Tag Archives: Call Center Outsourcing

How to get more clients for your BPO or Call Center (Compilation)

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We wrote many blog articles about outsource marketing that were so popular, we were not able to top them. However, many of these articles are from long time back and they never resurface to the top of the feed of our blog. So, we are going to bring them back in the form of a compilation to give you a choice of many articles!

How to attract more clients to your call center part 1
Relationships are the key to success. How well do you get to know people and nurture the relationship? It might all start with a cold call, so get your fingers ready to dial.

How to attract more clients to your call center part 2
Hiring the right staff and training them meticulously is part of the secret. You need to mentor them, coach them, and keep metrics on them. Experienced workers will keep your clients happy, so don’t deliver any novices or you’ll all be sorry.

How to find clients for call centers — good salespeople
You could have the best call center in the world, but without the right salespeople, getting new clients might not be so easy. Having well trained salespeople is key, and having a few extras around might not be such a bad idea either.

How to get clients for call centers — contracts!
Getting clients is just half the battle. Once they agree to do business with you, what type of contract should you use? Should it be rigid and long term, or a more relaxed month to month contract that is more “friendly?”

How to acquire clients for call centers — presentation!
If you provide a good service, that is half the battle. But, how you present yourself online and over the phone can mean the difference between gaining that new clients and losing them.

How to gain clients for your call center: Pay-Per-Click!
There are many ways to get clients for your call center, but attracting people using PPC can be one of the fastest. You’ll need to know all of your keyword variations inside out and how the Google Adwords and other systems work. After that it is all systems go!

How to acquire call center clients — looking like a big company
Some people are comfortable hiring a small company. But, larger clients prefer to play ball with larger companies. So, how to you appear to be large when you are not?

Is an English accent important? Just do your job!
Some call centers in India like to have agents with seemingly perfect English accents. But, the key to getting ahead lies more in quality work than in flashy accents.

Gaining new clients and nurturing them correctly
We all have our hands out for new clients. However, how often are we there to solve their problems or just ask them how things are going? Do we woo them the right way? And how is our credibility?


Half a million Filipino call center workers are on American time
It is hard to think of people staying up all night just to please us in America, but in the Philippines, this is a reality!

Why Indian Call Centers Fail
Many call centers are new startups that lack the skills or discipline to keep their work up to high standards. They also hire staff who often lack experience or training. The results are catastrophic!

Handling Stress in a Call Center Office
People who work at call center offices burn out fast. The problem is that they do too many hours of calling each day and have no mechanism of de-stressing. We propose a long list of proven techniques to eliminate your stress today!

Attracting clientele via 123outsource.net — the 1st step
123outsource.net is a powerful directory for attracting outsourcing business. Learn how to use our tool the right way!

Are you tired of outsourcing to India?
The cultural behaviors in India are not usually to our liking in the US unless you get lucky and find someone really considerate. See how cultural differences ruin outsourcing relationships.

Is it better to have a woman do your phone calls?
Men are better at being authoritative, but women are less threatening. Who should you hire for your next process?

Are your callers annoying?
Finding call center reps with pleasing voices and personalities should be your main priority. Learn the art of interaction in this quick article!

How to start an outsourcing company
Be an expert in your field and have a decisive offering. But, what about free trials? Am I crazy? Learn step by step what you need to do and get prepared!

How to write a resume for an outsourcing job!
How do you document your education, professional membership and job objectives? Should you use chronological order or inverse? What else should you put on the resume?

Create stories in your blog about the experience of your clients
Do you want to be good at marketing in 2015? Marketing is all about storytelling these days, so learn the art. If you are good at blogging too, so much the better!

From 100 Indian call centers down to 1
When we weeded out the unprofessional call centers on our directory, we got rid of almost all of the Indian call centers. They didn’t answer their phone professionally and didn’t behave as if they were “real” businesses either.

Cottage industries in India ruin India’s outsourcing reputation
Many outsourcing companies in India are not real companies. When you call them and ask their company name, they often have multiple names and multiple ventures all run out of someone’s bedroom that are often not real businesses at all.

Solutions to India’s transportation problem
India is a country filled with traffic jams and new overpasses being built daily. But, what if they used more innovative solutions like moving walkways and standing only buses? Hmm…

Which countries are the best to outsource particular tasks to?

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When you boil it down, is it about the individual company, its boss or its workers? Or is it more about the available labor pool in that particular country, and its cultural tendencies? The answer is that it is a little of both. Each country has different attributes. Thank god the world has so many countries, because to get anything done you need them. Can you imagine Danish pastries made by Americans? Or French Croissants made by Germans? What about Chinese food made by Koreans? It just doesn’t taste the same.

