Category Archives: India

Delhi LPO in the news

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Delhi LPO in  the News
 
Delhi is the capital of the Indian LPO industry.  Legal Process Outsourcing is one of the fastest growing outsourcing specialties in India.  The growth rate is so phenonimal, that American attorneys with many levels of experience are applying for jobs in epic proportions to Delhi LPO companies. The majority of American attorneys applying for work in Delhi are less experienced ones who would be functioning as Junior Attorneys
 
LPO Watch
There is a new online magazine that converns itself with the LPO industry called LPO Watch. This new publication will have articles about the LPOs in Delhi and other parts of India.  This magazine is available from kpoconsultants.com.
 
High End LPO Services
Intellextra is unique in its offering of higher end Delhi LPO services while most other LPOs focus on work typically done by junior attorneys in U.S. law firms.  They specialize in legal drafting and research among other things.  But, now, they are also offering specialized KPO services such as accounting, finance, Legal Process Outsourcing training, HR, and web development.  
 
Global LPO conference
On November 13th and 14th, 2010 there was a global LPO conference held in Delhi, India. 150-200 key execusives from around the world came together to network and discuss ways to enhance the legal outsourcing industry and keep competitive on a global level.

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How to find an outsourcing job

How to write a resume for an outsourcing job

Outsourcing resources

LPO India in the News

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 LPO India News Issues
 
Pangea3, an India LPO company, has been sold to Thomson Reuters. Employees with stock options might be compensated well. The sale price is only known to be US$35-40 million, but no exact figure is available. Pangea3 has a US presence for marketing, but is now planning on building onshore delivery centers to emulate the Indian LPO centers.  The ability to offer 24 hour service was one factor.
 
LPOs and the Music Industry
An India LPO company in Mysore SDD Global Solutions has been able to participate in helping a non-profit organization called Fight The Power Foundation.  Fight The Power is an organization that represents music artists who claim they have been cheated out of royalties owed to them by large record companies.  Many record companies believe that the artists don’t have the resources to sue them.  SDD has also represented Ali G and Borat (Sacha Baron Cohen).  Fight the Power Foundation is being incorporated by rapper Chuck D.
 
Another buyout of an LPO in India
UnitedLex, founded in 2006 in the U.S. has purchased LawScribe, a Legal Process Outsourcing company.  Lawscribe has its main office in Los Angeles, CA with additional offices in New York and Gurgaon which is near Delhi. Lawscribe focused mainly on document review, intellectual property, corporate transactions and legal research.
 
Growth in the India LPO Industry
The Indian LPO industry grew by around 40%  during the global economic downturn, and is expected to grow around 26% per year for the next few years.

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Hotels in India, what they do right and wrong

How to find an outsourcing job

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The spoke system of transportation for a new Indian city

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We all know that India has horrible traffic problems that debilitate the growth potential of their economy. Sure, India grows through sheer enthusiasm, but they could grow a lot faster if good infrastructure were in place. Like most other countries, India does things the same old boring way without looking for innovative solutions. Roads, planes, trains, more roads, more airports, faster trains. The trains are so difficult to get a ticket on, that the affluent Indians insist on flying even if it is a 200KM flight! Boring. Let’s think outside the box here.

The spoke system
Have I spoken of the spoke system before? Imagine a newly planned metro divided into quadrants. Imagine 49 to be exact. That would be seven by seven. Each quadrant could be a mile or more in diameter and have a central area reserved as a local transportation hub for trains, shared taxis, buses, etc. There could be a high-speed train that goes to the center of the 49 squares at some accelerated speed. You could then transfer and visit any of the other 48 squares. This is a simple system to plan, but you have to understand that not all 49 squares would fill up with a sizeable population overnight. Businesses would need to start, and as the economy grew, more people would come. The city would fill in gradually. Would there be roads? Sure! But, the focus of this type of city is to have a very comfortable transit system that is so nice and fast, that you wouldn’t want to drive. India is filled with dirty buses, rude bus drivers, crowded train stations, and every conceivable reason why you would want to avoid public transportation like a disease. But, what if there were a planned city where public transport was hygienic to the point of sterility, considerate to the point where the British upper class even feel they can’t measure up, and fast to the point where your journey is over just after you got on. High speed trains can go over 300 KM per hour these days you know — and a city filled with affluent high tech Indians might be able to afford such luxuries too!

