Author Archives: 123outsource

Marketing your BPO Outsourcing Firm from A to Z

May 22, 2016 by 123outsource
Categories: BPO, Marketing, Outsource Marketing | Tagged , , , | Leave a comment

Do you run a call center, BPO, software outsourcing company, or want to? If you are good at what you do, you just might be able to expand into a real business! You’ll need management experience and solid skills, some cash, and some understanding of marketing — but, you can do it! But, where do you start?

Websites — Outsourcing companies need a website. Most people look for services online. So, making yourself easy to find with a website is paramount. However, having “a” website is just not enough. It needs to be well organized, have a services page where you have a long list of services you offer and notes about your expertise in those services. You need “About Us” information so people will get a sense of who you are. A good contact page is essential too with email addresses, a choice of phone numbers and an online form. Make sure your site is attractive, loads quickly, and does not have spelling mistakes, etc.

You might also like:
How to get more clients for your BPO (compilation)
http://bpo.123outsource.net/2015/08/20/how-to-get-more-clients-for-your-bpo-or-call-center-compilation/

Good Sign Bad Sign: What to look for in newly hired workers
http://bpo.123outsource.net/2014/01/13/outsource-blog-good-sign-bad-sign-what-to-look-for-in-newly-hired-workers/

Email — Many companies market by email, but do it wrong. Marketing by email should be personal. You should try to learn what the company’s needs are and cater to them. Additionally, emails that do not state the NAME of the recipient are impersonal and get ignored close to 100% of the time. Email marketing is powerful, but only when it is customized to the reader, and having a previous connection to the reader helps so they will know who you are. Otherwise, you are just another nuissance spammer. If you email decision makers in thousands of companies, find a way to ask them what their needs are, and get some dialogue going, you are in luck.

Phone — Phone calls from strangers are an annoyance. But, at least you can learn who the contact person is and gain their attention. Remember, step one is not to sell, but to learn people’s names, positions, and find out what types of services they use. Focus on getting information and find out what they need, what they like and dislike about their current service, and what improvements they would like to see in their service if they lived in a perfect world (which you will of course create for them.) Don’t call businesses unless they are very targetted otherwise you are wasting their time. Additionally, have someone considerate who has good English skills make the call instead of a bumbling nitwit who will lose your prospect’s interest the minute he opens his mouth.

Network — There are dozens of ways to network. You can go to networking meetings in your home country or the country where you are seeking clients. You can network with other companies in your industry to handle their OVERFLOW which is a serious problem. If you can be reliable about handling overflow, you might just become popular.

Freelancer Sites — Several years ago freelance sites were not that big a deal. Now, they are the standard way of getting anything done. Hiring BPO companies is a headache, but hiring a freelancer has never been easier. You can advertise your company as a freelancer, or freelance company on any site that will take you and watch the jobs come in. Yes, you will lose a percentage to the site, but you will also gain some long term clients who will refer you if you do a good job.

Linked In — We used to recommend Linked In more highly. But, since August of 2015 they made it hard to contact people using their medium without really paying. Linked In might change their rules in the future, but as of now, you can find people on Linked In, but you need to contact them using email or social media other than on Linked In. You can still try Linked In, but it is not as efficient or user-friendly as before which is a shame.

Advertise — There are sites like Craigslist where you can advertise. You can also advertise in industry specific publications. Track your sales that you got from your advertisements so you can keep the winning ads and get rid of the duds. You can advertise on 123outsource.net which specializes in promoting outsourcing companies on the web. We have a category for each type of outsourcing service as well, so your ad will be highly targetted.

Adwords PPC — PPC can be expensive, but you can geo-target where you want your ads to be shown and how much you want to pay. If you get a good return from adwords you can build a business fast. I built my Notary directory using adwords when it first started back in 2005 and got a bargain on it. I was paying 5 cents per click before others caught on. Boy was I at the right place at the right time. You can advertise specials that are displayed on your website using PPC .

Outsource Marketing — Who says that you should do your marketing yourself? Marketing is a specialty that might be better left to a specialist assuming they do a good job. But, many in marketing do not do a good job and don’t even care. So, be careful who you pick and offer results based compensation otherwise you won’t get any results!

