Monthly Archives: September 2010

Quantity vs. Quality in Blogging?

Categories: Marketing, Social Media | Tagged , | Leave a comment

Is it better to write a bunch of mediocre material, or a handful of really good pieces? If you have a blog, you will notice that you cannot get decent search engine placement unless you have at least 200 articles, and some keyword variations or keyphrases that are getting noticed on Google. You need regular material to tweet on twitter, and lots of material to share on Facebook. So, do you need quality or quantity? Neither! You need articles that match the interests of your readers whether they are well written or not. People would prefer to read a poorly written piece about their favorite restaurant than a professionally written piece about the how the president of Congo lost his keychain.

Critical mass
Once you have attained critical mass and have written enough to populate your blog with one or two pieces per day, then you can think about quality. You could spend extra time on themes that your analytics show that your readers are almost sure to like. Or, you could touch up existing pieces that your readers already liked. If you touch up the top 5% of your material, you can link to those special entries from other entries, creating a chain of reading pleasure!

How long does it take to touch up materials?
I spend anywhere from forty-five minutes to three hours with a professional writer just touching up a single piece. This costs hundreds and is not worth it unless you have a good strategy. Touch up work before you do a major promotion of that work. If you are going to use Facebook PPC, or use it regularly on Twitter, or link to it from many other entries — then a touch up might be worth your money. But, what about articles that nobody likes no matter how well written they are? Let them sit by the side of the road. They are not worth it unless you are a top-notch fancy blog for a huge company where reputation is paramount.

Good luck!

You might also like:

When you don’t blog, you miss it!
http://bpo.123outsource.net/2013/07/21/when-you-dont-blog-you-miss-it/

The art of the blog
http://bpo.123outsource.net/2012/11/29/the-art-of-the-blog/

Marketing and interaction
http://bpo.123outsource.net/2012/08/17/marketing-and-interaction/

Blogging gets me clicks from the USA

Categories: America, Analytics | Tagged , , | Leave a comment

As I promoted my outsourcing directory, I got lots of clicks from India, but found it hard to find browsers from the USA. I found that PPC programs delivered me clicks from whatever country I wanted, but at a hefty price. As I did more with blogging and wrote more popular entries, I saw my clicks triple from the United States. My overseas clicks didn’t go up that much, except for some reason in Bolivia. Maybe they need call center services in Bolivia.

As someone who operates websites, click volume is a huge concern. Quantity of clicks is something I battle for daily. Every time I write a blog article, or modify my site, the only thought that goes through my head is click volume. But, quality and targeting of clicks matters more. On our outsourcing directory, we have lots of overseas providers in India and the Philippines for Call Centers, programming, social media, data entry, BPO, medical transcriptions, and other tasks. But, we had too few service “buyers” from wealthy western countries. I am happy to announce that our clicks from the West are finally going up, and as we promote our blog more and more, not to mention do it more intelligently, our clicks from America will continue to rise!

Do you over-analyze or trust your instincts?

Categories: Management | Tagged , | Leave a comment

Remember Star Wars?
Trust your instincts Luke! Use the force!

Managers often rely on crunching too many numbers and looking at too many points of view before making a decision. Sometimes it is hard to decide upon anything if you have analysis paralysis. Is it good to crunch numbers or rely on your instincts? Or both?

In my experience, analysis is a good idea, but is not a substitute for trying things out to see how they work in real life. Tuning into your instincts is also very important in business. If you see the right signs, maybe it is time to move forward.

The real question is, which business decisions to you leave to intuition, and which do you leave to endless analysis? Last minute quick decisions need to be made fast. They are time sensitive. You don’t have time in your day to ponder, and regurgitate analytical thoughts. On the other hand, long term strategy can be slowly molded and assessed, reassessed, and philosophized about.

Sometimes it is good to stay up late at night and think deeply about business. Instead of getting caught up in work, take an hour or two and really go over your main strategical issues for the quarter or the year. Too much work and not enough deep thought is bad. Too much thinking and not enough getting things done is even worse!

To sum it up. I would say that you need a very comprehensive algorithm to tell you which decisions you need to make by instinct and which you need to do the “analysis paralysis thing.”

Tweets:
(1) It’s hard to decide on anything if u have analysis paralysis. Is it good to crunch numbers or rely on your instincts?
(2) Should you over-analyze or trust your instincts? Use the force Luke!

