Category Archives: Call Center

Starting a Call Center: Keep financial back up for 3 months!

September 26, 2013 by 123outsource
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Starting a BPO Call Center is no joke. So many people in India think they can just jump into business, fill a 20 seater with a bunch of girls, and be in business. Many of the people who start such businesses might have been managers in a call center. However, they lack the knowledge they need to have to manage the entire operation. There is a lot you need to know in business that goes above and beyond what a manager knows.

How do you make sure you have constant work for your employees? What if employees quit in the middle of a project? What if your client dumps you in the middle of a project? What if there are hidden expenses? What if you need help training people? There are hundreds of problems that you could encounter that you might not be well versed at dealing with.

My recommendation is that you start SLOW. Get some really small clients and take really good care of them. Don’t lust after large clients. They will come in time if you are any good. Start either at home or in a tiny office with perhaps one or two people working with you. That way you can oversee the entire operation and ensure flawless work.

You need at least 3 months expenses saved up in cash just in case. Things happen in business, and things tend to happen a lot more quickly when you don’t have long term relationships with clients or staff. This is why I suggest starting small and building up slowly. Some people have a growth plan for their business that is financial. I suggest growing your business relationship by relationship, and judging your success by how many relationships you have had for three or more years! If you are starting out, you have ZERO of such relationships. Think long term and think about pleasing your clients and workers. Keep them happy and they will grow!

Your 3 months expenses need to cover rent — so a cheap rent is in order. It needs to cover salaries, utilities, and all other expenses including accounting, legal fees, etc. Usually I tell people to think big, but if you have no experience, you can gain a lot of skills and knowledge by building up from the ground. If you try to grow your BPO Call Center too fast you get in trouble. As a famous rapper once said, “The faster you rise, the harder you fall”. Keep this bit of gritty street knowledge in mind! It is a matter of survival in your case.

How to get clients for your call center: professional web sites

September 22, 2013 by 123outsource
Categories: Call Center | Tagged , | Leave a comment

If you are interviewing prospective clients, they are interviewing you, but you are also interviewing them. If someone doesn’t have a professional website, then they are probably not professional. On the other hand, if you don’t have a professional website, then nobody serious will want anything to do with you.

Presentation means a lot and comes with a cost. But, think about it. If there are a dozen new call centers, and only one has a good website, who do you think will get the majority of the business? It takes money, skills, and taste to have even a mediocre website, and prospects understand that. Otherwise, you are just a guy off the street.

You can judge your clients similarly. If someone can not afford a small website which costs a few thousand in America, will they be able to afford a contract with your company? Is it even worth the time to discuss it with them? Maybe, maybe not. When you are sizing people up, it is hard to get a real impression of someone based on the way they talk. Some of the best talkers I have dealt with let me down the worst and were the worst crooks. You can’t judge someone by how well they communicate. But, if they have a horrible website where everything is broken, then you have proof that they are negligent and you might be advised not to deal with them.

On the other hand, if someone doesn’t communicate well, then you can’t deal with them for sure.
Remember the golden rule:

Whatever counts for you doesn’t count unless everything is right.
Whatever counts against you disqualifies you.

Cruel — but, an effective way to size up people who you want to deal with. Most people are let-downs and you need to screen them before they waste your time and resources.

How to Get More Clients For Your Call Center — Get an Agent!

September 14, 2013 by 123outsource
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Many companies in India have some sort of a nexus or venue in the West. It is common for companies to have an American phone number, or perhaps an office in London, or an agent in Australia. It makes sense, and you can get ahead by using this technique. Think from the perspective of your clients. If you were a mid-level manager in the United States, do you want to call an Indian number at 1am, or would you prefer to call an American number during regular business hours? Done thinking? That’s right — me too! The other benefit of having a presence in the West, is that people will think your entire company is in THEIR country which will make them all the more comfortable. Below are some various approaches to getting an agent.

