Tag Archives: Call centers in India

List of Call Centers in India

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Are you looking for a list of call centers in India?

123outsource.net offers the most streamlined shopping experience for Indian call centers and other outsourcing operations. We cater to 28 outsourcing specialties ranging from Accounting, inbound call center, technical support, lead generation, data entry, medical transcriptions, web design, software development and more.

123outsource.net goes through all of the listings on the site regularly to remove companies whose phones have been disconnected. We also demote companies on the list who have poor communication skills or who ignore emails to save our browsers grief in the long run. At the top of the search results for call centers in India and other searches you’ll find the best companies out there.

There are many types of Indian call centers
We have companies that specialize in appointment setting, chat support, email support, inbound, order taking, collections, telemarketing, lead generation, technical support and much more. Additionally, you can also query our general worldwide call center search to find the best call centers in the world — many of which are in India, The Philippines, and Central America.

What are prices like at Indian call centers?
On our list of call centers in India, prices range from about US$4 per hour to about $12 depending on the skill level. High level technical support for sophisticated IT products might run you higher than that. But, simple repetetive call scripts for basic data verification jobs are often around $4-6 per hour. Prices in the Philippines are more from $6-10 per hour while in the Caribbean it is more around $9 to $12. Prices in Canada tend to be $30 and up per hour, so you are getting a bargain for call center work overseas.

What specialties should you look for in an India call center?
India is the place to look for lead generation and tech support. Indian call centers tend to not do as well at customer service as Indians are a bit more technical and aggressive than the Filipinos who excel at gentle and kind customer service. For Inbound consider Costa Rica or Manila, but for outbound sales think about Mumbai!

Find Call Centers in India: Search Results

How to start a call center or BPO

Find Indian Call Centers

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Do you need to find an inbound Indian call center or Delhi call center? Try 123outsource.net. outbound Call Centers in India specialize more in technical support, lead generation, and outbound sales while the Filipino call centers specialize more in customer care, appointment setting and inbound services.

123outsource.net has technical support call centers in India in every major metro. We have Mumbai Call Centers, Delhi Call Centers, Bangalore Call Centers, Bombay Call Centers, Noida Call Centers, and more.

Additionally, many of the companies that advertise in our inbound call center or outbound call center page also do technical support, so please feel free to browse around our various categories.

Some Indian technical support call centers specialize in particular types of software or devices such as android, iphones, etc. Others are willing to learn about your particular technical needs and will customize their service accordingly.

Outsourcing: Why Everyone is Doing it. One Bizarre Example

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Outsourcing: Why Everyone is Doing it. One Bizarre Example

One U.S. software developer who makes a six-figure income recently admitted–when he was caught–that he outsources his work to a software developer in China and spends his time relaxing and browsing various websites. The cost? A mere 20% of his salary.

Also, please note: it is entirely possible to get comparable if not superior work from an IT company in India or China. Cost is not the only factor.

This case demonstrates why companies outsource–and how tired and discouraged even successful Americans are with work. Many people assume that outsourcing is the cruel scheme of big business in the U.S. or that the government is at fault for promoting outsourcing to IT companies in India or China. But in this case, the developer had a great reputation and paying work–but chose to jeopardize his position by outsourcing to an IT company in China. In short, he did not want to work or was not able to take the stress that came with the job.

U.S. companies, fueled by Bureau of Labor Statistics reports, point out that, in 2013, there are 120,000 new IT jobs created for people with computer science degrees, by only a little over 50,000 new college graduates qualified to fill these jobs…which invariably get filled by workers from foreign countries with temporary visas. Outsourcing to IT companies in India and elsewhere will continue as long as American companies find there are not enough qualified American workers to do the job.

In our experience, for example, many high-end software developers in California outsource their work to IT companies in India, and have a variety of explanations of how their work gets done and where. According to fastcompany.com, the global outsourcing industry was a 1.6 trillion dollar success story in 2007. The Wall Street Journal, as quoted by thinkprogress.org, confirmed that the largest corporations, including “General Electric, Caterpillar, Microsoft, Wal-Mart, Chevron, Cisco, Intel, Stanley Works, Merck, United Technologies, and Oracle…cut their workforces by 2.9 million people over the last decade while hiring 2.4 million people overseas.” These figures do not include thousands of jobs outsourced to IT companies in India or China by smaller firms across the U.S.