IT Outsourcing / Software Development Outsourcing
There are several countries that are good for this type of work. Keep in mind that the market can change abruptly if a single large company like Google decides to hire or fire in mass! Americans are the smartest at programming. We invented the computer and the internet in my state of residence here in California. But, due to market conditions, people are far too busy to be able to get anything done in a reasonable timeframe. Belarus, Ukraine, Romania and India are my best picks for getting outsourced software work done. These countries need more hours to do the same work that an American could do in fewer hours. But, at least they HAVE those hours. The

Europeans are reputed to be more careful about following directions than Indians, but there are companies (if you search hard enough) who are very nitpicky as well. If you plan on visiting these companies, the weather is nicer in India, especially during the winter. Shop around and test these guys out.

Call Center Outsourcing
India has a reputation of being big in this business. But, the sad reality is that they lack the social graces to maintain a client base. The Philippines, Kenya, South Africa, Costa Rica, Jamaica, and other Central American destinations are now popular picks for outsourced call center work. They have better accents, more graceful social skills, and the prices are reasonable as well. Indians might have an edge at technical support since they are stronger at IT tasks as a culture in India. India might be a good destination for Telemarketing since they are more aggressive than Filipinos. Once again, shop around and compare. Pick your agents by hand as well.

Data Entry Outsourcing
India leads the pack in this type of work, but I have not found so many companies that seem meticulous enough to do data entry outsourcing. I have no recommendations here other than to be careful.

Medical Transcription & Billing
It might be a better idea to find a US based provider that has staff members throughout the world. This practice is already commonplace. So, you can get the price benefits of outsourcing — without outsourcing, at least not outsourcing yourself! There are a few good medical transcription companies in India an the Philippines who I spoke to who gave a good impression so far in these industries.

Web Design
India once again has many Web Design companies with charismatic bosses who communicate well. Prices are low as well. But, don’t overlook Argentina. Please understand that the Argentinians culturally are great artists, and their web designers are no exception. My staff learned that they lack a business mentality in South America. The work is good, but quotas, schedules, deadlines, websites that actually have phone numbers, and other “being businesslike” characteristics are lacking down there! No country has it all, but the South Americans have great art skills and the warmest personalities in any hemisphere. Worth a try!

Accounting, Finance & Legal
India, in particular Delhi has many companies with very educated people engaged in Accounting outsourcing Finance outsourcing as well as LPO or Legal Process Outsourcing. Please keep in mind that the LPO companies cannot do all of the tasks that an American law firm can do, but they can do many support tasks at 30% of cost while you sleep.

(1) Finding the right country to outsource to is a combination of culture & cost effectiveness.

You might also like:

Outsourcing mistakes — pick your offshore service providers with care!

How to make sure outsourcing companies follow directions

Call centers in the Philippines are getting more expensive than India

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Although the Philippines seems to be a country that is permanently cursed with poverty, prices for labor might seem expensive relative to India. The Rupee has been losing ground for the last several years. It went from around 40 per dollar to around 60+. Will this devaluation ever end? India has the corner on the market for price, but few companies have ever had a positive experience with an Indian call center.

The Philippines has over 1000 call centers. They are distributed all around the country. However, a huge percentage (roughly two thirds) are in urban areas near Manila such as Makati City, San Juan, Ortigas Center, Manila Proper, and Quezon City.

Call center outsourcing in the Philippines is not that old. It started in 1999 when Cyber City created an outsourcing facility in a former US Air Force base in Clark. That created a trend that really took off (no pun intended.) A decade ago, India had a huge lead in the call center industry, but now Philippines is #1 in line for being the biggest international outsourcing location for call center work.

(1) Call center prices in Manila are more than Mumbai due to fluctuating exchange rates!
(2) Call center outsourcing in the Philippines started in 1999 at a former air force base.

You might also like:

How to gain traffic for your call center using pay-per-click

How to get more call center clients using contracts

How to gain more call center clients: write professional emails

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I have touched upon this topic so many times before. It is unbelievable how unprofessional so many people are in the call center outsourcing industry. If you have an unprofessional website, personal email address, or if you write text-English, you are unprofessional. If you don’t speak clearly, don’t express yourself clearly, or don’t have well trained staff, then you are once again: unprofessional.

You will lose any serious client if you write English like this:
“How r u? We want a new client 4 r call centre. Pls gve me a call rghit away”

This sentence is littered with Text-ese, spelling mistakes, and abbreviations. Nobody with any standards will have anything to do with you or your BPO if you write like this. Also, if you are writing a proposal to a known or unknown company, you need to address the email to a particular person and state their name.

Dear John Smith,
I am writing you to introduce our link building services. We provide …… etc….

If you are smart, you will either already know some of John’s INDIVIDUAL needs and offer a few choices of useful solutions, or at least ask him what he needs help with, or if he needs any help. If you have any trouble communicating, then learn to communicate in a businesslike way before you ruin your reputation!

If you run even a small call center, communicate professionally and people will take you more seriously!

You might also like:

A professional web site can help get clients for your call center

How to get clients for your call center, get an agent!