(1) Get an office in America
It is expensive to have an office in the United States. You have to pay rent, liability insurance, utility bills, payroll, salaries, and more. You will pay if you use this approach. But, on a brighter note, if you want to be in full control of the people promoting your business, you need to have them as employees and not fly-by-night freelancers. Sure, you can start out with a more flexible relationship with a freelancer you don’t really know. But, in the long run, if you have a company in India with 20 or more people, I recommend having a nexus somewhere in the United States. Keep in mind that rents and labor costs are a lot more reasonable in Texas, Oklahoma, Southern states (not Florida), and Midwestern states. If you try to get an office in a wealthy coastal city in America, you will be paying double for office space and more for salaries as well. You can fly to DFW in Dallas from any continent in the world. It has all of the benefits of a coastal city, with a price tag of a small town!

(2) Get an agent
Unfortunately, I have met many people who are agents for outsourcing companies in one way or another. They pretend that the company providing the service is really their company. They charge triple what you are charging for your service with no real added value other than how pretty their voice sounds. Many of these agents are not up front with prospective clients which gives the illusion of unreliability. If you use an agent, you need to come up with an arrangement where you will both come across as being reliable and reputable. You might pay a commission for leads regardless of how well those leads pan out in the long run. If the leads systematically are not good, then try another agent.

(3) How do you find an agent?
Just visit www.findanagent.com! Just kidding. It is not so easy to find an agent. Someone who is already involved in outsourcing who knows how to get business would be a good agent. You could also try to deal with companies in the United States who are in the same industry that you are in. They could route work to you that they cannot handle. At least they are already getting the type of calls that you could use! You need to get to know a lot of people to shop around for an agent, and the search will take months in the best case scenario. But, if your business means anything to you, then invest your time and find someone who will get you results!

(4) A U.S. phone number
It is not a crime to get an American phone number and then forward it to India. Many companies do this. You need to have a big enough business to afford a phone operator who works the night shift to accommodate American calls during American business hours. Keep in mind that the U.S. is spread over six time zones with the majority in Eastern, Central and Pacific time which is 9.5 to 13.5 hours before your time in India (depending on daylight savings). If you are more connected to England or Australia or some other country, then you can get a phone number from there instead of an American phone number.

Having the image of being where you are not without lying is powerful. If someone thinks you are in Denver, and finds out you are in Darjeeling, that is not a crime. Just don’t lie about your name or location. Don’t falsely claim to be in Denver, just get a Denver phone number and let others falsely assume you are there. Don’t claim to be John Smith when you are Ravishankar Balasubrahmanian. Those of us who are experienced in business know that if you lie about one thing, you will lie and cheat about everything! Nobody respectable will do business wiht a liar. So, be honest, and be helpful on the phone, and then people will not be that upset when they find out you are 10,000 miles from Denver (and 1000 feet higher). If you get a good agent, nexus or foreign phone number, this could lead you on the way to wealth!

How to attract more clients to your call center – eLance

September 11, 2013 by 123outsource
Categories: Call Center | Tagged , | Leave a comment

If you run a small call center, or are more of a sole operator, elance might be a great place to advertise. eLance caters to freelancers and small companies who want to sell their services, and YES, you can sell your services abroad to rich Americans who will pay you five times as much as you deserve for your service, until they figure out that they are paying five times as much as you deserve for your service.

But, what if you offer a service that is flexible, considerate, and valuable? You might attract a lot of clients who will stick with you. Remember that promotion is only 10% of the game. RETENTION is the other 90%. If you focus on being available to answer the phone and you care more about solving your clients’ problems than they do (without sounding insane or desperate) then you might get more business than you can handle.

It is easy to post an ad on elance. I personally do not know what the costs (if any) are, but if there is a cost, it will be negligible compared to what you would gain if you got even one bad client. But, what if you got a mediocre client, or even a good one? There are many freelance sites, eLance is one, I recommend trying all of the freelance sites.