Understand What the Client Wants — In India, business people are in a hurry to talk non-stop without listening. This is horrible. To do well in business you need to be gentle, smart, and listen. Your job is not to over-talk, but to be a detective and find out what the customer really wants. They might not tell you, so you have to figure it out. Understanding what clients want is similar to men understanding how women feel. If you hire a guy who has far too many girlfriends and keeps them all satisfied, he might be the right guy for the job (although he might come to work from a different direction each day.)

Be a Partner — The BPO outsourcing companies I have worked with have not tried to be a partner. Many have asked for formal partnerships, but this is not what I am talking about. Be a partner WITHOUT the formality. Be there for your clients. Offer suggestions without them asking. Alert them if they have done something dumb with their business. If you care about them more than they care about themselves, you will be rewarded with loyalty and referrals. People will swear by you. I have never seen anyone be this good all the time, but I do have one “partner” who is like this part of the time.

Correct English — Most Indians don’t feel this is important. However, Americans won’t hire you if you can’t communicate in proper English. You won’t get respect or jobs. We judge you based on how good your English is. If you make spelling and punctuation mistakes, we might not hire you. If you sound garbled over the phone or put us on hold without permission, we will assume you offer horrible service. In my experience, those who communicate poorly always do pathetic work — and I work with thousands of people. So, hire a tutor, and get your skills in order otherwise you will be unemployed.

Customer Retention — Outsourcing companies do not think about customer retention. They think of wooing new clients while they neglect existing clients who will therefor shortly dump them. It is easier to give good service to an existing client than get a new client. So, spend more energy making sure all of your clients are getting what they need. You could even ask them if there are any issues with the service and you might be surprised or appalled at what you hear. Some people won’t tell you unless you ask.

Blogging — Many companies understand the importance of community building. If you run a blog, forum, or community of some sort, you attract people who get to know your writing over time. These people can become clients or share your articles on the web on their networks. Blogging is a powerful way to make meaningful connections with thousands of people. I blog daily and swear by it. I spend an average of ninety minutes per day blogging which says a lot.

Chat Support — Many people will come to your site, but if you offer online chat to visitors, you might annoy them or you might develop a dialogue which could turn them into a client. Chat services on your site are something to consider although that is more of an advanced technique than a basic one.

Free Services — My best marketing secret is to offer free services in order to maintain and develop new connections with new people. A free client can turn into a paid client after they get to know you. Free services are by definition limited and not labor intensive for you to maintain. However, if you talk to your free members after a few months, you might find that they are more open to buying from you now that they have gotten to know you. My entire business model revolves around free services and I swear by its effectiveness as 25% of my paying clients started as free members. The question is, what type of free services could you offer? Samples of your work, or some other web-based application that they could have access to online. Think long and hard about this as it could change your future.

You might also like:

Best Marketing Resources (compilation)
http://bpo.123outsource.net/2016/02/24/compilation-of-best-marketing-resources/

Why email sales promotions don’t work as well as cold calling
http://bpo.123outsource.net/2015/10/25/why-email-sales-promotions-dont-work-as-well-as-cold-calling/

Who are your best business connections? They are not who you think!
http://bpo.123outsource.net/2015/09/08/who-are-your-best-business-connections-they-are-not-who-you-think/

Create stories in your blog about the experience of your clients
http://bpo.123outsource.net/2014/07/18/create-stories-in-your-blog-about-the-experience-of-your-clients/

Outsourcing Contracts: What do you need to consider when creating one.

May 18, 2016 by 123outsource
Categories: Call Center | Tagged , , , , , , | Leave a comment

There are thousands of companies all around the world doing outsourcing. In India, they are a little more nitpicky about defining exact requirements to the point that you can’t have a conversation with them about anything without them asking, “So, what are the requirements?” I like to chat and feel people out before I talk about exact requirements. But, if you are in the business of drafting contracts, you need to have a very point by point system of identifying requirements.

If you are outsourcing call center services or software, it might be difficult to define quality in contractual terms. Contracts typically act on the behalf of the call centers providing the service. As a buyer, you need to have a contract that protects you too. Here are some contractual issues that I will elaborate upon below.

COMPENSATION

Payment for outsourcing services involving call centers is normally on an hourly rate with a fixed number hours per month or a fixed rate for a project. Contracts typically specify when payment is to be made and with some basic terms. However, there are some issues with these basic contracts.

Hourly Wages — Contracts with hourly wages ensure that the company will get paid. However, the buyer has no way to know if the number of hours the company claimed to have done really got done. Additionally, there is no way to know which worker completed the hours, or if the work completed was efficient or quality work. With software work, the code might be sloppy or have bugs which is another huge issue. If the buyer doesn’t make sure the contract specifies quality control in some way, shape or form, the seller is solely getting the benefit of the contract.

