Monthly Archives: September 2010

Do men feel more capable after meeting with higher level people?

Categories: Of Interest | Tagged , | Leave a comment

According to The Daily Stat, men who interact with a high powered executive even briefly will feel even more powerful, confident, and wiling to take risks. An interesting statistic. But, this effect doesn’t happen with women who are less keen on becoming powerful.

I have learned through personal experience that everybody I interact with rubs off on me. If I am with someone good at creative thinking, I become better at creative thinking myself. If I am around great technical thinkers, I make better decisions when I am sitting next to them — especially the really complicated decisions. Being around people who constantly complain has a really bad effect on me. I get very irritated. I am not brought down by the specifics of what they are complaining about, but by the fact that the complaining never ends, and that there is no relief.

I feel inspired to even read a book by a higher level person. Reading about Warren Buffet gets me closer to that mindset of a Billionaire. I learn to think about the types of things that he thinks about, and in the way that he does. Sure, it takes a while for it to sink in, and a single exposure is not enough. But, just being around someone smart or powerful can have a huge effect on you.

The interesting fact here is that women are less interested in power and therefor being around powerful people doesn’t rub off on them as much. Does that mean that if I am around a great football player, that they will not rub off on me because I don’t have the internal desire to be good at football? Maybe we can say, that if the spark is not there within you, that external influences will not influence you that much. That is a very spiritual type of a thing to say!

The winning traits to get an outsourcing job!

Categories: Getting a Job, Outsourcing Articles | Tagged , , , , | Leave a comment

How to get an outsourcing job
 
I get emails daily from people in the Philippines, Bangladesh, India, and Pakistan asking for the secrets to getting a job in outsourcing or doing outsourcing.  Doing outsourcing is no different from any other industry.  You provide a service, and someone pays you.  The only difference is that the person or company paying you lives in a different country.  The main focus is to always be improving and sharpening your skills and to be at the top of your game.  Presentation is another very important factor.
 
Presentation
Most people have a variety of skill sets.  Some people are good at being a “people person”, while others are good with numbers, or good with their hands.  The best acupuncturists are generally the worst at marketing and vice versa.  The worst chiropractor I have ever had was a millionaire because he knew how to market his clinic and how to hire other people who were good at chiropractic work and related professions.  Maybe you are good at your work, but terrible at presenting yourself.  Have you ever thought about that?    If you are unskilled, then you will not be able to get any type of decent job until you have some solid skills.  An unskilled person should find a way to become masterful at some skill.  But, for those that are skilled, but have lousy presentation skills, here is my “expert” advice:
 
Presenting yourself has many facets, and don’t overlook any of them.  A good RESUME is key.  DRESSING well is very important in our superficial planet.  Being PUNCTUAL is critical.  Being pleasant or even FUN to work with can be a huge determining factor in getting or keeping a job — nobody wants to work with someone who makes them feel like tearing their hair out no matter how talented you might be.  A good ATTITUDE that comprises caring about others and caring about what you are doing is irreplaceable.  LANGUAGE skills are critical — do you speak clearly and enunciate or do you avoid people and grunt “uh” when someone asks you a question?  If English is not your mother tongue, people will still enjoy talking to you if you are clear, helpful, and pleasant, no matter how thick or thin your accent is.  SPELLING — do you type with an accent?  People lose respect for others who don’t spell well (which is a problem for me, because I’m  a lousy speller-er).  Lets elaborate on these main points below:
 
Resume
People send me their resumes daily and these documents are filled with a multitude of sins.  Some resumes do not clearly document what the person does, while others don’t document what company and metro the person worked.  If the company and metro are mentioned, job descriptions and responsibilities are often omitted.   The purpose of a resume is to evoke a feeling of credibility and to inform others. If you leave out all of the useful information that someone would look for in a resume, your resume will get tossed in the trash.  As a general rule you should NOT send a resume to anyone you have not talked to either in person or over the phone.  Resumes end up in what Americans call, “The circular file” (trash).  Go to a professional resume editor to have your resume get a professional touch and you will impress everyone.  Additionally, people misrepresent themselves on resumes making themselves look like they are much more skilled than they really are.  Try to make your resume look real, and make your experience look believable and include contact information so that your information can easily be checked by the person reading the resume.  You could include contact information for the manager(s) you worked for. 
 