My experience in marketing is that you have to be EVERYWHERE that you get a return on your investment. Turn over a rock — there you are! Companies that get work typically either have great exposure or get recommended through word of mouth by an army of satisfied clients. My advice tells me that you should have exposure as well as a very broad referral base for good luck. Get your name out there.

How to get clients for your call center: steal one from your boss?

September 5, 2013 by 123outsource
Categories: Call Center | Tagged , , , | Leave a comment

Many people do exactly this. Honestly, it is not ethical, and you will probably not last long. Imagine that you are working at a big call center in India. Imagine that your boss has 500 seats and many managers, and that you are one of the managers. Imagine that you have a database of his clients and know a few. You could network and arrange a mini-mutiny. It happens all the time. People get sued over this.

What can you offer this client that your boss can’t? Your boss has overhead. He also has something you might not have — knowledge. Your boss understands the REAL expenses and risks associated with doing business. He also knows that HR costs really are, not to mention rent and utilities. All you understand is that the client is paying so many lakhs per month and that it could all be yours just for offering a better price. After all, you could rent a small place and do the job for half the price, right?

Wrong. You would have to hire workers who might quit the next day. They will not be trained by you. They might deliver horrible performance. Your VoIP system might not work properly which will ensure you will lose all of your clients overnight. You might underestimate some hidden costs. The Indian mafia might want a payoff from you that you are unaware of until they threaten to break your legs. These are things your boss knows that you don’t know.

So, if you do steal a great client and offer them 40% off as a come-on rate with the idea of jacking up their rate after the initial contract expires in three months — beware. You will NEVER get your old job back again. Your boss probably knows others in the industry who will be alerted of your wrongful deed. Also, you will probably go out of business. You will be jobless and broke and deserve it for sabotaging your boss, and endangering the business of his client. You can not service his client like your boss can. The quality will not be the same.

If you want to start a call center, get call center management experience. Preferably at least four years of it. Learn how to network with clients. Learn how to hire and train workers. You need to understand EVERYTHING about the business, not just bits and pieces. I suggest that when you are finally ready to start work — start small with smaller clients and work your way up slowly.

Good luck and be ethical!

How to get more clients for your Call Center — Craigslist!

August 18, 2013 by 123outsource
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I study the analytics on my blog and roughly 10% of my readers are Americans, 80% are Indian, and the rest are from all over the rest of the world. If you are American, you will know what Craigslist is. But, if you are Indian, you need to learn how to advertise your offshore call center services on Craigslist — today! It is a site where you can post job openings, houses for rent, used lawnmowers for sale, etc. You can join discussion groups, find a date, and much more too. Craigslist is famous. It was started by a regular guy, and it just grew out of control.

Craigslist makes it free to post an advertisement. The trick is that you need to keep posting it or it will move down in the search results and get lost in the shuffle. They allow you to repost every 60 days. You post ads based on geographical locations. You could choose several metros in the United States. You could advertise your call center services in many metros in the United States. I can not guarantee what type of results you will get, but it is one of the things that you should try. Marketing always includes a mix of different techniques. After you use these techniques, you try to measure which venue got you more leads and how much it cost in time or money.

We put an ad in Craigslist for bloggers. We got 18 inquiries in two days. Not the best quality people, but at least they responded.

The point to remember is that new Indian companies tend to behave like beggars. “PLEASE give us call center work.” Don’t behave this way. You are there to help others without being desperate or pushy. Successful Indians are cool and know what to do. Unsuccessful Indians are the worst pain in the rear and NOBODY in American will want to deal with a headache. Be calm, cool, helpful, and let your readers know that you can accommodate their needs the way they want it. The minute you try to act impersonal or rigid like a big company, you will lose small customers.

Indians typically like to impress others by pretending to work at a big company when they work out of their bedroom. Nobody in America likes a fake. Keep it real, and be really helpful without being pushy. You are there to help them, not to push your unwanted service down their unwilling throat. If you are sincere and able to help others, you will get clients.

