila Call Centers are expected to grow in total revenues due to grow due to increased internal demand as well as increased outsourcing revenues. Additionally, Indian companies are now outsourcing jobs to Filipino call centers. The continued recovery of the global economy will also help to fuel growth. According to abscbn news, Filipino call centers could have total revenues in excess of over 7.38 billion dollars which seems like an optimistic figure considering that total revenues were less than six billion this year.
CCAP’s president claims that 350,000 currently work at Filipino call centers, many of which are Manila call centers. India only has 330,000, and the Philippines has taken the lead over india in call center revenues this year.
Additionally, Manila call center employees are reported to be having less regular mealtimes, and indulging in an excess of caffeine, fast food, and alcohol. A study indicatd that Filipino call center employees skip many meals. 40% skip breakfast (the most important meal of the day), 20% skip lunch, and 16% skip dinner. The most popular foods included fried chicken, chips, fries, and burgers in that order for Filipino BPO workers. Coffee consumption was 2.3 cups per day compared to the national average off 1.7 cups. Filipino BPO employees also prefered drinking to partying or other leisure activities. It looks like the lifestyle of a Manila call center staff member needs to be more health conscious and less stressful. Maybe a walk in the park would be good!
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India & China compete for outsourcing revenues