Fixed Rates — Fixed rate contracts are risky for both parties. If you are an outsourcing company and bug fixing is part of the contract, five months after you finish, you might still be getting requests to fix bugs. Additionally, what if your client wants add-ons to the programming. If you are the buyer, fixed rate compensation protects you from people who pad hours. However, you still do not know if a quality job will be done. As a buyer of programming services, if the programmer doesn’t deliver functional, clean code on time, you are in big trouble. Unfortunately most firms do not do good work, nor is their work on time, nor do they care even slightly. Knowing what you are paying doesn’t guarantee the work will be done on time or protect you from “spaghetti code” which is messy code.

Specifying Workers — it might be difficult to get an outsourcing house to do this, but specifying which worker will complete the job or the parts of the job at least guarantees that someone you like or know will be doing the work regardless of quality or efficiency of work.

Deadlines — If you have a clause in your contract that specifies deadlines for when parts of the project get done, you as a buyer are safer. However, if you are paying a deposit, you could still lose your deposit. I have never seen a programming company deliver on time, so your deposit money is generally money down the drain which will put you in the economic position of a hostage. Think very carefully before giving a deposit to a stranger unless they have very good reviews from reputable sources. If you divide your project into bite sized parts and pay upon completion, you will find out very quickly if the company you hired misses the first deadline — and it will be their problem.

Specifying Particular Workers — A contract could specify which employee is going to do the job. If you like Ramesh and feel he does good work, you could specify that Ramesh will complete the project singlehandedly. Ramesh would have to have an investment in the contract because in India people quit their jobs every four months on schedule usually for frivolous reasons. The boss of the outsourcing company will not be comfortable with this because he knows his turnover is unpredictable, plus other clients might need Ramesh since Ramesh is a star employee. You might have to pay extra, but it might be worth the protection. Playing musical chairs with employees is something Indians are used to, but is suicide in American business. You need someone good who won’t quit, so if you can negotiate that into the contract, you will be a lot better off as a buyer.

Emergencies — Some companies have clauses in their contracts about what happens if there is a natural disaster, war or other uncontrollable circumstance. Holding yourself not liable in such a situation is reasonable.

Penalty Contracts — If you can get the outsourcing company to agree to pay a penalty for finishing late, you have more leverage to get them to finish your project on time which in outsourcing is almost unheard of at least for the smaller players. No outsourcing company will agree to such a term without being paid a lot more. But, it might be worth it to you otherwise you will get hung up to dry for sure.

Quality of Code Contracts — If you are the buyer of programming services, you need to be very sensitive to the quality of code, especially if you are dealing with Indian companies. You need to first of all have an expert who you can hire in America to assess the cleanliness of the code. Ask your expert how you can write specifications in the contract that will protect you from the infamous spaghetti code which is a nightmare that will haunt you as long as you own the code which could be as long as a decade. If you put restrictions on the quantity of lines of code used, that might be a primitive way to safeguard yourself. Additionally, if you give a test project to see how efficiently they write code, that will give you an indication how good the individual is who did the test project who might not be the same guy who does the real project. Tricky— hmmm.

Another way to ensure concise code is to stipulate that if your expert can write any part of the code in 25% or less lines and make it work correctly, that the vendor is penalized. This is easy to enforce if you can get your expert off his rear end to actually do the work at $150 per hour instead of the $18 per hour you’re paying for an average guy in India.

CALL CENTER CONTRACTS

Call Center Result Oriented Contracts — Most call centers do not want results based contracts otherwise their income very unreliable. It makes more sense to pay a base rate and then extra if sales quotas are met. It also makes sense to quickly fire a company who doesn’t get you enough sales. I recommend comparing about twenty companies and see which one gets you more sales in the long run. Keep in mind that if Company #1 has Filipe you might get good results until Filipe quits and Scott takes over. So, make sure each company puts at least three employees on your job so you can get a sense of the average output that the company gives rather than how things are when you get their star employee.