Small clients are good if you are a small company. They are easier to get, and easier to keep if you do good work. Big clients will dump you in a second if you don’t measure up, and trust me — they have refined analytics about what it means to measure up. They will not tolerate a single slip-up.

Keep your advertisement simple, yet informative. Helpful, yet competent. Be there when your email rings, or when you receive a phone call in your inbox (or the other way around). Be friendly and non-aggressive to prospects. Let them get to know your staff. Don’t make them sign a contract right away until they have gotten a test run of your service. Give first.

What people worldwide don’t understand is that it is God who pays us. If you are delivering value to the universe, God will make sure you get paid. Contracts are just formalities. Relationships are what guarantees that you make money.

Keep it real and try Craigslist today!

Visit our search results for Blog Set Up Programming

How to attract clients to your Call Center — Linked In

August 13, 2013 by 123outsource
Categories: Call Center | Tagged , , , , | Leave a comment

I get dumb sounding emails daily from web design companies, web developers, call centers, BPO outfits, data entry companies, and especially from SEO companies. But, these dumb emails lack any type of knowledge of my name, needs, wants, or anything about me. Dumb emails don’t get people business with any good ratio. But, smart emails could. I would be so impressed if someone sent a smart email and actually knew something about me. Emailing is one way to attract potential clients, but what about social media?

Linked In was recommended to me by a call center professional in Calcutta. He says that he has 8000 contacts on his profile and has an easy time reaching decision makers. Please keep in mind, that being on the right medium is only part of the battle. You have to present yourself well. But, at least this is an efficient way to find companies. Can you imagine using the phone and calling people’s secretaries all day long getting nowhere? Using linked in you could probably find dozens of decision makers per day.

But, there is more. When you communicate with professional business people, they will not appreciate it if you come across as someone with the sensibilities of a teenager.

(1) Don’t use text language: i.e. “How r u”.
(2) Don’t ask what they are “into”. We are not in the 8th grade anymore. India seems to be permanently in the 8th grade in their usage of the word into not to mention certain irresponsible business practices.
(3) Don’t try to convince someone that your name is Sam Jones when you are Ramesh Ramachandra. Try to pick a nickname that sounds like your real name.
(4) Keep your conversations real and professional.
(5) Don’t make offers that are too good to be true, too cheap, or crazy sounding.

The key on Linked In as with any other medium is to get to know people before you ask for anything. To bombard a stranger with requests for contracts is sort of spamming them. Learn the art of chit-chat. Get to know people, make small talk, ask them what they do, and what their needs and aspirations are long before you try to sell them. There is no formula for how long you gossip before you introduce your services. But, I would suggest selling them on your knowledge before you sell them on your services. These days people want to buy from someone that they can trust for reliable sounding information and solutions. If you don’t know how to be like that, then learn. There is a lot of money to be made if you can be an information guru!

Remember — the difference between a 5 million dollar a year salesperson and the 5 rupee per hour salesperson is that the high priced one is cool, sociable, and is an infinite source of knowledge and confidence. His inexpensive counterpart is just an annoying jerk. Be knowledgeable, helpful and find your call center clients on Linked In.

You might also like

How to attract clients to your call center — contracts!
http://bpo.123outsource.net/2013/04/05/how-to-get-clients-for-call-centers-contracts/

How to gain clients for your Call Center: Pay-Per-Click!

August 1, 2013 by 123outsource
Categories: Call Center, Popular Posts | Tagged , | 1 Comment

You down with PPC? Yeah you know me.
Remember this song from the 90’s? I do. Or was it the 80’s. It is all a distant memory. Actually, it was OPP, not PPC, but close enough, right? People ask me all day long how to get clients for their call center. The truth is that there are hundreds of ways, and PPC is one.