In addition to IT companies, Call Centers in India and Data Entry in India are getting a huge share of the global outsourcing market. Recently, Call Centers in the Philippines and South Africa are also popular outsourcing destinations.

(1) There are 120,000 new IT jobs every year, but only 50,000 new people to fill those jobs
(2) There is a growing shortage of programmers in the USA, and outsourcing fills the gap
(3) Programmer outsources work to China for 20% of salary!
Next: Outsourcing bedsores he developed from lying around
(4) Only 50,000 U.S. grads qualified to fill 120,000 IT jobs for compu-sci majors. Foreigers w/temporary visas love IT!
(5) Global outsourcing industry raked in $1.6 trillion in 2007! That’s almost enough to pay someone else 2 do the raking
(6) Big U.S. companies have given the boot to 2.9 million & hired 2.4 million overseas! The boot wasn’t even made in US.
(7) India BPO’s are getting a huge share of the global outsourcing market. Forget India ink. We’re talking India Inc.
(8) Programmer outsources work to China for 20% of salary! Next: Outsourcing free time with family driving him crazy!

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Why Indian Call Centers Fail

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In a recent conversation with an executive who is an expert on setting up call centers in India as well as other countries throughout the world, I learned that a major reason call centers in India fail is poor management. And 90% of call centers in India fail. Start-up companies in India do not consider hiring an experienced call center manager to be a critical part of the first years’ budget! This sets up a vicious cycle that harms the business in three ways:

1) Poor skills and poor salary = poor attitude

When a new call center starts up, the company will very often spend money on everything else: office space, furniture, desks, technology (IT), and equipment. To be sure, these are important… but without an experienced manager from the call center industry, a call center in India will not be able to select, train, and retain the right staff. The company will also not know how to build the business and retain good clients without the expertise of a manager who has worked in that industry. Spend money on an experienced call center manager whom the company, callers, and clients can respect.

Frequently, a call center manager in India will earn the equivalent of $4000 a year…or less. It is not a position that commands as much respect as being an IT manager, for example. So finding an experienced call center manager and rewarding that person more than usual can be good for him/her–and good for business. Instead of going out and finding the best managers they can, companies are spending money on brokers to help them get clients. Many of these brokers demand money up front. Better to invest money in the key employee–a good manager–who will make your call center stand out from all the call centers in India!

An inexperienced call center manager may be distant, inefficient, and ineffective. Any of these problems in a call center in India will lead to failure.

2) Poor attitude = poor environment, poor employees, and poor retention

M any call center managers in India don’t care about finding, training, and rewarding good callers. Maybe they just don’t like people. They may even be rude or apathetic. This leads to caller burnout–and high attrition rate for callers and clients. A manager’s inability to create a good work environment predicts the failure of your relationships with clients and your business. Aim to have a manager who can motivate callers to stay–and become managers themselves!

The lack of respect a manager at a call center in India gets filters down from the manager to the callers to the person on the other end of the phone…which is why Indian call centers are currently not competitive with those in other parts of the world. If you run a call center in India– hire an experienced manager who commands respect and respects others!

Since most call centers in India suffer from 20 to 50% turnover in the first year, it is important to hire someone who can recruit and train a reliable group of callers who will make money for the company.
Which is worse–having to pay staff a bit more each year because they are pulling in good clients and establishing a successful business… or finding and training new callers all the time because management just does not know or care how things are done?

Studies show that work environment is as important as–and often more important than–salary…even in a call center in India where people may be desperate for work. A manager with experience in the call center industry will create a system of rewards that makes the place feel like home.

3) Poor environment & results = poor reputation = The End.

When managers do not treat callers well and do not know how to train callers, the company loses both callers and clients: long-term losses that cannot be reversed. According to a Wharton Business School study, call centers that keep more employees –and promote them from within–maintain a better customer focus and keep their clients. Call centers in India that develop a bad reputation with employees and clients fail in the first six months.
Remember: a bad reputation is nearly impossible to reverse…and certainly cannot be repaired as quickly as it is created.