There are different formats for resumes.  It could be in inverse chronological order.  You could include: Job Objective, Highlights, Relevant Experience, Work History, and Education.  Avoid leaving “holes” in your resume.  If there is no material for 2002-2008 then the person reading your resume will wonder what you were up to?  It is best if a resume is on one page, but two pages might be acceptable if the content is good.  The resume should be professionally typed with adequate margins.  It must be proofread so you can be sure that there are no errors.  Its traditional in America to have a resume on special off white or ivory rough paper.   The quality of the paper is part of a professional presentation.
 
FYI: I do NOT hire individuals for any jobs, nor do I have personal contacts in outsourcing other than programming companies throughout the world.  Please do NOT send me your resume.  
 
Dressing
People have always been very superficial, and human nature shows no sign of changing.  Dressing for success is very important, however, what to wear can depend on your job description and culture.  Italians like flashy suits, while the British prefer more “understated” clothing.  Indians are always found in slacks and a button down shirt and rarely wear a tie (at least in the high tech industry).  Blue collar jobs have set uniforms, while white collar jobs allow a lot of flexibility in the grades of quality of clothing.  If you have expensive clothes, but wear them sloppily, you will make a mediocre impression.  But, what if you get clothes for a bargain that make you look like a millionaire — its possible.  Remember, that you are dressing for others and not yourself.   If your boss is happy if you wear old “frumpy” clothes with holes in them, then there is no harm in wearing them.  Since we are not psychics, we don’t know how others that we don’t know want us to dress.  Therefor, its best to dress well so we are more likely to please our superiors.
 
Punctuality
Working with others involves coordination.  If someone is always late, it is aggravating to work with them.  If you show up late for your interview, the boss will expect that you will be even more late for future meetings and will strongly consider not hiring you.  In some European countries, you are supposed to come a few minutes early, while in Japan you customarily must arrive within seconds of the appointed time to avoid being rude.  Japanese coordinate their trains and cabs so they arrive exactly on time.  If you live in India where the locals are on IST (Indian Standard Time — always late), if you are on time, you will be special, and everyone will like you — at least after they arrive which will be at least twenty minutes after you do.  They will appreciate that you are waiting for them instead of them waiting for you. Although Indians are much more patient than any other nationality on the planet, they still will appreciate your punctuality.
 
Being pleasant and fun
Some salespeople are overly friendly and it sometimes comes across as fake.  But, their livelihood depends on interaction, so they try to speak in a pleasant way and be fun.  If you are trying to get a job, you are selling yourself. You need to be up beat, fun, and ready for action.  Although Americans have some of the worst scores in math and science in the developed world, the levels of confidence and fun-ness are higher here than in other places.  Indians are the opposite.  Its common to see an Indian who can do PhD level math have no self confidence and be very shy, uptight and rigid at a job interview.  In the professional world, those who can be fun without sacrificing professinalism or responsibility have a huge edge over the competition.  Additionally, smiling generally doesn’t hurt unless you are applying for a job in a mortuary.
 
Attitude
A good work attitude is important anywhere.  You need to really care about what you are doing and about the people you are helping. In India, the culture lends its self to a lot of superficial bowing down to authorities.  Indians love to huddle around their superiors, kiss their feet (at least mentally), and never question authority.  This might be a cultural necessity (I’m glad we are not like that here), but its superficial.  Real caring and responsibility is necessary.  Responsibility will be omitted in this blog because it is a minor part of getting a job, although its the main component in keeping  a job.
 