You might also like:

Your site is only as good as the weakest link
http://bpo.123outsource.net/2014/01/16/your-site-is-only-as-good-as-the-weakest-link/

Optimizing your blog from A to Z
http://bpo.123outsource.net/2013/12/17/optimizing-your-blog-from-a-to-z/

Creating an online museum for your company

Categories: Of Interest | Tagged , , , | Leave a comment

I wrote about a sort of a show and tell idea in another blog entry. I was inspired after seeing how Ford Motor Company built its cars. Suddently, I thought that outsourcing companies could do the same on a smaller scale. They could show the inner mechanics of how things got done at their company.

The #1 reason why people don’t hire you is TRUST. Rather than having fast talking salespeople, brightly decorated websites, and great promotional materials, try to gain trust. The fastest way to evoke trust is to share knowledge — and customized knowledge that particular prospects want to hear. Telling people all about your company and having FAQ’s about your industry is great. The more information the better, especially if it is well organized and well written. But, what about an online presentation of what your company is really like?

Some people have slide shows, others have sales literature, a few even have a museum. If you had an online museum about how your company works, don’t you think that people would want to do business with you? It would be really cool, and fun, and draw people in. You might even attract people who are not even interested in your industry who think it is really nifty that you created such an intruiging production!

Imagine that you have a call center (call centre). Imagine that your museum starts with a huge photo of your call center and some text explaining that this is a museum of the XYZ call center in Gurgaon, India. Explain that you are a real call center that is accepting new clients today. You are not just a museum, but a real live functioning call center. Have an ENTER link on the page somewhere. Or have a web site with a smaller section that introduces the call center museum.

Show pictures of your staff doing what they do. Explain what you do for various clients and how you fulfill their orders. Have a slide show for explaining what you do in the new customer acquisition process step by step. Show how you train your people step by step. Explain the hiring and firing process, including surge hiring when you get a new large client on board. You could even show your employees carpooling to work in rick-shaws or cabs.

You could joke about how you require each employee to ingest exactly the right amount of pollution on Ganapati Blvd. East as a job requirement, and show them breathing in the air — fulfilling their job requirements to a tee.

Next, it is time for a break, so show your gruntled employees having their samosa break in the lunch room, or at their desks. Next, it is time for personal get-to-know-you sessions with your staff. Each selected member could have a one-minute introduction, and maybe a longer one with your CEO.

Then, have a summary about what the company does, and sum yourself up.
Good luck and have fun

An emotional experience with a Russian Software outsourcing company

Categories: Of Interest | Tagged , , | Leave a comment

They were a software company in Belarus. We called them and they were anxious to work for us. The boss liked us so much, he offered to pick me up at the airport when I visited. By the way, just for the record — if you do business in Eastern Europe, Belarus is by far the most friendly and hospitable country that has software development companies. We found the Ukrainians to be a little bit snobby and the Russians gave us a bad feeling.

In any case, we asked this Belarus Software Company to do a quick bid for us. They got the bid back to us very quickly. They wanted triple the necessary amount of hours to do a very simplistic programming job for us. We told them that the bid was not realistic. He became very emotional. He started raising his voice, showing signs of despair, asking “Why, why why?”. He really wanted our job, but his hour padding policy didn’t seem ethical or cost effective to us.

I remember that when I talked to my assistant we had a quick conversation about this boss. My assistant said that he was very hospitable and that I should work with him. I told my assistant that I want to see how hospitable he is six months after we are doing business. Well, we found out that in two days his hospitality went down the drain!

Another interesting story from Belarus!

You might also like:

You are a helpless victim if you hire the wrong software company!
Click here

Creating a test job for outsourced programmers
Click here

Case studies in how to spruce up your tweets!

Categories: Social Media | Tagged , , , | Leave a comment

Ur tweets ain’t got no style kid.
Case studies in how to spruce up your tweets!
#socialmedia #marketing

I am on Twitter every day for at least an hour. I find it very interesting to see what works, what is hot, and what is not. Unfortunately for me, I have no formal writing background. I write for around two hours per day, and am getting better at it. But, writing tweets is a very different kind of writing. I have found it much harder to write successful tweets than to write a popular blog.

I learned that you can be a mediocre writer, yet have a successful blog providing you pick interesting topics that your audience likes and bring up interesting points within the article. However, writing tweets that get systematically retweeted requires a very different skill set which includes a knowledge of tags, ability to create slogan type phrases, and identify what is hot.