Variations on the spoke theme
Another variation on the spoke system would be to have fast trains that could connect individual quadrants directly to other selected quadrants. Perhaps there might be a quadrant famous for shopping that people might want direct transport to, or another that had many industrial buildings. Certain quadrants could be directly linked to neighboring quadrants and other areas that the type of people in the quadrant might want to visit more frequently.

You might also like:

Wouldn’t it be nice to have your office in the Himalayas?
http://bpo.123outsource.net/2011/04/27/wouldnt-it-be-nice-to-have-your-office-in-the-himalayas/

A solution to India’s transportation nightmare!
http://bpo.123outsource.net/2011/04/12/a-solution-to-indias-transportation-nightmare/

The Indian diet can kill you!
http://bpo.123outsource.net/2012/06/01/the-indian-diet-can-kill-you/

More solutions to India’s transportation problem
http://bpo.123outsource.net/2011/04/10/solutions-to-indias-transportation-problem/

Nursery rhyme music is not appropriate for when you are on hold

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Unfortunately, it might be the phone system in India that is like this and not the fault of any individual company owners. When we call India from America, we get “on hold” music played with a computer synthesized tone. It sounds like music for three year olds. Not very professional unless you cater to the business needs of three year olds (people are learning about business earlier and earlier these days by the way). Actually we laugh when we hear this music and ask, “Is this music for real?”.

I hear the lone ranger theme played on a computer, London Bridge, and other nursery rhyme tunes.

If you want to attract sophisticated overseas clients, maybe you should have music that caters to their preferences of their age group. If they are 40 years old, then play music suitable to 40 year olds (preferably ones who don’t wear diapers).

If I hear 3 year old music when calling your company — I will be forced to assume that your company is functioning on the intellectual level of a 3 year old. Do you want me to get that impression? Exactly! Lose the nursery rhymes buddy!

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An American teaches Indian companies to be more American
http://bpo.123outsource.net/2013/09/23/an-american-teaches-indian-cos-to-be-more-american/

Your sitar & table lessons are the most important business training
http://bpo.123outsource.net/2013/06/09/why-your-sitar-tabla-lessons-are-the-most-important-training-for-business/

Data Entry India – News

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Data Entry India – News Issues
 
Genpact
As reported by India Knowledge at Wharton, Genpact has moved from merely doing data entry in India, to doing actuary services. This is a significant step up the value chain stairway.
 
Manual data entry
India primarily relies on manual data entry for port related operations such as berthing, logistics, cargo handling and management.  The Indian government wishes to double their cargo handling capacity by 2012, but only with the help of IT solutions will this be possible.  Computerized and IT solutions would allow a port to know exactly what is going to arrive long before the fact, instead of at the last minute. This allows ports to plan ahead and allocate their resources efficiently.  They will know how many employees and how much equipment each boat will need, and when through container tracking. Additionally, this IT tracking will deter the incidence of tax evasion and revenue pilferage.
 
Rural outsourcing hurts Indian Data Entry industry
U.S. companies that had been outsourcing to India are now finding ways to get low cost home grown labor through rural outsourcing.  India is also moving lots of jobs to its rural areas.  Rural outsourcing in India could help the whole country lower costs in general and develop a larger capable outsourcing workforce.  One huge advantage that America has is that land and labor is extremely cheap in parts of the Midwest which can allow American companies to be competitive in a global marketplace by creating new companies in that area.
 
Who are you really doing business with?
Articlesbase.com brings up an interesting point when they say that a company doing data entry in India needs to have the latest technology and updated infrastructure.  If you hire an Indian data entry outsourcing company, you have no idea who they are unless you visit them.  Are they using archaic computers with internet connections that disconnect every five minutes?  Do they have a list of large foreign companies with whom they do business?  Are you hiring a sophisticated company or are you hiring what could be called a “closet operation” otherwise known as a “sidewalk” data entry firm.  Speed and accuracy, training and management style are other factors to consider.  The bottom line is to think hard about who you hire, and hire a really qualified company!