Language
We live in a world where people speak several languages, and we all use language differently.  Slang can differ from metro to metro, and levels of formality differ in different types of professional and class environments.  Obviously if you want to work at a call center, you need to speak and communicate clearly and be patient with others.  But, to be a programmer or data entry clerk, its also advantageous if you can communicate clearly.  When I talk to programmers in India, I always have to say, “What?”, because I can never hear their answer to my question.  “Was that a yes or a no?”.  If you are shy, quiet, or an unclear person, try to practice being clear.  Nothing in life comes easily, especially language.  People spend twenty years learning their native language, and another twenty to learn a foreign language. Plan on putting some thought and effort into speaking clearly.
 
Spelling
If you are submitting written work to a manager or boss, make sure you spell well and write well.  Have your work checked by your most erudite friend if you have such a friend.  Paying a professional to edit your work wouldn’t be a crime if you can afford it.  People lose respect for me every day each time I make a spelling mistake.  I write a lot and most of it is not valuable enough to triple check.  I explain to people who criticize my spelling that I am a marketing professional, not a spelling professional.  Those people who lose respect for me still do business with me since I get them work, but its painful to be disrepected so frequently for petty reasons. The main point is to do whatever you consider to be “doing your best” to spell well when submitting important documents.   Its as important as your professional skills to many people.

Wealth consciousness and HOW to develop this step by step

Categories: Success | Tagged | Leave a comment

Many spiritualists belive that to gain wealth, you need wealth consiousness. Yes, there is more to it than that, but the consiousness is a very important component. Many people who are wealthy came from well to do neighborhoods. The fact that they went to good schools and had smart parents really helps. But, what also helps which people don’t understand, is that the fact that they grew up around wealth instills a feeling of wealth consciousness in them.

My comfortable childhood
I remember that as a child, I grew up in a very comfortable environment. Everybody had a nice house, enough to eat, and there were trees and other nice aspects of the environment all around. I thought that this was how the world was, and that this was what I would always have. Unfortunately, after I finished college, I was not able to make much of a living and had to live in a much poorer circumstance. However, I still had the wealth consciousness of the upper-middle class in me; and that consciousness is what kept me motivated to get back to what I was used to.

Regaining my standard of living.
After many years of hard work, I attained a standard of living that was similar to what I had as a child. Of course, now I live in an urban area, and as a child I lived in the suburbs. There are differences. However, I aspire for more. The problem, is that I have the wealth consciousness of an upper-middle class person. I am used to affluence, but not oppulence. I am not used to being around people who have millions!!

Get used to a type of environment
The key here is to GET USED to whatever consciousness you want to develop. If you want to have the consciousness of a great musician, then listen to great music all the time and be around great musicians. If you want the consiousness of a great wine expert, then hang around great wine, and around great wine experts. If you want the consiousness of a wealthy person — then hang around master business people, read their books, and be in places that they would be.

Thinking about having a bigger venture
My business has been nice for years. But, it never grew. I always am trying to make it bigger and better, but for years it was stagnant. Part of the problem was the economy. I kept getting smarter and better, while the economy kept getting worse — these two factors averaged out to stagnant growth! That was not a bad result considering that most others in my industry were ruined! Now, things are growing, but my thoughts are slow to grow. I need to picture my business having ten times as much going on, and many more people working for me. I need to picture assistants for everything, and a completely different work environment. If you can picture it — that is the first step in the battle. Getting used to doing more types of things is another part. I need to picture running 10 sites, and 10 blogs and having most of the work done by others. I have to picture training these people and managing these people, and finding a place to do it all in. Can you picture your business growing? How do you see your company’s growth unfolding?

Being around the right consciousness
One technique I found which makes no sense to anyone except myself and a few people I know is feng-shui. I have written many blog articles about feng shui. BEING around wealthy people who are actively moving wealth around is excellent feng-shui. If you go to a neighborhood where millionaires live, and these millionaires are doing large deals regularly — then you will benefit from being around their energy. A neighborhood of retired millionaires will not do very much good as the money is stagnant. You need movement and the consciousness of the movement.

Call Center Mumbai in the news!