Call Center Monthly Contracts — It is risky for a new client to just trust your company with a one year contract, especially if they have never visited your office. If the client is in Manchester, NH and you are in Manila, Philippines, it might be hard for them to come and visit although I recommend that they do. Many call centers try to get people to invest in long contracts when they are just starting out. It makes sense to give new clients the right to have smaller contracts with easy terms and not too many minimums so you can at least get them on board. Once they like your service, then you can be a little more demanding. Additionally, explain your countries employment laws, minimum wages, minimum hours per week or month so that your American client doesn’t act surprised when he/she finds out at the last minute.

IF YOU ARE THE VENDOR

If you are an outsourcing company, it makes sense to have contracts that get you paid by the hour. That way you are not reliable for quality, timeliness or anything else. You might get fired, but you will still get paid if the quality of your work is horrible. Make sure you get paid a lot more if the client has unique specifications. However, I would not necessarily say no to unusual requests. The reason is that other companies will say no, so this is an easy way to get a client who will be loyal to you assuming you don’t screw up too badly. In general, to attract new clients, I would be flexible in your contracts so you can attract a higher percentage of your leads to try you out.

IF YOU ARE THE BUYER

As a buyer, you need a contract that protects you from:

(a) Poor Workmanship (sloppy coding, bugs, or general bad service)
(b) Goal Achievement — in the call center work this means retaining clients & making sales.
(c) Missed Deadlines
(d) Disappearing Staff Members
(e) Inefficient Hourly Based Work (or hour padding which amounts ot the same problem)

A contract that doesn’t incorporate quality standards is a contract that makes sure you pay without guaranteeing value. If you can get to know the company and work with them for a few months before signing a bigger contract, that would make your situation somewhat safer. No contract will protect you 100% and few vendors will sign a contract that protects anyone except themselves. So, at least try to have contractual control over being able to choose your workforce, have control over deadlines, have an incentive plan which motivates the vendor, and have some stipulations for quality. If you are signing a big contract, you should consult an Attorney and really think deeply about what the issues are. If you are not experienced, you will overlook some very serious issues — so be careful.

.

How to start a Call Center or BPO Company – advice analyzed

May 16, 2016 by 123outsource
Categories: BPO, Call Center | Tagged , , | 2 Comments

Real world commentary on starting a call center BPO business plan

How to blogs are easy to write, and popular too. But, how practical is the generic advice really? Does general advice cover “what if” scenarios? In real life, does business ever go as planned? Does your text book always, sometimes or never cover what to do in situations that really do happen? The answer is that generic advice will only give you a general framework of ideas of what to do to start out in a BPO business. The rest should ideally be covered in detailed tutorials, but rarely is. Part of the problem is that there is no market for nitpicky business advice — few want to read it unless it is juicy and drama-packed. So, here is my commentary about generic how to start a business advice.

Create a business plan
It is a well known fact that individuals who succeed are much more likely to have written plans than those who do not succeed. The fact that you wrote your plan down indicates that your though is more decisive, and also better thought out. A BPO business without a business plan is like a road trip without a map or idea of where you want to go. You need some type of plan, and the best plan incorporates all of the variations of what you might do. In real life, you have no idea of what direction your business will go if you are successful at all.

Real World Advice
The most important real world advice I can give you is to be receptive to what people want from you, and don’t be fixed on what you think you want to do. If you want to do customer support in call centers, but your clients want you to do Android technical support for 70% of their accounts, it’s time to learn Android. If you only have one request for Android, then it might not be worth pursuing. Basically, you have to be ready, willing, and responsive to shift directions when you feel it makes sense to do so. Being too rigid can kill a small call center startup.

Investors
If you wish to attract investors to your BPO startup, a professional and formal business plan will be necessary. You should have it done in conjunction with a professional who specializes in formal business plans who can guide you through the process. Those who fail to plan, plan to fail, so don’t skimp on planning. Without the head of the company having a solid background in BPO work and management, investors will not give you the time of day — nor should they. A company without a foundation will likely not get off the ground. But, there are plenty of opportunities to pay your dues at call centers in the Philippines and India and get experience.

Executive Summary
Specify how your company fills a need in the market place and why you feel you will be successful. If you have already been successful in the market previously, that is a type of indication that you will do well again.

Company Description
Write a quick description as to what your services will include. The critical aspect here is to specify what your company will do better in terms of hiring, training, hours of operation, and specialized, customized or tailored services. Companies that do well tend to focus on particular tasks and be experts at what they focus on in addition to having a few supplementary and related tasks they do as well.

Market Analysis
You need to document and research how large your market is, how large the market is projected to grow, how big your niche market is, etc. You need to include market pricing, government regulations, operating costs, and more.