Below are some case studies of how I jazzed up my own tweets. I do a lot of trial and error. It is hard to put great information in 140 characters or less, plus fit a link and a tag or two in there as well.

Case #1.
The first line of the tweet should be an intro.
If you have a tweet, it is good to have the tweet on more than one line for best results. The reader’s eye needs to catch the main point. Many people suggest having shorter tweets. However, what I found is that long tweets are better than short ones — just make sure the first line of the tweet is short so the reader’s eye can process the information when they are scanning through thousands of tweets.

The second line should develop the theme.
Normally, when I write tweets, the second line of the tweet gives useful additional information about the article being linked to. You can’t fit all of the main points of the article in the tweet, but you can put some of the more salient features. Sometimes you can put a list of things to do or see on the second line. Putting lists of countries hasn’t worked well for me in the past, but lists of activities works — if they are hot with your audience. Although in Twitter, people tend to use bad grammar and sentence fragments, try to avoid this. If you are going to use a sentence fragment, at least use a complete sentence fragment.

People responded better to my second version of this tweet.
For some reason, people often retweet you more if you put a number in the tweet. 5 ways to improve your business; 6 places to have crab; 7 ways to annoy your boss, etc. I think that “crab or crabcakes” annoyed the reader with a perceived unnecessary variation in terms. Roast crab didn’t entice the readers too much, but the idea of fusion from exotic places like Cuba and Vietnam struck a chord. Getting retweeted is about catching the reader’s attention pushing the their buttons.

Best places to have #Crab or #Crabcakes in #LosAngeles
Roast crab, crab/salmon sashimi on a tortilla, more!
http://blog.meander411.com/2014/06/06/places-to-have-crab-crab-cakes-in-los-angeles/ …
#foodie
(This one got no retweets)

6 places to have #Crabcakes in #LosAngeles
Cuban fusion, Vietnamese fusion, sashimi & traditional
http://blog.meander411.com/2014/06/06/places-to-have-crab-crab-cakes-in-los-angeles/ …
#foodie
(This one got several retweets.)

Case #2
The first version of this tweet about the hills of Los Angeles was boring. People are not so interested in hiking unless you can put a twist on it. Views can be exciting if you can elaborate on what made the view special or show a picture. The second version was hot because it included mingling with the stars which is a very cool concept. In real life, the stars are not going to give you the time of day, but it is exciting to think about passing by them on a hiking trail which really happened to me. Skybar is one of the most bling-bling bars in the entire state of California. Merely mentioning it provokes thoughts of Los Angeles’ most chic people lounging with an amazing view of the metro.

Explore the hills of Los Angeles
Hike at Griffith Park and enjoy ocean views in Malibu
(include link and tags here)

Explore the local hills of #LosAngeles
Mingle w/the stars @Runyan Canyon, then visit Skybar in W Hollywood

http://blog.meander411.com/2013/11/12/have-you-ever-taken-a-hill-tour-of-los-angeles-ca/
#ttot

Case #3
The first version of this tweet has a list of interesting or unusual activities. It accentuated some of the highlights of Thailand which is good, but the tweet in general didn’t catch the audience’s positive response. The second one was more popular because it used some simple basic grammar structures which made it more pleasant to read. Verb-Activity; Verb Noun. Although there was not room for complete sentences, it used acceptable grammar for “headers” which made it easy to read. I put the activities eachon a different line which made it easier to read. Additionally, there was a different verb for each activity which made it comfortable and enjoyable to read — and a bit like a travel commercial aimed at children. We actually experimented with composing tweets in the same style that Disney does which is very what I call, “G Major” and childlike. Childish tweets that are cute and endearing can be very popular with adults and children alike.

Adventuous things to do in Thailand
Coral Diving, kick boxing, eating insects, and more…
(include link and tags here)

Adventurous things to do in #Thailand
Go Coral diving
Try Thai kick-boxing
Eat a silkworm
(include link and tags here)

Case #4
This was a fun one. I like to read other people’s blogs. If the blogs have content that usually pleases me, I will become a regular visitor. The article I tweeted about here was written by a very interesting girl who is an actress and world traveler. the first version was fun and got some response. But, the second version got retweeted, and the retweets got retweeted. It went slightly viral which is exciting. I combined verbiage suitable for a very formal sounding tutorial and combined it with the ridiculous and provocative theme of crashing weddings in India (of all places) and it was an instant hit. Then, I added a little more information about the article about bollywood and cultural advice which further interested the readers. I wish tweets could be longer than 140 characters — it would allow so much more flexibility and options.