Categories: Call Center, India | Tagged , | Leave a comment

Call Center Mumbai in the news
 
Call Centers in Mumbai vs. Rat Catchers
The Chicago Sun Times stated in November 2010 that a rat killer in Mumbai makes $271 while a Mumbai Call Center employee makes $338 as an entry level employee and claims that the competition for rat killing jobs is tough.  Indian call center jobs are now being outsourced to the Philippines, but there is no way to outsource rat catching jobs.  So, unless there is an influx of foreign born cats coming to Mumbai, the rat catchers are safe… for now.
 
“Outsourced” and real Mumbai Call Centers
The TV show Outsourced is really funny.  I watch each episode at least four times on hulu.com and love each and ever character.  Each persona is loveable, interesting, and hillarious.  But a real life Mumbai Call Center would be dull and boring in comparison.  I remember visiting a Vashi call center in Navi Mumbai (over the bridge from the Bombay peninsula). There would be the bored looking security guard in a dull uniform, the gray concrete buildings, the endless honking, unhappy people in a hurry to come to work.  I wish that real call center employees could be as delightful as on Outsourced!  The one call center employee I remember from real life was a girl in the Philippines who was entralled by the fact that I “Flew over her” on my way to India.  She asked me to wave hi next time I fly over the Philippines. I promised that I would!  I think this sort of charm should be integrated into the job.  Adding humor and personality makes a wonderful bridge between far away people.
 
Spiegel online’s article about India by day America by night discusses issues inside a Mumbai Call Center.  Call Center employees are encouraged to develop American accents and personalities. These employees live as Indians by day, and Americans by night.  The article claims that eligible English speaking call center call center employees are in shorter and shorter supply and that Mumbai call centers and Delhi Call Centers are trying to attract Europeans who are recent college grads to work overseas with them for a year. 
 
In the film “John & Jane”, a lady named Naomi is in her final state of Westernization.  She had bleached hair and bleached skin and spoke with an accent that somewhat resembled a Texan accent.  My point is that if you don’t live in a particular culture, then you are not part of it.  I can fake an accent from any part of the world, but I am only part of the cultures that I spend time in, and I spend more time in some and less time in others.  
 
What disturbed me is on domestic flights in India, I am always bumping into these falsely Westernized girls.  There is the fake sounding British accent, and the unwillingness to acknowledge Indian tradition.  Real Westerners who go to India know Indian tradition. We don’t always relate to it or like it, but we don’t pretend not to know what Chai is, and we don’t bleach our skin if we have a dark complexion — except for certain pop singer(s) who recently passed away who do the moon walk. We don’t pretend that no Indians have arranged marriages anymore.  There is a subculture of Indians with foreign samskaras who feel they are “too good to be Indian.” They love the airline, film, and bar industry. Their attitude is completely un-Indian, but equally un-Western and is often stuck-up.  They are in a neither here neither there sort of a cultural niche — the antithesis of being bi-cultural.  If they really want to be American, they should live with us, and become Westernerized in a real way, and stop pretending.

You might also like:

Visit us on Twitter!

Egypt and its Issues!

Finding a lucky vaastu spot for your office!

My worst business mistakes were because of attachments

Categories: Outsourcing Articles | Tagged | Leave a comment

I was thinking about this the other day. Have I ever let a customer down? Have I ever damaged a client? The answer is that there have only been a few mistakes that I have made in my life that cause a tiny financial damage to clients. Perhaps the worst case might have been US$50 which is comparitively nothing. However, I have cost myself a lot of money. And the financial losses came from bad business decisions that resulted from attachments.

If I have been working with someone for a long time, my tendency was to continue with them no matter if they wanted to go farther, if they were capable, or if they didn’t have the right people for the right job. My loyalty or attachment kept me dealing with people who might have been right in the past for certain tasks, but were not necessarily right in the future. I felt like I was committing adultery to use other service providers for tasks that they did. What I learned is that at particular companies, there are some employees who did miraculous work, and others who simply were not worth working with at all.

On one deal, I probably paid US$10,000 more than I would have if I had found a better programmer at some other company. I didn’t realize that the programmer was on their way down and going through some personal issues. The personal issues effected that person’s work. I saw the warning signs but ignored them because I was loyal to that company.