Real World Advice
Market analysis is all find and dandy. But, what is more important is knowing how you can penetrate the market yourself, and what people will pay you. They might pay you a lot less than others are charging until you build a reputation and steady clientele. It is hard to pay employees, pay rent, and make a profit when you are being paid 20% less for the same work the other guys get full price for. Temporary as that situation is, take it into consideration.

Services
In addition to specifying the wide variety of services you wish to offer, you need to specify this clearly on your website. Many websites go on and on about high and lofty company missions without ever mentioning what the company actually does! Fluff vs. facts. If you offer too many services which you know nothing about, you might look good on paper until someone actually uses you. If you focus on doing particular services well, and don’t do what you can’t do well, your reputation will precede you.

Marketing & Sales
You need to know how you plan on selling services. How many salespeople will you have? Will you have a website or online advertising (recommended.) Who are you going to contact for jobs? You should make a very long list. You need to know the analytics and metrics of service sales as well such as how many calls you’ll have to make to get a single contract. In a small startup you will be the sales, management, training, marketing, and finance department. If you don’t know how to do all of these things you’ll have to rely on a partner who might easily betray you, quit, or slack off leaving you high and dry.

Funding Needs
If you are just starting out, it is hard to know how much money you’ll need. You need staff, an office, phone lines, computers, utilities, consultants, and more. It is better to overestimate how much you’ll need as running out of money will shut you down permanently.

Financial Projections
The advice I read online is that you should have a projection of financial data for the first five years. In real life, you have no idea of what will be going on in five years, even if you are very established. Markets change fast, you will change, and you probably won’t even be in business in five years (a cheerful thought.) Whatever your financial projections may be are just guesses. I tend to suspect that those who do financial projections for Coca-Cola Corporation are the best in the business and yield a lot of accuracy for their statements. You unfortunately do not have Coca-Cola’s highly paid experts. So, just do your best and don’t invest any faith in your numbers as they are no more permanent than clouds in the sky.

Appendix
Include any supporting documents, important information, credit history, reference letters, licenses, permits, contracts, etc.

.

New Startups on the Techstars accellerator

May 12, 2016 by 123outsource
Categories: Startups | Leave a comment

Here are some interesting new startups that are part of the Techstars Seattle Accelerator program. This program focuses on promising and innovative companies that take advantage of some of the new technology such as analytics, drones, gaming, and information sharing.

DroneSeed
http://droneseed.co/
This company replants forests using drones at a price that is 10% as expensive. I’ll think they’ll be doing well until the drones get their heads together and form a union.

Subcurrent
https://www.getsubcurrent.com/
this is a slack bot for collecting critical feedback at work. Information can come in the form of polls.

Beam
https://beam.pro/
This company connects gamers through interactive live streaming.

Fig Loans
https://www.figloans.com/
This company offers affordable credit for low-income families

Keepe
http://www.keepe.com/
This company connects property managers and contractors such as handymen, plumbers, electricians, etc.

Kepler Communications
http://keplercommunications.com/
This company offers access to space borne data in real-time. This service is normally used to communicate with spacecraft. If they want to really save money on rent, they can put their office in space too!

Shyft
https://www.myshyft.com/
This service makes it easy to swap shifts at work in a hurry! I thought that’s what semi-balding managers were for…

.

Compilation of Motivational Posts from 2011 to 2015

May 8, 2016 by 123outsource
Categories: Compilations, Motivation | Tagged , | Leave a comment

Here are some of our more popular motivational posts from all time.

Positively reinforcing good worker behavior and negatively reinforcing bad
http://bpo.123outsource.net/2014/03/31/positively-reinforcing-good-worker-behavior-and-negatively-reinforcing-bad/

Best Motivational Quotes
http://bpo.123outsource.net/2015/09/10/best-motivational-quotes/

Motivating workers with competition
http://bpo.123outsource.net/2013/08/14/motivating-workers-with-competition/

In China, hot girls were hired to motivate programmers
http://bpo.123outsource.net/2015/08/24/in-china-hot-girls-were-hired-to-motivate-programmers/

Now is the perfect moment
http://bpo.123outsource.net/2013/04/04/now-is-the-perfect-moment/

How to sell like a pro, what exactly do they do?
http://bpo.123outsource.net/2012/06/25/how-to-sell-like-a-pro-what-do-the-pros-do/