Google and other mediums offer pay-per-click programs.
You can pay for clicks on particular keywords. You bid how much you are willing to pay on particular keywords, and you can set a daily maximum budget for ad-groups which are groups of keywords which supposedly are in the same category (for best results). Easy, right? Actually, this PPC system requires a lot of time and expertise. I recommend that you learn something about it so that you are in control.

Yes, you can hire an online marketing specialist to help you out.
Whether they are any good or not is something you will not know if you are keyword illiterate. You might get screwed, or just receive mediocre work at great expense. Or, you can master the ancient Chinese art of keyword identification, selection and ROI analysis. If my memory serves me correct, Sun-Tze made references to this art in his literature… Actually, scratch that — I’m confusing Sun-Tze’s psychological warfare techniques with my keyword warfare techniques and my memory is playing tricks on me.

The basics you need to know are:

(1) What your keywords are.
This includes keyword variations, and combinations of geographical terms and keyword variations. If you promote Twitter campaigns in Noida, then you might like terms such as:
Twitter Noida, Twitter Promotion Noida, Social Media Noida, Noida Social Media, Noida Twitter, Online Marketing Noida, eMarketing Noida, Internet Marketing Noida, Internet Marketing India, Internet Marketing Delhi

Pair geographic words & industry terms
These are just the tip of the iceberg (or the heap of discarded coconut husks in the case of Noida). Each geographical term needs to be paired with industry terms — forward and backwards — with the geographical term before and after the word. Include nearby cities, metro names, country names, and more. Include related industry terms like Call Center, Social media, Online Marketing, and more. Additionally, Google has a bunch of suggested terms, and estimates for how many clicks you will get bidding on their recommended terms. Get an account and the possibilities are as endless as you can pay for.

(2) ROI…
You need to know if certain words are getting you customers. This is not so easy to predict. But, you hire a professional to configure the ROI system on Google, and then you can see how many searches for particular terms make it to your contact us page. If they fill out an inquiry form, then that qualifies as a LEAD, and leads are worth money, and are a metric. You need to figure out how many contacts equals a new client, and what a new client is worth. Also please keep in mind that if your company learns to better at retaining clients through better customer services, you might keep your new clients longer and get more referrals — hence making them 10x as valuable. Smart… very smart…

(3) Adjusting your bids
Once you can guess the ROI on your terms which can take a few months in some cases, you need to adjust your bids. Beware, google adwords has some bizarre twists. I find that if I bid a particular amount on a term, I can slowly lower my bid, yet get the same traffic. Why is this? That is because Google slowly acquires analytics on my ads performance and CPM revenues that they are getting. If I get steady clicks, then they lower my price to be in the same approximate level in the paid search results. Additionally, if my ad is out there longer, then people recognize my company name and click on my ad more which increases my CPM click rate — and google LOWERS my per click price at a particular level the more clicks per 1000 impressions I get — a very interesting fact which you need to write down your notebook.

(4) Add more ad groups
As your campaign grows and prospers, you can add more ad groups, more terms, and refine your campaign. You can even be more aggressive and try new offensives.

(5) Geo-targeting 101.
Learn this. If you are an Indian Call Center, and want clients in America, Google allows you to target certain geographical regions of the world. Target towns, cities, zip codes, countries, or even continents. You will pay more for clicks from America, but that is where the high paying clients are. Keep in mind that Americans are also more demanding, and often more berating or hard to deal with than your friendly and agreeable compatriots in mother India. If you are going to pay big bucks to Google (which has made me very successful by the way), make sure your website is attractive enough to get conversions (sales) from the traffic that Google gets you. Presentation comes before promotion — got it? Also, make sure your staff who answers the phone can deal with American clients gracefully. You might consider an American phone #, and answering the phone 24 hours a day.

(6) Lessons to be learned.
I used Google PPC to find companies as well as to advertise my own company. I learned that many overseas companies, particularly a company in China NEVER answer their phone. That means that all of the thousands that they waste in PPC costs go down the drain. I wonder what Sun-Tze would have to say about that?