My new strategy is to realize how much there is to lose by letting emotions get in the way. I now have an algorithm to calculate who to hire and why. Loyalty gets 5 points, but not a fraction of a point more. Loyalty has its place, but can not be blown out of proportion.

My advice is — don’t make mistakes by clinging on to your habits, and clinging on to providers that you are comfortable with — make decisions based on a complicated integration of information and calculations instead!

You might need a PhD to understand what I just said. I’m not sure if even I understand what I just said!

Should Americans Provide Outsourcing Services?

Categories: America | Tagged , | Leave a comment

Should Americans provide outsourcing services?
 
I think it would be a great exercise to have Americans set up outsourcing services, or mock simulated outsourcing business models to understand the metrics of land, labor, and other costs involved in staying competitive in a global market.  What people will quickly find out, is that to stay ahead, you have to either be really cheap, really efficient, really good, or really sophisticated.  
 
Its not all about price!
People around the world think that business is mainly about price competition, and nothing could be farther from the truth.  If you go to the supermarket, the lower cost yogurt sits on the shelf while Yoplait gets hoarded.  Yoplait probably costs more than double ounce per ounce, but you can’t get people to stop buying it . Why?   It tastes good, its drinkable, fashionable, and comes in a cool container — thats why.  People want what they want and are willing to pay more to get what they want than a boring bare-bones standardized product.  i-phones are selling off the shelf while simpler phones that could be sold for $10 at a profit don’t even exist at shops anymore.  People want fancy stuff and couldn’t care less about saving money, and that includes the poor too.
 
So, if an American company tried to compete with all of these foreign outsourcing businesses in the international market, how would we compete?  What would we do?  Competing on price would be futile, but there are many other ways to compete.
 
Languages.  Every language known to mankind (and some not known) is spoken in America.  Setting up global services that are multi-lingual with native speakers would be easy here due to the availability of prospective staff members
 
Speed.  Normally Americans go slow and want to be unavailable during lunch, but what if we devised ways to be lightening quick like Domino’s Pizza.  Then we would have a niche.  What if we had a web development system where websites could be designed, optimized, and marketed all in the time frame of 72 hours?  If the system delivered quality work in that time frame, companies would pay through the nose for that type of service.
 
Sophistication.  What if American companies thought of extra features and niceties to add to regular services to make them more attractive?  We might be able to easily compete with overseas companies just because the services were so pleasant to use.
 
Partnering.  What if American companies partnered with overseas companies (many larger ones already do) to take advantage of affordable labor and combine it with American Ingenuity?
 
Land.  What if American companies figured out how to get staff members to be in a place with really inexpensive land and were able to establish low cost BPO services there — perhaps in a place like Tulsa or Memphis which are some of the lowest cost metros in the states.  With such low land and labor costs, companies would easily be able to compete on an international level.
 
Technology.  What if American companies got even better at using automization, robotics and other technologies, so we could compete with India.  If were were twice as efficient as the Japanese, we could compete even with our high labor costs.
 
American salaries are high, and to keep these high salaries in a global market place we have to merit them.  Money is a gift from god, but the gift is not just given without terms.  You have to merit the money (or have really good karma), or god isn’t going to keep giving it.

On a final note, India is getting really expensive, and the general inefficiencies of the country prevent them from competing with America in the long run.  As India gets more expensive, it will be easier for America to compete with them.

The current status of American culture: a lack of work ethic

Categories: America | Tagged , | Leave a comment

The current status of American culture in 2014: a lack of work ethic

America gets a D
I am sad to say this, but America has lost its work ethic. Asia is the place with great work ethic, but due to very unstable economic, political, and environmental conditions, Asia will continue to experience major problems. Americans who I have encountered in the work world are either overburdened, or completely irresponsible and lazy. America will not be able to hold its title of being #1 if these habits don’t change.