Crashing weddings in India
What to do and what not to do
(include link and tags here)

A step by step guide to crashing weddings in India
Bollywood dancing & general cultural advice
(include link and tags here)

I hope you enjoyed reading about sprucing up your tweets. I have never seen an article before with case studies of improving tweets one by one. Normally people write very generic advice about tweeting which isn’t so easy to apply. I hope you learned something and feel free to tweet questions to me.

Not understanding #tags will cost you

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Not understanding #tags will cost you!

In my experience of internet marketing over the years, tags are a topic matter that eludes me. I use tags daily in my blogs and twitter posts, but which tags to use is not that easy. What matters is knowing which tags will get you found.

Blogging Tags
On my blog, I noticed that tags that were too popular didn’t do me much good, because the search engines wouldn’t pick me up under those tags. So, I started trying to use multi-word tags which worked a bit better. Google is complicated and will pick you up under a combination of a tag and other text in your article making it hard to understand what type of strategy to use. If you use tags on your blog, they will do you good, but how they do you good will change over time and be hard to analyze.

Tweeting your blog tags
On a brighter note, your main tags that you use frequently on your blog should be tweeted at least every 2-4 months on Twitter. I make the mistake of tweeting only links to blog entries, but rarely to tags. Tweeting to tags needs to be something you do on schedule. Work it into your daily or weekly routine! My advice is to create your tweets long ahead of time, put them in a printout, and enter them on Twitter manually one by one. Maybe one tag per day and mix them up with your other tweets.

Twitter Tags
Which tag to use on Twitter is not something that makes “sense.” You use tags that get you retweeted somehow. There are many people that follow the feeds for particular tags and might like your content. If those people see you, they will retweet you. If those individuals happen to prefer one tag over another, you will win if you pick the tag that they like. Once again, there is no logic to what makes one tag better than the other. You have to experiment and find out what tags work in general for your account, and what tags work for particular types of tweets.

In general verses particular tweets.
Obviously a tweet about motivation needs a motivation tag. But, if you tweet regularly about general business topics. a business, management or marketing tag might work well for most of your tweets. I was tweeting about outsourcing which is a specialize business topic. I got an average of less than one retweet per post. The minute I started using tags, I started averaging two or three retweets or favorites per tweet. That is roughly four times as much as I was getting before. The quality of your tweet makes a night and day difference, but your choice of tags is equally important.

Now I get 4x the retweets
Once again, by using tags more innovatively and properly than before, I am getting roughly four times as many retweets as before. I am going to be happy watching my accounts skyrocket now! One already is!

Collaborative Blogging – how does it work?

Categories: Social Media | Tagged , , | Leave a comment

Many people do blogging. It is fun! You can express yourself, and get others to enjoy reading what you wrote. You might even have a popular blog that shows up well on Google and have people retweet your blog posts. But, there is more. Sometimes you need different skill sets to write a single blog!

Title creation
When I hire, or try to hire other people to help me blog, I always run into trouble. Most of them do not know how to pick a good blog title. They want to rely on me to pick titles. Picking a good title is 30% of the work. Why do I have to negotiate with you, babysit you, and then pay you for a boring blog when you can’t even pick a good title? So, title creation is a huge part of the blog writing process and could be done by a separate person who specializes in picking titles. I will tell you something funny. My best title idea person is amazing, but he thinks of the same idea every month. He doesn’t keep a log book of which ideas have already been used.

Plot development
I can write a blog in about ten or twenty minutes unless it is a complicated topic that requires research. But, I can’t always develop a plot, or come up with ways to develop my main theme for the blog entry. I like to have my title creation expert come up with some good jokes, and “sub-ideas” for developing the main concepts of the blog. If he gives me four to seven good sentences to work with, I can create a very interesting post combining his ideas with my own. Although we might not be working on the same blog at the same time, we pass the blog along during its formation in a sort of an assembly line system using the internet.

Writing
Any idiot can write a blog. The irony is that you don’t have to be a good writer to be popular as a blogger. I have professionally written content on my blog that is not anywhere near as popular as the “stuff” that I churned out in 20 minutes. If the reader is attracted to the theme of the blog entry and the points you make, you can write in a mediocre way and still be popular. Many social media companies want to charge $80, $100, or more per article, but they can’t even come up with a good title. In my mind this is a rip off.

