Monthly Archives: April 2011

Call Center Manila News

Categories: Call Center, Philippines, Popular Posts | Tagged , , , , , , | 2 Comments

To see the article:
10 ways to gain clients for your call center — click below
http://bpo.123outsource.net/2014/07/21/10-ways-to-get-more-clients-for-your-call-center/

Call Center Manila News
 
Manila Call Centers are expected to grow in total revenues due to grow due to increased internal demand as well as increased outsourcing revenues.  Additionally, Indian companies are now outsourcing jobs to Filipino call centers.  The continued recovery of the global economy will also help to fuel growth.  According to abscbn news, Filipino call centers could have total revenues in excess of over 7.38 billion dollars which seems like an optimistic figure considering that total revenues were less than six billion this year.
 
CCAP’s president claims that 350,000 currently work at Filipino call centers, many of which are Manila call centers.  India only has 330,000, and the Philippines has taken the lead over india in call center revenues this year.
 
Additionally, Manila call center employees are reported to be having less regular mealtimes, and indulging in an excess of caffeine, fast food, and alcohol.  A study indicatd that Filipino call center employees skip many meals.  40% skip breakfast (the most important meal of the day), 20% skip lunch, and 16% skip dinner.  The most popular foods included fried chicken, chips, fries, and burgers in that order for Filipino BPO workers.  Coffee consumption was 2.3 cups per day compared to the national average off 1.7 cups.  Filipino BPO employees also prefered drinking to partying or other leisure activities.  It looks like the lifestyle of a Manila call center staff member needs to be more health conscious and less stressful.  Maybe a walk in the park would be good!

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The Miracle of Blogging

Categories: Outsourcing Articles, Social Media | Tagged , , , , , | Leave a comment

The miracle of blogging
 
Blogging is a relatively new phenominon in web business. It used to be something that eccentric loners did to connect to the world.  Now, its considered a standard part of promoting your websites and web business.  I’m not a writer, but the irony is that I spend 30% of my professional time writing (or “trying” to write).  
 
What does blogging do?
Blogging connects you to people who want to read.  Successful blogs will get amazing search engine presence, and people looking up keywords will be able to find you.  If your blogs are interesting, informative, or entertaining, then you can develop a following which is a fundamental part of your success. Additionally, blogging is sometimes fun, because its an outlet to express yourself.
 
How does blogging work?
Many people start a blog, and then don’t write much. They will write a dozen posts and give up because nobody is reading it.  Others will persevere longer and get some viewers.  But, its hard to develop a following.  Blogging alone is not the solution. Combining networks is how to become successful.  If you have a large site with email addresses in a database for a few thousand individuals, you can email them once a month to invite them to your blog.  If you keep them entertained, they will open your subsequent emails and become regular visitors for your blog.  If the blog is boring, you are dead in the water, but being interesting alone without a network leaves you in the cyber-doldrums.
 
Keeping it interesting
When you cater to a particular group of people, you have to find out what types of topics interest them.  Its not always easy, because people often don’t give feedback.  You can keep track using analytics tracking systems, or just see if anyone write a comment to your blog.  Once you find out what people like, try to find more ideas which relate in theme or spirit to the ideas that worked.  What I learned is that it is not so critical how good a writer you are, providing you find topics that people want to read about and make some interesting points.
 
Combining networks?
The trick of blogging is understanding that critical mass and links are what attracts search engine traffic.  If your blog has 100 or more posts, you will attract a lot of search engine traffic.  However all posts and no links is a very incomplete formula.  You also need links, but where can those come from.  You can link to your blog from your site, twitter campaign, facebook, and have other people you know link to your blog.  If people like a particular blog post, they might link on their own to that post.   If you do an email blast to people on your network, if they click on links in the email to your blog, that will boost your search engine traffic too.  Everything you do compounds on itsself.  I’m not sure how well a blog would do that had no supporting networks.  It would have to compensate by being very large and have a few hundred posts.
 
Twitter?
Twitter is a very interesting tool.  Twitter is a great way to link to pages on your site, new blogs, events, and other things going on.  Twitter is perfect for tweeting about whats going on in “real time” as opposed to tweeting about old things.  Although its hard to know how to please your audience and know what to tweet about, if you tweet about things your viewers like, your number of followers can go up within 24 hours.  Additionally, you might get retweets, and many clicks on good links.  There is a lot of competition on Twitter. People can go to thousands of established twitter networks, so why yours?  The only way to build a big network is to figure out how to tweet really popular material every single day.  Good luck!!! I’m just beginning to figure out how to please the Twitterers.

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