My generation born in the late 60’s or early 70’s at least grew up in a time when families were together and people took pride in their work. Although this has substantially fallen apart since the mid-80’s, at least we saw society when it was somewhat intact. The younger kids are part of the A.D.D. generation. I don’t use the terms Z, Y, or millenials. People jump from channel to channel, tweet to tweet, job to job, etc. Education and family values don’t see to be valued as much although a higher percentage of people seem to be going to college. Families are falling apart, and a high percentage of teenagers have sexually transmitted diseases.

When I try to hire people in America to work for me, they either take me on as a client and then don’t do any work, or they just don’t get back to me. It doesn’t matter how much I pay, people are not so interested in working. I also find that standards for quality of work are very low. People don’t respect deadlines either. I tried to hire bloggers, but they want very high prices for what seems to me to be very mediocre work that will not attract traffic to my blogs. So, I am stuck being very busy doing my writing myself.

India gets a D-
Indians want to work. But, most of them lack the education to really be able to do any meaningful work. Most people looking for work make about three spelling mistakes per sentence. Nobody with any standards would be able to hire more than 1% of the applicants. It is very sad. Indian companies tend to be very impersonal about how they handle clients. The focus is on “the requirements,” and contracts rather than tuning in to how the client feels and what they want. If you visit them in person, the boss will be hospitable to you and get to know you, but the others generally will not. By the time you get to know the workers assigned to your project they will either quit or be on maternity leave. The Indian work ethic is there, but it is short-sighted and sloppy. People are out for short term gains, and very little attention is given to professionalism and quality of work.

Eastern Europe gets a D+
Russia and Eastern Europe offer higher class outsourcing. But, I have noticed that it takes them about three times as long as American workers to do the same thing. Hour padding seems to be cultural with them, but it is not acceptable to me as it is not honest or reputable.

China gets F
China has been in a mad rush to make money. They built lots of factories too fast, and now their factories are not close to being fully utilized. It is typical for Chinese companies to put very toxic chemicals and lead in their manufactured goods. Imagine buying children’s toys that children put in their mouths and learning that it is toxic and could lead to brain damage. This kind of recklessness is why China is experiencing a lot of impediments to their growth. Since they routinely fudge their numbers for economic growth, it is hard to know if they are growing or not. They would grow a lot faster if there would be a shred of concientiousness. Additionally, China has salted its soil with chemicals. It will not be able to use a large proportion of its farmland due to reckless use of chemicals. The air is filled with toxic chemicals as very dangerous materials are burned in areas where people live. Additionally, the water is very polluted with dangerous toxic materials. More than half of Chinese over the age of 50 have cancer which is due highly to the toxicity in the area. Why such a highly cultured nationality would trash its own country is beyond me, but I am very sad as I am a lover of Chinese culture and have been since early childhood.

Additionally, China reserves the right to take intellectual property in some shape or form from companies that do business with them. Since they are such a humongous market, companies feel compelled to agree to whatever terms China wants. But, these days, many large companies are pulling out of China because China likes to set the rules of who controls what, and who they will hire, and a bunch of other factors that I am not familiar enough to tell you about. Is it worth it to give up your freedom to get into a big market and be completely at the mercy of a much more powerful entity? Many companies are saying no and are jumping off the bandwagon.

Communication skills at Chinese companies are abysmal. Trying to get programming work done with them is a nightmare. I expect that since Chinese are so motivated to get ahead, that in a few years they will become superstars of the hi-tech world. But, how many years will it take? That is a question that’s answer will unravel over time. I would expect that after 2020, China will be far in the lead for software outsourcing. We’ll see if my prediction comes true!

Does anyone get an A?
Japan unfortunately doesn’t do outsourcing. But, I had the pleasure of having a green tea donut in Little Tokyo here in Los Angeles. I will say that Japanese are the only culture that I would use as a role model. People were very nice to me and engaged me in small talk. The fact that they knew English was a huge perk. But, during our conversation, if a customer walked in, their attention would go to greeting the new customer. There was no delay. It took them less than a second to jump into action. This type of emphasis on being considerate and timely is a huge attribute that only the Japanese have as a culture. I think that the rest of the world needs to learn from Japan. Maybe we should learn to bow too — it couldn’t hurt.