Are bonuses really the best incentive?
http://bpo.123outsource.net/2014/01/17/are-bonuses-really-the-best-incentive/

How do you inspire people who do boring BPO jobs?
http://bpo.123outsource.net/2015/09/20/how-do-you-inspire-people-who-do-boring-bpo-jobs/

Will power vs. decisive will power: what’s the difference?
http://bpo.123outsource.net/2015/07/17/business-will-power-vs-decisive-will-power-whats-the-difference/

Motivating workers with bonuses or shortages, which is better?
http://bpo.123outsource.net/2013/08/22/motivating-workers-with-bonuses-or-shortages-which-is-better/

It is fun to do the impossible
http://bpo.123outsource.net/2013/04/16/it-is-fun-to-do-the-impossible/

Zen and the art of pep talks
http://bpo.123outsource.net/2012/08/20/zen-and-the-art-of-pep-talks/

.

When you slow down, I slow down

May 4, 2016 by 123outsource
Categories: Management | Tagged , | Leave a comment

I have noticed that in my handling of people who work for me, I tend to mirror their behavior. When I first hire someone, I am very attentive to them. In fact, I normally delay hiring new people until they will be able to have my full attention. There is a lot I will have to explain to them and a lot I would need to do to check up on them.

Since I am very short of time most of the time, I have to prioritize where my time goes. If I am not done on a project, and someone needs my help. I have to choose. Should I delay my project to deal with someone’s project or finish my BPO project? If that new helper is putting in a lot of hours helping me, I would be more likely to get back to them quickly since I value them. Please keep in mind that I hire freelancers which might be part of the problem. On the other hand, if they slack off, and deliver far less than they promised me, I tend to keep them waiting as they are no longer critical to my survival. If someone quits who doesn’t do much, I am not losing much either.

In real life, I need to find a way to get more done and always be ahead on my schedule so I have time to deal with hirees. That way I never have to keep anyone waiting. I hope I find a way. That means outsourcing a higher percentage of my work so I’m not bogged down as much. Another thing that I need to think about is hiring people who speed me up, so I mirror their behavior, because I am always behaving like a mirror!

Filipino Call Centers

May 1, 2016 by 123outsource
Categories: Call Center, Keyword | Tagged , , , , , , | Leave a comment

Find Filipino Call Centers on 123outsource.net. We keep our search results filtered regularly to list only the best of Call Centers at the top of our list. We also have many call center specialties such as Appointment Setting, Chat Support, Email Support, Technical Support, Lead Generation, and more.

Most of the call centers listed with us are in Manila, Makati City, Cebu, or in various parts of India. So, if you are looking for a Manila Call Center, Makati City Call Center, Cebu Call Center or India Call Center, you have come to a place with a lot of hiqh quality and up to date selection.

Call center contracts can really vary from company to company. Some will allow you a one or two month contract while others demand a year. There are a few that will allow you to book services one day at a time as well if you prepay them. We recommend interviewing the actual call center agent before hiring any of the call centers you might find. If possible, try them out on a small call center project before committing to a long term call center contract.

Compilation of best outsourcing articles

April 2, 2016 by 123outsource
Categories: Compilations, Outsourcing Articles | Leave a comment

Here is a compilation of our best non-marketing oriented outsourcing articles. We hope you enjoy them.

The best tasks to outsource are not critical or time sensitive
http://bpo.123outsource.net/2015/10/12/the-best-tasks-to-outsource-are-not-critical-or-time-sensitive/

Is your outsourcing job just a job?
http://bpo.123outsource.net/2015/02/22/is-your-outsourcing-job-just-a-job/

Bringing back jobs to America: How ’bout the South y’all?
http://bpo.123outsource.net/2013/12/16/bringing-jobs-back-to-america-how-bout-the-south-yall/

If you invested in training your BPO employees, what types of tasks would you teach them?
http://bpo.123outsource.net/2015/03/28/if-you-invested-in-training-your-bpo-employees-what-types-of-skills-would-you-teach-them/

The most important factor for creating leads for your outsourcing company
http://bpo.123outsource.net/2015/04/23/the-most-important-factor-for-creating-leads-for-your-outsourcing-company/

If you do outsourcing, your programmers need English
http://bpo.123outsource.net/2013/10/11/if-you-do-outsourcing-your-programmers-need-english/

What type of salesperson to avoid in outsourcing
http://bpo.123outsource.net/2013/12/14/what-type-of-salesperson-to-avoid-in-outsourcing/