Pretend to be weak when you are ready to attack — Sun-Tze (rephrased by me)
Throw your money down the drain when you desperately need it to hire staff members who speak passable English — The opposite of what Sun-Tze would say.

Remember…. business is war. If you fail, you go broke and suffer being socially ostracized, poverty, disease and other horrible fates. Use Google Adwords the right way and you could become a millionaire. Use it wrong and you can lose it all.

You might also like:

How to attract clients to your call center — Linked In
http://bpo.123outsource.net/2013/08/13/how-to-attract-clients-to-your-call-center-linked-in/

How good is your salesperson? How much difference does it make?
http://bpo.123outsource.net/2013/04/11/how-good-is-your-salesperson-how-much-difference-does-it-make/

How to attract clients to your call center: don’t deal with people who use personal email accounts. http://bpo.123outsource.net/2013/08/27/how-to-attract-clients-to-your-call-center-dont-deal-with-people-who-use-personal-email-accounts/

How to get clients for call centers — contracts!
http://bpo.123outsource.net/2013/04/05/how-to-get-clients-for-call-centers-contracts/

How to acquire call center clients — looking like a big company

June 20, 2013 by 123outsource
Categories: Call Center, Popular Posts | Tagged , , , | 2 Comments

Getting respect
Many small companies feel that they can’t get any respect unless people think they are a big company. If you live in a 3rd world country, it is hard to get past these narrow-minded opinions. 3rd worlders have nonsensical and narrow-minded opinions about almost everything. In America, we don’t think that bigger is better. The coolest companies in America are small companies. Small companies often don’t want to become bigger companies.

Keeping your roots
Some larger American companies still maintain a lot of the charm that they had when they were smaller companies. Some people think that you can’t get ahead without the big company image, but charm sells — and don’t you forget that!

Small time call centers
Many small time call centers feel that they can not get clients unless they look like a big company. Nothing could be further from the truth. Often, the reps at these companies will be very impersonal and distant to maintain their big company image. However, when you ask them anything about their company and workers — they can not produce any content — it is always private. The bigger question is, how can you acquire call center clients if you don’t answer any of their questions? People don’t want big companies, they want answers! So, start giving them.

Being helpful — not being big
Indian call centers are famous for having people with typical thick Indian accents pretending to be in America, and having a fake American name. They think that the only way to be liked is to be American. This is not true. The way to be liked is not to be American, and is also NOT to be a big company. Being HELPFUL is the way to be liked. At my company, clients don’t like it when we are NICE to them. They don’t want NICE, they want HELP. This is why I succeed in my business — I am not nice — But, I am helpful.

Skills — not size
When I interview call centers, I don’t care if they are big or small. I want to know if they have employees who can do my work the way I want it done. If they have 100 workers of various skill levels, but refuse to give me one who has the skill set that I want, I will not be happy. I would be better off with a call center with 1 seat, that has the worker that I want. It is about skills — not size.

The moral of the story
What you should learn from this blog entry is: Don’t pretend to be a glamorous large company (unless you are). Rather, pretend to be a small, helpful, and skillful company that answers all of the client’s questions. Then, you will impress people. You should be flexible and nice too if you want to attract call center clients!

How good is your salesperson? How much difference does it make?

April 11, 2013 by 123outsource
Categories: Call Center | Tagged , | Leave a comment

I have been calling around and realizing that the quality of the salespeople I am talking to really varies. The calls I made recently were to the United States. Most of the companies I called had back offices overseas.

The incompetent rep
One company had a sales representative that couldn’t answer even simple questions — yet, he kept calling me.

The unpolished novice
Another company had a lady who called me. I called her back and she announced her name when she answered the call, but not what company she was calling from, so I had to guess. Not very professional.