The BPO across the border

Categories: America | Tagged | Leave a comment

Before the drug war in Mexico, it was popular for Americans to cross the border in search of fun, sun, good margaritas, tacos, and a generally good time. Unfortunately, if you go to Mexico now, you might end up being caught in the cross-fire. Mexico in reality has not really been safe since the 1950’s, but took a turn for the worse with all of the cartels causing so much trouble. Putting danger aside, let’s talk about the long term possibilities here.

The United States has a 1951 mile long border with Mexico. It is hard for workers to get visas to enter the United States. It is easy to get into Mexico. They don’t even check you when you enter the country. Imagine if outsourcing companies were set up right on the Mexican side of the border. You could import workers from India, The Philippines, The Ukraine, and anywhere else you want. Management could live on the US side of the border, but drive across every day to go to work, or stay in a short-term corporate housing situation.

There are countless places along this long border where there is an American city and a sister city in Mexico. San Ysidro, Mexicali, Yuma, Nogales, Brownsville, Laredo, and El Paso to name a few. The majority would probably be in Texas, but there are a few in other areas.

It might be very profitable in the long run to set up these types of operations. You get the benefit of American management and foreign labor, right within yelling distance of comfortable American metro areas! It is surprising that nothing like this has ever been tried to my knowledge. Maybe one day it will be tried. Keep in mind that this is not the least expensive way to create an outsourcing operation. Mexico is not the cheapest place for manufacturing, labor, or anything else (except for avocados). However, Mexico does offer the convenience of proximity, and a culture that is compatible with American culture (to a point), not to mention that their language is spoken by 10% of American citizens!

So, why not start a BPO right across the Rio Grande. It is worth a shot!

Tweets:
(1) Why not start a BPO right across the Rio Grande?
(2) Cross the border for a taco, margarita, or BPO outsourcing company w/a call center?

You might also like:

Bringing back jobs to America. How ‘Bout the South Y’all?
http://bpo.123outsource.net/2013/12/16/bringing-jobs-back-to-america-how-bout-the-south-yall/

5 reasons you should have your company under one roof
http://bpo.123outsource.net/2013/10/04/5-reasons-why-you-should-have-your-company-under-one-roof/

KPO India News

Categories: India | Tagged , , , , , | Leave a comment

KPO India News
 
Gujarat IT Growth
According to the National Association of Software and Services Companies (NASSCOM), Gujarat will experience significant IT growth in the next ten years.  The improved IT infrastructure and education are the reasons why this is possible. Land, is also more affordable in Gujarathi metros than the four large Indian metros making it a more cost effective place to do business.  90% of IT services work in India are done in the top six IT cities in India such as Bangalore, Chennai, Delhi, Hyderabad, Mumbai, and Pune.  The indications are that in the future, more growth will be occuring in more modest sized cities in India.
 
India-Russia Forum
The Fouth India-Russia Forum on Trade & Investment hosted many discussions about investment and trade between the two giants.  News regarding India KPO companies cooperating with Russia were that both countries should cooperate and collaborate in the establishment of techno-parks, BPO, KPO, IT, and Tememedicine.   Both countries were pleased with their progress in pharmaceuticals.   Industrial cooperation discussions included the two nation’s long history of cooperation in the steel industry and modernizing their pursuits.  Banking, finance, trade and investment were other issues on the table. 
 
Tholons
Bangalore is still the overall outsourcing city in the world according to Tholons with Manila was called the BPO Capital of the world.  Krakow, Poland and Beijing, China were the leading emerging cities.   Tholons is an advisory for investments and research for IT, business services, and KPO. India has the highest concentration of KPOs in the world.  Another interesting point made was that Tier-II cities in established outsourcing countries are now encountering fierce competition from newer outsourcing countries in Eastern Europe, and Latin America.  Other articles have indicated that the quality of the typical skill sets of workers really vary from place to place.  Some nations have a large workforce with great technical skills, while others are better at communication, or manufacturing.