The 2 minute contact rule
http://bpo.123outsource.net/2012/06/22/the-2-minute-contact-rule/

Gaining new clients and nurturing them correctly
http://bpo.123outsource.net/2015/04/17/gaining-new-clients-and-nurturing-them-correctly/

Is it fair that American jobs are outsourced to India? (2015 version)
http://bpo.123outsource.net/2015/12/25/is-it-fair-that-american-jobs-are-outsourced-to-india-2015/

Outsourcing work for $2 per hour?
http://bpo.123outsource.net/2014/12/11/outsourcing-work-for-2-per-hour/

How does outsourcing work?
http://bpo.123outsource.net/2015/11/16/how-does-outsourcing-work/

There are tradeshows for products; Why not have them for outsourcing?
http://bpo.123outsource.net/2014/11/13/there-are-tradeshows-for-products-why-not-have-them-for-outsourcing/

A story about outsourcing invitations to a bicycle event
http://bpo.123outsource.net/2015/11/01/a-story-about-outsourcing-invitations-to-a-bicycle-event/

Outsourcing is like a long-distance romantic relationship!
http://bpo.123outsource.net/2013/09/20/outsourcing-is-like-a-long-distance-romantic-relationship/

How much do you train a call center worker who only lasted three months?
http://bpo.123outsource.net/2015/10/14/how-much-do-you-train-a-call-center-worker-whose-only-lasted-three-months/

Should you outsource your printing to a single vendor or multiple vendors?
http://bpo.123outsource.net/2015/04/21/should-you-outsource-your-printing-to-a-single-vendor-or-multiple-vendors/

Joining a parade of outsourcing for small businesses
http://bpo.123outsource.net/2015/04/13/joining-a-parade-of-outsourcing-for-small-businesses/

How is the outsourcing landscape transforming?
http://bpo.123outsource.net/2015/04/07/how-is-the-outsourcing-landscape-transforming/

Zen and the art of pep talks
http://bpo.123outsource.net/2012/08/20/zen-and-the-art-of-pep-talks/

The million dollar outsourcing query call
http://bpo.123outsource.net/2015/02/28/the-million-dollar-outsourcing-query-call/

Cottage industries in India ruin India’s outsourcing reputation
http://bpo.123outsource.net/2013/09/29/cottage-industries-in-india-ruin-indias-outsourcing-reputation/

Putting the ball in their court — outsourcing advice for beginners
http://bpo.123outsource.net/2015/02/16/putting-the-ball-in-their-court-outsourcing-advice-for-beginners/

What types of tasks are good to outsource?
http://bpo.123outsource.net/2014/04/09/what-types-of-tasks-are-good-to-outsource/

Phone etiquette for outsourcing companies
http://bpo.123outsource.net/2013/01/13/phone-etiquette-for-outsourcing-companies/

Hiring people with great personalities
http://bpo.123outsource.net/2012/09/17/hiring-people-with-great-personalities/

Indian companies who answer professionally are even worse
http://bpo.123outsource.net/2014/01/23/the-indian-companies-who-answer-professionally-are-even-worse/

5 reasons you should have your outsourcing company under one roof
http://bpo.123outsource.net/2013/10/04/5-reasons-why-you-should-have-your-company-under-one-roof/

Pre-contracts for outsourcing: before the real contract!
http://bpo.123outsource.net/2013/09/09/pre-contracts-for-outsourcing-before-the-real-contract/

6 habits of successful outsourcing companies
http://bpo.123outsource.net/2012/10/23/6-habits-of-successful-outsourcing-companies/

Is offshore outsourcing right for you?
http://bpo.123outsource.net/2013/08/31/is-offshore-outsourcing-right-for-you/

Your heart already knows what you want to become in business
http://bpo.123outsource.net/2013/03/23/your-heart-already-knows-what-you-want-to-become-in-business/

Outsourcing can save you 60-90% of costs
http://bpo.123outsource.net/2013/01/01/1120/

The concept of lower middle management
http://bpo.123outsource.net/2012/08/01/the-concept-of-lower-middle-management/

Outsourcing in Japan
http://bpo.123outsource.net/2011/04/10/outsourcing-in-japan/

.