Misrepresenting your company
It is common for sales representatives to give misinformation during sales calls which can lead to long term mistrust. If you were lied to in the beginning, why should you trust that company? Other salespeople are evasive which is almost as bad as lying.

A seasoned pro
I spoke with a very seasoned sales person who knew all the answers and had a very extensive technical knowledge. He was someone who inspired trust. You need to understand that clients want someone honest, helpful, and knowledgeable. If you hire minimum wage people to answer the phone, you might be doing more damage than good. If you hire dishonest sales people to answer the phone, you might be damaging your reputation. But, what about hiring a seasoned pro?

Can you afford NOT to have a seasoned pro?
The company with the seasoned salesperson had overseas programmers who had similar qualifications to the other companies, but were able to charge more, and have more rigid terms. Why is this? A lot has to do with how they present themselves. Having a great sales person allows you to charge a lot more. It sets your company apart from the pack. Nobody wants to deal with a band of incompetent losers — people want professionals. The question is, do you have the money to pay for a seasoned professional to represent you on the phone? Or, how much will it cost you NOT to have a seasoned pro answer your phone?

You might also like:

Having good salespeople can help you attract clients for call centers

Don’t interview the salesperson

How to find clients for call centers — good salespeople

April 8, 2013 by 123outsource
Categories: Call Center, Popular Posts | Tagged , , , , | Leave a comment

Bad salespeople are a curse
I talk to salespeople all day long. Honestly, I am sick of the dishonest ones. I am also sick of incompetent salespeople. Additionally, I can’t stand it when salespeople give me wrong information. I can’t tell who is a liar, and who is merely stupid. What kind of company image do you want? Do you want your prospects to think you are a bunch of liars, bums, or fools? My recommendation is to get honest and capable salespeople, and your company will have a great image and you will find clients for your call center!

Training is everything
Many times I call companies up, and talk to the salespeople. The only question I want to ask them is, “Who trained you?” Of course, both of us know that the answer is that NOBODY trained them. Your company image will look very foolish if you don’t train your sales staff well. If you want to know how to get clients for call centers — start with training your sales staff.

Have redundant salespeople
Most companies make it challenging to find a salesperson. They want to prevent you from buying something. That is a very interesting business strategy. I do not use that strategy at my company — but, if avoiding your prospects helps you succeed — then, all the more power to you! I think it makes sense to have more than enough salespeople at your company. Maybe you should have 20% more sales people than you need. That way, if a great prospect calls who wants to offer you a million dollar deal, you will not miss that opportunity because everyone is out to lunch, dinner, out sick, or talking to another prospective client.

Of all the companies I have talked to
I would honestly say, that with Indian companies, I am unhappy with them in almost all regards. The sloppiness is attrocious. If you wonder why you are not getting jobs, it is because of the sloppiness that goes on in India. Nobody will trust a company in India unless they know for sure that you are whatever the opposite of sloppy is. And most overseas companies will not give you a chance. But, with American companies, their salespeople are usually horrible. Perhaps only 10% of companies that I have dealt with have good salespeople. The companies that are growing and doing well, normally have either acceptable or high quality sales people. I suggest you look into improving your sales staff today!

So now, I hope you understand how to acquire clients for call centers by having great sales people.

You might also like:

How to acquire clients for call centers — presentation
http://bpo.123outsource.net/2013/03/29/how-to-acquire-clients-for-call-centers-presentation

How to sell like a pro — what exactly do they do?
http://bpo.123outsource.net/2012/06/25/how-to-sell-like-a-pro-what-do-the-pros-do/

How often do you contact old prospects?
http://bpo.123outsource.net/2013/05/19/how-often-do-you-contact-old-prospects/

Does your company have testimonials from happy clients
http://bpo.123outsource.net/2013/09/30/does-your-company-have-testimonials-from-happy-clients/

How many salespeople is the right number?
http://bpo.123outsource.net/2013/07/28/how-many-salespeople-is-the-perfect-number/