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Pharmaceutical Research in India

Medical Transcriptions and Errors

Data Mining Information

Do you start emails with: “Dear respected sir?”

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Don’t do this!

People in India use archaic British English. They routinely omit the person’s name who they are addressing as they systematically don’t know who they are writing to or why. Don’t do this. If you write to someone, know why you are writing to them — specifically. Don’t write to them about “the job” or “the project.” Know which project or job you are writing about and make sure that job actually exists in real time (which means now.) I get 10 job applications for jobs that I am not offering every day. What a clueless waste of time. No wonder India is a 3rd world country. The labor that they do have is systematically either completely wasted or used ineffectively.

Do your research, and make quality interactions — not spamming people with nonsense job applications. And don’t say, “Dear Sir.” Use the person’s name or at least their job title so the reader will know if they are the one being addressed!

The Indian Diet Can Kill You

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The Indian diet can kill you!

Indians have endless misconceptions about what a healthy diet is, and much of these misconceptions come from illogical prejudices and religious rules. Muslims are anti-pork, and Hindus are anti-meat in general, although those from meat eating castes seem to think that chicken and lamb are okay. Just don’t say the word beef around Hindu people — that is a forbidden food, and even having a milligram of beef can send you hurdling to hell forever according to many Hindus.

Hindu’s who follow Brahman and Vyshya eating restrictions consider themselves to be “Vegetarian”. But, if you look a little more carefully at the Indian diet, veg, or non-veg, people are eating rice, potatoes, and wheat for 90% of their calories. There is an abundance of fried foods too which lead to deteriorization of the arteries.

Indians have an astoundingly high rate of heart problems, diabetes, and other health problems, which stem partly to genetics and partly to diet. I have noticed that fatigue is a huge problem, especially in Tamil Nadu due to the diet, and the weather. Part of the problem is the lack of diversity in what people are eating, the other problem is what people are not eating.

Here are some miracle foods which Indians should consider whether lord Krishna approves or not… I’m sure he will understand if it is good for your health! If in doubt, just call him up for a personalized opinion!

Salmon – sure it is expensive, but you might live 20 years longer if you eat this regularly. The omegas in Salmon clean up your blood’s triglicerides, and the healthy fats in salmon can soften blood vessels. You might complain about spending a little more money, but how much money does it cost to be in the hospital having a heart attack. Please compare the two financial estimates when you are at your local fish market. Please look up the content of Omega-3 in Salmon, Tuna, and other fish on the internet, and look up what the benefits of Omegas are as well.

Red Wine – sure, it is forbidden for Brahmans to drink, but would you rather die of a heart attack? You might get outcasted by your family for having an occassional drink of red wine, but it won’t matter — because they will all be dead soon, and you will live a lot longer as a result of wine. Red wine has been reported to stimulate a gene which promotes long life. It reduces stress as well, cleans the blood of cholesterol, improves circulation, has many antioxidants, and reduces the chance of heart disease. Look up the health benefits of red wine on the internet. The benefits come from chemicals in the skin of the grape, especially when it is fermented. Drinking too much is damaging to the liver, but a half a glass of red wine per day can do miracles for your circulation and health.

Vegetables? rice, potatoes, and wheat have their place in a diet, but eating REAL vegetables like spinach, broccoli, kale, dandelion greens, cabbage, and other high fiber, low calorie vegetables, can do wonders for your health. Each different species has it’s own health benefits, so it is good to have lots of different types of vegetables. High fiber vegetables increase regularity which cleanses the body of toxins and can lower cholesterol as well! Do you eat your vegetables, particularly your greens?

Tomatoes – Tomatoes are good for the heart, but cooked tomatoes have a much better quality anti-oxidant quality. Punjabi dishes usually have a tomato based sauce. Sambar has some tomato in it too. It is good to have some sort of cooked tomatoes several times a week to enhance the energy flow to your heart meridian according to Chinese medicine. A healthy heart can make you feel more energetic and happier!