According to the NY Times, as of August, 2013, business growth in India has slowed to 4.4% per year (down from about 8%). A great deal of this reversal is due to poor management.

Call centers in India are often hesitant to spend money on experienced managers. However, the ones that do spend their money on good managers are the ones that succeed in the long run.

(1) Call centers in India are often hesitant to spend money on experienced managers.
(2) Business growth in India has slowed down to 4.4% due to poor management.
(3) Poor skills and poor salary = poor attitude

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Call Centers in India: Is an English Accent Important? Just do Your Job

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Necessity–or Prejudice?

Do you feel you are somehow getting better service when someone at a call center in India speaks with an English Accent? Is it better to speak with someone who speaks perfect clear English but who is not energetic or helpful? Which person gets your respect and trust? These questions actually go right to the heart of our attitudes and beliefs about customer service.

Americans are notorious for complaining about companies who use callers from call centers in India because they are hard to understand, do not understand the other person’s accent, and do not inspire confidence. The conventional wisdom is that if you are calling native English speakers, your call center will do better if you have callers who speak with an English or American accent. Call centers in India that call people in the U.S. generally do better when they hire native English speakers. This is what the mainstream media generally reports.

It is possible, though, that Americans have become suspicious of foreigners and just aren’t willing to compromise on what they want. They feel uncomfortable with accents and immediately remember their jobs are being taken away be “these people.” According to a 2011 Q&A session with professor Steven Neuberg in Scientific American, “People who are foreign to us are more likely to pose certain kinds of threats” and are not seen as having our interests at heart. They are more likely “to take more than their fair share” and to cheat us. Currently, the Better Business Bureau and many other organizations that are reputable and influential have blogs that include consumer comments on “foreign” accents. The FTC itself has a website blog “Fraud Affects 25 million people” that includes many consumer comments demonstrating suspicion about foreigners. If foreigners are cool– should we condone such comments? If outsourcing is going to work–shouldn’t we be extra careful about what we say and publish? The spin on foreign accents always seems negative, never positive.


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English is The Cat’s Pajamas

That expression, by the way, is an English slang expression meaning “the top” or “the best.” Just how important is your accent?

According to most surveys, neutral English accents are preferred; people do not mind talking with someone from a call center in the Philippines, for example, because that person can speak clear English. That is a major reason why call centers in the Philippines are getting so much work lately: native English speakers want to interact with those who speak English.

Listen to the Information, Not the Accent

However– what if you are a highly motivated and reliable worker at a call center in India and you do not speak perfect English? A call center manager who employs callers in various parts of the globe told us that if your Indian accent is not particularly heavy–but you understand the person’s questions, can explain everything clearly, and make a good impression–you can do just as well as native English speakers if you just do your job.

Doing your job at a call center in India means conveying the message, getting a positive response from the person at the other end of the line, maybe making a sale or giving good advice about a product, and not having that person hang up on you or complain. If the person has gotten good information, he or she will not feel the caller with a foreign accent has been dishonest or unreliable in any way.

Just Do Your Job

If you are able to convince the person you are calling that you understand what is being said, and if you can respond in an upbeat manner with good suggestions or comments, you may do just fine.

I would rather hear from someone at a call center in India who is positive and smart than someone who sounds lazy and stupid but speaks perfect English. I don’t care what the person’s name is if I can understand what is being said and I get some good information. I am not worried that this person will take jobs away from the U.S, because that person is a human being who is trying his or her best…and where the jobs go is beyond my control. The success of the conversation depends only on whether the person is doing the job.

If you work at a call center in India, you owe it to yourself to try to speak clearly and give the very best information you can. Be natural and helpful, and don’t worry about the person on the other end of the phone. Just do your job!

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(1) Is it more important to have an English accent or to just speak clearly and do your job?
(2) Many Indians think a UK accent is the way to get ahead. Being helpful counts more!

Call Center Blues: Does Credibility Matter?

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What is Credibility Anyway?