Tagging & posting
After the blog article is written, it still needs to be posted on my blog. I need to login, post it, create tags which requires time to read the article to see which main terms repeat themselves and which are the most relevant. I need to create links to related content too. Posting the blog is 30% of the work. I can’t pay someone else to do that because I would have to give them my password, and then they would probably make mistakes posting the blog.

Other collaborative methods
Sometimes I will write a blog entry and then hand it off to my professional writer for him to touch it up. In many cases he will completely rewrite the entry so that I can publish both versions. Other times, my writer will come up with a concept for a blog entry, but he will need me for industry specific information to add to the blog. He doesn’t understand the notary industry, so I have to fill in the blanks. Other times, I will think of an idea, and he will think of a few great jokes. I try to incorporate his jokes into the context in an artful way. There are many ways to do collaborative blogging. It is fun, you meet new people, and often come out with winning content.

Overall Quality
Some of the best blog entries I have ever written came from collaborative blogging. When two minds are working in unison, fully focused, miracles can happen!

Business is always hard, but don’t despair

Categories: Management | Tagged | Leave a comment

Business is never easy.

I heard two Chinese Americans talking over a year ago about business. They agreed that if it were easy, that everyone would do it. I think they were talking about Real Estate business, but what they were talking about applies to anything in life. Nothing in life is easy, especially not business. My father always used to say that business was a “know-nothing” profession. This is true in his case, because he knows nothing about business. I think he meant that it didn’t require any “real” knowledge like book knowledge or scientific knowledge.

The type of skills and knowledge that you need for business are not taught so much in schools. Sure, during your MBA, they will talk a lot about many higher level business concepts. But, if you are starting a business from scratch, you need more nuts and bolts knowledge which schools typically don’t know how to teach and probably don’t want to either. Too pedantic!

People who are young and new to business often make many mistakes. Here are a few.

(1) They choose the wrong partner.
In business, it is hard to choose the right partner. Everyone is the wrong partner. If you have no skills or money, you will not attract the right partner. So be your own partner. 99% of partner relationships experience serious problems. One partner loses interest, or they don’t want to do particular tasks, or they don’t want to work as hard, or they just aren’t that talented. You might have more serious problems if a partner is stealing from you. It is common for a partner to want to sell out early. The fact is that no two people are ever completely on the same page which is why partnerships generally don’t work — even if they are close family members. As a general rule, try to do it yourself, and team up with others in a way where you are not dependent on them. You can hire them as a consultant, subcontractor, or they could have an investment relationship with your company as well. That way if it doesn’t work out you can easily replace them.

(2) Quitting your day job
Don’t be in a hurry to quit your day job. I have quit my day job several times, and the time I waited a long time was the best time. Sure, you’ll be busy, but businesses have ups and downs and take time to get stable. If you quit prematurely because you made money the previous month, what about next month. You don’t know what’s going to happen. Take your time, and develop your skills and client base first. I’m talking about taking a few years even. Go slow and steady — be stable!

(3) Trying to predict
As a young entrepreneur, you will be likely to have big dreams and huge predictions. The reality is that you don’t know what is going to happen. Thinking positively translates into thinking wildly unrealistically. Picture yourself succeeding, but be careful of assuming that things will go one way or the other. You don’t know what is going to happen, even if you have been in business twenty years! Sometimes even when you do a good job, growth is slow, and often you might end up in a new direction due to market conditions. Expect the unexpected. Business is like life — unpredictable. Business planning consequently doesn’t make sense to me. It is good to have a formal written direction, but you need to change course a lot in business, so try to be flexible in your thinking. Accept change.

(4) Lack of critical skills
One of the reasons so many entrepreneurs fail is that they lack critical skills. I believe that if you have the conviction, you’ll find a way to make it even if you lack a lot of skills. But, it takes time to develop skills, and you also need to focus on it. Instead of focusing purely on making money as fast as possible, try to focus on the skills you are worst at and really work on those for a year or so. In the long run you’ll need those skills. I’m talking about five, ten, and twenty years after the fact. Try to think long term without predicting a particular outcome. Regardless of outcome you will need skills. What type of skills am I talking about?