Beef – My acupuncturist says that having a rare steak from time to time helps your body boost the red blood cell count. A diet that prohibits certain types of foods, also prevents you from having certain critical types of nutrition. There is more to nutrition than merely counting how many vitamins a particular food has. Food has metaphysical properties which the Chinese have been studying for 3000 years. People who don’t ever eat meat often seem very fatigued and have a grey color to them. On the other hand, too much meat can give you a heart attack from the cholesterol. A rare steak that is red in the middle (not raw unless you want to get food poisoning), is wonderful for your health from time to time. Perhaps an 8 ounce steak is perfect. I have not seen any steak places in India, but a balanced diet should include a little meat.

Oats – You can have Cherios or oatmeal. This magical grain can lower your cholesterol, lower your blood pressure, help you lose weight, and give you a lot of energy for the whole day. Oatmeal is common for europeans and americans, but not common in India. This food could save your life and revolutionize your health. It should be consumed in the MORNING for ideal health results.

Chocolate – this is a health food, especially dark chocolate which is extremely high in antioxidants (look this up online). Additionally, it is good for the heart, and has phytochemicals that can make you happy! Eat in moderation and enjoy your new secret to happiness!

There are many other power foods. As a general rule, fruits, vegetables, and fish are good for your health. Farmed fish might be higher in toxins which is a real danger. When eating fish, use the internet to look up the toxic levels in certain species of fish as the toxic level of Swordfish is roughly 100x the toxic level of salmon for instance!

Things to avoid

(1) Deep fried foods – these will deteriorate your arteries leaving you vulnerable to premature death, liver toxicity, obesity and heart attacks.

(2) Beer and hard liquor – these are horrible for your health and harden your arteries. Your liver can also become very toxic and disturbed if there is too much alcohol consumption.

(3) Processed carbohydrates. White flour and white sugar are particularly bad. It is better to have whole wheat rotis or other whole wheat bread products.

(4) Ice cream

The Rupee Mentality

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I used to watch every penny
When I was younger and poorer, I used to watch every penny. People would make condescending remarks about my frugality. But, what could I do? I had to conserve the little that I had. As I grew older, my appetite for spending grew. I realized that I would have to make more money — a lot more money. So, I worked and worked and worked. I kept finding better ways to get ahead and succeed. Success is a difficult path. It is like forging your way up a steep mountain with many snakes, mountain lions, enemies, disloyal friends, pitfalls, and no marked trail. In any case, I started doing a lot better financially about ten years ago. I am still struggling to get ahead though.

I started being a big spender
A few years after my income picked up, I started wanting to experience the joys of life that I could never dream of before. I sampled fine wines. I ate great steaks. I even engaged in rum tasting. My cholesterol went through the roof, and my liver started complaining tremendously. I had to cut back. But, I had become a big spender. At least I was no longer frugal.

My five trips to India
A strange phenomenon took over me whenever I went to India. I developed what I call, “the rupee mentality.” I watched every rupee, and was very conscious of who was trying to cheat me out of a rupee. I took the train instead of a plane to save one or two thousand rupees. Why did I care? In American money it was pennies that I was concerning myself over. On a brighter note, whenever I came back from India I had lots of savings because my business was making money, but my bills for lunch and dinner were only a few dollars going to the best restaurants in my part of town! I got my web programming done for pennies too.

Fighting over 35 cents
The worst part of my rupee mentality was dealing with rick shaw guys. They always try to cheat you at a train station by asking for triple or quadruple what a fair should cost. From the train station to Dekkan in Pune costs about 60 rupees, but they were asking for 200 or 300. I told one guy 100, so he could rip me off a bit, but he kept bargaining with me all the way to my hotel for 120. I told him 100 fixed. These guys are desperate for whiskey money, so they’ll do anything for a fix. I now see why one of my friends always takes cabs and won’t get in a rick shaw unless she has to. It is a hassle dealing with these crooked and rude characters, not to mention dangerous being in such an unstable tiny vehicle. If a truck hits you, you’re done! But, why did I care about 20 rupees extra. It was only about 35 cents in the USA. The minute I’m back on American soil, I never think about such small amounts of money.

What is it with me. Why do I think big in America, and small in India? Am I picking up on India’s national attitude about money which is watching each fraction of a rupee no matter how rich or poor you are? Wherever you go, you pick up on the consciousness. Maybe this is what happened!