It comes down to trust. Basically, credibility means you are offering something worth listening to. Whether you work in a call center in India or a call center in the Philippines, the people you are calling need to believe you have information that can genuinely help them or improve their lives in some way. They need to feel you are calling to offer them something, not just to take something from them.

Here are three simple steps that actually create credibility:

The people you are calling need to hear that…

1) you have a name they can understand and will like.
Saying your name too quickly or in a way that sounds like you do not like your name will not create a reason for the person to want to find out why you are calling. Announce your name clearly and confidently at the beginning of the call. Imagine you are calling to tell them they have won a million dollars; the sound of your voice will make people want to listen!

Call centers in India often suggest a false name; however, using your real name (if you are allowed to) can be just as effective–if you are pleasant, upbeat, and knowledgeable. If you are required to use a false name, make sure it is one you choose and feel comfortable with. Saying your name with confidence and pride is the number one step in the entire process of creating credibility! People want to talk to someone who sounds like he/ she is worth talking to.

2) you know the name of the company you represent, and the name of the person you are calling. One experienced manager of a successful call center in India points out that a skillful, upbeat caller can create confidence and elicit a friendly response in less than one minute just by the way he announces his name, company name, and the name of the person he/ she is calling! On the other hand, if you mispronounce a name like you have never heard of it before, it shows you are not a friend or someone worth talking to. It does not create credibility.

3) you offer accurate and interesting information (name, address, account number, relevant product information–if it is a customer service or sales call). After you confirm their name, it will also help create credibility if you confirm any information you know about them (Do they own a particular product you are calling about? Do they live in Cleveland?). Even if you are from a call center in India that is nowhere near where they live, you can make them feel they know you by making them feel comfortable that you know something about them. Then, offer them new information in a way that is engaging and upbeat.

Two Known Facts:

Succeeding at these three steps in the first two minutes is proven to help people listen better, understand you better, and become engaged in the conversation.

A pleasant conversation creates warmth and builds credibility…and doubles your chances of success in making a sale or resolving an issue. People will feel you are right there in the room (or certainly in the same country)…instead of in a call center in India–or anywhere else.

(1) You gain credibility in a call center by having a pronounceable name & being able to interact
(2) A pleasant conversation creates warmth and builds credibility & makes the sale!

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Indian Call Centers: Credibility = a Great Voice

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Call Center Credibility = a Great Voice (Start Practicing!)

Many callers we know at call centers in India work so many hours that they are exhausted…and feel they cannot give every call their best. Their voices become monotone..and that means they lose credibility. A 2003 Harvard University study confirms that tone of voice has a great influence on what the listener perceives as a positive or negative message. Create a great tone of voice and phone manner so that you always make a positive impression!

Allure provides a certain type of credibility

Some callers we have spoken to at call centers in India develop an air of aristocracy– people who have grace and poise, and a tone of voice that captures people’s attention. Wow! When you hear this person on the phone, you feel honored to get the call. There is something delightful and alluring about a throaty female voice that rings with confidence, or a male voice that sounds like its owner is from a family with inherited wealth. It’s sexy and cool–and people will listen to you! Then, that personality you use on the phone will become part of who you are…and you may actually attract wealth. You will become your best self.

Practice saying your name and the name of your company and client

If you rush through your name or mispronounce someone else’s name like you have never heard of it before and it is not important, it shows that you are not a friend. You are not someone worth talking to! It does not create credibility. If you work at a call center in India, it is particularly important to establish credibility right away. You have only your voice with which to do that.

Practice saying your name and the name of the company so that it sounds impressive! Ditto the name of the person you are calling. Practice your new persona, that on-the-phone personality that glows with wealth or beauty. Practice calling friends and relatives on the phone.

Then–do the whole call in that alluring tone of voice. Studies show that with the right tone of voice, your success rate will increase. Everyone at your call center will envy you. That air of aristocracy will make your call memorable and earn $$ for you and your call center in India!

(1) Many call center workers in India work after they are tired making them sound horrible!
(2) In India, call center workers are so tired, that their voices become a monotone!