Best Outsourcing Companies

April 1, 2016 by 123outsource
Categories: Keyword | Tagged , , , , | Leave a comment

Do you want to find the best BPO companies in the world? Try 123outsource.net! We have BPOs all over the world in places like India, The Philippines, South Africa, Canada, America, and other countries. We have call centers in Manila, Data Entry companies in India, Software companies in India & Eastern Europe, and more. In total we have 28 specialties for different types of outsourcing services.

Additionally, we routinely filter our search results to get rid of BPO companies that went out of business as well as BPOs that don’t act professional. So, let 123outsource.net be a source of quality search results for your outsourcing queries.

As far as contacting BPO companies goes, some have international numbers that you can call 24/7 while other BPOs can only be reached on local time in India or the Philippines.

How I cut five hours a month off my routine

March 30, 2016 by 123outsource
Categories: Management | Tagged , , , | Leave a comment

I have a routine for how I do my work. Everything I do is regimented to a point. I have a routine and system for everything. However, those routines evolve over time. I get rid of some, refine others, and create new ones as well. Part of my system for running several directories is to give a welcome call to new members. I used to spend a long time on these calls. However, I realized that those who couldn’t give straight answers to questions didn’t do well on our outsourcing directory in the long run and did poorly on test questions indicating poor competency. So, I learned a shortcut. If people I called did poorly on basic questions, I learned from experienced (and tracking numbers) that they would do poorly in the long run. So, I ended the call with these people early. That way, I could spend more time with those who showed promise and future potential. The key here is not to spend less time but to invest your time in people who are worthy and end correspondence with those who aren’t.

If you want to rise to the next level in business, the most valuable skill you can learn is how to allocate your valuable time. If you can get the same result in 50 hours that another can get in 160 hours, you can use your remaining time to grow your business!

17 Entrepreneur Success Quotes

March 28, 2016 by 123outsource
Categories: Quotes | Tagged , | Leave a comment

Here are some success quotes for entrepreneurs that did very well on our Twitter platform!

(1) “If everything seems under control, you’re just not going fast enough.” — Mario Andretti

(2) “It is better to travel well than to arrive.” — Buddha

(3) “Talent wins games, but teamwork and intelligence wins championships.” — Michael Jordan

(4) “Finding good partners is the key to success in anything: in business, in marriage and, especially, in investing.” –Robert Kiyosaki

(5) “I’m an #entrepreneur. ‘Ambitious’ is my middle name.” — Kim Kardashian

(6) “All lasting #business is built on #friendship.” — Alfred Montapert

(7) “What I’ve learned in these 11 years is you just got to stay focused & believe in yourself & trust your own ability & judgment.” — Mark Cuban

(8) “I’ve always found that the speed of the boss is the speed of the #team.” — Lee Iacocca

(9) “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” — Steve Jobs

(10) “Go to heaven for the climate, hell for the company.” — Mark Twain

(11) “Entrepreneurial profit is the expression of the #value of what the #entrepreneur contributes to production.” — Joseph A. Schumpeter

(12) “The size of your success is measured by the strength of your desire; the size of your dream” — Robert Kiyosaki

(13) “The best way to predict the future is to study the past, or prognosticate.” — Robert Kiyosaki

(14) “The thing most people don’t pick up when they become an #entrepreneur is that it never ends. It’s 24/7.” — Robert Kiyosaki

(15) “It has been my observation that most people get ahead during the time that others waste.” — Henry Ford

(16) “In times of rapid change, experience could be your worst enemy.” — J. Paul Getty

(17) “A #goal is a #dream with a deadline.” — Napoleon Hill

.

Do or Die! Don’t get distracted in business…

March 26, 2016 by 123outsource
Categories: Motivation | Leave a comment

Sounds more like a movie title than a blog article about business. People who do business are busy and distracted. It is generally hard for bosses to find assistant managers who really make sure things get done in the long run. Business is hard and always a constant struggle. So, it is important to have the right attitude. The James Bond attitude! Do or Die!

If you picture your business career more as an action movie where most people end up dead, you might do better. You need the right level of enthusiasm and spirit to get through all of the endless problems that face businesses.

Imagine a day where you schedule too much on purpose just to make it like an action movie. You jump to your lunch meeting only to jump in a cab headed to the airport to meet a client and then interview some help back at the office. Yes, the day might not go as planned, but you would feel a lot more like James Bond than if you had tried to be “reasonable.” Doing business is just not the same when you don’t have your mojo. So, you need to have all types of ways of building that mojo within you. I hope that reading my bizarre articles is one of those ways!