You might also like:

India and China compete for outsourcing revenues

Overburdened roads effect India’s outsourcing

Labor costs and overall pricing in outsourcing

Delhi LPO in the news

Categories: India | Tagged , , , , , , | Leave a comment

Delhi LPO in  the News
 
Delhi is the capital of the Indian LPO industry.  Legal Process Outsourcing is one of the fastest growing outsourcing specialties in India.  The growth rate is so phenonimal, that American attorneys with many levels of experience are applying for jobs in epic proportions to Delhi LPO companies. The majority of American attorneys applying for work in Delhi are less experienced ones who would be functioning as Junior Attorneys
 
LPO Watch
There is a new online magazine that converns itself with the LPO industry called LPO Watch. This new publication will have articles about the LPOs in Delhi and other parts of India.  This magazine is available from kpoconsultants.com.
 
High End LPO Services
Intellextra is unique in its offering of higher end Delhi LPO services while most other LPOs focus on work typically done by junior attorneys in U.S. law firms.  They specialize in legal drafting and research among other things.  But, now, they are also offering specialized KPO services such as accounting, finance, Legal Process Outsourcing training, HR, and web development.  
 
Global LPO conference
On November 13th and 14th, 2010 there was a global LPO conference held in Delhi, India. 150-200 key execusives from around the world came together to network and discuss ways to enhance the legal outsourcing industry and keep competitive on a global level.

You might also like:

How to find an outsourcing job

How to write a resume for an outsourcing job

Outsourcing resources

Do you have a good salesperson at your company?

Categories: Sales | Tagged , , , | Leave a comment

Hiring a good salesperson can be expensive. And they don’t grow on trees either — at least not the good salespeople. Most of my friends complain that when they hire a new company, the salesperson makes a huge impression on them, and then the workers let them down consistantly. Having a good salesperson alone doesn’t make your company successful. In the long run, it is the quality of your work and communication that will grow your business. But, a good salesperson can give you that turbo-boost that you desperately need.

When people build an expensive house in America, they make sure that the value of the house is proportional to the value of the land. I forget how many percent the land is supposed to be of the overall cost — maybe it was 60%. If you hire a million dollar salesman and have workers who you pay pennies, you will gain great clients and lose them faster than you can say — aloo-gobhi-paratha. On the other hand, if you have great workers and a lousy salesman, you will RETAIN your clients very well, and your company will grow by REFERRALS in the long run. So, pay your sales force proportionately to what you pay your workers. Sales people generally get paid more than workers, but keep it proportionately more (whatever that means to you).

If you can’t afford a full time super salesperson, then perhaps you can get a freelancer, or part time person. What arrangement you make is not even that important. The main thing is that you train someone who will hopefully stick with your company for a long time and get you lots of clients. And you will reward them with great commissions, compliments, and a few samosas as well. If I were the salesperson, you can skip the compliments and go straight for the samosas!

Most companies have nobody good answering their phones if they answer at all. It is important not to have to wait for a salesperson. If I am calling 20 companies, I want a salesperson NOW. Generally, with 20 calls, I can reach 3 salespeople, and get a few return calls. They always return calls when I am too busy to talk. If you want to attract business, be FREE when I am available to talk, so I can call you and get you! Since people are so busy, it makes sense to hire extra people and train them to do sales. You need a crackerjack answering your phone if you want sales.

I have someone really smart answering my phones, and she just broke a sales record of all time. She gets better over the years (9 years so far) and this September beat all other Septembers in a decade. Sales have always been spectacular with her, but now they are in a new level altogether. Does my experience sound like your company’s experience? No? Then, hire a good salesperson today!

You might also like:

Would you pay extra to have a better employee?
http://bpo.123outsource.net/2013/10/17/would-you-pay-extra-to-have-a-better-employee/

Motivating workers with competition
http://bpo.123outsource.net/2013/08/14/motivating-workers-with-competition/