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Cottage industries in India ruin India’s outsourcing reputation

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Many people feel that the industry relating to call centers in India has had its reputation ruined by cottage industry players. What is a cottage industry you might ask? Tiny companies with one, two or three employees might be considered members of the cottage industry. India has many call centers that are family operations run out of people’s living rooms. Their neighbor, uncle or cousin might work there when they are out of a job. Many of these companies are completely unprofessional. But, here is my take on the matter.

I am pro-cottage industries. My business is a tiny company. We have three people all working from our homes. People who work from home tend to be the least reliable, but we tend to be generally very reliable. We have been running websites for over 12 years you know! But, for new startups, people are not always realistic. It takes money, skill, manpower, connections, and more to run a small business. I say that it is better to start really really small, and build your way up… Slowly!

The faster you rise, the harder you fall is a line from a rap song. It is sometimes true. Grow slowly but steady and you will be more stable. Don’t try to grow faster than nature lets you. Grow step by step, brick by brick, relationship by relationship. If you have been in business for three years, your clientele should be mostly people who have been with you at least a year, otherwise you are not a stable company. Your staff should have stuck it through with you hopefully for a long time so you know them. To grow in a stable way, your relationships need to be stable. Business is about relationships.

But, what can we do to clean up the cottage industry world of call centers in India? The problem doesn’t get automatically solved if you have an office. Offices are not magical, they are just buildings. Unless they were blessed by a god, they are just a hunk of concrete. People who work in large offices often deliver horrible quality work. The solution is simple — just pay attention to the quality of your work and try to always make it better.

Kai-Zen is the Toyota term for constant improvement. Why not try to find new ways to make your company daily. It is not about trying to find new tricky ways to screw your customers out of a few rupees. Then, they will dump you and you won’t have a business. Find new ways of delivering quality to your customers, then they will multiply!

(1) Many feel that home based call centers in India have ruined India’s reputation.
(2) My business functions w/people working from home. But, do call centers do well like this?
(3) Offices are not magical, they are just buildings. Do people all work better in an office?

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How to find call center clients — 3 basic points

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How to find call center clients / call centre clients

Our staff talks to call centers in India, call centers in the Philippines, and many other places. The #1 question they ask is how to acquire more call center clients or accounts. The answer is actually simple, yet nobody wants to hear it. Call center managers are looking for fancy sounding schemes to attract clients to their call center. People are looking for a magic pill that they can take that will get them more call centre clients. But, there is no magic pill, and customers don’t grow on trees. YES, there are customers out there by the thousands, but YOU might not be getting them. Why? Because you didn’t take the magic pill which I am going to give you. Take this pill once a week, and clients will miraculously grow on a tree just for you! I promise! Trust me!

People are very resistant to hearing common sense advice. But, the secret to “how to acquire more call center clients” is only common sense. So listen! Points 1, 2 and 3 are very basic. 98% of Indian companies FAIL to do all three points correctly which is why they rarely make much money. They present a bad image of themselves.

(1) If you don’t answer your phone, your prospective clients won’t be able to do business with you even if they want to. Most call centers don’t answer their own business’ business line because they are too busy making calls for their clients. Answer your phone! No excuses. Sure, that is too SIMPLE to possibly be good business advice. But, it is common sense truth. Companies that don’t answer their phone are generally small, and stay small, or crumble alltogether.

(2) Have someone answer the phone professionally. A dull “hullo” doesn’t cut it in the business world. Have them announce their personal name and company name.

(3) Have someone KNOWLEDGEABLE and helpful answer the phone. I talk to people all night who can’t answer the phone properly. then, during the day when I call America, I get people who don’t know a single fact about the service they are selling. Goodness gracious. How can you sell a service, if you don’t know anything about it? I would never become your client if you are so useless!

Here are some additional points on having a knowledgable and helpful salesperson

(a) Your salesperson should be personable and get along well with most people.

(b) The information they give should be accurate and realistic. Nobody likes a liar, or someone who gives incorrect information by mistake. You lose call center clients by giving wrong answers.

(c) Being too pushy scares people away. Be nice! Trying to twist people’s arms into signing a contract is a bad idea at first too. Let people get to know your company before forcing them to be bound to a restrictive contract.