You need industry specific technical skills, analytical skills, you need to pick good locations or market segments to target, you need hiring and firing skills, marketing skills, accounting, and time management skills too. This is a lot for one person to master. So, work on your skills one by one. I’m bad at hiring, so I am working on that more this year. You can’t really expect big success in business unless you have attained functionality in your basic business skills — all of them. Even if you hire others to do particular tasks for you, you won’t know if they are doing a good job or not if you are severely limited in your own skills.

(5) Lack of experience hiring people
I covered this point in a previous section, but I’ll mention it again. You can’t survive in any type of business if you are not good at hiring people. How you determine who is good is up to you. But, it is complicated. Some people are smart, but not reliable. Others are kind, but not punctual. Some are boring, but get the job done, while others have bad attitudes. You might find someone perfect who can only work ten hours a week. How do you choose from all of these diverse characteristics? You choose by trying people out and seeing what happens. Your choices ideally should be ones that are good for the long run, not the short run!

(6) Willingness to work non-stop
As an entrepreneur, you have to be willing to work non-stop for a goal that you might never achieve. I worked three years on my first serious business as an adult before breaking even. I worked 55 hours a week as a mobile notary and 15 hours a week building my online directory business. It paid off big, but boy did I commit to it when it wasn’t paying off. I had unbreakable passion and fanaticism about what I was doing. If I had lacked that drive, I never would have made it. If you are considering being an entrepreneur. Consider this point before you devote your life to your business. If you don’t have the drive, when the going gets rough, you might crack. You might have it fine in the beginning of your business and then have problems years after, or like most, you might have most of your problems the first five years. Personally, I always have problems. It is my drive that gets me through them — not my brains!

Business is hard, but don’t despair. It is meaningful when you get your reward. You earn your freedom and you make big money if you do it right. I make it a practice to go to five-star restaurants from time to time to remind myself that I worked hard and made it. Maybe I should remind myself in more ways. But, after my rewards, it is back to the computer for more work! If you succeed, you need to keep that success alive by keeping the ball rolling!

Ignoring your clients as a business strategy

Categories: Outsourcing Articles | Tagged | Leave a comment

There once was a businessman.
Well, actually more than one businessman.
To be frank, more like 99% of businessmen meet this description.

Clients and prospective clients tried to reach him but never could.

Eventually those clients became frustrated because they couldn’t interact with him enough to get their projects moving forward. So, those clients tried to move on to other firms, but the same thing happened. The boss was too busy to talk to them. Some of the other bosses hired salespeople and customer service reps who were good enough to handle those clients. Some hired incompetent fools to answer their phones which just upset their clients and prospects.

But, our businessman who we refered to in sentence #1 had nobody help him answer the phone. He just ignored his clients. He thought they were a nuisance.

One day, his clients started leaving and sought greener pastures — they found other companies who would answer their questions without having to harrass them five or ten times just to answer a single question.

His clients left one by one.

One day he woke up in the morning and realized that he had no clients.

This businessman said to himself, “My life is so much more peaceful without these pesky clients. But, honestly, how do I get my pestulent landlord to go away. Now, HE is bothering me! All he talks about is money money money — where is the money — GET a life man!”

According to Indian spiritual philosophy. If you want someone to go away. Just IGNORE them like you would ignore an uninvited guest, and eventually they will go away. We use this philosophy while meditating. If unwanted thoughts come into our mind, we ignore them until they go away. The same is true for clients!

How to acquire clients for your call center: long term goals!

Categories: Call Center | Tagged , , , , , | Leave a comment

Any motivational speaker will talk about long term goals. It is common knowledge that if you write your long terms down, you are 41 times as likely to reach your goal. I made up that number, but statistically, there is documentation that proves that you are much much much more likely to achieve your goal if you write your goals down. If you strive daily to attain a goal, that helps too. If you change your goals daily, that is a deal breaker in the goal game.

But, what are your goals? What I have learned is that call center professionals know their game, and know what to do. They have been in the call center game for years, and keep doing what they are doing and might keep growing. Sometimes they might move their operation from Bangalore to Noida to save on costs. Or they might abandon India and move operations to Cebu in the Philippines. Perhaps they might try a place with high unemployment like Assam in the Northeast Corner of India. But, the game is the same. Find good clients, find good workers, have a good facility, put it all together and make it work.

Young Indians who want to start call centers typically do not have the business skills to pull off having a full fledged call center. They might have managerial experience at a call center (or not), but it takes a lot more than that to have a real call center. To those guys I suggest starting small, and getting your experience while small so you don’t lose any large sum of money or ruin your reputation too much.

But, what should your long term goals be in a call center? To have a 100-seater overnight? That is insanity, not a goal. How about to think small and have a 20-seater? That is still small. You have to choose your workers, find contracts, train people, monitor people. It is a lot of work unless you have a manager. Plus, how do you even select a good manager if you have no experience owning a business? It is not that easy. That is why you start small.

If I were mentoring you — and I sort of am — many young Indians read my blog for inspiration, and I hope they get lots of inspiration without feeling too discouraged by me — I would give you this long term goal chopped up into smaller goals.

(1) Start your business in a tiny office or at home. Get top notch equipment so that people can hear you properly.
(2) Acquire small clients. They are easier to get, and easier to keep if you treat them right. Your goal should be to see if you can RETAIN your clients for a long time and get referrals from them. If you give them really good service at a reasonable price you might achieve this goal.
(3) Only hire a few people. Train them well, and keep an eye on them. If you are not experienced, you will not know how to train others. If you are so busy you can not see straight, you won’t have time to train others. To keep clients, you need good service, and there is no good service without well manicured employees.
(4) Once you have been maintaining a very stable client base, and have retrained your employees, then it is time to expand. Slowly. Remember, that having new clients is more work. The new ones are uncertain and need more time negotiating deals. Existing clients might need a little more or a little less at certain times, but they are more stable. Hiring new workers is also time consuming. You have to interview many to find one acceptable worker, and then you have to train them and watch them to make sure they are reliable. If your people quit often, you have to repeat this process which gets in the way of what your real business is — doing call center work for your clients.

Your philosophical long term goal should not be about money. Money comes on it’s own (or it doesn’t). Focus on finding out what your clients want (or think they want) and giving that to them as masterfully as you can. If you get a reputation of taking care of people better than anyone else, then your business will grow on its own. You might not even need to advertise. I have heard stories of people with huge businesses who never spent a penny on advertising in your life. Expecting not to need to advertise is not realistic, but keep the thought of its possibility alive. Focus on helping others and then they will help you with money. The world works like this.

Don’t think big… think small, and grow as fast as the forces of nature let you grow.
You can become a millionaire — just don’t try to do it overnight. let it happen naturally over time as you provide great value to the universe!!!

Finance & Accounting Outsourcing

Categories: Accounting | Tagged , , , | 1 Comment

Finance & Accounting Outsourcing
Finance & Accounting Outsourcing (F&A outsourcing) represents a huge percentage of the global outsourcing revenue.  The US dominates Finance & Accounting outsourcing revenue, but the UK and Australia also do a lot of F&A outsourcing.  123outsource.net has many companies in India that specialize in various types of accounting and finance.  There are companies that specialize in UK  accounting that can computer your VAT tax, and other types of taxes as well. These companies can put together financial statements, spreadsheets, calculate sales taxes, income taxes and much more.  With the high cost of services in America, UK and Australia, outsourcing to India has become a popular way to save on expenses.  Many companies in India do a great job on various types of services, and in addition, offer fast turnaround which in many industries is virtually impossible in America.

Finance & Accounting is one of the fastest growing outsourcing industries, along with Legal Process Outsourcing and Pharmaceutical Research. Future growth of Indian companies in this industry rest in their communication and marketing strengths.  If they can successfully woo Western clients, and offer smooth interaction, and reliable work, companies in India will win over many Accounting and Finance contracts. Although there is a lot of global competition for any type of outsourcing work, India has their history of being colonized by the British in their favor.  The educated classes generally have a good command of English in India, not to mention a long standing cultural relationship with the UK and America!
I am wondering if all of the outsourcing to India will cause a general widespread reduction in hourly fees for Accounting and Finance services.  This happened in the IT industry about a decade or two ago due to mass outsourcing.  We will wait and see.  Let’s hope that India will save a few industries for the rest of us, otherwise we will all have to move to Bangalore!

Tweets:
(1) Accounting is the one task you can outsource to India and consistently get really smart people
(2) Finance & Accounting Outsourcing: who does it and what can you expect?

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Accounting India in the News
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I love giving outsourcers a cash tip
http://bpo.123outsource.net/2013/10/13/i-love-giving-outsourcers-a-cash-tip/