(d) Be flexible! Don’t have rigid terms.

(e) Understand how to introduce the company, how many workers you have, and who does what. Tell people about the history of the company as well, and don’t keep secrets. Many companies will refuse to say anything about their workers because it is private. Prospective clients will not want to use your company if you have too many secrets — tell them about everyone who works there.

(f) Avoid trying to present a false big company image. If you are a big company, then stress how PERSONAL you are. If you are a small company, stress how COZY you are. Small companies have many advantages that big companies don’t have. Stress being GOOD rather than being a particular size.

Thats it for now, but there will be more similar blog posts on how to get more call center clients!

Your employees are depressed…

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Your Employees are Depressed: Why Business Isn’t Booming–And What You Can Do About It

Depression: A Major U.S. Export?
In the United States and elsewhere, many people are just tired of all the economic ups and downs—and just don’t believe in the system anymore. Mental health in the workplace is at an all-time low, and workers don’t feel secure about the future. Even those fortunate few workers who believe they have stable jobs and good bosses may suffer from work-related depression. Psychologist Robert Ostermann, an expert on workplace stress, pointed out that, at the outset of the 21st century, in countries that emulated “the American model” (Taiwan, Hong Kong, Singapore) there was more stress. As outsourcing continues to be a solution made-in-America, stress continues to escalate in call centers in India, IT companies in India and China, electronics manufacturing companies in Asia, the Philippines, and South America, and all across the globe.

After Sept 11, 2001, outsourcing to call centers in India, for example, increased dramatically as a way American corporations could pay out less and have callers on the phone at hours when U.S. call center workers were sleeping. Along the way, America also outsourced its customer service problems and its stress: Americans expected their calls to be handled by people who spoke good English, understood their accents and their concerns, and could offer clear solutions. When customer service issues were handled by call centers in India, the U.S. company that hired the call center was often criticized and held to higher standards by critical customers who then became suspicious of the company they believed they were doing business with in the first place. For most call centers in India, with the jobs and income came the stress of having a call center that was up to U.S. standards.

How Many Depressed Workers Are There?

According to surveys described in The Times of India (Feb 19, 2013), 66% of employees in India suffer from stress and admit they have trouble focusing at work because of stress. Whether it is caused by the very real demands of multi-tasking or by the unreasonable requirements of an unsympathetic and harsh work environment, lack of focus is a major symptom of depression. At call centers in India, where poor management and stress are legend, stress is extreme; yet in 2013, stress is part of every job, every industry, and every country. As of 2011, a quarter of the world’s workforce admitted to suffering from depression, and 92% assert that their depression is job-related http://www.huffingtonpost.com/2011/11/11/nearly-quarter-of-global-workforce-depressed_n_1088785.html .

According to a 2013 article in The International Journal of Environmental Research and Public Health, “Depression in the workplace is a global concern.” Michael Mazaar, author of Global Trends 2005, points out that “Depression is now…the world’s second most insidious illness” (after heart disease). Workers in call centers in India, the Philippines, and the U.S. are greatly at risk because customer service work on the phone is so stressful, but all types of jobs that involve multitasking and the potential for misunderstandings put workers at risk for depression. In the U.S. in 2001, job stress cost industry over $300 billion a year; what are the costs in 2013—if stress in the workplace has doubled or tripled? What are the current costs in the workplace–globally—because of stress due to outsourcing, national debt, mortgage interest rates, global warming, earthquakes and tsunamis, terrorism, global political meltdowns, and the threat of constant war? Human beings are aware of these issues, even if they do not consciously think about them or discuss them. These issues are real, and cannot be easily dispelled by talking about them…which may explain the current focus on medications: according to CNN, use of anti-depressant medications has gone up 400% since the late 1980’s.

Tip: If you think you are depressed: Spending time in nature (gardening, hiking, walking), exercise, and proper diet will bring you most of the benefits of the chemicals in medication. Also, studies demonstrate that just choosing to focus on the positive increases your serotonin levels.

Am I Depressed? Are Workers in my Office Depressed? How Can I Tell?

If you work in a call center or an office job in India, the U.S., or the Philippines, you may have noticed workers who are
· more and more forgetful
· often late
· prone to error and missed deadlines
· easily distracted
· exhausted
· confused
· withdrawn
· gaining or losing weight
· emotionless
· hostile
· preoccupied
· fond of alcohol

These are common symptoms of depression, a product of stress, and may be observable in your workplace. “Stress comes from bad managers,” says Robert Hogan, PhD, an expert on personality in the workplace. If you are a manager in a call center in India, the Philippines, the U.S.—or a manager in any office—you are in a position to help your employees and your company by finding out about employees suffering from depression.
According to Forbes, 65% of Americans surveyed said in 2012 that they would rather have a good boss than more money. Call centers in India are notorious for bad managers…but managers in the U.S. or anywhere else can be just as bad. A 2009 Harvard Business Review survey reported that “the majority of people say they trust a stranger more than they trust their boss.”

So What should I Do?

If You Are a Manager or a Boss:

1. Having healthy employees is good for business: According to an MIT study, depression costs “tens of billions of dollars” each year in terms of loss of productivity, time off from work, and health care or costs for treatment. Hire, train, and keep employees who are healthy and have a healthy way of relating to others—in person and on the phone.

2. Screen employee responses as you train workers. Give employees clear directions, realistic goals, rewards, and consequences. Talk in a pleasant and rational manner. Make employees feel safe. Let healthy employees mentor those who are on edge.

3. Observe employees at work. Don’t ignore any symptoms you observe. Be on the lookout for bullying or other behaviors that create stress. Ask questions and have employees see a company doctor if needed.

If You Are an Employee:

1. Manage yourself. Be aware of how you feel and how you react to others. If you are not happy at work, figure out why and make a plan to correct the situation.

2. Don’t just let the situation keep on the way it is. If you need more direction or different tasks and hours, speak up. Ask for help at the beginning, and follow directions.

3. Do your job. If you know the workplace environment is bad for you, find another job with a better work environment. If you can’t find another job, do everything to function better—including medication, if you need it.

Few workers feel the workplace is a friendly environment they can trust or feel comfortable in. Are workers at call centers in India and the Philippines taking the heat from U.S. business problems? According to Forbes, “The United States is a nation in decline” and the U.S. has slipped to 12th place in the list of the world’s happiest (read: most prosperous and stable) countries http://www.forbes.com/sites/christopherhelman/2013/01/09/the-worlds-happiest-and-saddest-countries-2/ .

Let’s face facts: terrible workplaces and poor job security are everywhere. In India and China, for example, only 40% of people surveyed in 2013 believe it is a good time to find a job. On the surface, these countries seem to be doing better than the U.S., but workers in India, China, and even the Philippines exhibit their own symptoms of depression. Labor issues, the high cost of food, worker safety, long hours, and poor wages are real: it’s not just about having a job, but the quality of the job and the work environment, too.

The Moral of the Story?

Despite the reports we hear of a boom elsewhere, there is no place where workers feel life is safe and the future is rosy enough to keep on working as usual. Whether you work in a call center in India or an office in the Philippines or the U.S., there is stress. In the workplace, do something good for others, and it will come back to you in increased productivity and focus.
Looking for the perfect country to do business with is like the old story of the house with the golden windows at sunset: a girl has always seen a house with golden windows. When she travels there one evening at sunset, the windows are not golden, and the boy of that house points out that the house with the golden windows is at the other side of the valley: he turns and points to her own house.

Perhaps the moral is still to look to your own house, your own country—instead of pointing at other countries’ productivity and bemoaning the fate or the lack of productivity of your own. We need not abandon outsourcing or doing business with those far-off countries that seem to have the golden windows, but we can try to strengthen our own nation. That means addressing problems that lead to stress and depression. It means not allowing our lives to be overtaken by the trivialities and frustrations brought about by a world that doesn’t seem to care anymore. Find the workplace that is the best for you, create a work environment that is positive, and reward the few people around you who care. Give good managers your best effort. But keep on looking.

(1) Americans are exporting depression as workers feel unsure about the future.
(2) Depression makes you forgetful, late, and distracted. Not good in the workplace!

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